5/5
View AgentsMatt Hodges have provided excellent service with help in me to fine my previous and my new apartment very helpful and friendly
Trusted Agent profile · Kent
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2-move Estate Agent reviews from tenants
★★★★★
18 reviews from tenants across 2 offices
18 reviews of 2-move Estate Agent come from tenants, rated 4.4 out of 5 on average, across two offices in Strood and Gravesend.
Reviews from tenants
18 reviews from tenants, newest first, with the office each one is about.
View Agents5/5
View AgentsA NEW BOIlER
Had issues with the boiler in the apartment I rented , No hot water and heating told my landlord about the issue but she ignored me . Was in the cold apartment with my new born . It was a bitter experience. Luckily for me Allison Salter stepped in and file a report on my behalf to the landlord and she requested my landlord to send in a plumber. Within 2 days got a new boiler. Now the hot water is back and I can now heat up my flat. All thanks to Allison for coming to my aid.
5/5
View AgentsExcellent customer service
Alison has been very helpful in resolving any problems quickly and efficiently. We appreciate your help and know that we can rely on you to assist in a professional and friendly manner.
5/5
View AgentsMATT HODGES- EXCELLENT, EFFICIENT, PERSONABLE AND SUPPORTIVE!!
When i found a property on 2-move website that i was interested in renting, Matt arranged an immediate viewing. He was on time, approachable and friendly. Once at the property, he conducted a helpful and professional viewing. The communication was excellent, he was always reachable, always returned calls and responded to emails. He supported me through the process and ensured that it got completed in a timely manner.. Everything he promised, he delivered. The service he provided was outstanding and he helped eliminate the stress of moving. Thank you so much for the service and the support..
5/5
View AgentsMatt Hodges - Estate Agent
Matt was great from the day we viewed our new property to the day we moved in. He has great time keeping and was always prompt at getting straight back to us throughout the whole process when filling in any online documents and was always happy to help, even outside of his work hours, to inform when certain stages had been complete. He is friendly, happy business man who is very good at his job. Thanks for the great service Matt!!
5/5
View AgentsFab
Milli was so helpful, making sure everything was done on time which meant her working out of hours! We would definitely recommend 2 move
5/5
View AgentsVery helpful agents
Rating only, no written review.
5/5
View AgentsHelpful and Informative
Moved into a new build property in Wouldham as a tenant in June, dealt with Milli who was very pleasant and helpful. If she didn't know the answers to some questions immediately, she would always ring me back or e-mail me with the answers soon after. Overall very happy with the service provided, would not hesitate to recommend to people. Thank you Milli!
1/5
View AgentsAwfull company
Really poor managment, check in inventory done in the office with pictures in black and white, how do you expect to check this if you are not in the flat? Really greeddies with the deposits, lack of professionally. They spread resposabilities between the team to finish with your patience. If you can, avoid them.
5/5
View AgentsPerfect servies
When it came into moving into our first property i couldn't think of a better estate agents then 2-move. Our estate agent Alex was perfect, having the right knowledge and friendly attitude to make myself and my partner feel very welcome. Alex was extremely professional having answers to call of our questions and having the right figure to hand and being more then helpful offering to drop our inventory off after his work hours on his way home. The property managers that worked in association with 2-move were exceptional. Chloe Bromley who was our pre tenancy property manager was always available to help out and chase up references etc to make the move go quicker. I take my hat off to these guys because without them we would not have been able t move into our property as quickly as we did! A superb service! Would highly recommend.
4/5
View AgentsVery good service
Service was very good, extremely helpful even when we had to move things on quicker than expected.
5/5
View AgentsRating only, no written review.
5/5
View AgentsHappy homing!
Estate agent was pleasent. Moving was easy. Money went through easily in order to continue the moving process and place was clean and tidy when I arrived. Was also easy to get in contact when I had issues with me boiler!
1/5
View AgentsDo not use 2-Move!
The whole process from the second we contacted them was absolutely atrocious. We arranged a viewing of a flat and when we arrived, they showed us round the wrong one. The one we were shown around was a completely different price and even had a different number of bedrooms. This was a huge inconvenience and had wasted both time and money for me and my partner. We had stated a date that we would be able to move and we were forced to move this date forwards. Upon moving in, the work that was supposed to be carried out by our landlord was not completed (as promised) and we were told that we could not move in for another 3-5 days (after being forced to bring our date forward, we had arranged a removal van & various people took time off work to help us move.) We explained that we would be left homeless with nowhere to store our furniture for these days as we had already agreed that date with them. Eventually, we were told that we could move in on the date they had forced us to agree on. However, in the mean time, we were due to pay the deposit and first months rent into their account. I had asked (both emails and phone calls) numerous times for them to confirm the amount and to send over a copy of our tenancy agreement. To which, no one responded. By this time, we had missed the last opportunity to pay the monies in. How am I supposed to pay the money in their account without knowing how much we were supposed to pay? Once they had finally resolved this issue, we moved in. There was no washing machine in the property like we were told & the work that had been promised had also not been done. The carpet is filthy and has a large stain on it, the skirting boards are not fixed to the wall/floor, we have a wobbly tile in our bathroom, the walls need painting, the property was filthy, we have not been able to get internet connection or TV & we are not being given a key to our letterbox. We have lived there for 3 months now and no one will do anything about any of the issues. It takes numerous calls and emails to get a response and even then, no one is willing to help or contact you back. I have been promised a phone call from a manager....I have been waiting for 2 months for this phone call. I spoke to someone a week ago regarding some work and I said that this week would be good to arrange a contractor to visit the property. I waited for a response and received no response. This morning I get a voicemail from 'my Property Managers' to inform me the contractor has arrived and no one is in. No one had contacted me to inform me that a contractor would even visit this week, let alone give me a date. They are now threatening to charge me for the contractors visit even though we were completely unaware that someone would even be visiting the property. I have never known such a breakdown in communication and it is becoming increasingly frustrating. I would urge anyone to avoid using 2-Move if you like your property manager to respond to you.
Agent replied · 18 December 2015
Thank you for taking the time to write a review. We are sorry that that you have felt the need to do so in such negative terms and would like to assure you that we view any complaints seriously and will do all we can to regain your faith in us. We will attempt to respond to the points you raise in turn, not to mitigate your experience but , perhaps, to at least clarify our version of events. With regards to your experience at the start with the initial viewing, this was human error, but having spoken with the team at length, they were under the clear impression that any and all issues regarding the initial viewing appointment and move-in had been addressed and resolved. If anything, we were under the impression that we had a positive working relationship with you. Your comments suggest that this not the case and for this we can only again apologise. When it comes to the ongoing communication issues you have experienced with our management department, I can only state that I wished that I had been made aware of them sooner. We manage approaching 500 properties and as a result took the decision to outsource our management proposition to a related company, My Property Managers. They provide a market leading, bespoke service with resources and technology specifically geared towards this and as a result we are able to provide a level of service and communication to out Landlords and Tenants that (normally) far exceeds expectations. Clearly your experience has fallen far short of this and as a result, working in conjunction with our partners at MPM, a special and extraordinary review has been implemented to review the specifics of your case to ensure that the service level provided to all is consistent and does not fall below expectations. As managing Partner of 2-move, I would be happy to discuss your comments with you personally. The rest of your comments I have emailed you directly to discuss but, as above, we constantly strive to ensure that all of our tenants and other clients get the best service possible. We deal with hundreds of people each month and, whilst one complaint is too many, the positivity regarding 2-move's service, displayed by the vast majority of our customers on raterAgent and elsewhere, shows how deeply we care about getting this right. Apologies again for any upset caused here and I hope to be of personal service to you in the coming months and years ahead.
5/5
View AgentsProffesional Service
We would very much like to thank Alexandros for his proffesional approach on finding a Tennant for us. He kept us well informed and was always prompt on returning calls. His smart appearance and politeness makes him stand out. We have used other Agents in the past for purchasing properties and lettings and we have never had such service in the past. Many thanks
5/5
View AgentsVery good agent
Alex our letting agent inside 2-Move was amazing, speaking with us in a very calm and simple way explaining every detail of the process! In my opinion this is an agent and an agency that I will definitely recommend to everyone who wants to let!!!! Best wishes to Alex and 2-move.
3/5
View AgentsSpeedy enough but need to stop making promises
Alex and other staff at 2Move have been more than helpful in our moving process, from viewing to moving in within 3 weeks. However, the biggest pit fall is that they consistently say that they will do something and then they don't. The amount of times I head "I'll call you back" or "I'll bet him to call you back" and I didn't hear anything until the 5th or 6th time that I'd called and that to me is not acceptable. Also on picking up our keys Alex had arranged to meet me at the Strood office at 5:30. I turn up at 5:30 to find that he is "out on appointments" and I have to go through sales agents who can't answer my questions about the property - although this is not their fault. Also found faults in the property that were never mentioned to us when we were being shown the property or discussing it with the agent. If we had been aware we may not have continued with our approach of the property. Not a great experience but hoping for some improvement as the tenancy continues.
5/5
View AgentsHelpful and professional service from Lisa Allen- Hendry
Lisa showed me round a property that was in a perfect location for my rental requirements. My initial appt was booked immediately and Lisa was available and approachable enough to answer all my questions about the property. As this process was rather stressful for me due to timescales, Lisa kept me fully updated on my application and remained patient and calm with my concerns and queries answered in a full and friendly manor. She is an excellent representative for 2 move and I would highly recommend Lisa and 2 move to others.
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Questions from tenants about 2-move Estate Agent
What do tenants say about 2-move Estate Agent?
18 reviews from tenants across two offices, rated 4.4 out of 5 on average. For example, EL wrote: "Had issues with the boiler in the apartment I rented , No hot water and heating told my landlord about the issue but she ignored me . Was in the cold apartment ..."
