Fox & Sons Lancing reviews in Adur

★★★★★ 5/5

Google

If I could give these guys more than 5 stars I would! I absolutely recommend the guys at the lancing branch! Tom has been extremely helpful with myself and my partner who are buying our first home through fox and sons! No questions has ever felt silly to ask him and he has been exceptional when my solicitors have been really poor! Jack has been just as great and showed us round a few properties and ended up taking us to the house we needed up buying(wasn't even planning to view this one!) Thankyou all so so much for being so helpful and welcoming!

APugsley · 8 October 2026

★★★★★ 5/5

Google

Jack Sutton came to give me an estimate of my bungalow. Jack came well prepared, he had printed up some similar properties that had recently sold. Jack was very knowledgeable about the area and recent sales. He was dressed in a very professional manner, he was polite and talked me through the process and answered all my questions. I would not hesitate to use Fox & Sons.

Jaedal · 4 October 2026

★★★★★ 5/5

Google

Thomas and his team were exceptional. My house had been on the market with 2 lost sales and they took it on. An offer within weeks and helped with securing new home. Great communication, great persistence and wonderful when price renegotiations occurred. 5 stars to Team 5 stars to Thomas. Kind, informative and tenacious when needed. Highly recommend.

Est · 20 September 2026

★★★★★ 5/5

Google

Tara is not only extremely professional but also really approachable. She took time to understand exactly what type of product I wanted and talked through all of my options. I can highly recommend Tara as she provides an excellent financial service as well as fantastic customer care.

Emma · 8 October 2026

★★★★★ 1/5

Trustpilot

Lies, cover ups & misuse of my data!

My experience with Fox & Sons Peacehaven has been appalling, and I would not trust them with the purchase or sale of a property again. We were purchasing a property marketed as a three-bedroom home, with the third bedroom being a converted garage. I specifically asked whether the conversion had been done properly because we had experienced a similar issue with a previous property years earlier and I wanted to avoid exactly the same situation happening again. I was given a clear, unqualified reassurance that the conversion had been done properly and was “above board”. I was not told that this was simply information supplied by the vendor. I was not told that it had not been verified. I was not told that there was any uncertainty, nor that I should confirm the position before proceeding. It was presented to me confidently as an established fact. Had I been told the true limits of the agent’s knowledge, I would have treated the matter very differently. In reality, I would not have offered on the property without first establishing the position and most likely would not have offered at all. Instead, I relied on what was presented to me as a factual assurance and subsequently lost approximately £1,200 in mortgage and conveyancing-related costs. The situation then became even more extraordinary. After we had already progressed with the purchase, we discovered that the supposed third bedroom had been converted back into a garage. We required a three-bedroom property and simply could not proceed with a two-bedroom home. I also retained screenshots showing that the property continued to be advertised as a three-bedroom property after the issue with the conversion had become known and after we had withdrawn. In my view, that speaks volumes about the approach being taken to the accuracy of information presented to prospective purchasers. The complaints process was no better. I made a formal complaint to the branch and received no acknowledgement at all. I had to chase to find out whether my complaint had even been received. I also received no acknowledgement of our withdrawal and had to chase that as well simply to establish whether it had been recorded. When the branch manager eventually responded, I found the reply dismissive, defensive and deeply unprofessional rather than a genuine attempt to engage with what had happened. The wider complaints process also required chasing, as did much of the communication throughout the purchase. At times, I honestly felt like I was dealing with disengaged teenagers rather than a professional estate agency. Perhaps the most disturbing part of the whole experience came afterwards. Shortly after my complaint was escalated, the agent I had complained about viewed my personal social media stories. She does not follow me. She is not a friend or social-media connection. We have never had any personal relationship whatsoever. My only connection with her is through Fox & Sons. I have retained a screenshot clearly showing that she viewed my stories. This was therefore not an existing social-media connection simply seeing something I had posted. Somehow, the agent I had made a formal complaint about came to be viewing my personal account despite having no relationship with me outside of her professional dealings with me. Given that she knew my full name through Fox & Sons, I found this profoundly inappropriate and extremely unsettling. I find it deeply concerning that an employee I had made a formal complaint about was subsequently viewing my personal social media content. It has left me seriously uncomfortable about the boundary between information she knew about me through her professional role and her actions outside that professional relationship. Even after all of this, Fox & Sons continued sending me marketing communications, including attempts to persuade me to sell my own property through them. The lack of awareness is staggering. My complaint throughout has been incredibly simple: if an estate agent is relying on information supplied by a vendor, they should say so. There is an enormous difference between saying, “the vendor has advised us of this” and presenting information to a buyer as though the agent knows it to be established fact. That distinction matters when people are making decisions involving hundreds of thousands of pounds. This experience cost us money, caused considerable stress, involved poor communication and complaint handling, and ultimately left me deeply uncomfortable about the conduct of the individual agent involved. Fox & Sons have completely lost my trust. I would not buy through them, sell through them, or recommend them to anyone.

Elysia · 5 September 2026

★★★★★ 5/5

Google

Fox & Sons in Lancing have been fantastic from start to finish. The team have been consistently friendly, proactive and genuinely helpful throughout the whole process. Communication has been clear and reassuring at every stage, and nothing has ever felt like too much trouble. Tom and his team have been on top of every detail, always quick to update me and chase things when needed. It’s rare to find an estate agency that combines professionalism with such a supportive, approachable attitude but Fox & Sons Lancing really do. I’m very grateful for all their help and would happily recommend them to anyone looking to buy or sell in the area.

Douglas · 20 November 2025

★★★★★ 1/5

Trustpilot

The Ultimate Do-It-Yourself Estate Agency Experience

(Would give zero stars if I could, but one star for actually answering the phone that one time). If you are looking for an estate agent that embodies the mystery and suspense of an escape room, look no further than Fox & Sons Weymouth. Selling a house is stressful, but Fox & Sons managed to elevate it to a psychological thriller where the main theme is "Ghosting." Here is a quick breakdown of the premium service I received while selling my property: The Secret Agents: I assume they were marketing my property, but it must have been via MI6-level classified channels because they rarely communicated a single detail to me. The Answering Machine Black Hole: Calling their office is a masterclass in futility. You will mostly encounter their answering machine. If you leave a message and call back hours later, don't worry, the staff will have absolutely no record or memory of your existence. If this is how they treat the person paying them, I can only imagine a prospective buyer would need to hire a private investigator just to get a viewing. Time Dilates in Weymouth: When Fox & Sons say they will call you back "shortly," please note that in their dictionary, "shortly" translates to 24 to 48 hours. More often than not, I had to call them back to remind them we were technically in a business relationship. The Legendary "Single Showing": To be fair, they did actually turn up to show a buyer around exactly once. It was a spectacular disaster. The agent knew absolutely nothing about the house, and apparently even less about the local area. It was less of a guided tour and more of a collaborative fact-finding mission. I had to step in and conduct the viewing myself to save us all from terminal awkwardness. The "We Don't Do Viewings" Policy: Aside from that one tragic cameo, they were never available. I ended up doing the rest of the viewings entirely by myself. Honestly, I should send them an invoice for commission, because I did 100% of the actual selling. Summary: If you want to pay a hefty fee to market your own house, answer your own questions, and do your own viewings while playing phone tag with an automated machine, Fox & Sons is the agency for you! Otherwise, save your sanity and look elsewhere.

Ryan · 30 June 2026

★★★★★ 5/5

Google

We recently purchased our new home with Jack as our primary Contact at Fox and Sons, and the experience was excellent from start to finish. Jack was friendly, prompt, and consistently responsive, answering all our questions and concerns throughout what turned out to be a lengthy process. He was more than accommodating in arranging multiple viewings so my family could feel fully comfortable with our decision. His approachable manner and professionalism put us at ease every step of the way. Jack is a credit to the Fox & Sons team and should be regarded as a true asset to the company. We wish him all the very best and would happily recommend him and the team to anyone looking to buy or sell a property.

Mohsin · 23 September 2025

★★★★★ 5/5

Google

As a first time buyer I was a little unsure of the steps to take and where to begin when applying for a mortgage so was in need of a mortgage adviser. The moment i was introduced to Tara Larkin I was filled with confidence that she would guide me through the process and that she did. Tara went above and beyond to make the process run as smoothly as possible helping me understand each step taken and remained positive even after the first sale fell through she was straight back on it to help me with the next. Happy, smiley professional and compassionate...what more could you ask for. Thank you Tara

Ron · 23 September 2025

★★★★★ 1/5

Trustpilot

Natasha is the worst

Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didn’t and ended up costing us £10 per day extra) and she is super rude. Now we are coming to move out she is ignoring the landlords demands. He has told them to return the deposit but she is refusing (I assume so she can still force him to have a checkout inspection that she can charge for). Any landlords STAY WELL AWAY. She will ignore your best interests.

Mark · 9 June 2026

★★★★★ 5/5

Google

We had 2 viewings with Rob. He was a real down to earth guy and we had some genuine good constructive conversations. His way of taking on board feedback for a property was something I had never experienced before either. It was proactive instead of the classic "tell us what you think email". It helped us a lot when it came down to considering our options as me and my husband are still very early days into the process. Thanks again Rob, definitely get yourself some wayfarers haha!

J · 20 September 2026

★★★★★ 5/5

Google

I would like to say a big thank you to the lancing team, they were all very helpful when phoning or dropping in to the office. Thank you Tom for an excellent service. Jack was amazing, always returned calls and helped me with any questions I had, very courteous and always willing to help in any way, he is a credit to the team. Declan was brilliant in finding me a mortgage, he explained everything, and kept me up to date all the way. Would definitely recommend fox and sons for buying and selling and mortgage advice.

Julie · 25 July 2025

★★★★★ 5/5

Google

Tara is amazing and we would not hesitate to recommend her. From the initial phone call she was approachable, knowledgeable and put our minds at rest during the mortgage application process. Thank you Tara

Kate · 11 August 2026

★★★★★ 5/5

Google

We were very fortunate to sell our home with Fox and Sons. We had the pleasure of meeting Jack, who dealt with us through out and was a delight! Not only was he professional, formal and always informative, but compassionate and resilient. We are so happy with the our price and service! Thank you Jack and the team for making our dreams a reality.

Janet · 25 September 2025

★★★★★ 5/5

Google

We had the pleasure of meeting Jack at Fox & Sons, and cannot recommend him enough honest, friendly, chatty and relatable. From start to finish, he was professional, attentive, and genuinely dedicated to ensuring a smooth experience in the sale and trying to find us a new home, Jack in every interaction was always positive. He took the time to understand our thoughts and needs and went above and beyond to deliver exceptional service. If you're looking for someone who truly cares about their clients and provides top-notch support, Jack is the person to work with. Thank you, Jack, for making this such a positive experience!" Tom and Jo

TOM · 15 March 2025

★★★★★ 5/5

Google

Rob was a genuinely kind person, he was super accommodating and really helpful in asking all our questions.

Samuel · 11 September 2026

★★★★★ 5/5

Google

Tara (mortgage advisor) has been fab. Very quick to respond and took the time to explain all the jargon. We've had a very very bumpy journey because lots of life events and things outside of our control got in the way but Tara was very patient and understanding with the stop start nature of our application

Hayley · 23 September 2025

★★★★★ 5/5

Google

Declan Sheen has been so helpful and really made me feel at ease with finding the right mortgage. It wasn’t as straight forward as I had thought with my purchase. Declan explained to me the process and what each lender was able or not able to offer and why. This really helped my understanding of the process and made me feel confident in the advice he was giving. Declan was always at the end of the phone if I had a question and equally was quick to call me with any updates. Declan clearly has a lot of experience and expertise in his role and I would definitely come back to ask for his advice and guidance when moving and would recommend Declan to anyone needing a mortgage or looking for a home!

Abi · 9 December 2024

★★★★★ 5/5

Google

I am going out of my way to leave a review for Thomas Waudby, the Lancing branch manager of Fox and Sons. I'll start by saying that the service that we have received from Thomas from Fox and Sons was impeccable. Given that I was initially dubious concerning stigma around the brand, the interactions on this ocassion have resulted in a very pleasant surprise! I personally appreciate the time that he created outside of his working schedule to accommodate us with much needed clarification and reassurance. The approach of tailoring his methods to suit our needs has been outstanding and I found Thomas to be fair, knowledgeable, equitable, and with exceptional interpersonal skills. The flexibility present to address any of our concerns with his polite and genuine nature was gratefully received as we lead very busy lives. It's particularly uncommon to me to engage with people in this industry who show as much integrity coupled with industry knowledge, and I believe this goes a long way to demonstrate his dudiligence and commitment to customers, eminating throughout his team. Strong, passionate leaders are few and far between, and I want to thank Thomas for making the experience of working with Fox and Sons such a refreshing one, thank you! Justine

Justine · 9 November 2024

★★★★★ 5/5

Google

I had an excellent experience with the mortgage advisor Declan Sheen in Lancing. He was extremely friendly and very knowledgeable, as a first time buyer who has no clue what would be involved he made everything simple! He was always on hand to answer any questions and made me feel totally at ease and he was able to explain what mortgage deal would be right for me, he really listened to my needs and his advice and guidance was spot on. I would recommend Declan to anyone needing a mortgage.

Emily · 25 August 2024

★★★★★ 1/5

Trustpilot

Fox and Sons Langley- Disappointing…

Fox and Sons Langley- Disappointing experience. In my experience, my offer was not passed to the vendor for approximately a week after I submitted it. I had to chase them to get a response, to be told two other people were dealing and they would get back to me, they did not I had to chase again and was told they didn’t realise it was my official offer even though I spent thirty minutes in total to them and the reasons why I was submitting that offer! I was subsequently told that the vendor had “chewed their ear” about the level of the offer, and I was left feeling that I was being held responsible for the vendor’s reaction. I was also disappointed that concerns and defects I had raised during the viewing did not appear to be acknowledged in the same way afterwards, being told that vendor said they did not exist, I felt dismissed and gaslighted From my perspective, I would have expected the offer and the information I provided about the property to be communicated promptly and accurately, and for the agent to provide appropriate advice to their client. Unfortunately, based on my experience, I would not choose to use this agent again.

Sarah · 23 September 2026

★★★★★ 5/5

Google

Tara has been so lovely and helpful in securing a mortgage for my partner and I. She goes above and beyond for her clients and we could not recommend her enough! Thank you

Sophie · 11 September 2026

★★★★★ 1/5

Trustpilot

Harassing me with phone calls when iv asked them to stop more than once

I asked fox and sons to come a do a valuation of my late father’s property. I have then been phoned 20times since asking if they can put the property on the market for me. I asked them politely to not phone me any more as it’s on the market with a different estate agent and to take my details of the system. They said they would I have since then received 5 other phone calls from them and each time been told they will take my of the the system. I have had three calls since and each time I have asked not to be phoned and they keep phoning me. It’s getting to the point of harassment now. I would stay clear. They clearly don’t listen to peoples wishes and feel it’s ok to continue to phone someone when they have been asked not to. If only they put the same amount of effort into selling a property ( they had my old house on the market two years and had about three people for viewings. STAY CLEAR

Jemma · 2 September 2026

★★★★★ 5/5

Google

Great service from a really engaged, friendly and effective team. Louis was so helpful with our first calls to the company, and put us on the path to finding a dream home. Jack done an amazing job at introducing us to the property, so professional and passionate. Dealing with Tom when finalising our offer was the cherry on the cake, he made us feel so well taken care of.

Ashley · 9 November 2024