Trusted Agent profile · Acle
★★★★★
867 reviews across 2 platforms
Norwich Road, Acle, NR13 3BU
Lovell's office in Acle, at Norwich Road, is rated 4.1 out of 5 across 867 reviews on two platforms, including 2 Google reviews rated 5.0.
Every review we hold for the Acle office, from every platform, shown as written. First names only.
5/5
TrustpilotReally friendly staff
Really friendly staff, particularly Ange and Chloe. They have been very helpful and supportive too.
Dear Katrina, Many thanks for taking the time to write such a positive review. We're very lucky, Ange and Chloe make a great team, and their experience and kindness always ensures our customers have a positive journey with us. Have a lovely day, Nicole, Midlands Marketing Team.
5/5
TrustpilotExciting new times
Lovely staff so easy to talk to. Never felt rushed or pressured into anything. Everything was explained carefully and any questions answered. The site was very tidy a joy to walk to the show house which was very well presented. We visited several times each time equally impressed. Having now paid our deposit we cannot wait to move in. We wish you all the best in your development at Scarborough.
Thank you for your very positive feedback, we are delighted that you are excited about your pending move into what we hope becomes your forever home. We pride ourselves in providing a 5 star service that is individual to each of our customers, so your feedback is really appreciated and gives us confidence we are getting this right. All the very best wishes for a smooth move and we look forward to welcoming you into your new home at Sandcastles very soon.Many thanks, Later Living by Lovell team
5/5
TrustpilotWe had a visit from Tom today to attend…
We had a visit from Tom today to attend to some snagging issues. Tom was really great. Very thorough and did a really good job throughout. He was meticulous, and took time to go through and show us what he had done with each item, and checked that we were happy with the outcome. A very friendly chap, and a job well done. Many thanks Tom.
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Tom.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Tom and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
5/5
TrustpilotLovell Homes, Morpeth
We recently visited the Lovell Homes development at Edward’s Birch in Morpeth. Bella in sales was so helpful, we were so impressed with her knowledge of the house types and upgrades available. Bella made us feel comfortable and not pressurised whatsoever. We will definitely be going back hopefully to buy our next house.
5/5
TrustpilotA grand day out at Drummond park
The staff at the sales office Pires, Tanya & Shelia were very helpful and informative the choice of Kitchen colours, flooring and worktops also the very generous contribution from Lovells towards those items and the way your houses 🏘 are built with block & brick not timber I would definitely recommend your company
5/5
TrustpilotThe sales team at Drummond Park
We found Tanya & Mel very helpfulwhen we went Sunday to sort out the reservation, Tanya was very helpful, guiding us through the process for what we wanted in the new house, ie flooring, carpets, what tiles we required in the bathroom and ensuite And also outside in the garden ie Did we want an outside tap? And did we want outside lighting?all in all, we’d like to thank Tanya for the constructive help that she gave us
Thank you very much for your 5 star review. We are pleased to hear that the reservation meeting went well and that you felt supported throughout the process by the sales team. I have passed your feedback onto Tanya and Mel and we look forward to welcoming you into your brand-new Lovell Home.
5/5
TrustpilotFantastic House! Fantastic Team!
We cannot say enough kind words about the Lovell Team at William's Park in Wymondham. Right from the off we dealt with Matt who remained a constant friend throughout the challenges that laid ahead! His communication was excellent and professional at all stages. The whole experience of buying from Lovell has been first class. The house build and quality is phenomenal and the attention from each Lovell colleague has been superb! The whole development is well designed, with additional qualities and finishes we didn't expect. Highly recommended!
Thank you Keith for taking the time to leave a 5* review of your experience buying a new Lovell Home at William's Park in Wymondham.We have passed your comments on directly to Matt & Jo, who we know will be really happy to read them.Thanks again Keith, we hope that you have a lot of happiness in your new home in 2024.The Lovell Team
5/5
TrustpilotIts been a pleasure dealing with Lovell…
Its been a pleasure dealing with Lovell Homes. I'm only at the start of my journey and so far they have been friendly supportive and can't do enough to assure me of the process and what to expect at each stage. Easy to talk to and a pleasure
Thank you for taking the time to leave a 5 star review Susan. We are delighted to hear that you've found our team friendly and supportive, and that we've been able to guide you through your buying journey. We wish you all the best in your brand-new Lovell home.
1/5
TrustpilotSearch party needed to find customer care at Lovell
We moved into our house in 2021, and by going around the house during our own snagging process found over 200 issues. I must stress that we are not builders nor in the trades sector. These were raised with Lovell and over the last 2 years most have been fixed very gradually at their own slow pace after repeated requests. I have waited in so many times for Trades that did not arrive. A leak from the family bathroom toilet area was reported months ago, and nothing done to sort it. Several plumbers/managers have come and reported back to Lovell that the area needs stripped back to reveal the source of the leak. The bathroom floor tiles are now lifting and dangerous. The skirting is coming away from the wall and black mould is now evident in that bathroom. I hate to think what damage is being done to the house. Customer care no longer communicate as it appears they have nothing left to promise. The whole situation has been totally wearing, and it appears that Lovell hopes that people will give up and just accept their shoddy workmanship. This is only the tip of the iceberg of my negative experience with lovell. I could easily write a long tedious novell on the whole disappointing experience. One star out of five is generous.
We are sorry to hear that you have not had a great experience with your new home, please let us know which property you have purchased from us and your contact details as we have requested this information from you via TrustPilot so we can look into this matter and resolve your issues.Kind regardsLovell Homes
5/5
TrustpilotSeamless and stress-free buying experience
We recently had the pleasure of buying a house with Lovell Homes, and we are thrilled to give them 5 stars. From start to finish, Jo and Matt were nothing short of exceptional, making my wife and I's dream of owning a home a reality.Both Jo and Matt throughout the entire process demonstrated their utmost professionalism and prompt communication, keeping us well-informed at each stage and giving us confidence in the decisions we were making togetherWe were expecting a daunting process, but Jo and Matt were fantastic at making the process seamless and stress-free. We can't thank them enough for all of their help.
Thank you Dale for leaving such a lovely 5* review of your experience with Jo and Matt at William's Park, and buying a new Lovell Home.We have passed your comments on directly to Jo and Matt, who we know will be so pleased to read them.Thank you again, and we hope that you continue to be very happy in your new home.The Lovell Team
5/5
TrustpilotJob done! No more snags...
We had some snagging issues with our Lovell home on the Crown Meadow estate in Norwich, but we’ve systematically chipped away at them, liaising with Tanya in Customer Services.They have been very good setting things right. Today Rob and Jordan have done an amazing job finishing the last bits. They were thorough - no short cuts. Both were courteous and left everything really tidy. We love our new home!
Thank you Chris for taking the time to leave such a lovely 5* review for the work which was carried out on your home at Crown Meadows in Newton St Faith, by Rob & Jordan, and organised by Tanya.We are so pleased to read all of your comments on the service which you have received and the quality of work carried out. We have passed your comments on directly to Tanya, Rob & Jordan and our customer care team in the region, who we know will be really happy to read them. Thank you again Chris, it's wonderful to hear how much you love your new Lovell Home.The Lovell Team
1/5
TrustpilotUseless
I’ve only given one star because I have too. I do love my home, but the company are absolutely useless at costumer care, the quality of our home when moving in was shocking and took well over a year and constant back and forth to get sorted, nearly 2 years in now and a problem that we thought was a drainage issue that Lovell still haven’t rectified turned out to be an ongoing water leak due to poor fitting that has only just been fixed.We’ve used the emergency contact line to report our boiler not working. So no heating or hot water and been told this is not an emergency and that they ‘only deal with refurbs out of hours’? There is literally no care after you’ve brought the house.
Thank you Katie for leaving a review, and for your feedback on your new home. It's lovely to hear that you love your new home, and we apologise for any frustration which you have experienced since moving in.We have passed your comments on directly to our customer care team, who will be in touch regarding the feedback you have given. We hope to rectify any outstanding issues as soon as possible, and that you will continue to be very happy in your new home for many years to come.The Lovell Team
5/5
TrustpilotLovell’s Site Team
This review is purely to commend the Lovell’s Site Team and their support trades. After a lengthy process of rather frustrating communication with Lovell’s management to rectify a plumbing issue at my new property I have to give credit where credit is due when it was finally handed to the tradesmen to correct the fault.
Thank you for taking the time to leave a 5* review for the service which you have received from our Wymondham site team. We have passed your comments on directly to the Site Manager, who we know will be really happy to read them, and to our customer care team in the region for review. Thank you again.
5/5
TrustpilotWhat an amazing housing development (…
What an amazing housing development ( Wild Walk ). We were totally blown away with the quality and look of the houses. And plenty of space between them and ample parking which is so refreshing from other new build sites we have seen. And Dave was fantastic with us showing us around the site physically on foot not from a plan. And great explanations of the development, We found the ideal plot (66) and perfect house for our next venture. Thanks Ian and Nic Brogan.
Thank you! We wish you all the best in your new home
1/5
TrustpilotBehaviour
I’m unfortunate to live opposite one of their building sites. General construction noise is one thing but loud banging from 6:45 am and loud music that can be heard in our home with the windows closed above the sound of the machinery is just anti social behaviour. I’ve tried to call & emailed the West Midlands office, hopefully someone there can help with this truly anti social behaviour.
5/5
TrustpilotGreat experience from seeing the plot until moving in.
We had our heart set on the plot we eventually were able to secure from the moment we discovered Lovells development on Houlton in Rugby. Julie was and is wonderful and helped us from day 1 until we moved in and since. Ryan and Dave have been exceptional with the few snagging issues and we would definitely recommend the Lovell team. Thanks we love our new home .
Good morning VT, thank you for taking the time to write such a positive review about the team at Spectrum @Houlton. I'll ensure the message is passed on. We're also delighted to hear of your experience with us and hope you create many happy memories in your new home. If there is anything else you need, you know where we are. Have a wonderful day, Lovell Midlands.
5/5
TrustpilotA beautiful Lovell home with great service
We have just moved into our Lovell home and absolutely love it! From agreeing the sale through to the handover, everything has been first class! Our home looks and feels fantastic. The beautifully spaced homes within the development give an overall feeling of privacy and exclusivity. The finish of the homes feels high quality and everyone we have spoken to regarding Lovell have been so friendly and passionate about their homes, especially Dulcie Bailey!
Thank you Paul for leaving a lovely 5* review of your experience buying a new Lovell Home at St Edmund's Park in Acle.It's wonderful to read your comments about Dulcie, and we have passed them on directly to her. We know she will be very happy to read them.Thank you again Paul, we hope that you will be very happy in your new home!The Lovell Team.
5/5
TrustpilotMaris and Rob from the Lovell customer service team
Maris and Rob from the Lovell customer services team have done some terrific work for us today, they are always a pleasure to deal with, and the standard of their work is exemplary. They should be commended for their attention to detail, and general work ethic, they are a credit to Lovells. Sue & Brian . All saints Green.
Thank you Brian for taking the time to leave a 5* review for the service which you have received from our customer care team in East Anglia, and the work which was carried out on your home by Maris & Rob. We have passed your comments on directly to Maris & Rob, who we know will be really happy to read them, and to our customer care team in the region for review. Thank you again Brian.
5/5
TrustpilotOutstanding
From start to finish, Kinsted/Lovell have been exceptional. They are efficient, informative, and friendly, always willing to help. I would highly recommend them to anyone. I was amazed when they knocked on my door on the day I moved in to ensure everything was alright. I can't praise them enough, truly outstanding!
Hi Lucy, We strive to ensure our customers receive the best quality service at every point during the home buying process. We are so pleased to hear you had a great experience and wish you every happiness in your new Kinsted home! Kind regards, Kinsted & Lovell Southern
1/5
TrustpilotThis developer refuses to fix any…
This developer refuses to fix any snagging issues raised during the warranty period once the warranty period expires. They ignore emails and phone calls in the hope that you will simply go away. Dreadful company.
Hi Tom, Lovell can confirm that we have been in touch previously and carried out works to your property to rectify issues. Any further issues, please do get in touch so we can look into this for you. Thanks, Lovell Team
5/5
TrustpilotWe brought out first dream home at…
We brought out first dream home at Summerlink, we met Becky and Steve during the muddy Boot event both were very helpful from the Muddy Boot event to the day we got our key Becky Guided and helped a lot.
Hello Prashant, Thank you for your feedback. I am glad to hear your experience with the team and Kinsted has been a success. Kinsted pride ourselves on excellent customer service and supporting our customers! Wishing you lots of happiness in your new home! Thank you!
5/5
TrustpilotThank you Drummond Park!
Brilliant experience from the very start! The staff at Lovell, Drummond Park are so welcoming and are always happy to help. They made our whole experience as first time buyers enjoyable, exciting and understandable. Tanya is our sales rep and she communicates with us on a friendly yet professional level. Tanya made the process very easy for us to understand and go through, which can be daunting as first time buyers. We are so glad we found Drummond Park, who helped us buy our dream home! Would 100% recommend Tanya and the team! :)
Thank you very much for your 5 star review. We are so pleased to hear you are happy with the process and that Tanya put you at ease as first time buyers. Your positive comments have been passed to the Drummond Park team. We look forward to welcoming you into your brand new Lovell Home. Kind regards, Lovell Homes
5/5
TrustpilotWe are currently purchasing a Lovell…
We are currently purchasing a Lovell home and Emily has been absolutely fantastic right from our first viewing, even messaging us on her day off.
Hi Emily, Thank you for your 5 star review, we're delighted to hear that you had such a fantastic experience! We appreciate your positive feedback and will be sure to pass your kind comments onto Emily. We look forward to welcoming you into your new home! Kind Regards, Lovell Homes
5/5
TrustpilotA Seamless Home Reservation Experience with Lovell
We recently reserved a new home with Lovell, and the experience was very positive. We were impressed by the quality and design of the homes available and found the right home for us.The standout aspect of our experience was the service provided by Mandy, our Sales Representative. Her friendly demeanour and professionalism made the entire process smooth and enjoyable.Mandy has been a great help guiding us through the initial paperwork, ensuring we understood each step. She was also really helpful in showing and explaining options for flooring and other extras available and helping us choose them.Her communicative approach continues to keep us informed and engaged.As we look forward to completing the remaining steps with Lovell, we feel confident and excited about moving into our new home. If our experience so far is anything to go by, we know we’re in good hands.
Thank you so much for your 5* review. It's wonderful to hear about your positive experience reserving a new home at All Saints Green in Stradbroke.We have passed your comments on directly to Mandy, who we know will be so pleased to read them.We're really looking forward to continuing on your Lovell Home journey with you, and welcoming you to your new home.The Lovell Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lovell's Acle office has 867 reviews across two platforms: 2 on Google, 865 on Trustpilot (across the whole business).
Lovell Acle is rated 4.1 out of 5 across all 867 reviews, and 5.0 out of 5 on Google from 2 reviews.
Lovell Acle, Norwich Road, Acle, NR13 3BU.
