Trusted Agent profile
★★★★★
553 reviews across 3 offices and 2 platforms
Anderson Residential - Sutton Coldfield has three offices, in Sutton Coldfield (two offices) and Newcastle Upon Tyne. Together they have 553 reviews on two platforms, rated 4.3 out of 5 overall.
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Anderson Residential - Sutton Coldfield's three offices, most reviewed first. Each has its own page.
Showing 539 reviews on Google only. Show every review
1/5
GoogleVery unprofessional compared to London’s agents. I submitted an offer through them and they don’t even bother to reply to me. After a blank silence, I decided better not to take any properties with them. Who knows what trouble can come.
Hi Marvilano, Please contact us via review@countrywide.co.uk. so that we can look further into your concern and also ensure we have your interest registered. Kind regards, Scott.
5/5
GoogleRating only, no written review.
1/5
GoogleWorst ever letting agency Totally agree with some of the other comments they are trying to take my deposit aswell after me saying I would give them half that wasn't enough. greedy money grabbing. Also charge massive amounts of money to renew contracts (which we refused to pay)
5/5
GoogleI just want to say a big thank you to all at Anderson's in Jesmond. I rented a really lovely flat for over a year, had fantastic prompt service if ever anything needed repairing. When I recently moved and didn't have time to wash the couch covers, they did it for me - free of charge! It had has been a great experience, friendly, professional and personable and a very nice experience after years of renting in London. So thanks again.
1/5
GoogleRating only, no written review.
5/5
GoogleExcellent clientele service done by Sarah savage was on top of everything thanks much /Anderson's residential 👍 …
Thank you Lyndon for your 5* review and kind comments. All the best, Mike.
1/5
GoogleAvoid at all costs! Terrible service by these amateurs. Rent from them at you peril. Highly suspicious of recent amazing reviews... must be paying for them...
Hiya, I am sorry to see this! Could you please provide more information to are Customer Care Team at customercare@countrywide.co.uk who will look into any concerns you have with Anderson Residential. Many thanks, Regan.
5/5
GoogleThe Anderson team were very helpful and efficient and the repair work was done quickly and I was pleased with the jobs done. Many thanks for your help.
Thank you Peter for your 5* review and kind comments. All the best, Mike.
5/5
GoogleSarah has managed the maintenance issues of my mother’s property for some years with diligence and efficiency, being conscientious at all times, and pleasant and helpful to us. Thank you.
Thank you Yvonne for your glowing 5* review of our Anderson Residential team. It is always great to read such positive reviews from our clients. Best wishes, Lucy.
5/5
GoogleI found renting a property through Anderson to be hassle free. Communication was prompt and accurate. They did what they said they were going to do, when they said they were going to do it without chasing.
Thank you Stephen for your 5* review of our local team. It is great to see that you seem pleased with the service provided. I will of course make sure your kind words are forwarded to our Anderson Residential team. Best wishes, Scott
5/5
GoogleFantastic service from a fantastic team. Rented my property out quickly, but most importantly to a great tenant. Thank you all so much once again!
Thank you beck for recognising our local Anderson Residential team with your 5* review! Best wishes, Scott
5/5
GoogleI have rented a flat for this agency for 3 years. Easy and quick contact, quickly solve problems related to any repairs in the apartment. I am happy and recommend it.
Hi Pamela, thank you for your 5* review and kind words. All the best, Mike.
5/5
Googlecan not recommend these guys enough, the manager Laura, and Sarah, went above and beyond from the first initial enquiry to signing the paperwork. friendly and professional, all our enquiries were answered with a smile and nothing was too much trouble, the manager even offered to work her day off just to help us get in the property earlier. will not use any other agents. keep up the great service.
Thank you Sean for taking the time to leave such a wonderful review. I will make sure that the branch are aware of your comments. Best wishes, Mark
5/5
GoogleAnderson's residential, sutton coldfield. I had a fantastic experience Sarah Longstaffe who went out of her way to get me a second viewing last minute, which I now rent as it suits my lifestyle. She was extremely friendly and personable made me feel at home with her honesty. Which was really important to me as I was moving to the area and knew know one. I would highly recommend Anderson's to all.
Wonderful to read your glowing 5* review of our team at Anderson Residential. I would like to thank you for leaving your comments and i will make sure your words are forwarded to Sarah and the whole team. Thank you for your kind recommendation. Best wishes, Scott
5/5
Googlejust rented my first ever property since living with parents done it on my own and searching for the right place is scary however upon finding Anderson in Sutton Coldfield everything changed the girls laura kirsty and kelly are super! sarah handled all the ref process and she was amazing! they make u feel so relaxed about the process and communication throughout referencing and so on was so clear and to the point...ive read some reviews on here and all I can say is judge for yourself the guys are amazing! id rate 10 stars but google only allows 5
Thank you Ryan for your 5* review! It is great to read that you had such a wonderful experience and I will of course pass your kind words onward. Best wishes, Scott
1/5
GoogleSave yourself all the trouble and stay away if using as a letting agent. My experience was a poor one. A property I let with them came back in a shocking state. They gave the tenant back the security deposit and I got charged with a cleaning fee of £400, the property however looks like no such standard of work was carried out. When confronted about this all I got was a late reply offering a little less commission on a future let. There are plenty other letting companies out there, don't waste your time with these.
Customer experience is very important to us and as such I would greatly appreciate it if you could contact us at review@countrywide.co.uk to discuss any concerns you may have. Kind regards, Tracey.
5/5
GoogleWe are a company contracted by Andersons and they are amazing to work with. We have been working with them for many years and have a strong working relationship with Laura, Sarah S, Sarah L, Maria, Kirsty, Patsy and Kelly. They are a fantastic team and joy to work with! We hope to continue working with them for many many many many years!!!
Thank you for your 5* review! It is great to read such positive feedback and I will make sure your comments are passed onward to the team. Kind regards, Scott
5/5
GoogleAs always work was carried out quickly and efficiently. Maintenance man polite and cleaned everything before he left. Marie At Andersons sorted work to be done very quickly she was lovely and polite.with every issue I have had Anderson’s have been great. From 37 Far Highfield .
Thank you Kathleen for your kind words and 5* rating. A pleasure to read. Best wishes, Mark
4/5
GoogleI have been a tenant with Anderson for over 4 years and our business relationship is due to come to an end soon. Up until when Andersons merged with Countrywide, I have been very happy with the service. However, what is letting them down, is the lack of communication recently. That said, I would recommend Anderson every time.
Thank you for your overall possitive review! Please contact us via review@countrywide.co.uk with further details so that our Customer Relations Team can look into this matter further for you. Kind regards, Scott
5/5
GoogleMy personal experience has been great. From my first meeting with Kirsty, each step of the process has been: friendly, professional, prompt and more importantly stress free! Coupled with the support of Laura and a few other members of the team i have interacted with to date, it has all been an easy and pleasant experience.
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
5/5
GoogleAndersons have managed my property management for my properties for over 2 years now. I have always been very pleased with the service that i have received. I am particularly pleased with Sarah Savage who looks after my properties and arranges any maintenance issues that need attending to. Sarah liaises with the tenants and contractors and ensures that a excellent service is obtained. I cannot thank Sarah enough for her continues professionalism and hard work.
Hi Debbie, thank you for the excellent 5* review. As always, it is a pleasure to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Sarah and everyone involved at the Anderson Residential branch. Many thanks, Lucy.
1/5
GoogleRating only, no written review.
5/5
GoogleExcellent clientele service done by Sarah savage was on top of everything thanks much /Anderson's residential 👍 …
Thank you Lyndon for your 5* review and kind comments. All the best, Mike.
5/5
GoogleThe Anderson team were very helpful and efficient and the repair work was done quickly and I was pleased with the jobs done. Many thanks for your help.
Thank you Peter for your 5* review and kind comments. All the best, Mike.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Sutton Coldfield (14 High Street) has the most, with 316 reviews rated 4.5 out of 5, followed by Anderson Residential with 217.
The three Anderson Residential - Sutton Coldfield offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
