Trusted Agent profile
★★★★★
553 reviews across 3 offices and 2 platforms
Anderson Residential has three offices, in Sutton Coldfield (two offices) and Newcastle Upon Tyne. Together they have 553 reviews on two platforms, rated 4.3 out of 5 overall.
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Anderson Residential's three offices, most reviewed first. Each has its own page.
Showing 539 reviews on Google only. Show every review
5/5
GoogleAmazing service throughout the whole process! Kelly thank you for everything!
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleFrom stat to finish the whole experience was second to none. The girls were very informative and made the whole progress seamless. Many many thanks
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI was extremely happy with the service Kelly provided in my search for a new home.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleRecent moved was handled by Kelly , she is very helpful with excellent communication and prompt response. Highly recommended!!!
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently moved and was handled by Kelly. Excellent communication, swift and easy. Couldn’t of asked for a better agent.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
GoogleConsidering the increase in energy costs. Anderson Residential consider having internal doors not a necessity. So along with a job loss I am now faced with extortionate energy costs because they don’t deem doors a priority. Mouldy walls too and they are charging me a fortune to rent out substandard property. Avoid
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleHad the pleasure of using this agency recently, everything went very smooth from start to finish. Kelly was fantastic, very helpful and more than happy to assist me with any questions.
Thank you for your wonderful 5* review. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
5/5
GoogleProfessional service and friendly staff that specialise in rentals. Have a tenant in less than a week at the requested price. Couldn't be happier with Andersons
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have recently put my property on for letting. They have been outstanding from start to finish and have kept me up to date every step of the way. I can not recommend a better branch to let through. Will be using again and again. Very trusting and reliable.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service from Sarah L - very attentive and she ensured that we were communicated well throughout the letting experience. Would have no issues in recommending this agency based on the service we received.
Thank you for your wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleLaura was very proactive, professional and friendly . My house had been on the market for a few weeks with no success . She contacted me and offered to get it rented for me , which she did, within a few days . Very reasonable prices too . Thank you to Laura and all of the staff at Anderson’s 🙏👏 …
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe obtained our let through Kelly who was fantastic throughout. Very friendly, and it felt like she was genuinely pleased to have found us a home. All information available whenever requested and process was smooth. Made herself readily available to suit our time needs. Property is in great condition too and one of the best I’ve moved to.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleUsed Anderson for a rental apartment which myself and my family are moving into. Kelly from here helped throughout the process and was very helpful, friendly and very professional at the same time. The process as a whole has been carried out effortlessly. And myself and my family thank Anderson for what they have done
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
1/5
GoogleAs soon as the money is taken. Do not expect the agent will give you a call back.
5/5
GoogleHad a very good experience as a Landlord. Great service and excellent attention to detail. A well run business. Will definitely use them again.
1/5
GoogleRating only, no written review.
4/5
GoogleJust finished another let with these,no problems over 9 years. June and the staff I find are very polite. Looking again and probably will take another of their delightful properties.
1/5
GoogleVery unprofessional. Had a viewing booked for 2 days in advance, even called an hour or so before to confirm the viewing would be fine to go ahead (had been burned in the past with last minute cancellations). …
1/5
GoogleThese landlords are absolutely despicable. Where to even begin? We lived in one of their properties from 2020-2021, during lockdowns the manager June would be entering our property unannounced, as well as workers that would just show up, …
Hi Ellie. In response to your review , the previous tenants received their full deposit back minus £10 each towards damage to the Lino in the kitchen which they owned up to. Fortunately for us all 9 previous tenants stayed behind and … More
1/5
GooglePlease don't take any property from them. They are looters, their eyes are on your deposit and at the end of the contract, they always keep a small or big chunk of the deposit - even if you leave the property in the best ever condition. …
Dear Mrs Shans . The last thing we have on our mind is obtaining the damage deposit. We would only ever deduct from the damage deposit is if the tenant has vacated and not returned the property back to the same condition in which they … More
1/5
GoogleI would just like to say how unprofessional Anderson Properties are. They treat paying tenants like absolute garbage. In particular June Anderson who can only be described as the wicked witch of the north east. The derogatory comments made …
5/5
GoogleThank you to Kelly Gardner and the Lettings Office at Sutton who dealt with an issue that I had regarding my property that I rent out. Kelly dealt with the issue promptly and resolved the issue to my satisfaction. Thank you.PositiveResponsiveness
Thank you for your wonderful 5* review. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
5/5
GoogleThank you to Kelly Gardner and the Lettings Office at Sutton who dealt with an issue that I had regarding my property that I rent out. Kelly dealt with the issue promptly and resolved the issue to my satisfaction. Thank you.PositiveResponsiveness
Thank you for your wonderful 5* review. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
5/5
GoogleHad the pleasure of using this agency recently, everything went very smooth from start to finish. Kelly was fantastic, very helpful and more than happy to assist me with any questions.
Thank you for your wonderful 5* review. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Sutton Coldfield has the most, with 316 reviews rated 4.5 out of 5, followed by Sutton Coldfield (14 High Street) with 217.
The three Anderson Residential offices, by town:
