Trusted Agent profile · Aberdeenshire
★★★★★
1,591 reviews across 2 platforms
20 High Street, Kemnay, Inverurie, Aberdeenshire, AB51 5NB
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeenshire, at 20 High Street, is rated 4.4 out of 5 across 1,591 reviews on two platforms, including 37 Google reviews rated 3.7.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeenshire.
Every review we hold for the Aberdeenshire office, from every platform, shown as written. First names only.
5/5
TrustpilotGemma-Louise Mavor at DJ Alexander
Gemma-Louise Mavor @DJ Alexander was very helpful as is the whole Team there. Happy to use again.
Thank you, Kenneth, for this excellent review. We will pass this onto Gemma-Louise and the Team.
5/5
TrustpilotSophie - End of Tenancy Maintenance
I am a contractor working alongside DJ Alexander and have been impressed with the clear communication and professionalism from Sophie in End of Tenancy. I would highly recommend.
Thanks for the great review. I will make sure to pass this onto the team.
5/5
TrustpilotDavid and Diane have been immaculate
David and Diane have been immaculate. David stayed an extra hour for me after the office had close to hand me a spare key as I locked myself out and Diane managed to meet me the flat at a suitable time even though I kept changing it
Hi Dammy, thank you for the great review!
5/5
TrustpilotHighly Recommend
Amazing experience, their agents are always available to talk to, they update you on the process. overall the best agency I have rented with and I highly recommend
Hi, thanks for the great review, I will make sure to pass this onto the team.
1/5
TrustpilotHow not to treat customers
After 37 years of personally working in a customer focused business, I can honestly say that I have never experienced anything quite like this and would have been severely reprimanded if I had provided a service like this.Scenario, two sons looking to upgrade their flat via DJ Alexander. They have an excellent record in renting flats. They view and make a conditioned offer on a flat (small reduction in rent) and here's where the trouble starts. They are kept hanging for weeks and continually have to chase DJ Alexander. The flat was eventually let to another tenant, but this must have fallen through as it apperared on the market again. They contacted DJ Alexander and repeated their offer. They received an email saying the "landlord was willing to accept their offer" based on 2 conditions. Deposit raised from £500 to £1800 (that is steep) and Guarantor details passed over. They confirmed acceptance of the conditions and advised that at best it would have been that evening, or at worst, the following morning before they could deliver on the conditions. This all commenced at 1.09pm and on my return from work at 4.10pm I started the process of getting my Guarantor details pulled together. At 4.30pm my son received an email saying the flat had been let to someone else.I contacted DJ Alexander to professionally express my concern. I was advised by a Senior member of their team that the words "willing to accept their offer" was not acceptance and my sons failed to meet the conditions. We both work and that is almost a physical impossibility to pull off in les than 4 hours.I was provided by conciliatory words that they would try to help and I queried how genuine this was given the experience to date. The senior lead was taken aback by my query and appeared to be more concerned about that than the level of service provided. A dent to the male ego is a challenge for some.My summary is that they are students and at the bottom of the food chain of the rental market, despite their record of being good tenants. Also, demand outstrips supply, so companies can offer a poor level of service and get away with it.I was saddened to read these truly negative reviews and I note customer services normally reply with the stock "get in touch with us and we will try to help". This is just a ploy to soften the review. If you check your records I have been in touch.I am not going to advise whether you use this letting agency or not. That's for you to decide from the totality of the reviews. I would say to students, just be prepared for a journey and don't put all if your eggs in one basket.An awful experience and a shame that the young of today have to experience things like this.
5/5
TrustpilotExcellent and efficient service from…
Excellent and efficient service from Alison.She answered all my queries and help get solutions rather quickly.
Thank you, Rocio, for this excellent review. We will pass this onto Alison and the Team.
5/5
TrustpilotEllie McVitie thank uou for showing us…
Ellie McVitie thank uou for showing us the property and explaining the full process in details.
Thank you, Emily, for this excellent review. We will pass this onto Ellie and the Team.
5/5
TrustpilotGreat Service
Very pleased with the expert advice given by Property Manager, Ms.Diane Harte in assisting with the sale of my property. Appreciate her and her fellow team members service provided and efforts spent throughout the entire procedure.
Hi, thanks for the great review. We are pleased to be able to support you through this. I will make sure to pass the feedback onto Diane and the team.
5/5
TrustpilotGood Service, well run
We have had a great experience dealing with DJ Alexander. Angie, who we have dealt with since she was at Fineholm, has been the best part of this experience.
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
5/5
TrustpilotMark was very helpful in giving me…
Mark was very helpful in giving me information, very pleased with the service I received. Evie was also very pleasant in showing us the property. Very happy with DJ Alexander,
5/5
TrustpilotWas a pleasure dealing with Gill to…
Was a pleasure dealing with Gill to secure our new flat, whole process was easy and she was very approachable
Thanks for the great review. I will pass this onto Gill.
5/5
TrustpilotLouise Daly was very helpful and polite…
Louise Daly was very helpful and polite despite my many and varied questions about viewings/applications etc. Thank you
1/5
TrustpilotI would give zero stars if possible
USE ANYONE ELSE BUT THESE SCAM ARTISTS. It took DJ Alexander less than a year to force us to find a new place to live. Since day 1, we never dealt with the same agent twice; we kept being passed on to different young, clueless agents who would give us the wrong information. If we asked to speak to someone by name we always got "He/she is on vacation/not in the office." The right hand never knows what the left hand is doing! They broke our contract by ignoring our repeated maintenance requests. Most notably, they refused to send someone to fix our broken heaters in early January, whilst our elderly parents were visiting! One handyman told us DJ Alexander asked him to make sure repairs were done as cheaply as possible. Absolutely awful service! We moved after 8 months due to their negligence. If you have to use them, be sure to go over their initial inventory with a fine-tooth comb, because they will ignore glaring maintenance problems and then report them in their check-out inventory so you have to pay for the fixes.
5/5
TrustpilotIt was a smooth experience
It was a smooth experience, I was briefed at every interval before I moved in. Will continually recommend DJ Alexander to other aspiring tenants
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotEveryone was always helpful
Everyone was always helpful, and very prompt in replying to any queries I had
Thank you, John, for this excellent review. We will pass this onto the Team.
4/5
TrustpilotFriendly
Very good friedly service. Once, was not able to get help but excuse that as DJ very busy. Recommend service.
Thanks for the great review. I will pass this onto the team.
3/5
TrustpilotProblem solving
Have had a few hiccups in transition between tenants . Found dealing with Lucy Bannermam most helpful.
Thank you, Anne, for taking the time to leave this review. We will pass this onto Lucy and the Team.
5/5
TrustpilotQuick arrangement
Quick arrangement, and fast response. Thank you team your your great help! @Gill.Annand, thank you for accommodating
Thank you, Martin, for this excellent review. We will pass this onto Gill and the Team.
1/5
TrustpilotAppalling estate agency
Appalling estate agency. Applied for over 40+ viewings and only had a response once. For them then to email to cancel our viewing saying that the property was already let. Terrible company.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotThank you Sandie
We highly appreciate Sandie's help throughout the whole process. She has been really considerate and patient with us providing clarification for all our doubts offering assistance whenever required.
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
1/5
TrustpilotBad experience
Really bad experience, just collect data, keep you engaged in filling the forms and waste your time. 👎🏻
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
TrustpilotDo not waste your time with them
Do not waste your time with them. Most unprofessional letting agents in whole of north. No transparency, they manipulate viewings and tenants.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
4/5
TrustpilotLandlord support
As a landlord I get regular updates and communications. Queries are responded to promptly. Good customer service, especially from Amaani.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotThe service I got from Dj Alexander was…
The service I got from Dj Alexander was very satisfactory. My big appreciation goes to Keiran porteous for prompt response and assistance.
Thanks for the great review. I will pass this onto the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeenshire.
