Trusted Agent profile
★★★★★
442 reviews across 3 offices and 2 platforms
Aldreds has three offices, in Gorleston-on-Sea and Stalham (two offices). Together they have 442 reviews on two platforms, rated 4.9 out of 5 overall.
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Aldreds's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Aldreds, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 390 reviews on Google only. Show every review
5/5
GooglePeppa and all the staff at Aldreds Stalham were excellent, always helpful and quick to respond. Credit to Stalham and Norfolk would definitely like deal with Aldreds again.PositiveResponsiveness, Quality, Professionalism
Dear Mr Williams, Thank you for your kind review of our Stalham office team, it is much appreciated. Best regards, Paul Lambert Director
5/5
GoogleI have used many agents over the years and Aldreds have been the best by far. Very professional and efficient. They sold my house quickly and made it a very painless experience from start to finish. Would definitely recommend them. Thanks again.
Thanks for your review Rob, we're really pleased that you were happy with our service and we're delighted to successfully complete your sale
5/5
GoogleAldreds at Stalham provided us with an excellent service and we were very pleased with their professional approach. In particular branch manager Paul really did go above and beyond to get our house purchase across the line and always kept us informed of developments. We'd have no hesitation recommending Aldreds. They did a great job.
Thank you very much for your kind review Giles, we're all delighted to get your purchase completed and we hope you both enjoy your new home! Kind regards, Paul
5/5
GoogleI have used many agents over the years and Aldreds have been the best by far. Very professional and efficient. They sold my house quickly and made it a very painless experience from start to finish. Would definitely recommend them. Thanks again.
Thanks for your review Rob, we're really pleased that you were happy with our service and we're delighted to successfully complete your sale
5/5
GoogleAldreds at Stalham provided us with an excellent service and we were very pleased with their professional approach. In particular branch manager Paul really did go above and beyond to get our house purchase across the line and always kept us informed of developments. We'd have no hesitation recommending Aldreds. They did a great job.
Thank you very much for your kind review Giles, we're all delighted to get your purchase completed and we hope you both enjoy your new home! Kind regards, Paul
1/5
GoogleI hesitated to review this company, because I just have nothing good to say. I am quick to praise great service and have been through the conveyancing process several times, so know what to expect. From the outset, this estate agency had a strange attitude. The person who showed us round told us that she wanted the property herself, but decided to "let us have it" and she was not joking. They left us, unsupervised at an elderly person's home, on 2 separate occasions and they treated us throughout, as though we were a nuisance, rather than a customer. It was almost like a "blame defence" whenever we spoke to them, no matter how polite or kind we were. The agent failed to follow up on sale progress, until prompted, even after a 7 week delay in proceedings. They did nothing to encourage smooth relations between us and their vexatious client and they did not keep their own client informed about the conveyancing process, because she did not understand how the transfer of funds worked, even up to completion of the transaction. Aldreds made everything more complicated than it needed to be. They were condescending and downright rude at times. Our feedback to them regarding their professionalism went unheeded and therefore I could never recommend them to any of my friends or family and I do not recommend them to sellers at all.
Dear Mrs Pendered, We are very sorry to receive this disappointing review after what was clearly a very drawn out, stressful and frustrating process for all concerned. As always, we review challenging circumstances and look to see how we can learn from them and try to avoid repeat experiences for us, our clients and their buyers. Regretfully, as agents we can only have limited control of the situation at times, with many other parties in the moving process. This is particularly the case when there are large and changing sales chains involved, as was there was in this instance. Fortunately, we all finally managed to reach a successful conclusion in the end and our client was very pleased and grateful for the service that we provided her with. We wish you all the very best in your new home. Regards, Paul Lambert MNAEA - Director.
5/5
GoogleRating only, no written review.
5/5
GoogleVery good staff
5/5
GoogleVery helpful nothing was too much trouble. Stalham office great team thanks.
Dear Mr Cracknell, Thank you very much for your kind review of our great team at the Stalham office. We hope you are enjoying your new home. Kind regards, Paul Lambert
5/5
GoogleAn excellent and personal service from Paul Lambert and the team at Aldreds. I would definitely recommend them to anyone considering estate agency services in the area.
4/5
GoogleRating only, no written review.
5/5
GoogleVery good staff
5/5
GoogleVery helpful and efficient
5/5
GoogleGood friendly professional service!
5/5
GoogleGreat estate agents. Friendly and brilliant service. I will not use any other estate agent and have used them 5 times.
5/5
GoogleAll staff were superb.. couldnt rate them any higher. Sold our house with aldreds and end up buying through them also... kept us in the loop through the whole process .. any question etc I had they were so quick to answer .. would 100% use them again. Regards Maurice
5/5
GoogleGreat Estate Agents ,brilliant service. Big thanks to Melissa for excellent service and always keeping us up to date. I would definitely recommend Aldreds.
5/5
GoogleI would like to thank Naterlie and Melissa for the excellent service given in the recent sale of my mothers property. They kept me up to date and informed on all aspects of what turned out was a difficult and long running sale, both a credit to Aldreds. Once again a big thank you and I'll miss the weekly chats!
5/5
GoogleAldreds managed the sale of my mothers property and were absolutely fantastic. The whole process from advertising the property to completion only took 2 months thanks to Beatrix, who was brilliant through the whole process. I would definitely use Aldreds again in the future if I have to sell another property.
5/5
GoogleBeatrix and colleagues helped me to buy my new home; less than 6 weeks from the offer being accepted to completion. Super quick! Beatrix was wonderful-answered all of my silly questions, even reassured me that no monsters would get me in the loft! We're settling into our new home thanks to Aldreds :-)
5/5
GoogleRating only, no written review.
5/5
GoogleVery good staff
5/5
GoogleVery helpful nothing was too much trouble. Stalham office great team thanks.
Dear Mr Cracknell, Thank you very much for your kind review of our great team at the Stalham office. We hope you are enjoying your new home. Kind regards, Paul Lambert
5/5
GoogleAn excellent and personal service from Paul Lambert and the team at Aldreds. I would definitely recommend them to anyone considering estate agency services in the area.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Gorleston-on-Sea has the most, with 172 reviews rated 4.9 out of 5, followed by Stalham with 166.
The three Aldreds offices, by town:
Yes. In The Trusted Agent 2026 awards, Stalham won Trusted Agent.
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