Every review we hold for the Acle office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPoor workmanship means long-term trouble.
Superficially it was a nice house on show on the estate, after construction of the one we bought it was a different story. Very poor workmanship from subcontractors who complained bitterly about Lovell's attitude towards them and non-existant site supervision from Lovell staff who spent most of their time in the site office. Their 2 year warranty is rigidly enforced and the real troubles are only starting to become apparent after it has expired. Stay away from them and find a reputable builder who can do the job that you paid them to do.
Barbara · 11 January 2020
Agent replied · 24 August 2024
Hello Barbara and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 5/5
TrustpilotWe have had a great experience from the…
We have had a great experience from the beginning with Debbie helping us. Buying your first home you don’t really know what needs to happen, but she is always there to answer our silly questions and is always happy and positive. The Lovell homes are my favourite new builds and I would recommend them to anyone!
Shona · 28 July 2023
Agent replied · 24 August 2024
Thank you Shona for leaving a wonderful 5* review of your experience buying a new home at Bowlers Green in Hopton-on-sea. It can feel quite overwhelming buying your first home, and we're really pleased to hear that Debbie has been there to support you and answer any questions which you've had. We've passed your comments on directly to Debbie, who will be really happy to read them.The Lovell Team
★★★★★ 5/5
TrustpilotBrilliant experience from start to finish
Brilliant experience from start to finish at Locke Gardens Newport. Kathryn helped us choose the perfect home and made the reservation process easy and stressfree. Herself and Lloyd then helped us order extras, make all the arrangements and were always on hand to answer any questions. We are over the moon with our new home and would highly recommend!
Sarah · 30 April 2023
Agent replied · 24 August 2024
Thank you very much for your 5 star review Sarah. We are so pleased to hear your positive feedback which has been passed onto the sales team.
★★★★★ 1/5
TrustpilotWhere do I start?!
Where do I start?!If I could give them 0 stars, I would. Bought my first home off them which I physically despise going home to because of the amount of issues and the non-existent customer service from them. I’ve heard every excuse in the book, they don’t care about your happiness or the quality of your home, they want your money. End of. I couldn’t built a better home myself. Considering selling my house after not even being in it a year and the development not even being finished. I am one distraught first time buyer.
TAYA · 26 September 2019
Agent replied · 24 August 2024
Hello Taya and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 1/5
TrustpilotMy complaints is being ignored!
I have raised several complaints to Lovell directly in the last 2 years and have never received a response back from the customer services team directly. I recently raised a complaint 6.8.19 again copying in all project managers and the CEO and still haven’t had a response. The timeframes are 28 days (which is appalling) however it’s just bad customer service to not even send an acknowledgement on the receipt of a complaint and the progress of the complaint. The automated email response is not an acknowledgement. Lovell homes hasn’t engaged with me at all since my Complaint. I wouldn’t recommend purchasing a house through this partnership.
Jkj · 27 August 2019
Agent replied · 24 August 2024
Hello Jkj and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 5/5
TrustpilotEmma was absolutely amazing!
Emma at Lovell was absolutely amazing! Her honesty, integrity and helpfulness can not be given enough praise - thanks Emma!
Charlotte · 17 May 2022
Agent replied · 24 August 2024
Hi Charlotte, thank you for your kind feedback which has been passed on to Emma. We look forward to welcoming you in your new home at Trinity Walk soon!
★★★★★ 1/5
TrustpilotAbsolutely avoid buying a home with lovell
Absolutely avoid buying a home with these shocking ...I purchased a new build (first time buyer) and was told I would be able to see the house and several stages of building to check everything was ok etc I only got to see it once and was fobbed off with excuses of why we couldn’t see it. We have had several problems with our home and customer services are useless and rude. We ring them to report a problem they say they will get back and they never do. The garden is a joke there are different fence panels on the one side to the other so the garden looks like an eye sore. The grass was dead and yellow/brown when we moved in but was told it was fine. Our heating doesn’t work but apparently it’s our fault even though it’s been broke since we moved in and they refuse to help us fix it. The back door wouldn’t lock properly for months and we was ringing and you can see where they have screwed things in wonky. Several cupboard doors have had door handles come off or hinges break (we have lived here la year). We had bad water pressure when we moved in had several people come and tell us it was ok. We had someone else come in not from Lovell they said it was a joke and sorted it. I could continue but I’d be writing for another 10mins. Avoid avoid avoid
Reeree · 23 July 2019
Agent replied · 24 August 2024
Hello Reeree and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 1/5
TrustpilotBE WARNED
Save yourself so much stress and anxiety and DO NOT buy from this builder! The five star reviews are from people who have not moved in yet!! You want to know what you will get, filter to the one stars and this is the true reflection of what your hard earned money will get you….Misery! I don’t need to document on here everything that has happened to us since we moved in in June 2021…read everyone’s else’s and that’s pretty much been our life and still is….Please take heed of what people are saying as they arnt saying it for no reason!
Katrina · 25 January 2024
★★★★★ 1/5
TrustpilotPlease do not purchase
Please do not purchase! Our new home does not look new! We have had countless leaks in different locations, mould coming through ceilings!The finishings are poor!Refusing to fix paid upgrades!Refusing to carry out work that was given by directors!This is just a few of the issues I could go on and on!If this was dealt with in the correct and appropriate manner I would not have left this review but here we are a year and a half later…….Prepare to use your annual holidays sitting in waiting on trades men who actually make the issue a bigger problem and damage your property/house items.
Jenna · 19 January 2024
★★★★★ 4/5
Trustpilotnew build Lovell bungalow
Just initially brought a Lovell bungalow subject to contract , fantastic build and finishes etc , Site rep doing a fantastic job ! only gripe is they have put Radiators in bedrooms not in the usual place under windows , instead on other walls , reducing space for wardrobes , drawers etc ,almost impossible to now plan ! otherwise would have given tops marks for everything !
Susan · 10 June 2022
Agent replied · 24 August 2024
Hi Susan,Thank you taking the time to leave a review, we will be sure to pass your kind and positive comments on to David. Your feedback on the radiator positions is noted and will be passed onto the technical team for future consideration. The Lovell Team
★★★★★ 3/5
TrustpilotI bought a 2 year old Lovell home last…
I bought a 2 year old Lovell home last April, it is a nicely appointed house with quality appliances, bathroom fittings and well designed and head effecient. I would imagine the property has been snagged by the previous owners however, over the last few months we have uncovered so many hidden snags. The bathroom extractor in the ensuite was incorrectly installed resulting in a wet ceiling. Sink plug levers back to front, two screws instead of 4 in several installations. window vents incorrectly installed. It's a shame that our experience of what is a lovely home has been marred by lazy workmen failing to complete jobs to the correct standard. I still love my home, I'm lucky that my husband is handy and able tI put these things right.
Jacqueline · 4 March 2019
Agent replied · 24 August 2024
Hello Jacqueline and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 1/5
TrustpilotOver 2 years and still not resolved
We have waited over 2 years for a rendering issue to be resolved , Lovells appear to have no control over their sub contractors, Customer care appear to fudge the issues in the hope that the homeowners will give up on snagging issues .Our rendering issue was caused solely by the subcontractor and is still unresolved.I would never again buy from a large developer.
W · 22 September 2022
Agent replied · 24 August 2024
Thank you for your review and we are sorry to hear the render issue has taken so long to resolve. We understand the contractor in question is returning to complete the work and apply a final finishing coat which should resolve the issue and we are of course trying to ensure this is completed as soon as possible. Once again our apologies for the length of time this has taken.Lovell Homes
★★★★★ 5/5
TrustpilotRosann has been fantastic
Rosann has been fantastic throughout the whole buying process and has been very helpful with every query or request we have made.
Robert · 5 December 2021
Agent replied · 24 August 2024
Thank you for your review Robert, we will be sure to pass your comments onto Rosann.Kind regardsLovell Homes
★★★★★ 5/5
TrustpilotPhone lovells as shower door loose and…
Phone Lovells as shower door loose and needed fixing back on. I was informed there was a Lovells guy on site at moment and he would come look. Whithin 1 hr he came and sorted. GREAT SERVICE (as usual from Lovells).
Barry · 21 May 2024
Agent replied · 24 August 2024
Thank you Barry for leaving a lovely 5* review for the work which was carried out on your home at St Edmund's Park in Acle.It's great to read your comments on the service which you received and the quality of work carried out. We have passed your comments on directly to our customer care team in the region, who we know will be happy to read them.Thank you again Barry, we hope that you are very happy in your new Lovell Home!The Lovell Team
★★★★★ 5/5
TrustpilotReserving my new Lovell home was a very…
Reserving my new Lovell home was a very pleasant experience. Ellie, my sales executive was extremely polite, patient and helpful, especially when choosing my fixtures and fittings. All in all, she made the experience very memorable!
Christine · 16 August 2024
Agent replied · 24 August 2024
Thank you Christine for leaving a lovely 5* review of your experience with Lovell Homes at William's Park in Wymondham. It's wonderful to read your comments about Ellie, and we have passed your comments directly onto her. We know she will be very happy to read them.Thank you again Christine we hope that you will be very happy in your new Lovell home!The Lovell Team.
★★★★★ 5/5
TrustpilotGreat service
Hyacinth Harris was very helpful and informative.
Doru · 29 June 2023
Agent replied · 24 August 2024
Thank you for your review. We are glad Hyacinth was able to help and support you through the process of buying your new home. We will ensure to pass on your comments to her and the teamKindest RegardsLovell Homes
★★★★★ 5/5
TrustpilotI am on halfway now
I am on halfway now, but wanted to thank Lisa Fairhurst (Trinity Walk) who handled us nicely.
Vahagn · 21 June 2022
Agent replied · 24 August 2024
Thank you for your kind comments Vahagn which we will pass on to Lisa. We look forward to welcoming you to your new home at Trinity Walk soon!
★★★★★ 5/5
TrustpilotExcellent customer service
I live on the St Edmunds Park site in Acle, Jordan came round to sort some snags for us, he was excellent, went round and touched up any marks he saw whilst painting! Very friendly and helpful!
Ellie · 16 July 2024
Agent replied · 24 August 2024
Thank you Ellie for taking the time to leave such a lovely 5* review for the work which was carried out on your home at St Edmund's Park in Acle, by Jordan. We are so pleased to read all of your comments on the service which you received from Jordan and the quality of work carried out. We have passed your comments on directly to him and to our customer care team in the region, who we know will be really happy to read them. Thank you again Ellie, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotWendy and the team at the site were…
Wendy and the team at the site were fantastic and helped me secure the property I was looking for .
Jon · 22 January 2022
Agent replied · 24 August 2024
Thank you for your review. We hope you enjoy your new home. Lovell Homes team.
★★★★★ 5/5
Trustpilot🌟 🌟 🌟 🌟 🌟
Everything is perfect. Fully satisfied service, lovell home staff are very co-operative and very punctual. Thank you
Customer · 13 June 2022
Agent replied · 24 August 2024
We are glad you are enjoying your experience with us and thank you for your review. We have passed your positive comments onto the team and we look forward to welcoming you into your brand-new Lovell home.
★★★★★ 1/5
TrustpilotSince buying my Lovell home in November…
Since buying my Lovell home in November 2022 I have had 11 leaks. I have had nothing but issues and they often want to put a plaster on issues rather than actually doing a proper repair. Lovell’s customer care and tradesmen also do not work after 4pm so you will often need to take time off work or ask family when any repairs or visits take place and they are not willing to make any repairs at the weekend or after working hours.
Courtney · 22 November 2023
★★★★★ 5/5
TrustpilotLovell
Great experience everyone very professional and kindWould recommend lovell to anyone, will be looking to see what other sites you have coming upCustomer care worker tom did great job, very well mannered he’s credit to your company
T · 27 June 2024
Agent replied · 24 August 2024
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Tom. We are so pleased to read all of your comments on the service which you received from Tom and the quality of work carried out. We have passed your comments on directly to him and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home. The Lovell Team
★★★★★ 5/5
TrustpilotI felt that everything was explained to…
I felt that everything was explained to me in a clear and concise way. I asked a lot of questions and Dom the sales advisor was brilliant, very helpful, friendly and not at all pushy. Overall, everything was handled in a professional way and the experience has been very positive and complety stress free so far.
Ursula · 9 April 2023
Agent replied · 24 August 2024
Thank you for your review, I will make sure to pass your kind comments on to Dom and we look forward to welcoming you to Hatfield Rise!Kind Regards,Lovell Homes
★★★★★ 4/5
TrustpilotClicked **** should have been *****
I was kept fully informed at every stage of the process by a very professional team at Lovell. Well done.The agents appointed to advertise and facilitate viewing etc. were less that professional and their staff could do with more custoner focused training.
R · 22 March 2024
Agent replied · 24 August 2024
Thank you for your positive review, we have passed your comments on to our Sales Team. We have also noted your comments with regards to our referral agents and will be addressing this with them directly. Thank you,The Lovell Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
