1/5
Trustpilot1 star is too much. HORRIFIC.
1 star is too much for this horrendous builder. We have had to replace everything in the house. Everything has leaked multiple times. Their customer care is none existent. DO NOT BUY A LOVELL PROPERTY
Trusted Agent profile · Acle
Lovell Acle reviews
★★★★★
868 reviews across 2 platforms
Norwich Road, Acle, NR13 3BU
Lovell's office in Acle, at Norwich Road, is rated 4.1 out of 5 across 868 reviews on two platforms, including 2 Google reviews rated 5.0.
Reviews
Every review we hold for the Acle office, from every platform, shown as written. First names only.
Trustpilot3/5
TrustpilotThe service after purchase is poor
The service after purchase is poor. I have called customer care service several times because of issues we found in the house after we moved into the house, but they keep saying they will send someone and we have not seen anyone.
Agent replied · 24 August 2024
Hello OlanrewajuWe're sorry to hear that you feel disappointed with aspects of the service our Customer Care team have provided. Please be assured that we've brought your review to the attention of the team for investigation.Thank you again for your review.Lovell Homes
1/5
TrustpilotThe worst company to deal with
The worst company to deal with. From start to finish and we’ve not even finished. Poor communication. I would not recommend buying a Lovell home to anyone. Absolutely disgraceful.
Agent replied · 24 August 2024
Hello, we're sorry to hear you feel the communication has been poor. I can see from the records of your weekly build updates the team are carrying out the final quality checks on your property ready for completion. I have actioned a follow up with the Sales Executive when she returns to the office on Thursday. Kind regards Lovell Homes Team
5/5
TrustpilotWe enjoyed every service rendered by…
We enjoyed every service rendered by Lovell homes so far. 'Jo is very helpful giving us adequate and supportive advice. She is very lively. I will recommend Lovell homes over and again for the services so far.
Agent replied · 24 August 2024
Hi Seye Paul,Thank you so much for leaving such a positive review for Jo at Williams Park. Offering exceptional service is what we strive for, so it’s fantastic to hear your experience matched the Lovell ethos. Kind regardsThe Lovell Team
4/5
TrustpilotYou agent Dulcie at the Acle site has…
You agent Dulcie at the Acle site has been such a great help and guide. She has been proactive in giving us information without overloading us with things to think about 👍🤓
Agent replied · 24 August 2024
Thank you Colin for leaving such a lovely review about how Dulcie made you feel when discussing important information about buying a new home at St Edmund’s Park in Acle. We will certainly pass on your kind words.The Lovell Team
5/5
TrustpilotI was extremely impressed with quality…
I was extremely impressed with quality of builders show house realistic . Sales staff extremely efficient helpful and knowledgeable of site and buildings . I would recommend and commend to those looking for new quality house .Robin Postle
Agent replied · 24 August 2024
Thank you for the wonderful review! It is very much appreciated and I will make sure to pass on your kind comments to the sales team. Delivering 10/10 service is at the forefront of everything we do, so its fantastic to hear Jo and Dulcie were so helpful and you would recommend us. We are delighted that you decided on a Lovell Home.
4/5
TrustpilotBuying experience at Royal Victoria Court
Very professional staff at Royal Victoria Court. Explained the process in great detail.
Agent replied · 24 August 2024
Thank you Syeda for leaving a 4 star review of your experience with the Lovell sales team.It's wonderful to read your comments and we have passed them on directly to the team. We know that they will be very happy to read them.We hope that you are very happy in your brand-new Lovell home!
5/5
TrustpilotThank you so much to Lovell Homes…
Thank you so much to Lovell Homes staff's for making buying my first home with my wife so stress free. I would do it all over again,everything was just on point thanks again Lovell Homes.
Agent replied · 24 August 2024
We are glad you are enjoying your experience with us and thank you for your review. We have passed your positive comments onto the team and we look forward to welcoming you into your brand-new Lovell home.
5/5
TrustpilotThey were very helpful during the…
They were very helpful during the purchase of our new home and were quick to respond to any concerns
Agent replied · 24 August 2024
Hi Brian Thank you so much for your review.It’s great to hear your experiences with the sales team at Bowlers Green has been so positive.Debbie and Ellie will be so pleased to hear your kind comments.The Lovell Team
5/5
TrustpilotSandcastle Development at Middle Deepdale.
Unfortunately we had to abandon our plans to move to this development as we could not sell our property. This was not a problem, Debra and Anne at the Sancastle development were exceptionally helpful throughout the process. We wish them well for the future.
5/5
TrustpilotGood sales team.
Tanya in the sales office very good at her job made the whole experience easy to work through arranged & explained everything. Thank you.
Agent replied · 24 August 2024
Thank you very much for your 5 star review. I have passed your feedback to Tanya in the sales team. We look forward to welcoming you into your brand-new Lovell home.
1/5
TrustpilotReally disappointed with Lovells
Really disappointed with Lovells. After promising to install land drainage in our waterlogged garden the Regional Director has now gone back on his undertaking. Other tenants on this estate have been let down with numerous outstanding snags and major issues. We are regretting the day we decided to purchase this property 18 months ago as we are still unable to fully use and enjoy the garden, having also lost many shrubs and plants through the flooding issue.
5/5
TrustpilotVery helpful and friendly
Very helpful and friendly, great service all round.
Agent replied · 24 August 2024
Thank you Trevor for leaving a lovely 5* review of your experience with Lovell Homes at All Saints Green in Stradbroke.It's wonderful to read your comments about our team, and we have passed them on directly to Matt, who we know will be very happy to read them.Thank you again Trevor, we hope that you will be very happy in your new Lovell home!The Lovell Team.
5/5
TrustpilotReservation
Rebecca was extremely helpful. She was very informative and answered all of our questions.
4/5
TrustpilotShe has been lovely polite and helpful
Agent replied · 24 August 2024
Dear Mohammed, thank you for taking the time to leave such a positive review of our team. I'll make sure they see it also. Have a wonderful day and if you need anything further you know where to find us. Many thanks, Lovell Midlands
5/5
TrustpilotGood customer relations,
Good customer relations,Every beat of explanation was fantastic.
Agent replied · 24 August 2024
Thank you very much for your 5* review Bukola. We are pleased to hear you have had a positive experience. We have passed your comments on to our Sales Executive at St Aidan's Garden and we look forward to welcoming you to your new home.
5/5
TrustpilotHappy buyer
Purchased a lovell home a year ago and very pleased with the quality of the home we received. Good aftercare too, issues have been resolved promptly.
Agent replied · 24 August 2024
Thank you for your kind review, we are glad that any issues you have had have been resolved quickly. We will pass on your lovely comments to the team.Kind RegardsLovell Homes
5/5
TrustpilotPerfect experience and really helpful…
Perfect experience and really helpful informative discussions into buying our first home
Agent replied · 24 August 2024
Thank you Dan for leaving a lovely 5* review of your experience buying a new Lovell Home at Locke Gardens and congratulations on buying your first home!Your comments have been passed onto the sales team. Thank you again and we hope that you will be very happy in your new home.
5/5
TrustpilotGreat experience very inviting
Great experience very inviting, very professional, explain ins and out of everything very helpful made 2hrs feel like 30 minutes Gaynor, Amy and Tracy are great
Agent replied · 24 August 2024
Thank you for your 5 star review Claudio, we have passed your comments onto the team. We look forward to welcoming you into your brand-new Lovell Home.
5/5
TrustpilotPleased with everything
We have been very pleased with every part of the buying process.
Agent replied · 24 August 2024
Hi Michael, Thank you for your 5 Star Review! We are delighted you have been pleased with your buying process so far and we look forward to welcoming you into your new home soon!Thank you again, Lovell Homes
5/5
TrustpilotGreat experience with professional…
Great experience with professional service. Mandy helped us through the whole process, kept us updated regularly and was happy to help with any questions we asked.
Agent replied · 24 August 2024
Thank you for leaving us a 5* review Tony. We have passed your comments on directly to Mandy at The Acorns and we are looking forward to welcoming you to your new home.The Lovell Team
5/5
Trustpilotwilliam's park wymondham
everything was easy from start to finish all staff was very helpful and nothing was to much trouble
Agent replied · 24 August 2024
Thank you Steven for your 5* review of your experience at William's Park in Wymondham. We have passed your comments on directly to the team there, who we know will be really pleased to read them. The Lovell Team
5/5
TrustpilotExcellent service through out
Excellent service through out. From choosing a home, selecting our options and through the buying process. Also very helpful and responsive to any issues we had after moving in, with any of these problems solved quickly.
Agent replied · 24 August 2024
Thank you for your review and we are glad to hear you have had an excellent experience with ourselves.Thank you again, Lovell Homes.
5/5
TrustpilotQuick, friendly and easy
Quick, friendly, supportive and efficient! Buying our first home was made simple and stress free.
Agent replied · 24 August 2024
Thank you very much for your 5 star review. We are so pleased to hear your positive comments, which have been passed onto the sales team. We look forward to welcoming you into your brand-new Lovell home.
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