Trusted Agent profile
★★★★★
553 reviews across 3 offices and 2 platforms
Anderson Residential - Sutton Coldfield has three offices, in Sutton Coldfield (two offices) and Newcastle Upon Tyne. Together they have 553 reviews on two platforms, rated 4.3 out of 5 overall.
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Anderson Residential - Sutton Coldfield's three offices, most reviewed first. Each has its own page.
Showing 539 reviews on Google only. Show every review
5/5
GoogleSarah has managed the maintenance issues of my mother’s property for some years with diligence and efficiency, being conscientious at all times, and pleasant and helpful to us. Thank you.
Thank you Yvonne for your glowing 5* review of our Anderson Residential team. It is always great to read such positive reviews from our clients. Best wishes, Lucy.
5/5
GoogleI found renting a property through Anderson to be hassle free. Communication was prompt and accurate. They did what they said they were going to do, when they said they were going to do it without chasing.
Thank you Stephen for your 5* review of our local team. It is great to see that you seem pleased with the service provided. I will of course make sure your kind words are forwarded to our Anderson Residential team. Best wishes, Scott
5/5
GoogleFantastic service from a fantastic team. Rented my property out quickly, but most importantly to a great tenant. Thank you all so much once again!
Thank you beck for recognising our local Anderson Residential team with your 5* review! Best wishes, Scott
5/5
GoogleI have rented a flat for this agency for 3 years. Easy and quick contact, quickly solve problems related to any repairs in the apartment. I am happy and recommend it.
Hi Pamela, thank you for your 5* review and kind words. All the best, Mike.
1/5
Googlenever use these estate agents be aware.. Used a few estate agents over the years all are ok and never had a problem. Anderson’s charged me cleaning charges on floor that was damaged before I moved in. And we’re rude about the whole situation.
Hi Mark Thank you for leaving this review. I am sorry to hear about your situation. If you would like us to investigate this further do not hesitate to contact us on customercare@countrywide.co.uk. Kind regards, Chris
5/5
Googlecan not recommend these guys enough, the manager Laura, and Sarah, went above and beyond from the first initial enquiry to signing the paperwork. friendly and professional, all our enquiries were answered with a smile and nothing was too much trouble, the manager even offered to work her day off just to help us get in the property earlier. will not use any other agents. keep up the great service.
Thank you Sean for taking the time to leave such a wonderful review. I will make sure that the branch are aware of your comments. Best wishes, Mark
5/5
GoogleAnderson's residential, sutton coldfield. I had a fantastic experience Sarah Longstaffe who went out of her way to get me a second viewing last minute, which I now rent as it suits my lifestyle. She was extremely friendly and personable made me feel at home with her honesty. Which was really important to me as I was moving to the area and knew know one. I would highly recommend Anderson's to all.
Wonderful to read your glowing 5* review of our team at Anderson Residential. I would like to thank you for leaving your comments and i will make sure your words are forwarded to Sarah and the whole team. Thank you for your kind recommendation. Best wishes, Scott
1/5
GoogleSave yourself all the trouble and stay away if using as a letting agent. My experience was a poor one. A property I let with them came back in a shocking state. They gave the tenant back the security deposit and I got charged with a cleaning fee of £400, the property however looks like no such standard of work was carried out. When confronted about this all I got was a late reply offering a little less commission on a future let. There are plenty other letting companies out there, don't waste your time with these.
Customer experience is very important to us and as such I would greatly appreciate it if you could contact us at review@countrywide.co.uk to discuss any concerns you may have. Kind regards, Tracey.
5/5
Googlejust rented my first ever property since living with parents done it on my own and searching for the right place is scary however upon finding Anderson in Sutton Coldfield everything changed the girls laura kirsty and kelly are super! sarah handled all the ref process and she was amazing! they make u feel so relaxed about the process and communication throughout referencing and so on was so clear and to the point...ive read some reviews on here and all I can say is judge for yourself the guys are amazing! id rate 10 stars but google only allows 5
Thank you Ryan for your 5* review! It is great to read that you had such a wonderful experience and I will of course pass your kind words onward. Best wishes, Scott
5/5
GoogleMy personal experience has been great. From my first meeting with Kirsty, each step of the process has been: friendly, professional, prompt and more importantly stress free! Coupled with the support of Laura and a few other members of the team i have interacted with to date, it has all been an easy and pleasant experience.
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
5/5
GoogleAs always work was carried out quickly and efficiently. Maintenance man polite and cleaned everything before he left. Marie At Andersons sorted work to be done very quickly she was lovely and polite.with every issue I have had Anderson’s have been great. From 37 Far Highfield .
Thank you Kathleen for your kind words and 5* rating. A pleasure to read. Best wishes, Mark
5/5
GoogleI have rented two properties now through Andersons and on both occasions they have been really good. Referencing was done quickly and I was kept upto date throughout the whole process. All the ladies in the office were always polite, helpful and very professional.
5/5
GoogleAndersons have managed my property management for my properties for over 2 years now. I have always been very pleased with the service that i have received. I am particularly pleased with Sarah Savage who looks after my properties and arranges any maintenance issues that need attending to. Sarah liaises with the tenants and contractors and ensures that a excellent service is obtained. I cannot thank Sarah enough for her continues professionalism and hard work.
Hi Debbie, thank you for the excellent 5* review. As always, it is a pleasure to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Sarah and everyone involved at the Anderson Residential branch. Many thanks, Lucy.
1/5
GoogleAndersons are out to take every penny possible from your deposit. Do not allow to be intimidated by a barrage of emails. Be wary of taking out fully furnished properties with them. Also be warned for a very frosty/awkward experience when visiting the office, staff are impolite and unwelcoming. 5 properties rented and Andersons are by far the worst I've ever dealt with.
1/5
GoogleAbsolutely disgusting company. Ignorant and lazy. Raised a complaint regarding this and was just ignored. Wouldn't use this company even if they paid me to!!!
Hi, Connie. Thank you for taking the time to leave us this review. Please be advised all feedback is passed on to highlight any training issues and development required. If you would like us to look into your complaint for you please contact us on customercare@countrywide.co.uk. Regards, Chris
1/5
Googlenever use these estate agents be aware.. Used a few estate agents over the years all are ok and never had a problem. Anderson’s charged me cleaning charges on floor that was damaged before I moved in. And we’re rude about the whole situation.
Hi Mark Thank you for leaving this review. I am sorry to hear about your situation. If you would like us to investigate this further do not hesitate to contact us on customercare@countrywide.co.uk. Kind regards, Chris
1/5
GoogleMade some general enquiries and asked a few questions on a property and the email responses were polite and professional but not really answering my questions and instead just wanting me to go to a viewing of the property. After deciding not to proceed I emailed them to inform them about this and left details and answered their question list so that I can be contacted about future properties. I then receive a very upfront and rude followup call whilst at work which went to voicemail and was simply unnecessary stating everything again in an angry/annoyed manner. Why bother? After reading further reviews below it totally makes sense now. I'm glad i didn't proceed further with trying to rent a property from them. They seem to have no understanding about customer service or being polite and helpful.
Hello, Adnan I’m sorry to hear the service you received was below what we hope all of our customers to experience. Please be assured all relevant feedback is provided to the appropriate Managers. Kind regards, Chris
5/5
GoogleStaff are very friendly and helpful. Kept us upto date with every step of the process. Laura was fantastic very friendly and generally a lovely girl. Would defiantly recommend to anyone.
Thank you for taking the time to leave this review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide to all of our customers. It is fantastic to see that you would recommend our services to others. Many thanks again for leaving this feedback.
5/5
GoogleI can only speak from my own experience and mine has been very positive. I have used Andersons a number of times now and found them to be helpful and responsive. Quick to return deposit in full. Would recommend.
Hi Amanda, it's great to see that you have had a great experience with our Anderson Branch! We will be sure to pass on the fantastic feedback. Many thanks, Bethany
5/5
GoogleI have rented two properties now through Andersons and on both occasions they have been really good. Referencing was done quickly and I was kept upto date throughout the whole process. All the ladies in the office were always polite, helpful and very professional.
1/5
GoogleAbsolutely disgusting company. Ignorant and lazy. Raised a complaint regarding this and was just ignored. Wouldn't use this company even if they paid me to!!!
Hi, Connie. Thank you for taking the time to leave us this review. Please be advised all feedback is passed on to highlight any training issues and development required. If you would like us to look into your complaint for you please contact us on customercare@countrywide.co.uk. Regards, Chris
1/5
GoogleWe live next door to an Anderson rented property. Their tennants are a nightmare to live next door to. Loud music playing, motorbikes revving and speeding up and down the quiet cul de sac, large vans blocking everyone, loutish friends who hang around the house shouting, swearing, spitting and smoking I could go on.. We have complained to Andersons on numerous occasions and they simply don't care, all they care about is getting their cut at the end of each month. If this was my property they were renting out, I would be devastated to know that they simply choose to ignore the way tennants are treating someone else's property.
Hi Colin Thank you for the review. I understand that we are investigating this for you and have informed the neighbours of their behaviour. We will continue to keep you updated on the situation whenever possible. Kind regards, Chris
5/5
GoogleStaff are very friendly and helpful. Kept us upto date with every step of the process. Laura was fantastic very friendly and generally a lovely girl. Would defiantly recommend to anyone.
Thank you for taking the time to leave this review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide to all of our customers. It is fantastic to see that you would recommend our services to others. Many thanks again for leaving this feedback.
1/5
GoogleMade some general enquiries and asked a few questions on a property and the email responses were polite and professional but not really answering my questions and instead just wanting me to go to a viewing of the property. After deciding not to proceed I emailed them to inform them about this and left details and answered their question list so that I can be contacted about future properties. I then receive a very upfront and rude followup call whilst at work which went to voicemail and was simply unnecessary stating everything again in an angry/annoyed manner. Why bother? After reading further reviews below it totally makes sense now. I'm glad i didn't proceed further with trying to rent a property from them. They seem to have no understanding about customer service or being polite and helpful.
Hello, Adnan I’m sorry to hear the service you received was below what we hope all of our customers to experience. Please be assured all relevant feedback is provided to the appropriate Managers. Kind regards, Chris
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Sutton Coldfield (14 High Street) has the most, with 316 reviews rated 4.5 out of 5, followed by Anderson Residential with 217.
The three Anderson Residential - Sutton Coldfield offices, by town:
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