5/5
TrustpilotThe representative was a delight
The representative was a delight. She answered all my questions accurately and even showed me the ongoing constructions.
Trusted Agent profile
Avant Homes Midlands estate agents in Derby and Swadlincote
★★★★★
1,830 reviews across 2 offices and 2 platforms
Avant Homes Midlands has two offices, in Derby and Swadlincote. Together they have 1,830 reviews on two platforms, rated 3.7 out of 5 overall.
Our offices
Avant Homes Midlands's two offices, most reviewed first. Each has its own page.
Latest reviews from every Avant Homes Midlands office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotFantastic work by Laura the Ava…
Fantastic work by Laura the Avant technician today. Sorted the vast majority of our snags out in just one day.. She went above and beyond with the work and is a credit to Avant homes. Thanks Laura. Good work.
5/5
TrustpilotWe visited today to look at a couple of…
We visited today to look at a couple of different styles of new builds. Georgie was very helpful and knowledgeable explaining in great detail about the plots and styles of houses . We came away with a lot to think about
5/5
TrustpilotFriendly, helpful.
Friendly, helpful staff, explained everything fully,always happy to help,Jessie at Radfords Medows Micklefield has been brilliant.
5/5
TrustpilotCustomer service
I want to extend my sincere appreciation to Craig Turner for his exceptional assistance during my recent move into a new house. When unexpected issues arose, Craig's prompt response and expert guidance turned what could have been a stressful situation into a smooth transition. His professionalism and commitment to resolving issues efficiently made a significant impact. Moving can be overwhelming, but Craig's support truly made a difference. I'm grateful for his dedication to ensuring a positive experience. Thank you, Craig, for going above and beyond to help. Highly recommended!
5/5
TrustpilotScott price and the team at Avant
Scott price and the team at Avant. Adam Craig and of course Jason are amazing
5/5
TrustpilotReally lovely staff and excellent show…
Really lovely staff and excellent show home property viewing. Excellent customer service.
5/5
TrustpilotGreat customer service from the start
Great customer service from the start, Few snags on completion as expected on any new build but majority sorted now with no hesitation. Great site managers, would defo recommend (Shipley Lakeside) the site managers and lads on this site are a credit to Avant !! Aftersales have also been good at communicating with us.
1/5
TrustpilotThis company is a disgrace and happily…
This company is a disgrace and happily runs on a culture of not caring about the customer. The so called contractors ( tradesmen is too good a word ) clearly historically pass on to apprentices all the corner cutting and bad practices they’ve learned and then get away with it as everyone hides behind the saying “ well they are on peace work “ so when they do cut said corners they know it’s not them that will be made to return to do the job correctly but instead will be passed to a customer care team to come in to rectify there sloppy lazy unprofessional efforts. Obviously when the customer care people come in the majority will make the situation worse and leave so even that proves to be the next challenge. That’s if your lucky enough to actually get any assistance from customer care ( or couldn’t care as the case is ) Unfortunately the reality is until the government decide to intervene with these disgusting building practices they will continue to trade under this ethos. Have a search on building today magazine for Avant CEO left as he wasn’t happy with the direction they company was heading. It says it all that the original CEO was planning to stay on after the ex Persimmon CEO bought Avant out under the SME Berkeley DeVeer group but after learning of the changes decided he didn’t want to be part of it. Avant don’t deserve to have people handover there hard earned money to experience the slop. If your going to leave a positive review saying how good Billy was helping to choose your options or how Mary took hours to answer all your questions so well. Just remember they are sales people and that’s what they are there to do … love you to death until you part with your money. Then you can experience the true reality thereafter.
5/5
TrustpilotBrilliant member of staff
Brilliant member of staff - Emily was very informative even though it wasn’t her site
5/5
TrustpilotMelton
Very helpful indeed
5/5
TrustpilotAvant Ramsbury House
We were so impressed by the quality and space of the Ramsbury house, we have bought one, your sales representative Louise Coleman was so helpful her enthusiasm and product knowledge was second to none, Louise is a credit to the Avant brand.
5/5
TrustpilotGreat customer service
Great customer service! We found out all the information we needed.
5/5
TrustpilotLesley really helpful easy to deal with
Rating only, no written review.
1/5
TrustpilotPLEASE PLEASE DO NOT BUY FROM THIS BUILDER !!
This is the second review I have given on here . Customer services north east are a joke . The so called manager Stacey hasn’t even got the decency to contact you herself.. just passed on from one person to another because they can’t keep staff… probably due to all the complaints!! Did have a lovely lady called Julie helping us but she no longer works for them ?! The issues I have had with my property are disgusting ( I could write a book) and am now being forced in to taking them to court after a shocking email I’ve just received!! PLEASE PLEASE DO NOT BUY A HOUSE FROM THESE PEOPLE !! Once they have your money they don’t care!
1/5
Trustpilot5 years Iv been In my home
5 years Iv been In my home, countless faults, threatening behaviour from site managers and still 5 years in the roads aren’t finished. 5 years!!!! I’d like to bill avant for my popped tyres but they can’t fix what they’re legally meant to.
5/5
TrustpilotJulie from Ruddington in Nottingham
Julie was very helpful and answered all of our questions. We were very happy with the service from Julie (Avant Homes).
5/5
TrustpilotNever considered a townhouse before!
The townhouse we viewed has definitely given us food for thought and we really appreciated the reception given by your representative, Holly, who was professional, friendly, courteous and informative.
5/5
TrustpilotVery pleasant and helpful
Matt was very helpful and answered all of our questions. Very happy with the service from Avant so far
5/5
TrustpilotWe have recently moved on to the…
We have recently moved on to the Monkswood site in Telford. We absolutely love it here. All the staff through the process have been fantastic and always happy to go above and beyond. The quality of the house is brilliant beyond our expectations of new builds!! Thank you to Ian, Dave, Keana and Zara you have all been brilliant!
5/5
TrustpilotMel was absolutely great from start to…
Mel was absolutely great from start to finish as she has been every time I’ve visited the site
5/5
TrustpilotReservation stage
The communications from the company are excellent. Georgia, the sales agent at Croftside Quarter has been absolutely brilliant and most helpful.As a company,you don't need to change anything regarding the initial reservation of a property.
5/5
TrustpilotExcellent experience
It has been a pleasure dealing with Callum Chapman over the last few months over at Ambretone Park. Callum has been more than accommodating whilst we have been organising the purchase of our new house. Even though difficult conversations Callum’s customer service focus has shone through. This was also represented in additional discussions I have had with Avant employees. In general the whole process has been very accommodating and appreciated.
5/5
TrustpilotJulie has been great
Julie has been great. She definitely goes the extra mile even when she is busy. Mary was also lovely. We are looking forward to our new home
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Questions about Avant Homes Midlands
Which Avant Homes Midlands office has the most reviews?
Derby has the most, with 1,748 reviews rated 3.7 out of 5, followed by Swadlincote with 1,668.
Where are the Avant Homes Midlands offices?
The two Avant Homes Midlands offices, by town:
- Derby: Cotchett Village, Derby, DE3 0DN
- Swadlincote: Cadley Village, Moonstone Way, Swadlincote, DE11 0BB
