Trusted Agent profile
★★★★★
553 reviews across 3 offices and 2 platforms
Anderson Residential has three offices, in Sutton Coldfield (two offices) and Newcastle Upon Tyne. Together they have 553 reviews on two platforms, rated 4.3 out of 5 overall.
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Anderson Residential's three offices, most reviewed first. Each has its own page.
Showing 539 reviews on Google only. Show every review
5/5
GoogleI think Anderson estate agents are really good to find a property and there servive is excellent and the agent Kelly who i delt with is really professional abd friendly and i highly recommend
Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.
1/5
GoogleVery unprofessional compared to London’s agents. I submitted an offer through them and they don’t even bother to reply to me. After a blank silence, I decided better not to take any properties with them. Who knows what trouble can come.
Hi Marvilano, Please contact us via review@countrywide.co.uk. so that we can look further into your concern and also ensure we have your interest registered. Kind regards, Scott.
5/5
GoogleCannot fault the service provided by Laura Trawford and her team. Very understanding and caring. From viewing to getting keys only took 6 days. Thank you for making this happen so quickly.
Thank you Carol for taking the time to leave us your 5* review. Best wishes, Scott @ Customer Relations.
1/5
GoogleMoved out of a property over a month ago, still waiting to receive my deposit. I did everything by the book, no rent arrears, left the property in a good condition. Landlord even agreed to return the deposit in full so I’m confused as to why I haven’t received the money and it’s been a month. AGAIN I’m being ignored. Shocking lack of communication and professionalism. Interesting to see how they treat their good tenants.
I am very sorry to read about this and I am also sorry we haven't been able to respond earlier due to the lock-down. Please do feel free to contact us via review@countrywide.co.uk should you wish to discuss further. Stay safe, Scott @ Customer Relations.
1/5
GoogleI've had a shocking experience with anderson, just moved into a property to find the majority of issues not resolved, me and my partner had to deep clean the whole house despite been advised this would be done, it took 2 days for them to fit light bulbs, then i just find out that all documents upon moving in have not been handed to us! the only individual that has given us any help and understanding is Laura from the Sutton coldfield branch!.. If i didn't love the property as much as i do (area, general room size etc) then i would of cut my losses with them.
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.
1/5
GoogleTrying to get your deposit back off Anderson's after your landlord has agreed is an absolute joke. Constantly lie to you over the phone. Funds have been released will be with you in 3-5 working days. Two weeks later, let me check with accounts and i'll call you back - no call back. Sarah Longstaffe has consistently lied to me, awful experience.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk, Kind regards, Donna.
1/5
GoogleI wish I read the reviews about this residential agency before renting with them. I paid my rent regularly and on time, but when I vacated the property, they charged me exorbitant amount just to clean the oven, wash curtains (I used my own curtains when I moved into the property, and kept theirs in a safe place). I also took photos of the property before vacating it. After so much delay, they contacted me to say they were not refunding my deposit. Horrible experience! Horrible extortion!NegativeProfessionalism, Value
Thank you for taking the time to leave us your comments and I am sorry if this has been your experience. Please do contact us at review@countrywide.co.uk should you wish to discuss further. Kind regards, Scott @ Customer Relations.
5/5
GoogleWe are a company contracted by Andersons and they are amazing to work with. We have been working with them for many years and have a strong working relationship with Laura, Sarah S, Sarah L, Maria, Kirsty, Patsy and Kelly. They are a fantastic team and joy to work with! We hope to continue working with them for many many many many years!!!
Thank you for your 5* review! It is great to read such positive feedback and I will make sure your comments are passed onward to the team. Kind regards, Scott
5/5
GoogleFriendly and knowledable staff. Highly recommend going here!
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
5/5
GoogleBrilliant staff! Can’t thank them enough for helping me on the search for my new home 🏡 …
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
5/5
GoogleThank you Laura and team for making this such an easy transition. Finding a place to moving in just a few weeks . X
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
1/5
GoogleAvoid at all costs! Terrible service by these amateurs. Rent from them at you peril. Highly suspicious of recent amazing reviews... must be paying for them...
Hiya, I am sorry to see this! Could you please provide more information to are Customer Care Team at customercare@countrywide.co.uk who will look into any concerns you have with Anderson Residential. Many thanks, Regan.
5/5
GoogleJust rented a place through anderson, the team were very friendly and helpful and got everything sorted quickly, overall very happy
Many thanks John for the excellent 5* review. Kind regards, Lucy
5/5
GoogleHighly recommend Andersons, kelly has been excellent helping us move out!
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
1/5
GoogleVery unprofessional compared to London’s agents. I submitted an offer through them and they don’t even bother to reply to me. After a blank silence, I decided better not to take any properties with them. Who knows what trouble can come.
Hi Marvilano, Please contact us via review@countrywide.co.uk. so that we can look further into your concern and also ensure we have your interest registered. Kind regards, Scott.
1/5
GoogleUnprofessional and unreliable service. We made an appointment on a Saturday to view a property where my partner and I travelled from Gloucester to Sutton Coldfield area. They were a no show to then state the following Monday the appointment was cancelled.... Not particularly helpful. In relation this review please below Justin and Liam Boddey review. How awkward Andersons.... Shocking.
Hi Mark, I am sorry if this has been your experience. Please contact us via review@countrywide.co.uk, should you wish to provide us with more details or discuss further. Kind regards, Scott
1/5
GoogleMoved out of a property over a month ago, still waiting to receive my deposit. I did everything by the book, no rent arrears, left the property in a good condition. Landlord even agreed to return the deposit in full so I’m confused as to why I haven’t received the money and it’s been a month. AGAIN I’m being ignored. Shocking lack of communication and professionalism. Interesting to see how they treat their good tenants.
I am very sorry to read about this and I am also sorry we haven't been able to respond earlier due to the lock-down. Please do feel free to contact us via review@countrywide.co.uk should you wish to discuss further. Stay safe, Scott @ Customer Relations.
1/5
GoogleI've had a shocking experience with anderson, just moved into a property to find the majority of issues not resolved, me and my partner had to deep clean the whole house despite been advised this would be done, it took 2 days for them to fit light bulbs, then i just find out that all documents upon moving in have not been handed to us! the only individual that has given us any help and understanding is Laura from the Sutton coldfield branch!.. If i didn't love the property as much as i do (area, general room size etc) then i would of cut my losses with them.
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.
1/5
GoogleI and landlord signed my deposit return form a few days after I moved out. 23rd of November was that date I moved out. I signed my side on the 5th of December. After 5 days I called Anderson Lettings they only checked my form then and said the form is not completed even that agency job to do where it says "We agree for the tenant to receive...." I sent email again saying that's not what I need to fill out. Other agent responded later on asking my bank details. After 3 days I called again and asked what is the update for my deposit return. They said will call me back tomorrow never did. The next day I called them again then they could not load the system to check. Said will call me later that day. Never DID. Now it's the 16th of December. By the law, it's up to 10 days to return the deposit once landlord and tenant agreed and signed the return form. Very disappointing this is because it takes 1 minute to charge the money but the return can not be done in 10 days and it is still in the process.
Hi Sandis, Please can you contact us via review@countrywide.co.uk. so we can understand your comment further as your review appears to have been left prior to the date you have advised as being your last date. With this in mind, I can advise that it would be very unusual to allow a deposit to be released prior to the tenant leaving the property. Kind regards, Scott
5/5
GoogleWe are a company contracted by Andersons and they are amazing to work with. We have been working with them for many years and have a strong working relationship with Laura, Sarah S, Sarah L, Maria, Kirsty, Patsy and Kelly. They are a fantastic team and joy to work with! We hope to continue working with them for many many many many years!!!
Thank you for your 5* review! It is great to read such positive feedback and I will make sure your comments are passed onward to the team. Kind regards, Scott
1/5
GoogleTrying to get your deposit back off Anderson's after your landlord has agreed is an absolute joke. Constantly lie to you over the phone. Funds have been released will be with you in 3-5 working days. Two weeks later, let me check with accounts and i'll call you back - no call back. Sarah Longstaffe has consistently lied to me, awful experience.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk, Kind regards, Donna.
4/5
GoogleI have been a tenant with Anderson for over 4 years and our business relationship is due to come to an end soon. Up until when Andersons merged with Countrywide, I have been very happy with the service. However, what is letting them down, is the lack of communication recently. That said, I would recommend Anderson every time.
Thank you for your overall possitive review! Please contact us via review@countrywide.co.uk with further details so that our Customer Relations Team can look into this matter further for you. Kind regards, Scott
1/5
GoogleUnprofessional and unreliable service. We made an appointment on a Saturday to view a property where my partner and I travelled from Gloucester to Sutton Coldfield area. They were a no show to then state the following Monday the appointment was cancelled.... Not particularly helpful. In relation this review please below Justin and Liam Boddey review. How awkward Andersons.... Shocking.
Hi Mark, I am sorry if this has been your experience. Please contact us via review@countrywide.co.uk, should you wish to provide us with more details or discuss further. Kind regards, Scott
1/5
GoogleVery unprofessional compared to London’s agents. I submitted an offer through them and they don’t even bother to reply to me. After a blank silence, I decided better not to take any properties with them. Who knows what trouble can come.
Hi Marvilano, Please contact us via review@countrywide.co.uk. so that we can look further into your concern and also ensure we have your interest registered. Kind regards, Scott.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Sutton Coldfield has the most, with 316 reviews rated 4.5 out of 5, followed by Sutton Coldfield (14 High Street) with 217.
The three Anderson Residential offices, by town:
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