Chancellors Abingdon-on-Thames reviews

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I had an exceptional experience with Chancellor Estate Agent, and I must extend my gratitude to India, who went above and beyond to assist me. India's professionalism, knowledge, and genuine care made the entire process smooth and stress-free. I highly recommend Chancellor Estate Agent, especially with India's remarkable assistance. Thank you for your outstanding service!

Miu · 22 April 2024

★★★★★ 5/5

Google

Chancellors have been brilliant in helping us find a buyer - from offers, to sales progression, and incidentals, they’ve been helpful, proactive and professional. Tom H has been a star from start to finish, highly recommend.

Tamara · 2 June 2026

★★★★★ 5/5

Google

I had a great experience with India Allen over the phone. She was extremely helpful, patient, and knowledgeable, answering all my questions clearly. India made the entire process smooth and stress-free. Her friendly and professional approach really stood out, and I felt reassured throughout our conversation.

Yachna · 1 October 2024

★★★★★ 5/5

Google

I had an excellent experience with Connor and Tom at Chancellors. It took a little while to sell my flat but they provided good advice on pricing and the best strategy to sell. They were particularly good at navigating me through the sticky negotiations of accepting or rejecting offers.

Simon · 13 February 2026

★★★★★ 5/5

Google

We're so glad we had Tom Baker dealing with our property buying as he has been super helpful from start to finish. Tom met us at our new home to show us around and from that moment onwards he has been our go to contact. I can always get hold of him on the other end of the telephone and that is so important when moving house. Tom was there to put our minds at ease with any queries we had.

Stuart · 14 March 2022

★★★★★ 5/5

Google

Overall quite a decent experience. We worked with Holly and she was really helpful in getting onto enquiries and kept communications going well. her colleague Daniel also helped us out quite a bit. I would say the post selling team in bracknell needs some work to improve their service and communications, having said that Holly and Daniel at the Abingdon branch were there to pick up and frustrations and chased up when we needed them too so they certainly went above and beyond and would certainly recommend working with them.PositiveProfessionalism

Calum · 22 June 2021

★★★★★ 5/5

Google

I found Tom at Chancellors in Abingdon to very approachable, friendly and well informed on the local property market. He took away any anxiety i had felt about the process of securing my first home. He is a credit to Chancellors and a credit to his profession.

Kate · 9 January 2026

★★★★★ 5/5

Google

Tom demonstrated a high level of professionalism and care. He was well-prepared, patient, and genuinely interested in helping me find the right property. I really appreciated his thoughtful approach.

Edith · 23 May 2026

★★★★★ 5/5

Google

Many thanks to both Catherine Cray and Tom Houlihan for their continued efforts over many months with a very awkward sale of mum's house. All done remotely as we live too far away to be directly involved. 10/10

Lexx · 13 March 2026

★★★★★ 5/5

Facebook

I have used Chancellors for a while now and there have been some ups and downs but I have found that when you develop a working relationship with a named individual it makes a real difference In particular, Shannon Seymour has done an amazing job in trying to résolve recent issues. She has liaised closely with the tenants, us and the contractors making sure issues were resolved quickly and efficiently. She is courteous and really helpful. I should add that Charmaine Smith was also great!!

Evie · 13 October 2020

★★★★★ 1/5

Facebook

Well where do you start. Firstly this is not a reflection on the Sales team. They have been pleasurable to communicate with but little they can do in terms of letting. Office Manager????????? Who ? THE LETTINGS TEAM ARE A JOKE. TIMOTHY IN PARTICULAR!!!!! NO RESPONSE, LITTLE CORRESPONDANCE AND POOR COMMUNICATION. The background. A young couple apply to rent a property. The young lady is 28 weeks pregnant and looking to up size due to arrival and a growing family. Usual viewings etc takes place and an application is applied for to rent a property. All the paperwork etc is submitted and the couple await the response from letting team and landlord after compulsory checks are complete. During this period Chancellors are advising the couple to hand notice of termination to their current letting agreement with another landlord. They DO NOT take this advice until 100% the letting agreement is signed by all parties. This was a struggle as the letting team did not know a particular body part from their elbow. 15 Days after signed agreement an email is received from Chancellors informing the couple that the landlord has withdrawn. NO REASON OR EXPLANATION. JUST AN EMAIL. NO PHONE CALL FROM LETTING TEAM OFFERING ANY OTHER PROPERTIES OR ADVICE!!!!! JUST AN EMAIL. There is now a young couple 28 weeks pregnant having handed in their Notice to terminate soon to be homeless. GREAT WORK CHANCELLORS!!!!!!!!!!

David · 9 August 2020

★★★★★ 5/5

Google

The process with Chancellors has been very smooth and efficient. They provided all the information we needed quickly, and everything has been straightforward so far. India, the agent who assisted me, has been incredibly kind and extremely helpful throughout the whole process. I really appreciate her support.

Priscila · 17 December 2025

★★★★★ 1/5

Facebook

Chancellors asked several times to come and update the valuation on our property. We arranged for 1400hrs today. At 1410 nobody had arrived and so I called the office ….. 1st lie - I was told that I had cancelled the appointment by the lad who answered the phone, no I hadn't, why would I be ringing to find out where Chris was? 2nd lie - Oh we tried to ring you several times this morning to check you would be in......that's strange as I was in all morning and have no missed calls!! Its better to tell the truth than to try and come up with pathetic excuses which can be checked. I have told them I have no faith in them and to take me off their books. Very disappointing service after my wife and I spent hours tidying the inside and outside of the house.

Kev · 11 March 2020

★★★★★ 5/5

Google

I've dealt with Chancellors over the past few years in Oxfordshire and all the branches have been exceedingly helpful and communicative. India has been particularly enthusiastic with regard to helping us find a new rental. "You don't ask, you don't get" seems to be her cheeky mantra. I'm sure she'll help us find what we're looking for.

D · 8 July 2023

★★★★★ 1/5

Google

Appalling (professional let) rental experience as the result of a catalogue of failings and total lack of responsibility by Chancellors for resolving tenant issues. The day before the move-in date the new tenants were told that they wouldn't be able to move in as the house had failed the gas safety test. Chancellors then only conceded to let them move in on the original date if they agreed for the cooker to be disconnected until a new cooker was sourced. They were then left without any means to cook meals for 8 weeks until a new cooker finally arrived! On moving in... ... The house was filthy and the garden was full of rubbish. It took the best part of a day to clean up sufficiently to start unpacking. ... Many cupboards, drawers and the garden were full of the previous tenant's belongings. It was left to the new tenants to pack these away until they were collected. ... One of the beds was propped on a block of wood and collapsed when touched. It took approximately 1 week for a replacement bed to be delivered. ... The Front door Yale lock was broken There were a number of other irritating issues that took an unacceptable time to be fixed. All of these issues should have been picked up and resolved by Chancellors before the new tenants moved in.

Martin · 26 November 2019

★★★★★ 5/5

Facebook

I was assisted by Amy Midlane and Leisa Copper to rent my new home and both have been fantastic from start to finish, super friendly, really helpful and kept in touch every step of the way checking in with me, making sure I understood everything. Leisa went above and beyond to help me get together everything I needed for the references and took time to make sure I could do everything I needed to before I move in. And Amy made sure everything went through without any issues. I've been really impressed and would definitely recommend Chancellors on the basis of this experience.

Sophie · 5 November 2019

★★★★★ 5/5

Facebook

I cannot say enough good things about Chancellors in general. We have been customers of theirs since 2003 and have always enjoyed excellent personal service from them. They have always gone that extra mile - that's why we've stayed with them so long and will continue to support them. Of particular note is the long-suffering and endlessly patient Mary Hughes who puts up with demanding clients such as ourselves! She really pulls out all the stops to make sure we secure the best options, and she is incredibly quick and efficient in dealing with issues. Thanks Mary for all your hard work. And well done to Chancellors in general for your excellent service. Here's to many more years.

Sonya · 19 July 2019

★★★★★ 5/5

Google

Had a great experience viewing the property with Tom. Friendly, patient, and very informative. Made us feel comfortable and never rushed us. Really appreciated the help. 5/5 stars!

S · 23 April 2026

★★★★★ 1/5

Google

AVOID AT ALL COST!!! Wouldn’t recommend this estate agent poorly run, no accountability taken and poor communication. Don’t bother letting them manage your property!

Ran · 23 May 2026

★★★★★ 5/5

Facebook

Omg, boiler broke down on the coldest day of the year. I spoke to Sarah, Courtney and Danny the gas engineer and had the most fabulous customer service ever. Danny facetimed me (bless him- had had to look at my morning face) after Courtney called him out and explained the issue. Danny talked me through it and I fixed it in ten seconds instead of him having to come all the way out. I am so genuinely pleased with this service. Thanks for coming to work today.

Dominique · 1 March 2018

★★★★★ 5/5

Facebook

Id like to thank our property manager Simon Butt for being so helpful every step of the way with our property. It is our first rented accomodation and the house was not ready when we moved in. Locks and windows did not work, the washing machine broke within a month and service men have been called out on around 4 seperate occasions but Simon was there with an answer as soon as we asked him for help and handled everything. If not for him then the whole sitation would have been so much more stressful but he was there replying to emails and calling repairmen as soon as we found a problem. Any problems were resolved within a week or two. Thank you for all your hard work, quick responses and for being a great support line for us!

Hannah · 14 September 2017

★★★★★ 1/5

Facebook

Dear Chancellors team. we are extremely disappointed with the situation which resulted from your negligence. We moved in to an apartment managed by you with a car park run by a private company. You were supposed to provide us with a parking permit for a space in that car park (as it is included in the rent) but you have not. As the move in date was Friday afternoon and we had to wait until 7pm for the cleaning company hired by you, we could not contact you about that issue over the weekend. There was nowhere else to park outside the premise so we parked where I was supposed to and received two parking tickets on separate days as a result of that. I called you about that fact and it took you a week and a half to provide me with a replacement permit. We felt that it is unfair for us to pay the fine since we had the right to park there. First we appealed to the parking management company trying to explain the situation and highlighting the fact that I had the right to park from day one… without any luck. In this case we expect you to refund us a total of 120 pounds for the parking tickets as they were a result of your negligence. When presented with our position in a telephone conversation your answer was - “We are sorry for the resulting situation but there is nothing we can do about that. You will have to pay it yourself”, without even explaining why! We don’t feel that is right. It was your responsibility to ensure that we receive the permit on the day of our move in. When we called about it being missing you were not aware of that and explained that it seems that the previous tenants did not hand it in. To our knowledge the apartment was made vacant on the 16th of June giving you two weeks to become aware of the missing permit. In any case we expected a higher standard from a large and renowned company like Chancellors and certainly better customer service. We sincerely hope that you will reconsider your stance on this matter and improve our perception of your standards.

Kamil · 24 July 2017

★★★★★ 1/5

Google

They're your best friends during the tenancy application. Once you've signed and paid your deposit they'll ignore your emails and promise to call you back but never will. It's been 6 weeks that I've been requesting repairs including a broken window that doesn't close, wardrobe doors that are fully detached, broken blinds, marks and holes in the walls.. the list goes on. These are all since the first day I moved in. You can just tell they're saying everything you want to hear over the phone just to end the conversation, then you never hear back. They just don't care passed signing your agreement, take my word.

Adam · 22 September 2024

★★★★★ 5/5

Facebook

I've just had a successful letting with Chancellors in Sunningdate. I dealt mostly with Jenny Wintermeyer who was a pleasure to work with, friendly, polite and very well informed. Because we were pressed for time, they pulled out the stops to finish all the paperwork in very quick time and in a very professional manner. The team who answered the phone were also very polite and helpful, especially Kate and Lauren. [Sorry I didn't have the chance to speak with Fraser - I'm sure he would have been just as helpful.]

Connie · 24 November 2016