5/5
TrustpilotGill helped us with the moving in…
Gill helped us with the moving in process, was seamless.
Agent replied · 24 August 2024
Thank you, Katie, for this excellent review. We will pass this onto Gill and the Team.
Trusted Agent profile · Aberdeenshire
DJ Alexander Aberdeenshire reviews
★★★★★
1,592 reviews across 2 platforms
20 High Street, Kemnay, Inverurie, Aberdeenshire, AB51 5NB
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeenshire, at 20 High Street, is rated 4.4 out of 5 across 1,592 reviews on two platforms, including 37 Google reviews rated 3.7.
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Reviews
Every review we hold for the Aberdeenshire office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotDo not return deposit
Left the property and had it professionally cleaned. Still waiting for deposit to be returned. They do not answer the phone and you can’t talk to anyone. They deliberately try and keep your deposit. Please be very careful this is not the first time…..
Agent replied · 10 June 2024
Hi Jacqueline, I am sorry to hear the experience you are having with us. I am happy to look into this for you and if you are still experiencing issues please contact me direct on richardtierney@djalexander.co.uk. Richard Tierney, Head of Customer Experience.
5/5
TrustpilotInspection
Lauren did a lovely job with our inspection - she was very friendly and efficient!
Agent replied · 10 June 2024
Thank you, Taranah, for this excellent review. We will pass this onto Lauren and the Team.
5/5
TrustpilotThank you very much Kieran you are an…
Thank you very much Kieran you are an amazing person . You spoke to me politely, D J Alexander is the best
Agent replied · 10 June 2024
Thank you, Akewushola, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotThey are true professionals and it…
They are true professionals and it shows! Mark was amazing at keeping in touch and helping me find a convenient time for viewing the flat. Happy to collaborate with him and DJ Alexander!
4/5
TrustpilotI found all the staff I dealt with to…
I found all the staff I dealt with to be friendly and extremely helpful with any queries about the rental and what to do when I moved into the property. They always provided a prompt response. Great service all round.
Agent replied · 10 June 2024
Hi, thanks for the great review and we are always happy to help.
5/5
TrustpilotGreat work Alison. Keep it up
Great experience with the customer service by Alison. Satisfying responses to the emails in timely manner. Great work.
Agent replied · 10 June 2024
Thank you for this excellent review. We will pass this onto Alison and the Team.
5/5
TrustpilotProactive actioning
Sarah's proactive communication and actioning has been hugely important in dealing with a property related issue, with minimal fuss and inconvenience to tenant and landlord alike.
Agent replied · 10 June 2024
Thanks for the great review. I will pass this onto the team.
1/5
TrustpilotWorst company
Cannot get through to speak to anyone. Always having to wait to go through the automated machine.
Agent replied · 10 June 2024
Dear Yau, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotThe whole renting process was so…
The whole renting process was so seamless, smooth, and fast. I would like to point out how I got quick responses to whenever I had questions from Asif and Laura.
Agent replied · 10 June 2024
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
5/5
TrustpilotKieran Mooney did my property…
Kieran Mooney did my property inspection the other morning. He was very professional and friendly!
Agent replied · 10 June 2024
Thank you, Kristina, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotWanderfull service.
Wanderfull service.Chris mchenry.
Agent replied · 23 November 2024
Thank you, Adan, for this excellent review. We will pass this onto Chris and the Team.
5/5
TrustpilotGood experience and the way they handle…
Good experience and the way they handle the request is just awesome
Agent replied · 10 June 2024
Thank you, Rahul, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotClear communication
Clear communication, polite staff and an efficient and straightforward letting process. Very much recommended.
Agent replied · 10 June 2024
Thank you, Daniel, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotDJA have been swift with helping us…
DJA have been swift with helping us with problems and communicating with our landlords, and our email communication is always polite and reasonably paced. All of the staff are absolutely lovely
Agent replied · 10 June 2024
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
5/5
Trustpilotsarahliu you did great
sarahliu you did great. You came in to at the right time to help and I really appreciate that. Thank you 😊
Agent replied · 10 June 2024
Thanks for the great review. I will pass this onto Sarah.
4/5
TrustpilotExcellent customer service
Imran iqbal Showed excellent customer service. He was patient enough to show me around. Good experience overall.
Agent replied · 10 June 2024
Thank you, Olufisayo, for this excellent review. We will pass this onto Imran and the Team.
1/5
TrustpilotAvoid like the plague - ignore the negative reviews at your peril!
I am absolutely horrified to read the reviews from other tenants and landlords, had I seen them before I would never have rented a property through DJ Alexander. Without question the worst estate agent in the UK, bar none. Completely unprofessional and cynical, their customer service is diabolical or, more accurately, non-existent.Calls go unanswered (they screen their calls so purposely don't pick up when they see your number). Emails go unanswered. Voicemails are never returned. Their attention to detail is zero. You have to chase incessantly to get anything done and even then the response is slap dash, at best, and does not address all the issues raised.At the end of our tenancy the checkout report they produced was a work of fiction worthy of the Booker Prize. They cynically hold on to your deposit while attempting to find spurious reasons to keep hold of it. I am seriously considering reporting them to TPO Scotland as I believe they are in direct contravention of the Letting Agent Code of Practice.
5/5
TrustpilotThe customer service is fantastic
The customer service is fantastic. I spoke with Aaron and I appreciated it, for his calmness and patience to hear me out, he also made suggestion that could help.But, they don't act on your email requests despite following up (which is auto generated, anyways) to get your details. Don't rely on it that emails will be followed up by the company.They are also prompt at picking up calls
5/5
TrustpilotGreat customer support
Asif gave us great quick customer service. Helping us get our pref red move in date sorted and helped processing our application.
Agent replied · 10 June 2024
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotGreat response
The boiler in the flat needed to have its settings adjusted. I got a very quick response from Mark Hall who arranged for us to learn how to remedy this and we had it sorted in 5 minutes. Great response.
Agent replied · 10 June 2024
Hi, thanks for the great review and pleased Mark could help with the issue so quickly.
4/5
Trustpilotrecieved excellent advice as to a…
recieved excellent advice as to a difficult situation regarding gurantor references. Jemma replied to all questions quickly and thouroughly.
Agent replied · 10 June 2024
Thank you, Charles, for this great review. We will pass this onto Jemma and the Team.
4/5
TrustpilotA completely honest review..
A completely honest review... when I first started calling DJ Alexander I didn’t have the best experience and found it to be a ‘computer says no’ approach. However, I persisted as they do represent the best properties on the market in my opinion. I was desperate for one property and a lady in the office really helped me get a viewing (Leanne I think!!). When viewing, the agent Rosie, was lovely! She knew her stuff and was really warm and friendly. I have never rented before and I have asked poor Heather in the office an uncountable amount of questions. She replies very quickly, with lots of information and I never feel like I’m a nuisance (although I probably am!!). At handover of the keys, it was done promptly by Amanda. From (nearly) start to finish, it’s been an easy experience and I would like to thank DJ Alexander for that.
5/5
TrustpilotReally helpful and informative
Really helpful and informative, James has made purchasing a straightforward and slick process! Would recommend
Agent replied · 10 June 2024
Thank you, Harry, for this excellent review. We will pass this onto James and the Team.
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