Every review we hold for the Acle office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAmazing Experience!
We viewed a few properties in early June, fell in love with one and moved in early August. We felt completely looked after by Chloe in sales and still do after our move in. Lovell's use of WhatsApp has been incredibly helpful as we can message a request or query and receive support within minutes during business hours. Having the security of customer care for 2 years after purchase is very reassuring and their desire to help in emergencies has been very appreciated. There's a real feeling of the team having your back, shoutout to Amber in Customer Care who has also been wonderful in pushing for contractors to attend to fix snags promptly. Also thanks to Will on the Site Team who works hard to make sure snags are recorded to make our house a home and, where possible, will come and help with queries on the spot! We are so happy we chose to move into a Lovell Home and would recommend it to anyone!
Consumer · 17 August 2026
Agent replied · 24 August 2024
Thank you so much for your wonderful feedback. We are delighted to hear you had such a positive experience with Lovell.
We are so pleased that Chloe, Amber and Will were able to support you throughout your journey.
We will pass on your kind words to them and thank you for choosing Lovell.
Happy new home!
Many thanks, Lovell Homes
★★★★★ 5/5
TrustpilotGreat experience
Great experience, incredibly patient. Went back a few times to check the development and nothing was too much trouble - great thing was no hard sell and no pressure couldn't have been more genuine and sincere, it was about what was best for me and not about the sale. Huge thank you to Irene for her kindness and enduring patience and for Chris today for his time completing the paperwork. Nothing has been too much trouble even my ask to change the flooring package. Highly recommend and so looking forward to get to completion after making my reservation.
Cindy · 26 July 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave a 5 star review. We are delighted to hear that you've had a positive experience reserving your new home. We wish you all the best in your brand-new Lovell home.
★★★★★ 5/5
TrustpilotVicki and Rebecca are both wonderful…
Vicki and Rebecca are both wonderful and helpful. As first time buyers, the home buying process can be really stressful as everything is unknown. Truthfully, we weren’t 100% for getting a new build but after discussing the property with both Vicki and Rebecca it was a no-brainer! They have explained everything, offering such amazing help. They have even responded to my silly questions on their days off, booking us in for appointments for those days as well. They have been nothing short of fantastic and I could not recommend more. For the property side of Lovell, I would argue that they provide some of the best incentives and really think about their property placements which was a massive thing for us. You can really tell the layout of the house has been thought about with the whole team taking great passion in what they do. I would 1000% recommend. Thank you Vicki and Rebecca!
Lauren · 8 July 2026
Agent replied · 24 September 2026
Hi Lauren, we're are so delighted to hear about your positive experience with us, especially as first-time buyers. It's wonderful to know that Rebecca & Vicki were able to alleviate the stress of the process and provide such great support. We truly appreciate your kind words regarding the thoughtful design of our properties and the dedication of our team. Your recommendation means a great deal to us and your kind review will be passed on. Thank you, Lovell Homes.
★★★★★ 5/5
TrustpilotFrom city to the sea.
I was made to feel very welcome on my first visit and really liked the properties set up as show homes. When I visited again I was taken to the property I was interested in buying and had everything explained for the way forward . Heidi and team have been a great help and answered all my questions and being so close to the sea in Hunstanton is a bonus.
Customer · 7 September 2026
Agent replied · 24 September 2026
Thank you for leaving a lovely 5* review of your experience with Heidi at Lavender Chase in Hunstanton.
It's wonderful to read your comments about our sales team, and we have passed them on directly to Heidi, who we know will be very happy to read them.
Thank you again, we hope that you are very happy in your new Lovell Home!
The Lovell Team.
★★★★★ 5/5
TrustpilotExcellent Service from Chloe ( Lovell Homes)
Chloe was incredibly helpful, professional and easy to deal with throughout the whole process. She kept us updated and made sure to get back to us whenever she said she would. Her polite and friendly approach made the whole process much easier and less stressful. We really appreciated her communication and would happily recommend Chloe to anyone.
Cristina · 17 August 2026
Agent replied · 24 September 2026
Thank you so much for your lovely feedback regarding Chloe. We are delighted to hear that she provided excellent communication and support throughout the process. We'll be sure to pass on your comments. We really appreciate your recommendation. Many thanks, Lovell Homes
★★★★★ 5/5
TrustpilotHeather Markham . Sales Office
My mother -in-law has recently moved into her new property on The Driftwood site in Hunstanton . The whole sale process has been handled by Heather, from start to finish . She has been patient , kind , very knowledgeable and informative throughout . Nothing has been too much trouble for her , in what has been a very big relocation for an elderly lady . My partner and her mother - Mrs Sansom , and myself would like to thank Heather for all her efforts and hard work . Safe to say that we we undoubtably recommend anyone thinking of relocating to Norfolk to head for Driftwood .
Gary · 14 February 2026
Agent replied · 25 February 2026
Thank you Gary for leaving a lovely 5* review of your experience with Heather at Driftwoods at Lavender Chase in Hunstanton.
It's wonderful to read your comments about our sales team, and we have passed them on directly to Heather, who we know will be very happy to read them.
Thank you again, we hope that you will be incredibly happy in your new Lovell Home!
The Lovell Team.
★★★★★ 5/5
TrustpilotAmazing experience from start to finsh…
Amazing experience from start to finsh with Lovell Homes .. everyone is so friendly and approachable.. and questions answered immediately.. felt in great hands all through this and we love our new home .. Louise is still being amazing with any questions we have.. nothing is too much trouble
Keely · 31 August 2026
Agent replied · 1 June 2026
Thank you Keely for leaving a lovely 5* review of your experience with Louise at Valentine Park in King's Lynn.
It's wonderful to read your comments about our sales team, and we have passed them on directly to Louise, who we know will be very happy to read them.
Thank you again Keely, we are so pleased to hear that you are very happy in your new Lovell Home!
The Lovell Team.
★★★★★ 5/5
TrustpilotStaff really care and nothing is out of the question they help so much
Justine was fabulous and Simone who started us off and transitioned to Justine they both did a brilliant job doing that! Justine has been so patient with my health issues and hold ups she’s great! I’m actually trying to get my friend to buy one! 💖
Kathleen · 7 September 2026
Agent replied · 24 September 2026
Hi Kathleen,
Thank you for leaving a lovely 5* review of your experience with Simone at Hamilton Wharf.
It's wonderful to read your positive comments, and we have passed your feedback on directly to Simone & Justine, and we know they will be thrilled to read your kind words.
Thank you again for taking the time to share your experience.
Lovell Homes Team.
★★★★★ 5/5
TrustpilotHonesty and care - our star
We decided we were interested in one of the new houses at Astley Park, from the get go Clare was amazing, very personally and immediately understood our requirements. From start through to final decision to purchase our new home Clare supported us with honesty and great humour
Parm · 17 August 2026
Agent replied · 24 September 2026
Thank you for leaving a lovely 5* review of your experience with Clare at Astley Place in Newmarket.
It's wonderful to read your comments about our sales team, and we have passed them on directly to Clare, who we know will be very happy to read them.
Thank you again, we hope that you are very happy in your new Lovell Home!
The Lovell Team.
★★★★★ 5/5
TrustpilotBuying our Forever Home
Louis Rolfe was so helpful and patient. He explained every step of the process and made purchasing our house so easy. The fact he is also going to be there every step of the way gives us confidence in Lovells Homes, he is an asset to your company and much appreciated.
Maureen · 5 July 2026
Agent replied · 24 September 2026
Thank you for leaving a lovely 5* review of your experience with Louis at Briarswood in Harleston.
It's wonderful to read your comments about our sales team, and we have passed them on directly to Louis, who we know will be very happy to read them.
Thank you again, we hope that you are very happy in your new Lovell Home!
The Lovell Team.
★★★★★ 5/5
TrustpilotThank you Andrew, great job
Andrew came to see me today to sort out some issues and he was amazing. I am lost with stuff like this I was so grateful for his help, kindness, advice and guidance along with the great job he did today. Truly an asset to you as very hard to find people who you can trust and feel confident that that job has been done right, sadly I’ve had some bad experiences in other cases and wanted to just thank Andrew for everything he has done today as like night and day to some others.
T · 22 September 2025
Agent replied · 25 September 2025
We're happy to hear that you had such a positive experience. It's wonderful to know that you felt supported and confident in the service you received. We truly appreciate your kind words and are grateful for your feedback. It's great to hear that you felt well-taken care of.
★★★★★ 5/5
TrustpilotI could not have had a easier…
I could not have had a easier experience buying a home than I did from Lovell Holmes bryn castell the lady that run the site Melanie could not have been more helpful she never pressured me once into buying a home so just let me take my time and wander around to how everything I first looked around on the Saturday and I went back on the Wednesday and bought it. It is a beautiful area and is such a team behind you after you’ve purchased the Home best idea of add in a long time.
Maureen · 13 September 2026
Agent replied · 24 September 2026
Hi Maureen,
Thank you for leaving a lovely 5* review of your experience with Mel at Bryn Castell.
It's wonderful to read your positive comments, and we have passed your feedback on to Mel, and we know that she will be thrilled to read your kind words.
Thank you again for taking the time to share your experience.
Lovell Homes Team.
★★★★★ 4/5
TrustpilotAttractive new build bungalow.
Great sales team, nothing too much trouble. Always willing to help. Bungalow appears well built with tidy pointing to brickwork. Well specked kitchen although worktop would not have been our choice and would not be changed by the developers. It was already fitted so it is what it is. Described as fully integrated kitchen, but no washing machine or dishwasher included. Would otherwise have given a 5* rating. A few snags have been flagged up so hopefully will be sorted before moving in. Generally pleased with property and the site.
Greg · 4 September 2026
Agent replied · 24 September 2026
Hi Greg, thank you for your positive review. Your comments will be passed on to our sales team and we look forward to welcoming you into your new home. Thank you, Lovell.
★★★★★ 1/5
TrustpilotLovely sales people… appalling after sales customer service
Lovely sales people… absolutely appalling after sales customer service. Have had a constant 2 year battle with Lovell trying to get shoddy workmanship fixed. They always try and come up with an excuse as to why it’s not covered to be fixed. It got to the point where I dreaded contacting them as I knew I’d just be fobbed off and not have the problem fixed in what should have been our dream family home. Has put us off completely buying another new build.
Oly_xo · 4 September 2026
Agent replied · 24 September 2026
We are truly sorry to hear about your frustrating experience with our after-sales service and the issues you've faced with your new build. We understand how disheartening it must be to have ongoing problems and we regret that our service has led to such a negative impression of new builds. We are committed to improving our processes and ensuring our customers receive the support they deserve therefore please can you provide us with more information on which Lovell Home you have purchased so we can address these concerns internally.
Lovell Homes team
★★★★★ 1/5
TrustpilotCaused damage to my property and will not fix!!!
I have lived in my home for 18 months now, something that has been really special for my family. However, 6 months ago Lovell were doing some work on the property next door to us (it was a show home not yet sold) and whilst doing so they caused damage to my property! I had realised and sent a polite email notifying them and asking what would be done. They replied, admitting fault, they already knew about the damage (yet hadn’t reached out to apologise or make me aware - first red flag) and said once the work was done they would fix it which I was very satisfied with. 6 months later… still nothing! I have sent countless emails to chase this up, often they ignore them, or if they do bother to reply they simply fob you off saying we will speak to the team and find out a date. I eventually was able to escalate my complaint to the next level as per their complaints policy, to which I was asked if the work would be completed in the next 7 weeks would I be willing to drop the complaint? I said yes because all I wanted was the range to be fixed as they promised initially. Well we are nearly 8 weeks on now and not a single thing from them! I have asked to escalate my complaint even further, no reply. I feel helpless and that I am going to have to take action against them due to the fact that they have caused damage to my property, they clearly don’t care and have 0 customer service skills, so dissapointing and would not recommend ever! Some random person even turned up at my door early one morning whilst I was home alone to tell me the work would be done in an attempt to get me to stop sending emails I imagine - well 8 weeks on and still no solution.
Katherine · 24 August 2026
Agent replied · 24 September 2026
We are truly sorry to learn of the ongoing issues you've experienced regarding the damage to your property. We understand your frustration with the delays and lack of communication. We sincerely apologize for the inconvenience and distress this situation has caused your family. Please can you get in touch with our request for further information so we can actively review your case to understand why this has not been resolved and to ensure we take immediate steps to rectify the damage as promised. We appreciate you bringing this to our attention and giving us the opportunity to make things right.
Lovell Homes Team
★★★★★ 5/5
TrustpilotJacqueline Central Square Winchburgh
Went into Lovell home with little previous knowledge on the whole home process. Loved the show homes and knew we were interested. Jacqueline at Central Square Winchburgh made our experience flawless. She was extremely warm and welcoming. She helped put any of our concerns at ease and was always contactable and quick to reply. She let us look at the show home without breathing down our necks and gave us the freedom to explore. Being first time buyers, Jacqueline provided us with all the information and reassurance we needed to go ahead and purchase our first home. Would highly recommend.
JH · 13 April 2026
★★★★★ 5/5
TrustpilotWe completed on our new Lovell Home…
We completed on our new Lovell Home this week. Having had unexpected brain surgery earlier in the month we needed help. It came in spades in the form of Bonnie Younger the Sales Executive at the Park View Site in Holt. She is just a diamond who not only walks the exra mile she carried us along with her. Thank you Bonnie.
Mr · 13 December 2025
Agent replied · 24 December 2025
Thank you Mr Chapman for leaving a lovely 5* review of your experience with the team at Park View in Holt.
It's wonderful to read your comments about our sales team, and we have passed them on directly to Bonnie, who we know will be very happy to read them.
Thank you again Mr Chapman, we hope that you will be incredibly happy in your new Lovell Home!
The Lovell Team.
★★★★★ 5/5
TrustpilotWhat a great experience was lovely The…
What a great experience was lovely The person that was presenting the House was so kind and polite couldn’t ask for anything
Fabio · 13 September 2026
Agent replied · 24 September 2026
Thank you Fabio for leaving a lovely 5* review of your experience with Juanita at Florence Fields in King's Lynn.
It's wonderful to read your comments about our sales team, and we have passed them on directly to Juanita, who we know will be very happy to read them.
Thank you again Fabio, we hope that you are very happy in your new Lovell Home!
The Lovell Team.
★★★★★ 5/5
TrustpilotHeidi was exceptionally helpful
Heidi was exceptionally helpful, efficient, patient and understanding. She made a difficult situation as stress free as possible.
Patricia · 20 September 2026
Agent replied · 24 September 2026
Thank you Patricia for leaving a lovely 5* review of your experience with Heidi at Driftwoods at Lavender Chase in Hunstanton.
It's wonderful to read your comments about our sales team, and we have passed them on directly to Heidi, who we know will be very happy to read them.
Thank you again Patricia, we hope that you are very happy in your new Lovell Home!
The Lovell Team.
★★★★★ 5/5
TrustpilotBowlers Green, Hopton
Debbie at Bowlers Green, Hopton has been fantastic, friendly, knowledgeable and happy to help. Made the visit worth while.
Work · 4 September 2026
Agent replied · 24 September 2026
Thank you for leaving a lovely 5* review of your experience with Debbie at Bowlers Green in Hopton on Sea.
It's wonderful to read your comments about our sales team, and we have passed them on directly to Debbie, who we know will be very happy to read them.
Thank you again, we hope that you are very happy in your new Lovell Home!
The Lovell Team.
★★★★★ 5/5
TrustpilotGreat experience with Lovell Homes
I have only just reserved a plot with Lovell Homes at Ruby Meadow in Holsworthy Devon so it’s early days but so far I feel that I’m being well looked after Justin has been amazing and helping me through the process along with Janine I’m very happy with everything
Edithrose · 7 September 2026
★★★★★ 5/5
TrustpilotSaints Green South Otterington
Jayne was very professional and approachable. She answered all our questions and was happy to spend time with us viewing our new home. Very helpful and a good knowledge of the local area.
Paul · 18 May 2026
Agent replied · 1 June 2026
Hi Paul, thank you for your lovely review. You comments will be passed on to Jayne, and we look forward to welcoming you into your new home. Thank you, Lovell Homes.
★★★★★ 1/5
TrustpilotYet another problem dealing with Lovell’s
After numerous problems with our new build house in Cwmbran, we find ourselves in yet another situation with Lovells. We claimed through NHBC for a damp problem in an external wall. The problem is that the MgO boards have failed causing internal damage. Eighteen stressful months later our claim got accepted. The work required to replace the failed MgO board has been offered to Lovells, which NHBC has said they’ve accepted. Apart from a visit in March when they removed bricks in various places in the wall in question, we’ve heard nothing since. NHBC have said Lowell’s are not answering their calls or emails. We have also tried to make contact.
Paul · 5 May 2026
Agent replied · 24 August 2024
Hi Paul, we’re very sorry to read about your experience and the frustration this situation has caused.
We take concerns like this extremely seriously and aim to provide clear communication and timely updates on all NHBC-related works. We apologise that this has not been your experience to date.
Due to the nature of NHBC claims, there can sometimes be delays while works are reviewed, scoped, and coordinated between all parties. However, we recognise the importance of keeping you informed throughout the process.
Our Customer Service team is currently awaiting confirmation from the nominated contractor who will be carrying out the works, including their availability to undertake further inspections to agree a final scope of works. As soon as we receive this update, we will contact you directly.
If you would like to discuss this further in the meantime, please don’t hesitate to contact us on 0800 085 5621 or email customer.services@lovell.co.uk, quoting your property details so we can assist you as quickly as possible.
Thank you for bringing this to our attention.
Kind regards,
Lovell Homes
★★★★★ 5/5
TrustpilotGreat reservation experience
We’ve recently reserved a plot in Morpeth with Bella. The whole process has been really great. Bella has been super helpful and explained all our options and the process really well.
Mrs · 1 May 2026
Agent replied · 1 June 2026
Thank you for your review. It is great to hear that you had such a positive experience, your lovely comments will be passed on to Bella. Thank you, Lovell Homes.
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