Trusted Agent profile · Acle
★★★★★
869 reviews across 2 platforms
Norwich Road, Acle, NR13 3BU
Lovell's office in Acle, at Norwich Road, is rated 4.1 out of 5 across 869 reviews on two platforms, including 2 Google reviews rated 5.0.
Every review we hold for the Acle office, from every platform, shown as written. First names only.
5/5
TrustpilotFeedback
Professional, knowledgeable, approachable, friendly advise from the sales executive and the site manager. Always happy to help and answer questions.
Hi Sarah, Thank you for your lovely review, I will make sure to pass your kind comments onto our sales executive and site manager on the development! Thank you again, Lovell Homes.
1/5
TrustpilotShocking service
Shocking service, work incomplete, walls not straight, doors don't fit, wait nearly 5 weeks for work to be carried out - that is if they come and if it is done right.Terribly rude staff that make derogatory comments about other homeowners.Buy at your own risk!
Hello Shaun and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
5/5
TrustpilotGreat, helpful and friendly service
I received great, helpful and friendly service from the three different reps I have dealt with during my search for a property and then during the reservation stage and I have no doubt will continue until the day I move in. The company is a lot more flexible than other developers I have dealt with during my search. I would recommend to others, many thanks
5/5
TrustpilotFirst time buyers
Lovell have been so tentative over these last few months. They talked us through the whole process with an understanding and friendly mindset. We would recommend this company to other first time buyers.
Thank you for your positive feedback. I will pass your comments onto the team and we look forward to welcoming you into your new home. We are delighted to hear that you are enjoying this process. Thank you for choosing a Lovell Home.Lovell Homes
5/5
Trustpilotsales rep was very knowledgeable
sales rep was very helpful and knowledgeable kind and approachable
Thank you very much for your 5 star review. Your feedback has been passed onto the sales team. We look forward to welcoming you into your brand-new Lovell home.
1/5
TrustpilotBroken kitchen door handle was reported…
Broken kitchen door handle was reported nearly 3 months ago and still not fixed as part is on order they say.. Asked to fix temporary one - get no reply..
Hi Meri,Please accept our apologies for the delay in getting this resolved for you. Customer Care have confirmed they have been in touch with you this morning, with an appointment Wednesday to replace the handle. If you have any further problems please don’t hesitate to get in touch.The Lovell Team
5/5
TrustpilotExcellent customer service and…
Excellent customer service and information from your representative. Easy to contact and any queries dealt with efficiently.
Thank you Sandra for your 5* review of your experience at All Saints Green in Stradbroke.We have shared your comments directly with Mandy at All Saints Green, who we know will be really pleased to read them.The Lovell Team
5/5
TrustpilotVery helpful team at the Lockside
Very helpful team at the Lockside. They were very helpful, and they carefully explain the details of their properties to me. They are very good at what they do.
Thank you for your review, we will pass on your lovely comments to the team at Lockside.Kind RegardsLovell Homes
5/5
TrustpilotNew home
Debbie knight did an excellent job of explaining everything I needed to know about the purchase of my new home. First class
Thank you Anthony for your 5* review!We have passed your comments on directly to Debbie at Bowlers Green, Hopton on Sea. We look forward to welcoming you to your new Lovell home.The Lovell Team
5/5
TrustpilotOhhh am so pleased with Lovell homes
Ohhh am so pleased with Lovell homes. The sales executive Claire and l have forgotten the young lady name are so lovely.They listened to us so carefully and were always smiling.Keep it up ladies
Thank you for your lovely review. We are glad you have enjoyed your experience with Lovell Homes.
1/5
TrustpilotCrooks! Avoid them.
Multiple snags, poor customer service. We have mould in our bathroom that keeps coming back and they have refused to help. There must be a ventilation defect. Lots of neighbours complain of issues too. Their advice was "to leave a window open"
Hello James and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
4/5
TrustpilotExcellent customer service
Excellent customer service, better quality build & able to view show homes for many different properties helped me decide lovell was the best option. 4 stars because there is always room for improvement & on this occasion couldn't offer me any discounts or offers on flooring & other extras which was a slight disappointment. looking forward to completion, relocation & a new lifestyle.
5/5
TrustpilotVery helpful
Simone and Sharon have been very helpful during the process of buying the property.
Thank you for taking the time to leave your review. I have passed your comments to the team and they are delighted. We wish you well in your new home. Thanks Lovell Homes
5/5
TrustpilotTom ⭐️
Tom from customer care was absolutely amazing! Sorted all of the issues I had raised and was very polite! Couldn’t be happier with the service he provided!
5/5
TrustpilotExcellent customer service
Hi Claire, Thank you for your 5 Star Review, we will be sure to pass on your comments to the development team. Kind Regards,Lovell Homes.
5/5
TrustpilotExcellent experience
Thank you for your 5 Star Review - we will be sure to pass your kind comment onto the Glow Garren Sales Team!We look forward to welcoming you into your new home.Thank you again,Lovell Homes.
5/5
TrustpilotFirst Home Experience
Claire at Wild Walk couldn’t have been more welcoming, helpful, and reassuring for our first home buying experience. Can’t wait for the next stages! :)
Thank you for your lovely review. We are happy that you are pleased with the service you have received so far. We will pass on your comments to Claire for you.Many thanksLovell Homes
5/5
TrustpilotExcellent customer service with Amanda…
Excellent customer service with Amanda & Jeff. Lovely people who help simplify the buying process. Swift responses when questioned.
Thank you for taking the time to write your lovely review. i have passed on to the team, and they are delighted. Lovell Homes Team
5/5
TrustpilotWe have just secured a plot and Lovell…
We have just secured a plot and Lovell have been absolutely amazing. They have been very efficient and have been helping us every step of the way.Definitely recommend Lovell homes!!
We are so pleased to hear that your experience has brought value to you, Thank you for choosing Lovell Homes and thank you for your review. Team Lovell
5/5
TrustpilotLovell have been incredible helping us…
Lovell have been incredible helping us reserve our first home. Highly recommend.
Thank you very much for your 5 star review. I have passed your comments onto the sales team and we look forward to welcoming you into your brand-new Lovell home.
5/5
TrustpilotProfessional
I thought Debbie was really professional and helpful.
5/5
TrustpilotWas great and very helpful
Thank you for taking the time to leave a 5 star review on our Drummond Park development which I have passed onto the sales team.
5/5
TrustpilotEfficient service
Fast, efficient service
Thank you very much for your 5 star review Mr Charlton. We are pleased to hear you are happy with the service provided and I have have passed your feedback onto the team.
1/5
TrustpilotWorst service we’ve ever received
Worst service we’ve ever received, been in for 7 months and still a long list of jobs not done. We have had over 3 occasions where jobs are booked in and nobody shows up. Emails are constantly ignored and no support. If the house was done properly in the first place we wouldn’t have such a long list to be resolved.
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