Trusted Agent profile
★★★★★
656 reviews across 3 offices and 2 platforms
Ashberry Homes West Midlands has three offices, in Stafford, Nuneaton and Solihull. Together they have 656 reviews on two platforms, rated 4.5 out of 5 overall.
12
Reviews on Google
All 3 offices
644
Reviews on Trustpilot
Business-wide
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Ashberry Homes West Midlands's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotWe have had a wonderful experience…
We have had a wonderful experience purchasing our first new home with Ashberry Homes Bedford. The entire home-buying journey was made smooth and stress free thanks to the excellent support from the Ashberry team.
5/5
TrustpilotGreat staff
Great staff, Karen and Adam at the Hatton site have been fab.
Hello Luke thank you for taking the time to leave this fantastic review regarding the outstanding service you received from the team at Cherry Meadow! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
5/5
TrustpilotExceptional service
Professional customer services and update at every step of the process.
Hello Tavershima and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotMaxine is amazing
Maxine is amazing! So helpful and kind! She goes above and beyond and we appreciate all her help and support with any questions we have.
Hello Victoria, thank you for your excellent review! We wish you all the best in your new home and really appreciate you taking the time to leave this review. Many thanks, Alex
5/5
TrustpilotMy experience in purchasing a new home…
My experience in purchasing a new home at Chellaston Ford came down to Michael’s knowledge, experience and patience!
Hello Elizabeth and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received at Chellaston Ford and wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotBuying our new home with Ashberry has…
Buying our new home with Ashberry has been a great process. From the start, Maxine at Trident Way has been very helpful guiding us through the process and assisting with the sale of our previous house. The properties and site look fantastic and we would recommend anyone to look for a new home with Ashberry.
Hello Dave and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from Maxine at Trident Way! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
5/5
TrustpilotGreat experience as first time buyers!
Popped in for our second visit to Ashberry homes at Whitford Heights last weekend and had the most amazing time! As first time buyers, we’re relatively new to this and Rick couldn’t have been more helpful - going above and beyond to show us different homes and give us as much information as he could. We have fallen in love with a house type and are eagerly waiting for its release, thinking of any excuse possible to go back to the site and speak to Rick to get even more excited!!! Couldn’t have been a more positive experience!
Hello Abbie and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Whitford Heights. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotOur agent Dawn is helpful and patient…
Our agent Dawn is helpful and patient and has supported us throughout the process. She is friendly but professional and has gone above and beyond
Hello Claudette and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from Dawn and wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotWe recently purchased our new home from…
We recently purchased our new home from Ashberry Homes at Chellaston Folds, and the entire experience has been exceptional from start to finish. The quality of the build is outstanding, with great attention to detail and a real sense of craftsmanship throughout.
Hello Tori and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from the team at Chellaston Folds! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
1/5
TrustpilotHome automation not working, heating system faulty, and major delays with broadband
This has been an incredibly frustrating and unacceptable experience for around six months since we moved in.
Hello Ken, and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details and we'd appreciate if you could please provide these as soon as possible. We will require your development name and plot details please. Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Ashberry Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Ashberry
5/5
TrustpilotReally great team at chellaston fold ,
Hello Ivan, thank you so much for your kind words! We wish you all the best in your new home. Thanks again, Sam
5/5
TrustpilotFriendly, informative and professional service
Michael and Rick were so welcoming, informative and professional. They answered all my questions and were able to give me space to process my decisions.
Hello Fay, thank you so much for your kind words! We wish you all the best in your new home. Thanks again, Sam
5/5
TrustpilotGreat help
Great help, assistance from the whole team. Excellent team work Every one willing to help and support.
Hello Brian, thank you for your excellent review! We wish you all the best in your new home and really appreciate you taking the time to leave this review. Many thanks, Alex
5/5
TrustpilotI dealt with Steph at the Wickets…
I dealt with Steph at the Wickets development and I would like to thank her for all her hard work, professionalism, and understanding. She was always reaching out, checking in, and going the extra mile,
Hello Tom, thank you so much for your kind words! We wish you all the best in your new home. Thanks again, Sam
5/5
TrustpilotSally is amazing very friendly nothing…
Sally is amazing very friendly nothing is too much trouble made the process of choosing easy
Hello Jan, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam
5/5
TrustpilotFriendly and informative showed us…
Friendly and informative showed us everything we needed to know about our purchase
Hello Carol, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam
4/5
TrustpilotEve was excellent
Eve was excellent, really helpful
Hello Sarah, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam
5/5
TrustpilotAshberry homes is great
Ashberry homes is great. Those sales advisor is professional and very detail to explain to me in the reservation process.
Hello, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam
4/5
TrustpilotCustomer service attendant was of great…
Customer service attendant was of great help
Hello Babatunde, thank you so much for taking the time to leave this review! We wish you all the best in your new Ashberry home. Thanks again, Sam
5/5
TrustpilotNew Cardington Gate Ashberry Homes…
New Cardington Gate Ashberry Homes team, especially Lorraine & Adam have gone above and beyond to support us as first time buyers throughout the new build buying process. From the initial phone call, to choosing our upgrades, to home demo and move in day. Thank you so much for everything :)
Hello, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam
5/5
TrustpilotExceptional and first class professional service
From our very first enquiry through to the finer points of negotiation, Anna has been nothing short of exceptional. Purchasing a new home is never a small journey, and yet she guided us through it with a rare combination of professionalism, warmth, and genuine care.
Hello Hani, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor Anna! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Ivo
5/5
TrustpilotFirst class service
The sales team are excellent , Alan at Ashberry brierley view does an excellent job in keeping you informed and Trevor the site manager is first class , great team , thanks for all your help in making our journey to buy plot 300 seamless. Matt
Hello Matthew, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam
5/5
TrustpilotExcellent service
Excellent service. Extremely helpful staff. Nothing too much trouble. Thorough explanation of process.
Hello Vivienne, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Zoe
5/5
TrustpilotThe customer care was top notch
They talked us through everything well calmly and the sales lady was so welcoming
Hello Regina and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Stafford has the most, with 629 reviews rated 4.5 out of 5, followed by Nuneaton with 573.
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