Anderson Residential estate agents in Sutton Coldfield and Newcastle Upon Tyne

★★★★★ 1/5

Google

We live next door to an Anderson rented property. Their tennants are a nightmare to live next door to. Loud music playing, motorbikes revving and speeding up and down the quiet cul de sac, large vans blocking everyone, loutish friends who hang around the house shouting, swearing, spitting and smoking I could go on.. We have complained to Andersons on numerous occasions and they simply don't care, all they care about is getting their cut at the end of each month. If this was my property they were renting out, I would be devastated to know that they simply choose to ignore the way tennants are treating someone else's property.

Colin · 26 May 2018 · Anderson Residential Sutton Coldfield

★★★★★ 5/5

Google

Staff are very friendly and helpful. Kept us upto date with every step of the process. Laura was fantastic very friendly and generally a lovely girl. Would defiantly recommend to anyone.

Gareth · 26 May 2018 · Anderson Residential Sutton Coldfield

★★★★★ 1/5

Google

Made some general enquiries and asked a few questions on a property and the email responses were polite and professional but not really answering my questions and instead just wanting me to go to a viewing of the property. After deciding not to proceed I emailed them to inform them about this and left details and answered their question list so that I can be contacted about future properties. I then receive a very upfront and rude followup call whilst at work which went to voicemail and was simply unnecessary stating everything again in an angry/annoyed manner. Why bother? After reading further reviews below it totally makes sense now. I'm glad i didn't proceed further with trying to rent a property from them. They seem to have no understanding about customer service or being polite and helpful.

A · 26 May 2018 · Anderson Residential Sutton Coldfield

★★★★★ 5/5

Google

I can only speak from my own experience and mine has been very positive. I have used Andersons a number of times now and found them to be helpful and responsive. Quick to return deposit in full. Would recommend.

Amanda · 26 May 2018 · Anderson Residential Sutton Coldfield

★★★★★ 1/5

Google

The worst letting agent I have ever had to deal with during my time renting properties. They are out to scaremonger and squeeze money from deposits. I had the apartment professionally cleaned and now I am fighting to ensure a large sum of my deposit is not taken from me.

John · 28 August 2017 · Anderson Properties

★★★★★ 1/5

Google

**TENANTS BE WARNED** What a nightmare of a business. Good to their landlords, beyond useless for the tenants. Took weeks for them to resolve any issues we had, held our deposit for an obscene amount of time, then dropped an abysmal fee on top of us for what would be £50 work anywhere else, cutting our deposit nearly in half for the cost of bulbs. WOULD NOT RECOMMEND THIS CIRCUS ACT OF A COMPANY TO ANYONE, FIND SOMEONE ELSE!

Lliam · 26 August 2017 · Anderson Residential Sutton Coldfield (14 High Street)

★★★★★ 1/5

Google

AVOID IF YOU WANT YOUR DEPOSIT BACK I’ve been renting with letting agencies for years and in a few different countries but I’ve never seen that level of dishonesty. My partner and I have rented a flat with Andersons Sutton Coldfield for a bit more than a year. It wasn’t in a great condition when we moved in but we knew it was a temporary place for us so we didn’t really mind, but for some reason they were expecting us to leave it in a better condition when we moved out. Flat was clean but far from spotless, loads of lightbulbs were not working when we moved in but they have charged us for the replacement of lightbulbs and 8 HOURS of cleaning when we left the property. Now, I would have agreed to pay for additional cleaning as I can understand that, despite having taken a day off to clean, I’m not a professional cleaner; but 8 HOURS of professional cleaning in a SMALL flat that I have spent hours to clean before I left… that I can’t understand. Besides that, no help with property maintenance, which is their job- while renting: we have been left for more than 5 weeks without hot water in the kitchen. We ended up giving up on having this repaired (we knew we were about to move out at that point) and it’s only because the future tenants (whom we’ve met because Andersons CANCELED THEIR VIEWING WITHOUT NOTIFYING THEM, so after seeing them waiting outside we decided to show them our flat ourselves) texted Andersons to say they would take the flat if the hot water was fixed that someone finally came around to fix it. In the end, we’ve lost £300 (= one third) of our deposit for cleaning and other random fees for a flat that was in needs of refurbishment before we moved in. We’re renting with another agency now and even they complained about how hard it was to communicate with Andersons during references checking process.

Justine · 26 August 2017 · Anderson Residential Sutton Coldfield (14 High Street)

★★★★★ 5/5

Google

Rating only, no written review.

Anita · 26 May 2017 · Anderson Residential Sutton Coldfield

★★★★★ 1/5

Google

AVOID!!!! Don't expect your deposit back on leaving. They will charge you for cleaning even when it was filthy when we moved in. Very unreasonable staff.

S · 26 May 2017 · Anderson Residential Sutton Coldfield

★★★★★ 1/5

Google

**TENANTS BE WARNED** What a nightmare of a business. Good to their landlords, beyond useless for the tenants. Took weeks for them to resolve any issues we had, held our deposit for an obscene amount of time, then dropped an abysmal fee on top of us for what would be £50 work anywhere else, cutting our deposit nearly in half for the cost of bulbs. WOULD NOT RECOMMEND THIS CIRCUS ACT OF A COMPANY TO ANYONE, FIND SOMEONE ELSE!

Lliam · 26 May 2017 · Anderson Residential Sutton Coldfield

★★★★★ 1/5

Google

AVOID IF YOU WANT YOUR DEPOSIT BACK I’ve been renting with letting agencies for years and in a few different countries but I’ve never seen that level of dishonesty. My partner and I have rented a flat with Andersons Sutton Coldfield for a bit more than a year. It wasn’t in a great condition when we moved in but we knew it was a temporary place for us so we didn’t really mind, but for some reason they were expecting us to leave it in a better condition when we moved out. Flat was clean but far from spotless, loads of lightbulbs were not working when we moved in but they have charged us for the replacement of lightbulbs and 8 HOURS of cleaning when we left the property. Now, I would have agreed to pay for additional cleaning as I can understand that, despite having taken a day off to clean, I’m not a professional cleaner; but 8 HOURS of professional cleaning in a SMALL flat that I have spent hours to clean before I left… that I can’t understand. Besides that, no help with property maintenance, which is their job- while renting: we have been left for more than 5 weeks without hot water in the kitchen. We ended up giving up on having this repaired (we knew we were about to move out at that point) and it’s only because the future tenants (whom we’ve met because Andersons CANCELED THEIR VIEWING WITHOUT NOTIFYING THEM, so after seeing them waiting outside we decided to show them our flat ourselves) texted Andersons to say they would take the flat if the hot water was fixed that someone finally came around to fix it. In the end, we’ve lost £300 (= one third) of our deposit for cleaning and other random fees for a flat that was in needs of refurbishment before we moved in. We’re renting with another agency now and even they complained about how hard it was to communicate with Andersons during references checking process.

Justine · 26 May 2017 · Anderson Residential Sutton Coldfield

★★★★★ 5/5

Google

Rating only, no written review.

Anita · 26 August 2016 · Anderson Residential Sutton Coldfield (14 High Street)

★★★★★ 5/5

Google

Andersons have looked after a property letting for me for some years now and I have found their service excellent. Client payments are received quickly and efficiently and client communication is both regular and relevant. I deal with other letting agents professionally and find the overall standard of the industry to be fairly poor, but Andersons are very much an exception to this and I have no hesitation in recommending their services. Stuart Tullah.

Anstruther · 27 August 2014 · Anderson Residential Sutton Coldfield (14 High Street)

★★★★★ 5/5

Google

Andersons have looked after a property letting for me for some years now and I have found their service excellent. Client payments are received quickly and efficiently and client communication is both regular and relevant. I deal with other letting agents professionally and find the overall standard of the industry to be fairly poor, but Andersons are very much an exception to this and I have no hesitation in recommending their services. Stuart Tullah.

Anstruther · 27 May 2014 · Anderson Residential Sutton Coldfield