Trusted Agent profile

Anderson Residential estate agents in Sutton Coldfield and Newcastle Upon Tyne

4.3

★★★★★ Great

553 reviews across 3 offices and 2 platforms

Anderson Residential has three offices, in Sutton Coldfield (two offices) and Newcastle Upon Tyne. Together they have 553 reviews on two platforms, rated 4.3 out of 5 overall.

Google logo

4.3 / 5

539

Reviews on Google

All 3 offices

Yell logo

3.0 / 5

14

Reviews on Yell

All 3 offices

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Our offices

Anderson Residential's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 539 reviews on Google only. Show every review

5/5

Google

We have recently completed on a property with Kelly of Anderson's as our agent. She has been incredible from start to finish and her enthusiasm and bubbly character made both myself and my wife smile. Kelly has been true to her word from the start and made sure that all the boxes were ticked to make an incredibly smooth and fast transaction. We were able to view and complete within the space of one week so quite a fantastic service. We have now already moved in. Great job!PositiveProfessionalism

Chris · 25 August 2021 · Anderson Residential Sutton Coldfield (14 High Street)

Agent replied · 24 August 2024

Many thanks for your glowing 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Brilliant professional and helpful at all times.

Anne · 25 May 2021 · Anderson Residential Sutton Coldfield

Agent replied · 25 May 2023

Many thanks for the excellent 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Very professional and helpful service provided by the agents, a special thanks to kirsty,Laura and Kelly.

Jamie · 25 May 2021 · Anderson Residential Sutton Coldfield

Agent replied · 25 May 2023

Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.

5/5

Google

I think Anderson estate agents are really good to find a property and there servive is excellent and the agent Kelly who i delt with is really professional abd friendly and i highly recommend

Craig · 25 May 2021 · Anderson Residential Sutton Coldfield

Agent replied · 25 May 2023

Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.

5/5

Google

Cannot fault the service provided by Laura Trawford and her team. Very understanding and caring. From viewing to getting keys only took 6 days. Thank you for making this happen so quickly.

Carol · 25 May 2021 · Anderson Residential Sutton Coldfield

Agent replied · 25 May 2023

Thank you Carol for taking the time to leave us your 5* review. Best wishes, Scott @ Customer Relations.

5/5

Google

Looking for a place to rent isn’t easy but Andersons really stepped up to the mark and assisted me in making it happen. What a great service provided, so helpful and friendly. They really did make the whole experience easier.

Darren · 25 May 2021 · Anderson Residential Sutton Coldfield

Agent replied · 25 May 2023

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

1/5

Google

If you felt you have picked a highly professional estate agent, I feel for you. Never Ever go with these time wasters. They just pass the book and are quite happy to leave me with no heating or hot water considering I’m still expected to pay rent. Don’t waste your time with these, go elsewhere - save yourself the stress. I wish I had done the same!

George · 25 May 2021 · Anderson Residential Sutton Coldfield

Agent replied · 25 May 2023

Good morning, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Absolutely superb! Highly recommend. The fantastic team at Anderson's let out many of our properties of varying sizes and price ranges. Laura Trawford in particular oversees and carefully manages our needs even when we must drive her up the wall with queries at times. She and the rest of the lovely team at the Sutton Coldfield branch are patient and above all really know their stuff! Thanks for all the hard work you're ace!

Lisa · 25 May 2021 · Anderson Residential Sutton Coldfield

Agent replied · 25 May 2023

Thank you so much Lisa for the 5* review and recommendation. I will of course ensure you high praise is passed on to all the branch. Best wishes, Lucy.

5/5

Google

I would like to compliment Kelly at Anderson Residential on the excellent service she provided me during my move. She is energetic, attentive, resourceful, and was willing to go the extra mile to help with my queries, ensuring that the whole process was as smooth as possible. Kelly is a credit to Anderson Residential, which I would highly recommend.

Grace · 25 May 2021 · Anderson Residential Sutton Coldfield

Agent replied · 25 May 2023

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

My mum has recently rented a property through Anderson’s and I have to say what an exceptional service from Kelly. She is friendly, approachable, nothing is too much trouble for her and she went above and beyond for us. Cannot recommend her highly enough - she is an absolute credit to Anderson’s.

Sandra · 25 May 2021 · Anderson Residential Sutton Coldfield

Agent replied · 25 May 2023

Hi Sandra, Please ask your brother, of whom's experience you are discribing, to contact us via review@countrywide.co.uk so that we can gain his interpretation of events and advise him accordingly. Kind regards, Scott

5/5

Google

Dealt with Kelly recently as she found a new tenant for one of my properties. She is a true professional and so helpful and pleasant. I can also say the same about Sarah who again is so pleasant when she calls . They really make my life a whole lot easier. Well done the whole team. I certainly would recommend their services.

KATHY · 25 May 2021 · Anderson Residential Sutton Coldfield

Agent replied · 25 May 2023

Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations

1/5

Google

Rating only, no written review.

Karen · 16 April 2021 · Anderson Properties

1/5

Google

Rating only, no written review.

Luke · 16 April 2021 · Anderson Properties

5/5

Google

Cannot fault the service provided by Laura Trawford and her team. Very understanding and caring. From viewing to getting keys only took 6 days. Thank you for making this happen so quickly.

Carol · 30 December 2020 · Anderson Residential Sutton Coldfield

Agent replied · 29 December 2024

Thank you Carol for taking the time to leave us your 5* review. Best wishes, Scott @ Customer Relations.

5/5

Google

Cannot fault the service provided by Laura Trawford and her team. Very understanding and caring. From viewing to getting keys only took 6 days. Thank you for making this happen so quickly.

Carol · 27 December 2020 · Anderson Residential Sutton Coldfield (14 High Street)

Agent replied · 26 December 2024

Thank you Carol for taking the time to leave us your 5* review. Best wishes, Scott @ Customer Relations.

1/5

Google

I and landlord signed my deposit return form a few days after I moved out. 23rd of November was that date I moved out. I signed my side on the 5th of December. After 5 days I called Anderson Lettings they only checked my form then and said the form is not completed even that agency job to do where it says "We agree for the tenant to receive...." I sent email again saying that's not what I need to fill out. Other agent responded later on asking my bank details. After 3 days I called again and asked what is the update for my deposit return. They said will call me back tomorrow never did. The next day I called them again then they could not load the system to check. Said will call me later that day. Never DID. Now it's the 16th of December. By the law, it's up to 10 days to return the deposit once landlord and tenant agreed and signed the return form. Very disappointing this is because it takes 1 minute to charge the money but the return can not be done in 10 days and it is still in the process.

Sandis · 9 November 2020 · Anderson Residential Sutton Coldfield (14 High Street)

Agent replied · 8 November 2024

Hi Sandis, Please can you contact us via review@countrywide.co.uk. so we can understand your comment further as your review appears to have been left prior to the date you have advised as being your last date. With this in mind, I can advise that it would be very unusual to allow a deposit to be released prior to the tenant leaving the property. Kind regards, Scott

5/5

Google

I have found Anderson's excellent. Kirsty I especially is responsive and works hard for the Landlord.PositiveResponsiveness, Professionalism

Andrew · 27 August 2020 · Anderson Residential Sutton Coldfield

Agent replied · 25 May 2023

Thank you Andrew for taking the time to leave us your 5* review. Best wishes, Scott @ Customer Relations.

1/5

Google

I wish I read the reviews about this residential agency before renting with them. I paid my rent regularly and on time, but when I vacated the property, they charged me exorbitant amount just to clean the oven, wash curtains (I used my own curtains when I moved into the property, and kept theirs in a safe place). I also took photos of the property before vacating it. After so much delay, they contacted me to say they were not refunding my deposit. Horrible experience! Horrible extortion!NegativeProfessionalism, Value

Maxcy · 27 August 2020 · Anderson Residential Sutton Coldfield

Agent replied · 25 May 2023

Thank you for taking the time to leave us your comments and I am sorry if this has been your experience. Please do contact us at review@countrywide.co.uk should you wish to discuss further. Kind regards, Scott @ Customer Relations.

1/5

Google

Awful letting agency, threatening during tenancy with cleaners and fees later added to the contract not worth the hassle would have rather a worse house just not to deal with June the manager.

Eleanor · 27 August 2020 · Anderson Properties

5/5

Google

Friendly and knowledable staff. Highly recommend going here!

Emma · 25 August 2020 · Anderson Residential Sutton Coldfield (14 High Street)

Agent replied · 24 August 2024

Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott

5/5

Google

Thank you Laura and team for making this such an easy transition. Finding a place to moving in just a few weeks . X

Karen · 25 August 2020 · Anderson Residential Sutton Coldfield (14 High Street)

Agent replied · 24 August 2024

Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.

5/5

Google

Highly recommend Andersons, kelly has been excellent helping us move out!

Jade · 25 August 2020 · Anderson Residential Sutton Coldfield (14 High Street)

Agent replied · 24 August 2024

Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott

5/5

Google

I have found Anderson's excellent. Kirsty I especially is responsive and works hard for the Landlord.PositiveResponsiveness, Professionalism

Andrew · 25 August 2020 · Anderson Residential Sutton Coldfield (14 High Street)

Agent replied · 24 August 2024

Thank you Andrew for taking the time to leave us your 5* review. Best wishes, Scott @ Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Anderson Residential

Which Anderson Residential office has the most reviews?

Sutton Coldfield has the most, with 316 reviews rated 4.5 out of 5, followed by Sutton Coldfield (14 High Street) with 217.

Where are the Anderson Residential offices?

The three Anderson Residential offices, by town:

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