Trusted Agent profile · Abingdon-on-Thames, Oxfordshire
Verified
★★★★★
759 reviews across 2 platforms
14 High Street, Abingdon-on-Thames, Oxfordshire, OX14 5AX
Part of Chancellors, see every office.
Chancellors's office in Abingdon-on-Thames, Oxfordshire, at 14 High Street, is rated 4.2 out of 5 across 759 reviews on two platforms, including 406 Google reviews rated 4.5.
Every review we hold for the Abingdon-on-Thames office, from every platform, shown as written. First names only.
5/5
GoogleMy partner and I just completed on the sale of our property with Chancellors and couldn't be more pleased with the service we've received. Alex was excellent in first giving us all of the info we needed to instruct them, and then keeping in regular contact, arranging viewings and providing feedback throughout. Alex and his team managed to get the property marketed and sold within 4 months, so I'd highly recommend to anyone looking for a proactive, motivated agent in the area.
4/5
GooglePositives were timely viewing, constant and rapid communication and responses to all my queries, and a willingness of the agency to help - all of this resulted in a smooth and fast moving process without any issues. It would be really useful to be provided with details of internet access and electric/other amenities available at properties during viewing so that these don't have to be queried later; however, all these queries were answered at a later date via email and done so with sufficient detail and responsiveness. Very professional agency with excellent communication from Hannah Mustoe and Robert Westell, my primary contacts.
5/5
GoogleI have nothing but praise for Chancellors Abingdon branch and our lettings negotiator Elizabeth Bissessar who turned our search for a rental property into a very positive experience, we had dealings with another agency at the same time who were nothing but unprofessional and rude and failed to secure us a property. I explained our situation to Elizabeth who completely understood and sympathised, she booked us viewings at very short notice and communicated with us at all stages of the process, I felt chancellors cut out a lot of the bureaucracy associated with modern day letting agencies, I honestly believe it was her professionalism and hard work that ensured that we got the rental property that we desired within a couple of days. I would recommend anyone who is finding the rental process daunting to get in touch with this branch who will help you find what your looking for, Elizabeth genuinely cares about you, this was very refreshing after being in touch with many agencies that made you feel bad for bothering them! For a personal letting service I highly recommend Elizabeth and chancellors, Thank you so much.
5/5
GoogleI rarely write reviews unless I have had a particularly good or bad experience. In this instance, I am happy to say that, despite the general adverse press that estate agents can receive, I had a particularly good experience with the estate agents at Chancellors' Abingdon branch. I was keen to purchase a flat and complete the purchase as soon as possible. I spotted a vacant flat for sale through Chancellors on a Friday lunchtime, and Stuart Locke rearranged his diary and stayed late that same evening in order to fit in a viewing to suit my working hours. The viewing went well, and I completed the purchase within two months, including arranging survey, mortgage and conveyancing. Throughout the process, Chancellors (Shingirirai Hopkins) kept me informed of progress, and they have a centralised Specialist Sales Team that chase all parties (vendor, purchaser, solicitors, surveyors, mortgage company) and ring around everyone to keep the transaction on track. There were occasional bumps in the road, but each time, both Stuart Locke and Daniel Bradley kept me informed, advised appropriately and we were able to navigate our way through potential obstacles (none of those potential obstacles were of Chancellors' making). Whenever it was not possible to speak to either Daniel or Stuart immediately, the staff at the Abingdon branch were very polite and friendly, took my details, and I always received a call back. The final crowning moment was on the day of completion, and I was stuck in traffic, keen to get my hands on the keys... Stuart stayed until 7pm at the branch to ensure handover of the keys. In summary: a friendly professional service from all those at Chancellors without exception. The purchase was completed in a timely fashion. I was kept informed at all times. Chancellors stepped into the process when I needed them, and resolved them whilst keeping all parties happy. I could always get hold of the people I needed to.
5/5
GoogleI am writing a review based on finding a property through Chancellors, Abingdon. The agent we worked with, Elizabeth Bissessar was quite new to the business but her professionalism and attitude were that of an extremely experienced staff member. Despite being a business I got a feeling that it was more about finding the right property for us as a couple rather than just trying to let the property, as many other agents do. She took the effort to try and really understand what we wanted and needed. The communication throughout the process up to date, as been brilliant and we have been kept informed through every step. For a personal letting experiencing, I would highly recommend Chancellors, Abingdon. Thanks Elizabeth
5/5
GoogleOur search in Abingdon was handled by Stuart Locke from Abingdon office and we have been very happy with the service we received. It was very good to have one point of contact which creates a personal service without needing to tell our story many times. Stuart was our contact, he was there to arrange viewings, show us around, listen to our feedback and reflect this into our search. As we have worked with a few agents in Abingdon, we can say that Stuart has gone the extra mile and we would recommend him to anyone!
5/5
GoogleUpon deciding to sell our property there were no shortages of estate agents in the local area. Chancellors wasn't on my radar, as I considered them to be one of the biggest estate agents and doubted they would give us and the property the attention we hoped for. However, having had a couple of estate agents visit, I thought I would give chancellors a call. I was impressed from the moment they stepped through the door. The manager of the Abingdon branch gave us a run through of the service they offered. We particularly liked the fact that all the sales team would come round to review the property before it went on the market, and that time was set aside each week to have a catch up about the sale. On open day was quickly arranged, and the property was sold the same day. Chancellors showed attentiveness throughout. We were assigned with a property manager (Michael Thomas) who went out of his way to chase the relevant parties when needed and give up to info on how things were going. Locally. Stuart Locke also provided us with updates and took care of anything we needed in relation to the sale. I really can't recommend Chancellor enough. it was a seamless experienced from start to finish.
5/5
GoogleI've been really impressed by the professionalism of the teams I've interacted with at Chancellors. We had initially instructed an online estate agent to sell our property but, when that didn't work out, we contacted Chancellors. From the very first meeting with Alex (Sales Manager) the difference between a high streetand an online estate agent were clear. The level of engagement and interest in selling our house couldn't have been higher. Holly from Alex's team handled viewings and enquiries really well and we were kept very well informed with a great level of communication throughout. We had viewings booked in almost immediately. It's fair to say that most house sale transactions can experience some form of hiccup on the way and ours was no exception. What I hadn't realised was how supportive and helpful the sales and conveyancing teams at from Chancellors would be. Mahnoor was our point of contact and she kept us very well informed and really helped with the negotiation of completion dates etc. I could be wrong but I don't think any other estate agent is offering quite that level of support and service. In any case, I would highly recommend the team at Abingdon's Chancellors office and certainly urge anyone to think twice before choosing an online estate agent - there's no way they can compete with the local knowledge and experience of a high street agent. Lastly, I'd add a huge thank you to Alex, Holly, Jessica and Mahnoor - it's been great to work with them and I'm extremely thankful for their help.
5/5
GoogleVery pleased with Catherine Cray's service.
Thank you for your wonderful feedback, Tim! We're delighted to hear that you were pleased with Catherine Cray's service at Chancellors - Abingdon. Our team strives to provide exceptional support, and it's great to know that it made a positive impact on your experience. If you need any further assistance, feel free to reach out!
5/5
GoogleI've been really impressed by the professionalism of the teams I've interacted with at Chancellors. We had initially instructed an online estate agent to sell our property but, when that didn't work out, we contacted Chancellors. From the very first meeting with Alex (Sales Manager) the difference between a high streetand an online estate agent were clear. The level of engagement and interest in selling our house couldn't have been higher. Holly from Alex's team handled viewings and enquiries really well and we were kept very well informed with a great level of communication throughout. We had viewings booked in almost immediately. It's fair to say that most house sale transactions can experience some form of hiccup on the way and ours was no exception. What I hadn't realised was how supportive and helpful the sales and conveyancing teams at from Chancellors would be. Mahnoor was our point of contact and she kept us very well informed and really helped with the negotiation of completion dates etc. I could be wrong but I don't think any other estate agent is offering quite that level of support and service. In any case, I would highly recommend the team at Abingdon's Chancellors office and certainly urge anyone to think twice before choosing an online estate agent - there's no way they can compete with the local knowledge and experience of a high street agent. Lastly, I'd add a huge thank you to Alex, Holly, Jessica and Mahnoor - it's been great to work with them and I'm extremely thankful for their help.
5/5
GoogleI was searching for an apartment in Abington and I am very happy to come across Chancellors Agency. I spoke with Benjamin Stevens who was incredibly helpful and understanding! He was happy to answer any questions, help me with the process and responded very quickly to my calls and email. Due to the high demand in the area for apartments, not every agency is helpful and willing to spend some time to answer your questions or show sympathy to the situation. I am glad I spoke with Ben. Hope they continue like this! Thank you very much
Thank you for leaving us this great review Chrysi K, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleAlbert was very helpful in organising viewings, paperwork, etc for me finding a place to rent. The systems Chancellors used for viewings and for completing the application were professional and helped reduce person to person contact during the covid pandemic..PositiveResponsiveness, Professionalism
Hi David, we are thrilled that you had an excellent experience with us, thank you for leaving us a 5-star review. We will make sure to pass your thanks on to the relevant teams.
5/5
GoogleViewing experinces have been very good with Chancellors abingdon. Tom have been very helpfull and friendly during viewing visits.
Hi George, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
Facebook??????????Five star quality service was demonstrated by Kassandra Hopkins?????????? in assisting me, from beginning to end! She made the process easy and simple. Very understanding to my needs and requirements... I would definitely recommend Kassandra to anyone and everyone! Thank you for being such a star ????
Thank you so much Micaela! ?? Was lovely speaking to you and your husband! ??
5/5
GoogleIndia has always been polite and helpful and will go the extra mile to help
Thank you so much, Amy! We're thrilled to hear that India provided you with exceptional service. Our team always strives to go the extra mile for our clients. We appreciate your kind words and look forward to assisting you again!
5/5
GoogleSuch a great experience with Chancellors. George is such a gem and they are so lucky to have such a hardworking lad working for them! He has helped my partner and I so much thus far.
Hi Grace, thank you for leaving us this great review. We are sure that the team will enjoy this positive feedback, so we will make sure to pass it onto them. We are delighted that you had such a good experience with us.
5/5
FacebookI would just like to say thank you to Jaymie Cobb who helped me last week she is an absolute star and a credit to the company. By far the best service I have received from Chancellors. Thank you once again Jaymie Cobb.
Hi David, we are thrilled that you had an excellent experience with us, thank you for leaving us a great review. We will make sure to pass your thanks on to the relevant teams.
5/5
FacebookWe just moved out of a property managed by chancellors, the agency and most of the staff working there are extremely incapable, downright unhelpful, with the exception of Isabelle Smyth - Senior Property Manager, so this 5 star goes to her and her only. She remained kind, polite and professional at all situations, was super helpful and where all others failed went out of her way to assist us with our queries. She deserves the recognition, if it wasn't for her we would have had a much worse experience than we did. Thanks Isabelle!
5/5
GoogleIndia has sorted everything so quickly and hassle free making the whole process easy
Thank you, Luke! We're thrilled to hear that India made your experience smooth and hassle-free. Your satisfaction is our top priority, and we're here to help with any future property needs. We appreciate your kind words!
5/5
GoogleFriendly, informative, and professional. Cerian was incredibly helpful during a very busy week of house viewings. Thanks Chancellors!
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookKassandra Hopkins was really helpful in assisting my girlfriend with her insurances. She was friendly which made the whole process simple and easy! My girlfriend doesn’t have Facebook but wanted to make sure Kassandra got the recognition for the brilliant customer service she received! Thanks again!
Thank you Sean! ??
5/5
GoogleThank you to India for helping me secure my next home with Chancellors, Abingdon. She has been amazing! The communication has been brilliant and thanks to India, my new life starts in June 2022.
Hi Sallie, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
FacebookI would like highlight Nicola Ferguson's work as I've been working with Nicola at the last 1 year and she has done the extra mile in all areas to make it all run smoothly for all her clients . I would be happy to recommend Chancellors and all their team members to both friends and to our clients as well. I think Chancellors should be very proud to have such a helpful assistants and employees with their excellent service skills . Thank you all and thank you Nicola!
5/5
FacebookI recently used chancellors estate agents to move to one of there rented property’s. My dealing was with Declan Hartigan ,Who was very informed very helpful and welcoming. Very professional throughout the whole process keeping me informed with a personal touch. It's always a nice surprise when somebody remembers your name considering the amount of people they have to deal with. I highly recommend chancellors estate agent and I am very impressed with Declan Hartigan. After my Smooth transition into my new home I also have perfect after-care service. Robert Higgins
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