Every review we hold for the Gravesend office, from every platform, shown as written. First names only.
★★★★★ 1/5
View AgentsDo not use 2-Move!
The whole process from the second we contacted them was absolutely atrocious. We arranged a viewing of a flat and when we arrived, they showed us round the wrong one. The one we were shown around was a completely different price and even had a different number of bedrooms. This was a huge inconvenience and had wasted both time and money for me and my partner.
We had stated a date that we would be able to move and we were forced to move this date forwards. Upon moving in, the work that was supposed to be carried out by our landlord was not completed (as promised) and we were told that we could not move in for another 3-5 days (after being forced to bring our date forward, we had arranged a removal van & various people took time off work to help us move.) We explained that we would be left homeless with nowhere to store our furniture for these days as we had already agreed that date with them. Eventually, we were told that we could move in on the date they had forced us to agree on. However, in the mean time, we were due to pay the deposit and first months rent into their account. I had asked (both emails and phone calls) numerous times for them to confirm the amount and to send over a copy of our tenancy agreement. To which, no one responded. By this time, we had missed the last opportunity to pay the monies in. How am I supposed to pay the money in their account without knowing how much we were supposed to pay?
Once they had finally resolved this issue, we moved in. There was no washing machine in the property like we were told & the work that had been promised had also not been done. The carpet is filthy and has a large stain on it, the skirting boards are not fixed to the wall/floor, we have a wobbly tile in our bathroom, the walls need painting, the property was filthy, we have not been able to get internet connection or TV & we are not being given a key to our letterbox. We have lived there for 3 months now and no one will do anything about any of the issues.
It takes numerous calls and emails to get a response and even then, no one is willing to help or contact you back. I have been promised a phone call from a manager....I have been waiting for 2 months for this phone call.
I spoke to someone a week ago regarding some work and I said that this week would be good to arrange a contractor to visit the property. I waited for a response and received no response. This morning I get a voicemail from 'my Property Managers' to inform me the contractor has arrived and no one is in. No one had contacted me to inform me that a contractor would even visit this week, let alone give me a date. They are now threatening to charge me for the contractors visit even though we were completely unaware that someone would even be visiting the property.
I have never known such a breakdown in communication and it is becoming increasingly frustrating.
I would urge anyone to avoid using 2-Move if you like your property manager to respond to you.
CS · 14 December 2015
Agent replied · 18 December 2015
Thank you for taking the time to write a review. We are sorry that that you have felt the need to do so in such negative terms and would like to assure you that we view any complaints seriously and will do all we can to regain your faith in us. We will attempt to respond to the points you raise in turn, not to mitigate your experience but , perhaps, to at least clarify our version of events.
With regards to your experience at the start with the initial viewing, this was human error, but having spoken with the team at length, they were under the clear impression that any and all issues regarding the initial viewing appointment and move-in had been addressed and resolved. If anything, we were under the impression that we had a positive working relationship with you. Your comments suggest that this not the case and for this we can only again apologise.
When it comes to the ongoing communication issues you have experienced with our management department, I can only state that I wished that I had been made aware of them sooner. We manage approaching 500 properties and as a result took the decision to outsource our management proposition to a related company, My Property Managers. They provide a market leading, bespoke service with resources and technology specifically geared towards this and as a result we are able to provide a level of service and communication to out Landlords and Tenants that (normally) far exceeds expectations. Clearly your experience has fallen far short of this and as a result, working in conjunction with our partners at MPM, a special and extraordinary review has been implemented to review the specifics of your case to ensure that the service level provided to all is consistent and does not fall below expectations. As managing Partner of 2-move, I would be happy to discuss your comments with you personally.
The rest of your comments I have emailed you directly to discuss but, as above, we constantly strive to ensure that all of our tenants and other clients get the best service possible. We deal with hundreds of people each month and, whilst one complaint is too many, the positivity regarding 2-move's service, displayed by the vast majority of our customers on raterAgent and elsewhere, shows how deeply we care about getting this right. Apologies again for any upset caused here and I hope to be of personal service to you in the coming months and years ahead.
★★★★★ 5/5
View AgentsMATT HODGES- EXCELLENT, EFFICIENT, PERSONABLE AND SUPPORTIVE!!
When i found a property on 2-move website that i was interested in renting, Matt arranged an immediate viewing. He was on time, approachable and friendly. Once at the property, he conducted a helpful and professional viewing. The communication was excellent, he was always reachable, always returned calls and responded to emails. He supported me through the process and ensured that it got completed in a timely manner.. Everything he promised, he delivered. The service he provided was outstanding and he helped eliminate the stress of moving. Thank you so much for the service and the support..
Antonia · 17 February 2018
★★★★★ 5/5
View AgentsMatt Hodges - Estate Agent
Matt was great from the day we viewed our new property to the day we moved in.
He has great time keeping and was always prompt at getting straight back to us throughout the whole process when filling in any online documents and was always happy to help, even outside of his work hours, to inform when certain stages had been complete.
He is friendly, happy business man who is very good at his job.
Thanks for the great service Matt!!
Sarah-Faith · 2 October 2017
★★★★★ 5/5
View AgentsVery Happy with our dealings
During a very stressful period Lisa was there to keep everything on track and keep us up to date with absolutely everything as it was taking place. Lisa has been very responsive with any queries or inquiries that we have presented her with and has been perfectly professional all the way through.
I would highly recommend dealing with Lisa if you are looking to buy or sell any property as i will do in the future.
Thank you Lisa
Nick
Nick · 24 March 2016
★★★★★ 5/5
View AgentsOver the moon first time buyer
2-move Estate Agents have been very friendly and helpful in finding me the right property for my first time home. Chris has made the process run very smoothly and professionally.He dealt all of my queries promptly and guided me throughout the whole process.
I am glad he recommended me to use CTW as our solicitor and Jon as our mortgage advisor.I will definitely recommend you to my family/ friends.Very happy first time buyer
Jaspal · 10 August 2018
★★★★★ 5/5
View Agents2-Move the agents 2-Use
I had my property on the market for sale with 3 agents, 2-move were the only agents to keep in touch with feedback on viewings and once an offer was accepted 2-move kept me fully informed with the progress of the sale from start to completion. I would highly recommend the Gravesend team especially Leon & Lisa who were especially very helpful.
Daniel · 20 December 2015
★★★★★ 5/5
View AgentsMatt Rogers
Matt has been a massive help with me and my partner with moving in to our new rented property. He has answered any questions that i had to ask very quickly and to a very hi standard. I am very pleased and would recommend him to friends and family in the future.
Warren · 15 November 2017
★★★★★ 5/5
View AgentsExcellent Customer Service
Matt Hodges had tough job looking for a tenant while the refurbishment was underway - but did with excellent timing the tenant moving in the day we completed works.
All phone calls and e mails replied to. We have used 2-move before and would highly recommend
ALAN · 1 July 2018
★★★★★ 5/5
View AgentsMatt Hodges- Impeccable service!
Matt Hodges took on my property and found tenants during the of peak season of lettings! (December!).
Excellent communication from start to finish, easy online system where all information is transparent.
Overall great Lettings company and agent!
Thanks Matt for your hardwork.
KK · 29 December 2017
★★★★★ 5/5
View AgentsHappy homing!
Estate agent was pleasent.
Moving was easy.
Money went through easily in order to continue the moving process and place was clean and tidy when I arrived.
Was also easy to get in contact when I had issues with me boiler!
Rowen · 19 December 2015
★★★★★ 5/5
View AgentsExcellent Service
Matt at 2 Move has given us an excellent service and the last 3 tenants we needed have all been really well selected and have turned out to be good tenants, which is hard to find these days!
....Thanks Matt
Denise · 17 August 2016
★★★★★ 5/5
View AgentsMatt Hodges have provided excellent service with help in me to fine my previous and my new apartment very helpful and friendly
Anonymous · 4 July 2018
★★★★★ 5/5
View AgentsA wonderful experience
Clinton was absolutely professional with every step of the way and delivered a 5 star service. Thank you very much
A customer · 22 June 2015
★★★★★ 5/5
View AgentsGreat agent, fantastic customer service always willing to go the extra mile.
2move were a fantastic agent when we decided to rent out our property. Lisa who was our main agent was absolutely great, she was always solution focused and willing to go the extra mile to meet our needs. Always received great customer service with a smile. All their staff were extremely helpful and friendly. I would highly recommend them to anyone.
Hipjul · 2 December 2015
★★★★★ 5/5
View AgentsFantanstic Service
I have to say, that my expectations were low but I'm glad to report that 2 Move performed admirably.
From the start, the communication was constant and I was kept fully appraised throughout the whole sales process. Professional, committed and delightful to deal with, I couldn't have asked for more and I would absolutely recommend the team at 2 move
Dom · 23 October 2015
★★★★★ 1/5
View AgentsAwfull company
Really poor managment, check in inventory done in the office with pictures in black and white, how do you expect to check this if you are not in the flat?
Really greeddies with the deposits, lack of professionally. They spread resposabilities between the team to finish with your patience.
If you can, avoid them.
Miguel · 29 June 2017
★★★★★ 5/5
View AgentsLetting an investment property
The agency showed flexibility and were able to find a tenant within days of my buying the property.
The online account is very transparent and easy to use, and to keep track of all information I needed.
My agent was easy to talk to and took personal care when letting my studio flat.
Miklos · 4 December 2017
★★★★★ 5/5
View AgentsSmart service
I am really happy and thankful for their help. I agreed that they took little more time to find a tenants but they did ever single things with perfection. I definitely recommend their service to my friends and family.
Just tell in one sentence;
Smart and steady move is 2move
Nisha · 3 October 2018
★★★★★ 5/5
View AgentsGreat long term tenants
Lisa handled our requirements for letting out a property quickly. Our agreements and queries were handled professionally. We have found great long term tenants in our properties from this estate agent, and would defiantly go with them again for our new investments.
SD · 14 January 2016
★★★★★ 5/5
View AgentsRenting My Property
Excellent and quick service. Always kept up to date. Would definitely recommend this agency.
Hayley · 24 April 2018
★★★★★ 5/5
View AgentsVery helpful agents
Rating only, no written review.
Anthony · 23 July 2017
★★★★★ 4/5
View AgentsRating only, no written review.
Hana · 26 February 2016
★★★★★ 5/5
View AgentsRating only, no written review.
Anthony · 25 December 2015
★★★★★ 5/5
View AgentsGreat estate agent, fantastic customer service always willing to go the extra mile.
Rating only, no written review.
Hifzul · 26 November 2015
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
