5/5
GoogleReally good service. Charlie was a huge help in managing the issues that we had and getting the sale over the line.
Trusted Agent profile Β· Abingdon-on-Thames
Connells Abingdon-on-Thames reviews
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75 reviews across 2 platforms
11 High Street, Abingdon, Abingdon-on-Thames, OX14 5BB
Connells's office in Abingdon-on-Thames, at 11 High Street, is rated 4.2 out of 5 across 75 reviews on two platforms, including 72 Google reviews rated 4.3.
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Reviews
Every review we hold for the Abingdon-on-Thames office, from every platform, shown as written. First names only.
Google5/5
GoogleFrom 1st meeting with Charlie the complete process was brilliant. I was always updated via E-mail or phone never encountered any problems. πππππ β¦
Agent replied Β· 13 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GooglePurchasing a house through Connells. They have been really good at keeping in touch and helping us find a home (we viewed 3 homes with Connells). They have been friendly, approachable, professional and quick to respond to our questions. They seemed invested in helping us find a home, taking a genuine interest in us and our move. We have not yet completed but so far, we have been happy with the service we have received.
5/5
GoogleCharlie Abbi and the team .cant fauΔΊt them . Fantastic throughout whole proccess . Wendy and ohn cowley
5/5
GoogleCharlie has been very professional and provided an above and beyond service. Canβt recommend using Connells enough.
5/5
GoogleCharlie was very professional and efficient in dealing with our BTL property purchase. Highly recommended.
4/5
GoogleHaving gone through a process elsewhere which fell apart and constantly required me to chase the agent for several months this agency was a welcome change. The agent knew the ins and outs of the agreement and acted quickly when there was new information without having to be emailed constantly for updates. Very good overall, I would use again. Can't remember what they were like for viewings as I found most properties myself and ended up seeing a lot of different agencies.
1/5
GoogleCurrently puchasing a house through Connells and it has been a dreadful experience. The agent did not confirm the viewing and I had to chase this up. He also arrived late with no apology and appeared throroughly disinterested as if put out during the viewing. We offered on the property almost immediately and the agent was scathing towards the offer, which was ultimately accepted (clearly he was thinking of his commission). Connells then demanded copies of every imaginable personal and financial document to continue with the sale, which is clearly beyond their remit as they are the estate agent, not our lender. Most importantly, we were told by Connells that our vendor is moving to a new build which is already built. Turns out they were lying and the plot has an unknown finish date, endangering out chain. Very unprofessional, poor communication and actively rude.
5/5
Googlewe asked for an up to date valuation and out of all the agents (4 in total) Charlie-Rose offered the most comprehensive valuation compared to the others. She took the time to explain the valuation / the marketing they offer and a really in-depth intelligent conversation regarding current market conditions. Thoroughly enjoyed meeting Charlie-Rose and I wouldnβt go anywhere else.
1/5
GoogleDisgusting practices. Deleting reviews. Shameful.
1/5
FacebookPanorama, says it all! Shameful business practice
1/5
FacebookWatch panorama - shocking!
5/5
GoogleCharlie-Rose professional, efficient and, as always, friendly.
Agent replied Β· 13 June 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleCharlie Rose & Abbie weβre both very helpful and nothing was to much trouble when you rang to get updates on moving very pleased with overall experience
5/5
GoogleCharlie and the rest of the team have been incredibly accommodating, professional and efficient through the whole process. Thank you so much again for all of your help.
1/5
GoogleNot professional AvoidNegativeProfessionalism
Agent replied Β· 13 June 2024
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
4/5
GoogleWe bought a house through Connells and it all went through quite well. Maybe there could have been more updates but on the while the buying process was fairly straight forward.
5/5
GoogleUp to now has been great service
4/5
GoogleWe have to move very quickly and Allan and rest of the team made it possible. Very good service . Highly recommendedPositiveQuality, Professionalism, Value
1/5
GoogleBuying a property with my son we put an offer in and we never even got a call back ,disappointing
4/5
GoogleVery poor until they put in a new team. Totally different since then.
5/5
GoogleTim, Dan and Maria at the Abingdon branch were excellent. They were very pro-active, helpful and friendly.
1/5
GoogleRating only, no written review.
Agent replied Β· 23 August 2024
Hello Sonia, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing complianceresidential@connells.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
4/5
GoogleVery professional
Agent replied Β· 13 June 2024
Thank you for your great review. Kind regards, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Connells hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Abingdon-on-Thames.
