5/5
TrustpilotSmooth Process
Kara has been great during our house buying process. The development looks brilliant.
Trusted Agent profile
Ashberry Homes East Midlands estate agents in Desborough, Swadlincote, Hatton and 1 more
★★★★★
646 reviews across 4 offices and 2 platforms
Ashberry Homes East Midlands has four offices, in Desborough, Swadlincote, Hatton and Ripley. Together they have 646 reviews on two platforms, rated 4.4 out of 5 overall.
26
Reviews on Google
All 4 offices
620
Reviews on Trustpilot
All 4 offices
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Our offices
Ashberry Homes East Midlands's four offices, most reviewed first. Each has its own page.
- Ashberry Homes East Midlands DesboroughStoke Road, Desborough, NN14 2SR625 reviews · 5 on Google (3.8)36 in the last 90 days
- Ashberry Homes East Midlands SwadlincoteHartshorne View, Stirling Road, Hartshorne, DE11 7FD12 reviews · 12 on Google (3.4)0 in the last 90 days
- Ashberry Homes East Midlands HattonCherry Meadow, Derby Road, Hatton, DE65 5RG5 reviews · 5 on Google (5.0)3 in the last 90 days
- Ashberry Homes East Midlands RipleyRipley, DE5 3QL4 reviews · 4 on Google (2.5)0 in the last 90 days
Latest reviews from every Ashberry Homes East Midlands office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotChalk Field Development
Went to the Chalk Field development and the service was amazing. Heather took as around the development and spent quality time with us. We went on to reserve a property and I must say Ashberry homes are amazing quality and certainly worth the price. Can wait to exchange and call the chalk field development home.
5/5
TrustpilotA big thank you to Mark
A big thank you to Mark at Royal Retreat Bicester, for being so helpful and acomodating to my needs.
5/5
TrustpilotThe site manager has been very…
The site manager has been very informative and professional in the discussions that have taken place into the lead up of purchasing the house
5/5
TrustpilotBecky made our experience Amazing!!
I had an exceptional experience with Becky the weekend Oct 31st! She is extremely knowledgeable, customer focused and genuinely warmhearted! She made my husband and I feel empowered as we search for our first home! I have spoken with several developers throughout this process and Becky by far is the best! I would recommend her and Ashberry Homes to anyone who looking to get into a new home! Ashberry you all have a gem on your hands!!
5/5
TrustpilotLesley the sales adviser has been…
Lesley the sales adviser has been absolutely brilliant. Answered all our questions and didn’t make us feel rushed at all. We were worried about being pressured to make a decision and she was kind, informative and understanding of our needs and we were so excited to make our reservation once we had worked everything out!
5/5
TrustpilotFantastic service from Chrissie at…
Fantastic service from Chrissie at Middlebeck. The reason that we bought the house was because of the help and advice that we received. Nothing was too much trouble. Looking forward to completion and moving in. Thank you Chrissie!!
5/5
TrustpilotNot exchanged yet but.......
The process (so far) has been brilliant, especially Adam.
5/5
TrustpilotNew home
Leslie was so welcoming and didn’t make us feel rushed into anything. We feel we received the best customer service and are so happy to be moving into our new home soon. We love the fact we can make decisions about the interior along the way. Thanks so much !
5/5
TrustpilotSuperb service from Kara the Sales…
Superb service from Kara the Sales Manager for the development - extremely patient, helpful, and has an encyclopaedic knowledge of all aspects of the property, the processes, and associated home buying activities to help answer any questions. Highly recommend!
5/5
TrustpilotAdam at Cherry Meadow was so helpful!
We have had a brilliant experience with Ashberry homes so far and particularly Adam at the Cherry Meadow site in Hatton. We are first time buyers and he really helped to put us at ease and guide us through to buying for the first time! We are happy and confident we decided to reserve our first home with Ashberry.
5/5
TrustpilotSales service
Angie was very helpful and professional assessed our needs well
5/5
TrustpilotReally impressed
Although our Sale is not yet completed as the house is still being built we have been really happy with the process so far. Jo, our salesperson, has been fantastic. The communication has been excellent. The information we have been provided with right from expressing interest to reserving to exchanging contracts has been very detailed.
5/5
TrustpilotWhen calling and attending the on-site…
When calling and attending the on-site office at Oaklands, Tamworth the staff were very helpful and informative.
1/5
TrustpilotAppalling aftercare
Were overall happy with the house, but every neighbour we've spoke to agrees the fences have been done to a poor standard. We've had a bowing fence we've been trying to get fixed since August 3rd, which still hasn't been sorted almost 2 months later.Dealing with customer care has been a dreadful experience, we've had to make over 40 phone calls, had 3 no call no shows from the contractor before finally turning up, agreeing that its not right and needs fixing but that he'll need to discuss with customer care. Emails and voicemails go ignored with customer care, and for the last 3 days we haven't even been able to get a hold of anyone by phone.Not sure what else we can do at this point other than warn others about the dreadful aftercare you're likely to receive.
Agent replied · 12 June 2024
Hello Dale and thank you for your review, and for taking the time to share your feedback of the service that you've received from us so far.We're sorry tor read of your frustration in reporting issues with your Ashberry home, and in contacting the appropriate members of your divisional Customer Care team. It's understanding why this would be disappointing and please be assured that we've brought your review to the attention of your divisional team for investigation.Thank you again for your review, your honest feedback is much appreciated. Team Ashberry
5/5
TrustpilotKept in contact throughout
Kept in contact throughout, not moved in as it’s not built but so far so good with customer service!
5/5
TrustpilotDear Heather,
Dear Heather,Thanks for sharing of all the information we needed at the time .. pleasure to discuss with you again .
5/5
TrustpilotRecommend
Everything was good and Jane explain to us step by step about all thinks. Many thanks!
5/5
TrustpilotBecky from sycamore is a delight to…
Becky from sycamore is a delight to work with.
5/5
TrustpilotFriendly and professional service.
Friendly and professional service, staff are always happy to help with any queries and walk you through the process from start to finish. Nothing is ever too much of a problem.
5/5
TrustpilotThe sales rep on site was extremely…
The sales rep on site was extremely helpful and knowledgeable about their product. He provided information about customisation from the outset which has been helpful in giving us time to plan and fund extras we might want to make our new home more bespoke. He is also available to answer any questions we may have. Communication with office is good so far. Early days but so far so good.
5/5
TrustpilotExcellent customer care
Excellent customer care . Friendly and useful advice
4/5
TrustpilotTom and Shirley were fab and really…
Tom and Shirley were fab and really helpful with the whole sale. I feel that the Ashberry website really lets them down with the lack of photos/virtual tours. When looking at other developers theirs are much better and gives the buyers a better idea of what they are buying.We are not moved in yet but have been extremely happy with the service so far.
5/5
TrustpilotExcellent service
Excellent service, very helpful, friendly and honest staff. Went out the way to help and explained every step.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Ashberry Homes East Midlands
Which Ashberry Homes East Midlands office has the most reviews?
Desborough has the most, with 625 reviews rated 4.5 out of 5, followed by Swadlincote with 12.
Where are the Ashberry Homes East Midlands offices?
The four Ashberry Homes East Midlands offices, by town:
- Desborough: Stoke Road, Desborough, NN14 2SR
- Hatton: Cherry Meadow, Derby Road, Hatton, DE65 5RG
- Ripley: Ripley, DE5 3QL
- Swadlincote: Hartshorne View, Stirling Road, Hartshorne, Swadlincote, DE11 7FD
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