5/5
TrustpilotEducation from my mother
Trusted Agent profile · Acle
Lovell Acle reviews
★★★★★
867 reviews across 2 platforms
Norwich Road, Acle, NR13 3BU
Part of Lovell, see every office.
Lovell's office in Acle, at Norwich Road, is rated 4.1 out of 5 across 867 reviews on two platforms, including 2 Google reviews rated 5.0.
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Reviews
Every review we hold for the Acle office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotNew home, finally!
My new home finally exchanged this week after over a year of being in chains. I am very grateful to Mandy in Strabroke for not giving up on the process and for chasing her heart out every week for me.
Agent replied · 24 August 2024
Thank you Heather for taking the time to leave a 5* review of your experience buying a new Lovell Home at All Saints Green in Stradbroke. Congratulations on your exchange!We have passed your comments on directly to Mandy, who we know will be really happy to read them.Thanks again Heather, we hope that you have a lot of happiness in your new home in 2024.The Lovell Team
5/5
TrustpilotGreat service & very helpful people &…
Great service & very helpful people & lovely homes & explained very well
4/5
TrustpilotReally good experience
Really good experience, and the sales assistant was super nice, helpful and patient. The only downside is we were not allowed to take pictures of our floor plans due to company policy and we need to keep going back in to do so. This is really hard to do when you don’t live 10mins down the road
Agent replied · 24 August 2024
Thank you for your review, we will pass on your lovely comments to the team at Spectrum.Kind RegardsLovell Homes
5/5
TrustpilotAmanda at All Saints Green Stradbroke
The initial Reservation and Inspirations process was a seamless experience being facilitated by a very knowledgeable Amanda at All Saints Green, Stradbroke. Amanda has also helped me remotely with some additional Inspiration changes. Overall a very positive experience and I look forward to my new home and life in Suffolk.
Agent replied · 24 August 2024
Thank you Julie for your 5* review! We have passed your comments on directly to Mandy at All Saints Green in Stradbroke and can't wait to welcome you to your new home and life in Suffolk.The Lovell Team
5/5
TrustpilotWelcome meeting on site
Met with Site Manager Dave Sweeney and Sales Exec Luke King today for our welcome meeting about our new home. This was a first class experience with reassurance and support shown by both. We feel we are in good hands after such a positive meeting...starting to get excited
Agent replied · 24 August 2024
Hi Susan, Thank you for your kind review! I will make sure to pass your lovely comments onto Dave & Luke. We look forward to welcoming you into your new home. Thank you again,Lovell Homes.
5/5
TrustpilotPrompt customer service
I contacted Customer Service before 9am regarding an issue with my boiler. By 9:10am I had received a phone call from the heating engineer to arrange a visit later in the morning.
Agent replied · 24 August 2024
Thank you Mr Bates for taking the time to leave such a lovely 5* review about our customer care team in East Anglia.We have passed your comments on directly to them, and we know they will be very happy to read them.Thank you again Mr Bates, we hope that you are very happy in your new Lovell home.The Lovell Team
5/5
TrustpilotEmma was great in dealing with us on…
Emma was great in dealing with us on the purchase
Agent replied · 24 August 2024
Thank you for your comments Marco which have been passed on to Emma, we are pleased you had such a great experience and look forward to welcoming you to your new home at Trinity Walk soon. Lovell Homes.
5/5
TrustpilotBrilliant customer service
Had some minor snags in my property at St Edmunds Park, Acle.Jordan the decorator was fantastic and went above and beyond his duties alongside being welcoming and friendly.Would highly recommend
Agent replied · 24 August 2024
Thank you Christos for taking the time to leave such a lovely 5* review for the work which was carried out on your home at St Edmund's Park in Acle, by Jordan.We are so pleased to read all of your comments on the service which you received from Jordan and the quality of work carried out. We have passed your comments on directly to him and to our customer care team in the region, who we know will be really happy to read them. Thank you again Christos, we hope that you are very happy in your new Lovell home.The Lovell Team
5/5
TrustpilotSales girl in Hamilton was just the…
Sales girl in Hamilton was just the loveliest lady and made our reservation so nice highly recommended xx
5/5
TrustpilotThorp Arch
Friendly, knowledgeable and efficient. Caroline at Thorp Arch was excellent
Agent replied · 24 August 2024
Hi, Thank you for your lovely review. I will make sure to pass your kind comments onto Caroline. Thank you again, Lovell Homes.
5/5
TrustpilotExcellent customer service.
Kathryn and Laura are a credit to Lovells. Very helpful and supportive. Explained everything, no pressure and always replied very quickly. Lovely ladies and a great experience when purchasing a new home Lovells homes are lovely too.
Agent replied · 24 August 2024
Thank you very much for your 5 star review. We are so pleased to hear about your positive experience and I have passed your comments onto the sales team. We look forward to welcoming you into your brand-new Lovell home.
1/5
TrustpilotGround Solutions & Lovell
Lovell are using a management company on many of their new developments who operate under the trading name of 'Ground Solutions'. Be warned this firm will leave your fantastic new development in a dire state. Check with Lovell who they are appointing to maintain the development long-term before you sign on a new property: you only have to look at Ground Solutions to see how quickly, private developments, are now deteriorating due to severe mismanagement that Lovell continue to endorse.
5/5
TrustpilotHighly Recommend Lovell
Cannot Thank lovell Homes enough, for helping us with our first home. Great Customer service from both Lloyd and Katherine such lovely individuals so kind and caring, always willing to go that extra mile to make our experience that extra special, Would highly recommend!! Thank you again :)
Agent replied · 24 August 2024
Thank you very much for your 5 star review Francesca! I have passed your kind words onto the sales team. We are so happy to hear you are pleased with your experience and we look forward to welcoming you into your brand-new Lovell Home. Kind regards, Lovell Homes
5/5
TrustpilotThank you Lovell
Wonderful service from Lovell at Stradbroke. Both Matt and Mandy have been amazing and always on hand to help and guide us through the process. We love the house and location.
Agent replied · 24 August 2024
Thank you Linda for leaving a lovely 5* review of your experience with Lovell Homes at All Saints Green in Stradbroke.It's wonderful to read your comments about our team, and we have passed them on directly to Matt & Mandy, who we know will be very happy to read them.Thank you again Linda, we hope that you are very happy in your new Lovell home!The Lovell Team.
5/5
TrustpilotGreat service post purchase
Tom gave us a 5 star service sorting out the settlement cracks in our home we purchased from Lovell 2 years ago. Polite, helpful and great quality work. Thank you!
Agent replied · 24 August 2024
Thank you Lesley for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Tom. We are so pleased to read all of your comments on the service which you received from Tom and the quality of work carried out. We have passed your comments on directly to him and to our customer care team in the region, who we know will be really happy to read them. Thank you again Lesley, we hope that you are very happy in your new Lovell home. The Lovell Team
5/5
TrustpilotJordan decorator Heath Farm
Jordan decorator Heath Farm, a very nice man who did an excellent job of sealing and repainting my kitchen. Looks much better, well finished and a neat and tidy job
Agent replied · 24 August 2024
Thank you Liz for taking the time to leave such a lovely 5* review for the work which was carried out on your home at Heath Farm in Holt, by Jordan.We are so pleased to read all of your comments on the service which you received from Jordan and the quality of work carried out. We have passed your comments on directly to him and to our customer care team in the region, who we know will be really happy to read them.Thank you again Liz, we hope that you will be very happy in your new Lovell home.The Lovell Team
4/5
TrustpilotExcellent Sales Service
The sales service provided from Julie is excellent. She clearly explained what the customers want to know and responded efficiently.
5/5
TrustpilotWe have had a very pleasant journey so…
We have had a very pleasant journey so far with Lovell, any questions we have asked, the answers have been provided promptly. Nothing is too much to ask and all details regarding the purchase of our property have been explained thoroughly. I would highly recommend Lovell
Agent replied · 24 August 2024
Thank you very much for your 5 star review. I have passed your positive comments onto the sales team! We look forward to welcoming you into your brand-new Lovell home
5/5
TrustpilotExcellent service
The team at Locke Gardens have made our experience so easy and enjoyable. Their knowledge of all areas is outstanding. We feel very lucky to have purchased with Lovell.
Agent replied · 24 August 2024
Thank you very much for your 5 star review Martha. We are so pleased to hear about your experience with Lovell and the sales team at Locke Gardens. I have passed your kind words onto the team. We wish you all the best in your brand-new home.
1/5
TrustpilotSaddened
Saddened I’ve sent numerous emails to customer care, weekly intact and no reply. Fully appreciate COVID has ground stuff last year to a halt but still unresolved issues from Oct 2019.Plumber has been I don’t know how many times.For the price I paid I would expect better.
5/5
TrustpilotLuke was very friendly and personable…
Luke was very friendly and personable throughout the whole sales process. Made us feel welcome and managed to help us to secure our dream home. Couldnt ask for better!
1/5
TrustpilotThank you for your reply
Thank you for your reply. I have a full log and account of how many times I have had to chase the sales re our property. Seen as we first reserved the house last October, we were told we would be in before Christmas and we are still not in the house! I make more calls to Lovell than Lovell make to me!The house is beautiful we just want to move into it. The date has been changed 4 times. We have been so patient. Please just make it so we can move in ASAP
5/5
TrustpilotWould happily recommend Lovell Homes.
Easy to deal with from day one. Ali helped to same sure it was a smooth process. Sorted out a few snagging issues before moving in.
Agent replied · 24 August 2024
Thank you for your lovely feedback which we have passed on to Ali, we hope you are very happy in your new home. Best Wishes, Lovell London
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Tell us what you need and we'll put you in touch. Lovell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Acle.
