Trusted Agent profile · Adur
★★★★★
557 reviews across 3 platforms
8-10 North Road, Lancing, BN15 9AE, Adur, BN15 9AE
Part of Fox & Sons, see every office.
Fox & Sons's office in Adur, at 8-10 North Road, is rated 3.5 out of 5 across 557 reviews on three platforms, including 114 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Fox & Sons Lancing hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Adur.
Every review we hold for the Adur office, from every platform, shown as written. First names only.
1/5
TrustpilotLacking in customer service for neurodiversity
I've recently started looking for a property to buy. Being neurodivergent, I have requested all correspondence be via email from all letting agents, so i can orgabise and manage a very overwhelming process. Unfortunately, Fox and Sons (brighton) seemed to have an issue with this and even so I repeatedly requested email correspondence, I was told that 'phone calls would be easier for both of us'.
5/5
GoogleGreat service from the team at Fox & Sons, I was helped by Declan in looking into my mortgage options and he came across very knowledgeable and supportive.
Many thanks for your fantastic 5* review Thomas. I will of course pass on your kind hearted words to our Lancing branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleDespite previous doubts on whether or not to go with a mortgage advisor, we are so happy we did. Jamie has been amazing throughout, his confident, positive reassurance, great sense of hummer and non pushy approach has made the whole process a pleasure and a lot less stressful. His advise and communication has been 100% from the start and we would highly recommend him to anyone looking to buy a property, massive thanks from us all.
5/5
TrustpilotThe Esperance viewing
Lauren showed me around The Esperance. She was very knowledgeable and answered all my questions to a high level and gave me a good understanding on the points I wanted to know. She also pointed out and took me to visit nearby similar properties for comparison and other options. Very helpful and thank you!
5/5
GoogleKane and George were fantastic in helping us as first time buyers. Unbiased and very professional all the way through to completion. Even became good friends with the seller thanks to their proactivity. A rare breed amongst other EAs, particularly one in this area who shall go unnamed (and should be avoided at all costs). Buyer or seller, you should go with Fox n Sons in the Lancing area, they will get the job done.
1/5
TrustpilotArranged viewing
Arranged viewing, it was raining, we got early but that’s our problem. Then a minute before the arranged time a young guy got out of the car parked right in front of us. He’s from Fox & Sons. He’s been waiting in his car whole time knowing we were waiting outside the property in the rain. He could’ve said like, sorry we can’t show till the arranged time then we’d walk back to our car and wait.
1/5
TrustpilotCrawley Branch - Zero Customer Service!
Used Fox & Sons Crawley multiple times to rent one of our properties. They sent us a bill for lettings shortly after a new Tennent arrived which was incorrect and we naturally requested an accurate invoice. Silence for several weeks until we got a letter from a debt collector!! Wowser! We then spent time chasing unanswered calls and emails. The answer from the lettings team at Fox & Son Crawley was "it's nothing to do with us". Clearly it was everything to do with the Crawley branch as they can not do simple addition. No response from branch manager either - as expected. Would not recommend and will avoid in future!!
5/5
GoogleJamie has been amazing throughout our whole buying process! Great communication, sets expectations super well and just genuinely a nice easy person to speak to. Thank you so much for your help with our mortgage application!
Grace, thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotDid the Solicitors work for them!
4 months to move into an empty, chain-free property seems pretty fascicle but it wouldve been a hell of a lot longer had it not been for Curtis and his colleagues at Fox and Sons, Hastings. I had 6 months to port my mortgage or it wouldve doubled and my property wouldve been unaffordable. It was two certificates holding back the sell. My solicitors were hopeless, the sellers solicitors were just as bad but thankfully Curtis said if this isnt sorted within 24 hours Max is pulling out. 12 minutes later the certificates would be there in the morning and 12 hours later we were good to go. I get they want their cut, but I hear so many stories about estate agents taking their eye off the ball, and the buyer left chasing, thankfully that wasnt the case with Fox and Sons. I had to pay my solicitors £2,500, shouldve given it to these guys! HIGHLY RECOMMEND!
1/5
TrustpilotBooked a valuation with Crewkerne…
Booked a valuation with Crewkerne office representative came out and said she needed to do more research 1 week later have still had no valuation or contact would avoid at all costs
1/5
TrustpilotTried to underhandedly go behind my…
Tried to underhandedly go behind my agents back to the client telling them we are bad buyers and he should sell through them even though our offer had been accepted and put a for sale board up over our sold sign .. really really bad business practice
2/5
TrustpilotQuite poor
As a letting agent they were rather greedy in keeping back much of the deposit As estate agents they weren't particularly on the ball and advertising properties as available after they had gone off the market
5/5
TrustpilotA great company
I would have no problem recommending this company. They are very efficient and friendly. Nothing is a problem to them. I was looked after by David Johnston and he was very knowledgeable courteous and friendly no question was too much for him he is a credit to your company. Thank you David x
5/5
TrustpilotBest experience I’ve ever had!!!
Was the best experience I’ve ever had with an estate agents, Chris there mortgage advisor was incredible he went above and beyond what we could have ever expected and even after we’d payed for his services he was still pulling late days just to help us get everything we needed ready wether it was mortgage related or not he even worked as hard as possible to get us out mortgage rate fixed before they sky rocketed we could not be more grateful even after we had closed and everything was sorted he still helped us with our life insurance as there was a mistake we made while filling it out, Joanne was also a massive help even though we didn’t buy our house through then in the end she would always get right in touch with us as soon as she found a house she thought we’d like and even pulled an extra day or 2 so we could view the houses due to our busy schedules when the time comes to sell we will definitely be going to her
1/5
TrustpilotPersistant phone calls
My complaint is directed at the Hastings branch after repeated requests to be taken off there phone list I still receive calls and after reading other reviews this is not an isolated case to this branch. Also I've had there number blocked for over a year. Rest assured if I ever put my property on the market I most definitely won't be using Fox and Sons.
Dear Timothy, we are very sorry you have had this experience with one of our branches. we take all feedback very seriously and this has been passed on to the area management team who will deal with the office and improve the levels of service.All the best for the future Fox and Sons
1/5
TrustpilotAre you sitting comfortably?… then I’ll…
Are you sitting comfortably?… then I’ll begin…‘Twas twenty weeks before Christmas, plenty of time to move house, not a creature was stirring, especially not a Fox and sons Estate Agent !!!If you have been sitting down over the festive season with a glass of mulled wine, contemplating moving house, then take our advice…DO NOT USE FOX & SONS!!The whole branch lacked any form of professionalism, or competency. Lucas never returned our calls, only answering the phone if we dialled on a number he didn’t have registered to us. On one occasion, I stood outside the shop and although I could clearly see him, the girl that answered said he was out.For some reason the shop is always locked and the Keys were not always immediately to hand. We regularly had to visit the branch and insist they chase issues for us. Chasing only happens on a Wednesday apparently…really??? They are quite content to place all the blame on their equally incompetent’ in house’ solicitors DCLaw. After 19 weeks of abysmal service, we took matters into our own hands and dealt with the home owner himself to get the sale over the line. Due to several failures to exchange we had to exchange and complete on the same day. There was no one in the branch that day to deal with any issues and DClaw were uncontactable. Other estate agents from the rest of the chain got involved to try and save the day but in the end all 5 lorries were told to unpack. Yet still no communication from Fox & Sons… disgraceful!
5/5
TrustpilotI am glad that Fox and Sons Property…
I am glad that Fox and Sons Property made my relocation process easy by providing exceptional service to me while securing accommodation through them. My special appreciation goes to OSKAR and DAVIDS for their immense support throughout the process. I look forward to having my first property through you guys. I wish I could give 10 🌟 🤩.
5/5
GoogleAs a first time buyers the whole thought of arranging a mortgage was quite overwhelming. We had a choice of working with another broker but Jamie won us over with his fantastic customer service. Any questions we've had have been answered, even if they have been outside of hours! really helping us find our feet during a new experience. He worked with us to understand what we needed, what deal was right for us and continues to do do. I would highly recommend this company but Jamie in particular, he is knowledgeable, personable and someone who clearly knows his craft and cares about his clients. a real asset to the company.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
Googlewe recently sold our property using fox and sons lancing. we found them to be friendly and informative. always happy to answer any questions that we had. would highly recommend them. Thank you, Tom and Jack and Sarah
Hello Sarah, Thank you so much for your wonderful 5* review! We're thrilled to hear that Tom, Jack, and Sarah were able to assist you effectively and make your property sale a positive experience. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleThe team at Fox and Sons at Lancing are amazing. Dealing with George was very efficient and pleasant. He kept me up to date with all the important things i needed to know and always went into dept with things when explaining. I never got off the phone with any unanswered questions. I highly recommend George and the team at Lancing to help you with the sale of your house. Very professional at all times and would be happy to help you with any enquires you have. 5 stars all round!
4/5
TrustpilotNegotiator was really good
Had a few problems with the move but Foxes negotiator Abbey Northway was brilliant.she went above and beyond to help me through the sale.
1/5
Trustpilotnon stop phone calls every day two…
non stop phone calls every day two months of daily calls from a bunch of cowboys who cannot sale properties rude abusive attitude toward public and needs shutting down. fox a sons lancing west sussex .
5/5
TrustpilotI have been working with Danny over the…
I have been working with Danny over the past few months to secure a shared ownership scheme. Getting a mortgage is one of the biggest purchases in life and is known to be a very stressful process. Danny has been very transparent and supportive throughout the whole process. Brilliant communication from him and all other members of the branch when needed. Thank you!!
1/5
TrustpilotPlease avoid this unprofessional office…
Please avoid this unprofessional office in Hastings. Thought it was weird that my requests was not followed through. Been waiting to speak to a manager for a week. Nothing, called back. It was obvious the fella did not pass on my message. Not responded to emails. When challenged, he was happy to tell me he didnt like me. Think it was the colour of my skin.Update Foxs and sons are questioning my review. Trustpilot want evidence. My complaint was done over the phone. The company did not address my complaint in writing. As i advised trustpilot. Whoever is challenging this has not contacted the branch manager who i spoke to at length and arranged for someone to value my property last week. Perhaps they should do their own checks before they challenge my experience. After this insult. I wont be putting any business their way. Pure cowboys. Minus any stars
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Tell us what you need and we'll put you in touch. Fox & Sons Lancing hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Adur.
