Fox & Sons Lancing reviews in Adur

★★★★★ 2/5

Trustpilot

disinterested and inexperienced

Initial contact with the company seemed ok receiving emails and texts for the upcoming valuation. However the RE agent seemed inexperienced totally disinterested, didn't seem to have much idea about valuing a property other than going on line to look at other properties in the area - something I'd already done. Worst of all she never followed through with providing the valuation information as part of the follow up. I would definitely not use Fox & sons to sell my property given this experience.

Jacqui · 9 March 2026

★★★★★ 5/5

Trustpilot

Finally in my flat thanks to Shayla

Finally in my flat thanks to Shayla. She has been amazing & was totally on top of everything despite the lousy solicitors & me hounding her all the time. Thank you Shayla & the rest of the team, you are all stars 🌟

Helen · 14 November 2025

★★★★★ 1/5

Trustpilot

Never touch these people with a barge…

Never touch these people with a barge pole! I’ve never in my life had such a bad experience with an estate agent and that’s saying something! Major pressure tactics to get you to spend more, refusal to return deposit, which thankfully they are so dodgy that tgey do not have a bank account and you need to pay by card! Always remember you can do a charge bsck bua your bank and you get your money back! The excuses I heard to hold onto your money! I think this may be hiw these guys get paid! Anyway rubbish service, rubbish people and steer well clear of these cowboys! Sequence homes are part of this group so steer clear of them as well.

Ken · 13 February 2026

★★★★★ 2/5

Trustpilot

Never got back to me in 2 weeks

Never got back to me in 2 weeks. Called their office 3 times a day for a week, called their poole branch and was told I’d be called back. I also emailed, never got back to me suddenly seen the property I liked gone off market. 0 communication

Dylan · 27 September 2026

★★★★★ 5/5

Google

Our Mortgage Advisor Declan was very knowledgeable and broke all the complex bits down for us to understand. He was very friendly and approachable, always having our best interests at heart. We would definitely recommend him.

George · 8 January 2025

★★★★★ 5/5

Google

We dealt with Jamie on the mortgage side and he was extremely helpful always happy to help and always available to talk to about anything we had issues with. He was quick efficient and done his best to make sure we got the best possible service and the best possible mortgage rate. Would highly recommend using him for his services.

Mark · 25 October 2023

★★★★★ 1/5

Trustpilot

Not received my deposit back

Little to no communication, gave more than 3 months notice to be told they would be in touch and heard nothing more. My son vacated the property and a month later has not received my deposit or heard anything. They are not answering the phones or responding to emails. Awful customer service. Find a different estate agents

Wendy · 13 July 2026

★★★★★ 1/5

Trustpilot

Unprofessional Demeanor

The Crawley team, particularly Branch Manager Kane Caulfield, displayed unprofessional, rude, and disrespectful behavior.They wasted our time by not responding promptly to our inquiries, forcing us to follow up continuously for weeks, both regarding our initial offer and when the property came back on the market.When we decided not to proceed with the offer, Kane Caulfield began speaking to us in a rude and unprofessional manner.We kindly request that take appropriate action regarding the Branch Manager's behavior.

Bimlesh · 12 August 2024

★★★★★ 1/5

Trustpilot

Extremely poor contact

Impossible to get a hold of them by phone or email. Couldn't get them to contact the potential landlord to sign the tenancy agreement until 7 days after the agreed move in date at which point tried to increase the rent from £1000pcm to £1300pcm. I didn't accept it and tried contacting them for over 2 months to return my deposit and they only started replying to my emails after I threatened legal action if they didn't return my deposit. Still waited until the day before I said I would take action before returning my money. I wouldn't ever look at a house managed by this company ever again and I should have called everything off once I saw how difficult it was to get replies even before signing anything

Benjamin · 8 January 2026

★★★★★ 5/5

Google

Jamie is a true credit to the fox and sons brand, he has been nothing but helpful in facilitating my mortgage application and is always willing to go above and beyond. I hope Fox and sons are aware of how lucky they are to have him on the roster.

Samuel · 27 April 2024

★★★★★ 1/5

Trustpilot

Fox and Sons Peacehaven

Slammed the phone down on my father when he was enquiring about a Peacehaven bungalow and was asked if his property was on the market. When he said "Not yet" the agent simply hung up. Serious buyer turned away by this agency. Would reconsider if you are thinking of listing your property with them.

Darren · 24 July 2026

★★★★★ 5/5

Google

Jamie Turner has been our mortgage consultant during the process of buying our first property. At times where the whole process has been overwhelming he has always been on hand via phone and whatsapp to talk us through anything we do not understand, very friendly, professional and great at reassuring any fears we have. Would 100% recommend.

Martyn · 25 October 2023

★★★★★ 5/5

Google

Recently bought my property and couldn’t thank Declan enough, his knowledge and experience helped me to save money not just on my mortgage, but also on my property! He’s gone above and beyond throughout the whole process. Would highly recommend

Alena · 25 August 2024

★★★★★ 5/5

Trustpilot

I have dealt with a few letting agents…

I have dealt with a few letting agents over the years and I must say, Fox And Sons rate very highly for me.The application process went very smoothly, with constant communication and updates throughout, particular kudos to Oskar who has been my main point of contact throughout,All that you ask for during a process like this is to be kept in the loop, something that Oskar and his team have managed very well.Thankyou

Ryan · 22 May 2024

★★★★★ 5/5

Google

Rob gave us space to explore the property and shared local knowledge.

Roy · 11 August 2026

★★★★★ 5/5

Trustpilot

A big thanks to Jordan Nicholas

A big thanks to Jordan Nicholas, she was so brilliant all through the process of the Property, I got my first Property through Jordan Nicholas she was so helpful all through well done to her

Alex · 24 September 2025

★★★★★ 5/5

Google

I recently wanted to sell my garage, which I was using for storage. I went to fox and sons after I was let down by another local agent. George Hughes assured me he would be able to sell it and sure enough he had a buyer and I’m pleased to say we completed this week. Thank you George for all your correspondence, for chasing things up and for finalising the sale so efficiently. You’re a star and I think you are a true credit and a definite asset to Fox and sons. Thank you George.

April · 25 October 2023

★★★★★ 5/5

Google

Jamie Turner has been invaluable in not only handling my mortgage, but giving so much good advice on the process around buying a home. Jamie has been professional, knowledgeable, responsive, helpful and friendly. I was kept up to date at all stages and Jamie was happy to explain things in more detail when I asked questions. I always received a quick response to questions asked. I highly recommend Jamie and the team at Fox & Sons to help with your mortgage.

L · 25 October 2023

★★★★★ 5/5

Google

Where to start with a review of a fantastic team! From initial viewing to the conversations that followed we knew we were in safe hands with Kane and George at fox and sons lancing. They honestly couldn’t do enough for us and ensured we secured our dream home! From offer acceptance to completion they answered every query quickly and ensured we were kept up to date every step of the way. They definitely know the market in the area and I wouldn’t hesitate to recommend them to anyone! We decided to go with their in house mortgage broker, Jamie turner, to make the purchase easier. Jamie was absolutely fantastic, incredibly responsive and extremely knowledgeable. If anyone is looking for a mortgage broker, Jamie is a great choice! The use of eways to track the progress of our purchase was also brilliant, we were always up to date and knew exactly what we were waiting on to proceed. Overall buying through fox and sons lancing was the easiest part of our move, great team and excellent customer service.

Laura · 25 October 2023

★★★★★ 5/5

Google

Declan is a terrific mortgage advisor and has great experience in helping buyers all the way through the house buying process, highly recommend!

Jason · 8 January 2025

★★★★★ 5/5

Google

Went in for a mortgage consultation, Jack met me at the door. The second I saw him, I knew he was the perfect fit for what I needed. He was great, chatty, direct and got to the point, very understanding with the financial situation and helped me look for the best possible offers. Great guy, great company, highly recommend

Harry · 4 June 2025

★★★★★ 5/5

Trustpilot

Exceptional service, Yushin was brilliant!

We received exceptional service from Fox & Sons. Our agent Yushin was brilliant. He found some really nice properties matching our criteria that we hadn’t noticed ourselves, and he booked us in to view them within a couple of days. He offered great service, info, and knowledge during the viewings and followed up quickly with answers to our questions afterwards.

Robyn · 12 October 2024

★★★★★ 1/5

Trustpilot

Lacking in customer service for neurodiversity

I've recently started looking for a property to buy. Being neurodivergent, I have requested all correspondence be via email from all letting agents, so i can orgabise and manage a very overwhelming process. Unfortunately, Fox and Sons (brighton) seemed to have an issue with this and even so I repeatedly requested email correspondence, I was told that 'phone calls would be easier for both of us'.

Ali · 27 January 2026

★★★★★ 5/5

Google

Great service from the team at Fox & Sons, I was helped by Declan in looking into my mortgage options and he came across very knowledgeable and supportive.

Thomas · 24 September 2024