Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotHad great service from Louise and…
Had great service from Louise and Natalie( Avant Homes ) . So helpful ..so friendly . Supported our house purchase journey from start to finish . Buying a house is never easy and can be stressful… however you know you can pick up that phone or go to the Avant office and you get greeted with the warmest welcome and they work to resolve any issues or concerns you have . Any house snags were listed in no time and within days they were being resolved … great service and the workmen so so friendly .I even lost my new house keys on move in day .. Louise and Natalie calmed the situation and even waited after their going home time until the keys were found. So grateful for these lovely people . First class …. Thankyou 😊💕
Santosh · 26 July 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotVicki Phelps from Summerville
Vicki Phelps from Summerville in stockton. What a women has gone absolutely above and beyond to support us in our journey she has been there every step of the way and we have now finally after my over thinking and Vicki's reassurance reserved our forever home! This women is worth her weight in gold and has honestly been a godsend! The Avant team are absolutely brilliant and we are now well on our way to our perfect home and perfect future thank you for everything you beautiful bunch ❤️
Sophie · 26 July 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotA big thank you to Jane and Richard at…
A big thank you to Jane and Richard at The Deacons Meadow site, Uppingham. The Best new home build I have ever seen. Nothing was too much trouble for Jane and Richard and the finished home exceeded our expectations. Cannot recommend highly enough.
Jac · 25 July 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotGreat service
I can't thank Hilary enough for her support and help. Extremely patient and thorough. Super accommodating!Lovely houses Highlight recommended
Kay · 25 July 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotAmazing sales agent at Bradley Point
The sales agent at Bradley Point has been amazing, friendly, professional and accommodating to us and our boys, throughout the entire process, they have given us advice and kept us up to date with where the build/fixings were at at all times. Now just waiting to move in to our forever home 😁Thank you Bella.
Victoria · 24 July 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotClems a Gem! . Viridian Meadows, Desborough
We had the pleasure of our first home demo yesterday and look round at our new home situated in Desborough , Northants. Clem the Assistant Site Manager took us around . Explained everything fully and detailed . We didnt have any questions as he covered everything . Clem was very informative, friendly and approachable with a great personality . He made us feel very special on our new home journey throughout. Thank you
Claire · 24 July 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotBest new build purchase experience
Fiona, the sales advisor and Adam, the site manager was undeniably awesome, super knowledgeable and supportive. Pavilion acres new build experience is everything buying a new home purchase should be and so much more, ease, serene environment with proper guidance each step of the process, thanks to Fiona and Adam.
Ugo · 22 July 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotCadley Village Estate - Thoroughly happy
Cadley Village Estate, Swadlincote - (Names removed for TrustPilot compliance)Buying process:Sales office agent 1: did the initial showroom tour, and talked me through the site. Spending time with me on my financials, and looking at the options coming up.Sales office agent 2: crafted a unique purchase deal for me, which met my needs better than the standard offers they had running.Sales office agent 3: was incredibly patient with me going through the options picks, and tweaked the deal further to make things go through smoothly.Sales office agent 4: did my move-in inspection, key exchange, and followed up on all the ancillary paperwork, always being thorough about chasing things up.Whilst I did get bounced between a few different sales people over the journey, and it felt like there was little handover between them, they were all great in their own rights, and it always felt like they were going above and beyond to help wherever they could make a difference.Move in condition:House was very clean, with a lot of attention to details. There was a mistake with which flooring had been laid, which honestly seeing it in place I preferred to the the one I picked, so did not request this to be corrected.I did get the lawn turfed, which by move in date, had become quite unwieldy (approx 12-14 inches tall)Also of note, the BT Openreach and Virgin Media lines were coiled up outside the house, and not plumbed into the ducting on move in date.SnaggingThe construction site manager was incredibly helpful, getting immediate fixes to some aspects,The two customer liaisons took the snagging report from the surveyor I used, and were fantastic about getting everything rectified in a very rapid time frameSnagging report turned up very little, a couple of blocked weep vents, a few bricks in the garage that needed repointing, a missing steam strip above the dishwasher. The rest was fairly trivial items, such as paint defects, and a few missing screw covers.Anything I've flagged up after the initial snagging, the customer liaisons have been fantastic about just sorting things out without any quibble.
Andrew · 22 July 2024 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotWas very interested in a property on…cormorant road
Was very interested in a property on this lovely estate but was put off by housing association property’s on the estate that are scruffy and with over grown grass and weeds and barking dogs! Did mention this to the sales office and they told me the HA tenant were on holiday must be a long holiday grass a meter high! Lovely estate being let down by HA tenants that don’t give a toss
NIGEL · 22 July 2024 · Avant Homes Central Retford
★★★★★ 4/5
TrustpilotAvant Homes - Pavilion Acres Walsall
Our experience with the sales team has been great. Fiona and Lisa have been our main contact. They maintained an open line of communication and always called back if they missed our call. They kept us informed of any changes and patiently answered all our questions as first-time home buyers.There was a slight change in the landscape plan after we signed, but it wasn't significant and we were okay with it. After receiving the keys, we encountered a few issues, including a leaking pipe due to improper installation. However, the team responded promptly and fixed everything the next working day.The construction site management (specifically Bob) has been fantastic in addressing any major issues we noticed, and they were incredibly helpful with garbage disposal. Setting up bins with the council for our new build was challenging, but the team assisted us until the bins arrived a month later.Unfortunately, the turf around the house was laid during a heatwave, and despite our efforts, it turned yellow. On the mending now after constant watering. We understand this was due to the timing of the turf order. Overall, the teams have been supportive and helpful throughout the process.
Raluca · 22 July 2024 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotDo not purchase an avant house
Purchased an avant house in April 2021 and it’s been horrific from the very start. When we first moved in we were promised that after a year someone would come out to look at our snag list! A gentleman started correcting all the cracks in the house after 6 months but when he came back to paint over what he plastered it was cracked again so he said he’d come back in another six months and do it all then. He did not show up so I contacted avant and stated that he was due to return and complete my snag list. Avant refused to send him back out stating we had to fix the snags ourselves (BROKEN PROMISE NUMBER 1). I then had a plumbing issue which was the drains not my toilet and they told me if I got a plumber out who would state it’s the drains then they would reimburse me the money and send someone out to look at the drains (there’s always been a drain problem on this estate) I paid for a plumber and invoiced me and stated it was the drains not my plumbing. I did as they stated, I then contact avant asking for someone to come and have a look at the drains and they then told me I then needed to contact a drain specialist myself, which was completely different to what I was told the first time and then I was down money for paying the plumber and my issue wasn’t resolved (BROKEN PROMISE NUMBER 2). I then contacted avant in regards to my washing machine which they plumed in and I have leaks in my hall way and down stairs toilet ceilings. The avant technician drew around my leak marks and said he will come back in a months time and if they’ve gotten bigger I have a leak and they will sort it. Despite being told by the avant technician he would come back avant have refused to send him out (BROKEN PROMISE NUMBER 3). Avant is big on making you purchase a house and saying how you’re always looked after but when you’re moved in they are just empty promises. It’s disgusting. I will never purchase an Avant homes again.
Amy · 22 July 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotReally helpful and friendly
Really helpful and friendly, it was a great experience
Sarah · 21 July 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotSarah’s Superb Service
Fantastic meeting Sarah to discuss the development timescales. She clearly explained the process and answered all my queries. She also advised where to view show homes at other nearby sites that match the house style I’m after.
Beth · 21 July 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotThe Staff handling our purchase at Plot63 Wilber Chase
The Staff handling our purchase at Avant Wilber Chase were absolutely fantastic working tirelessly to get everything in place. I do have to make a special mention for Julia who went far more than the extra mile.
Andrew · 21 July 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotHoneyman park Development
Honeyman park is a great estate with a great sales team. Jacqueline McPhee made our process so easy and is always there to help if we have any questions.
James · 20 July 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotAvant homes - Odettes Point
We called in without an appointment to the Odettes point development in Keighley and received a warm welcome from Abi. She was great! Extremely knowledgeable and professional, she answered all our questions and kept us updated after our visit, we would highly recommend her! Thanks for all your help Abi.
LTZE · 20 July 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotMonkswood, Telford
The team at Monkswood have been brilliant from the start, from reserving the plot to moving in. There’s been a few small minor issues which have all been sorted in a decent timeframe. The team have been so helpful and we are grateful for everything they have done. Lisa, Dave and Ian are a credit to the company.
Adam · 19 July 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotGreat service
Great service. Very informative and helpful. Quick to respond to any enquiries or problems so far and deal with these effectively and efficiently.
C · 19 July 2024 · Avant Homes Central Retford
★★★★★ 4/5
TrustpilotWilling to arrange the viewing
Mei · 19 July 2024 · Avant Homes Central Retford
★★★★★ 3/5
TrustpilotPoor contractors but nice estate
The sales experience wasn't great , spec changed after we had signed up but couldn't get compensation. After this the house itself is nice BUT trying to get snags fixed is a nightmare. the sub contractors do as they please and customer care are powerless to get them to do things, very poor management support for the people on the phoe who take the brunt of buyers frustrations and annoyance. Contractors work not really up to standard and unreliable at turning up. TBH we fixed quite a lot ourselves. Also Avant were very unhelpful, not to say obstructive when we wanted to put solar panels on our house. Having said that we like the house and estate so go ahead if you can put up with the frustrations of the subcontractors not fixing the snags.
Margaret · 19 July 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotMonkswood Telford - Outstanding customer service!!
From the start the team have been amazing! Customer service has been outstanding. They listen to any concerns or issues we have and are able to sort these in a quick timescale. They stick to their word aswel. If they say they are going to get something sorted they will do it! Really pleased with our overall experience. Lisa, Ian, Dave thank you so much again for everything.
Guest · 19 July 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotAvant Homes - Sorby Park
The sales & completion experience was amazing. Olivia was always there through our sales journey to answer any questions or help resolve issues. Following completion any issues we had with the property were dealt with straight away - Big credit to Jade. The Avant team are great with communication and really go out of their way to find an answer. We’ve had external people review our home and even they’ve mentioned that the build quality was top notch.
Zee · 19 July 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotMonkswood
Our opinion on New Builds has certainly changed! Recently we have purchased and moved in to our forever family home on the Monkswood site and from the start the team have been nothing but helpful and accommodating. As with everything in life there had been a few minor hurdles (mainly with the part exchange) but nothing that had been a deal breaker. Since moving in, Ian, Dave, Lisa and Zara have been incredible. Everything had been explained to us reagarding our new home and details left in case we needed anything. We have had a few very minor snags (mainly cosmetic) which have been recorded and dealt with efficiently whilst keeping us up to date on progress. We honestly couldn't recommend the site team or the quality of the build enough. We absolutely love our new home and can't wait to make many happy memories as a family. A big thank you to the site team for making our move as seamless and effortless as possibly, we truly are very grateful for all of the help and support.
Courtney · 18 July 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotAndy the joiner was great
Andy the joiner was great. Fixed all the jobs on his list and more. And left no mess. Also great advice. Friendly, a pleasure to have here. Thanks Andy!
Sophie · 18 July 2024 · Avant Homes Central Retford
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
