Trusted Agent profile
★★★★★
553 reviews across 3 offices and 2 platforms
Anderson Residential - Sutton Coldfield has three offices, in Sutton Coldfield (two offices) and Newcastle Upon Tyne. Together they have 553 reviews on two platforms, rated 4.3 out of 5 overall.
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Anderson Residential - Sutton Coldfield's three offices, most reviewed first. Each has its own page.
Showing 539 reviews on Google only. Show every review
5/5
GoogleI can only speak from my own experience and mine has been very positive. I have used Andersons a number of times now and found them to be helpful and responsive. Quick to return deposit in full. Would recommend.
Hi Amanda, it's great to see that you have had a great experience with our Anderson Branch! We will be sure to pass on the fantastic feedback. Many thanks, Bethany
1/5
GoogleThe worst letting agent I have ever had to deal with during my time renting properties. They are out to scaremonger and squeeze money from deposits. I had the apartment professionally cleaned and now I am fighting to ensure a large sum of my deposit is not taken from me.
1/5
Google**TENANTS BE WARNED** What a nightmare of a business. Good to their landlords, beyond useless for the tenants. Took weeks for them to resolve any issues we had, held our deposit for an obscene amount of time, then dropped an abysmal fee on top of us for what would be £50 work anywhere else, cutting our deposit nearly in half for the cost of bulbs. WOULD NOT RECOMMEND THIS CIRCUS ACT OF A COMPANY TO ANYONE, FIND SOMEONE ELSE!
1/5
GoogleAVOID IF YOU WANT YOUR DEPOSIT BACK I’ve been renting with letting agencies for years and in a few different countries but I’ve never seen that level of dishonesty. My partner and I have rented a flat with Andersons Sutton Coldfield for a bit more than a year. It wasn’t in a great condition when we moved in but we knew it was a temporary place for us so we didn’t really mind, but for some reason they were expecting us to leave it in a better condition when we moved out. Flat was clean but far from spotless, loads of lightbulbs were not working when we moved in but they have charged us for the replacement of lightbulbs and 8 HOURS of cleaning when we left the property. Now, I would have agreed to pay for additional cleaning as I can understand that, despite having taken a day off to clean, I’m not a professional cleaner; but 8 HOURS of professional cleaning in a SMALL flat that I have spent hours to clean before I left… that I can’t understand. Besides that, no help with property maintenance, which is their job- while renting: we have been left for more than 5 weeks without hot water in the kitchen. We ended up giving up on having this repaired (we knew we were about to move out at that point) and it’s only because the future tenants (whom we’ve met because Andersons CANCELED THEIR VIEWING WITHOUT NOTIFYING THEM, so after seeing them waiting outside we decided to show them our flat ourselves) texted Andersons to say they would take the flat if the hot water was fixed that someone finally came around to fix it. In the end, we’ve lost £300 (= one third) of our deposit for cleaning and other random fees for a flat that was in needs of refurbishment before we moved in. We’re renting with another agency now and even they complained about how hard it was to communicate with Andersons during references checking process.
5/5
GoogleRating only, no written review.
1/5
GoogleAVOID!!!! Don't expect your deposit back on leaving. They will charge you for cleaning even when it was filthy when we moved in. Very unreasonable staff.
Good Afternoon, all deposit deductions are negotiated between tenant and landlord therefore, should you not agree with any of these you do have the right to dispute this with My Deposits the government registered Deposit scheme. Should you not agree with this or require any further information please contact customercare@countrywide.co.uk
1/5
Google**TENANTS BE WARNED** What a nightmare of a business. Good to their landlords, beyond useless for the tenants. Took weeks for them to resolve any issues we had, held our deposit for an obscene amount of time, then dropped an abysmal fee on top of us for what would be £50 work anywhere else, cutting our deposit nearly in half for the cost of bulbs. WOULD NOT RECOMMEND THIS CIRCUS ACT OF A COMPANY TO ANYONE, FIND SOMEONE ELSE!
1/5
GoogleAVOID IF YOU WANT YOUR DEPOSIT BACK I’ve been renting with letting agencies for years and in a few different countries but I’ve never seen that level of dishonesty. My partner and I have rented a flat with Andersons Sutton Coldfield for a bit more than a year. It wasn’t in a great condition when we moved in but we knew it was a temporary place for us so we didn’t really mind, but for some reason they were expecting us to leave it in a better condition when we moved out. Flat was clean but far from spotless, loads of lightbulbs were not working when we moved in but they have charged us for the replacement of lightbulbs and 8 HOURS of cleaning when we left the property. Now, I would have agreed to pay for additional cleaning as I can understand that, despite having taken a day off to clean, I’m not a professional cleaner; but 8 HOURS of professional cleaning in a SMALL flat that I have spent hours to clean before I left… that I can’t understand. Besides that, no help with property maintenance, which is their job- while renting: we have been left for more than 5 weeks without hot water in the kitchen. We ended up giving up on having this repaired (we knew we were about to move out at that point) and it’s only because the future tenants (whom we’ve met because Andersons CANCELED THEIR VIEWING WITHOUT NOTIFYING THEM, so after seeing them waiting outside we decided to show them our flat ourselves) texted Andersons to say they would take the flat if the hot water was fixed that someone finally came around to fix it. In the end, we’ve lost £300 (= one third) of our deposit for cleaning and other random fees for a flat that was in needs of refurbishment before we moved in. We’re renting with another agency now and even they complained about how hard it was to communicate with Andersons during references checking process.
5/5
GoogleRating only, no written review.
5/5
GoogleAndersons have looked after a property letting for me for some years now and I have found their service excellent. Client payments are received quickly and efficiently and client communication is both regular and relevant. I deal with other letting agents professionally and find the overall standard of the industry to be fairly poor, but Andersons are very much an exception to this and I have no hesitation in recommending their services. Stuart Tullah.
5/5
GoogleAndersons have looked after a property letting for me for some years now and I have found their service excellent. Client payments are received quickly and efficiently and client communication is both regular and relevant. I deal with other letting agents professionally and find the overall standard of the industry to be fairly poor, but Andersons are very much an exception to this and I have no hesitation in recommending their services. Stuart Tullah.
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Sutton Coldfield (14 High Street) has the most, with 316 reviews rated 4.5 out of 5, followed by Anderson Residential with 217.
The three Anderson Residential - Sutton Coldfield offices, by town:
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