4/5
TrustpilotDawn was polite and helpful
Dawn was polite and helpful, organising a viewing and checking flat details promptly.
Agent replied · 10 June 2024
Hi, thank you for the great review!
Trusted Agent profile · Aberdeenshire
DJ Alexander Aberdeenshire reviews
★★★★★
1,593 reviews across 2 platforms
20 High Street, Kemnay, Inverurie, Aberdeenshire, AB51 5NB
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeenshire, at 20 High Street, is rated 4.4 out of 5 across 1,593 reviews on two platforms, including 38 Google reviews rated 3.8.
Reviews
Every review we hold for the Aberdeenshire office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery smooth and straight forward…
Very smooth and straight forward application process made even more stress free by Gill who did a great job to overview our application!
Agent replied · 24 August 2024
Thank you, William, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotSophie was simply great!
We were assisted by Sophie Balsillie in solving some end-of-tenancy issues. She was fantastic! She promptly replied to all our messages, was very efficient in dealing with our requests, and had a very friendly and positive approach. Thank you so much, Sophie!! Great service.
Agent replied · 10 June 2024
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
1/5
TrustpilotBraemore (or now merged with DJ…
Braemore (or now merged with DJ Alexander) are extremely inefficient in carrying out maintenance issues. We've been without hot water for 3 weeks, and no one gives us any indication when the job will be completed. There's been no delay from the contractor's side, it's the DJ. Truly disappointing.
Agent replied · 10 June 2024
Hi, thanks for the feedback and I am sorry you are experiencing this. I will look into this for you but if you would like to contact me direct please do at richardtierney@djalexander.co.uk, kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotThank you Micael!
Micael and the entire DJ Alexander team are so professional, friendly and helpful! We highly recommend!!
Agent replied · 22 October 2024
Thank you, May, for this excellent review. We will pass this onto Micael and the Team.
5/5
TrustpilotHad a good and understanding Inspection
We Really had a good and underanding Inspection with -'Elaine Thompson' she is very underanding and respectful.
Agent replied · 22 October 2024
Thank you, Sameer, for this excellent review. We will pass this onto Elaine and the Team.
5/5
TrustpilotEstate Agent - Property Purchase
Just moved in to a property marketed by DJ Alexander, they were helpful and supportive throughout the purchase process, quick to respond to emails and hand delivered our keys to us the day we moved in. Excellent service!
Agent replied · 10 June 2024
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotMy agent was Gill Robertson‑Cree
My agent was Gill Robertson‑Cree, extremely professional and quickly handled all the documents and approvals! I highly recommend using DJ Alexander.
Agent replied · 24 August 2024
Thank you, Henry, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotThey were really helpful and patient…
They were really helpful and patient during the process. Special note for Chloe and Ashley, as they were very helpful while setting our leasing
Agent replied · 10 June 2024
Thank you, Martina, for this excellent review. We will pass this onto Chloe, Ashley, and the Team.
5/5
TrustpilotAfter struggling to find a flat before…
After struggling to find a flat before returning to university, Kieran Mooney (our property manager) was extremely helpful during the process of finding and securing somewhere to live. Very thankful for all his guidance and time!
Agent replied · 10 June 2024
Thanks for the great review. I will pass this onto Kieran.
5/5
Trustpilotgreat agency!
I am from south Korea. DJ Alexander help me to find and secure the property for me. They have very systematic process for viewing arrangement and contract. I appreciate so much understanding and quick response whenever I have questions about the property I am interested in. Thanks.
Agent replied · 10 June 2024
Hi, thanks for the great review.
5/5
TrustpilotVery quick and easy
Very quick and easy. Mark Hall was a great help arranging appointments
Agent replied · 10 June 2024
Hi Ali, thank you for the great review!
5/5
TrustpilotSandie was very helpful and…
Sandie was very helpful and understanding with our situation and helped us to get an earlier move out date which was brilliant! Thanks to her and the team.
5/5
TrustpilotVery friendly
Very friendly, open and helpful service. Always available for support, information. Sold the property well, quickly and at a good price. Support all the way through the process. Would recommend them anytime.
Agent replied · 10 June 2024
Thank you for this excellent review. We will pass this onto the Team.
1/5
TrustpilotLandlords please don't use this "service"
Horrendous service for prospective renters. Only unemployed people have time for the runaround this agency gives to their looking to rent customers. If you get a tenant through DJ they probably cant pay their rent as no person with a day job can go through this hazing.
Agent replied · 10 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotShe was very polite and respectful
She was very polite and respectful. She also gave me listening ears
Agent replied · 27 December 2024
Thank you for this excellent review. We will pass this onto The Team.
1/5
TrustpilotVery poor communication & maintanance
Very poor communication.Ignoring raised issues with the flat.We have no hot water in the shower and it has been 4.5 weeks now. Nothing has been done.
Agent replied · 10 June 2024
Dear Reviewer, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotWell-organized viewing
Had a lovely viewing with Ellie who was professional and well informed about the property. The application process was seamless and prompt.
Agent replied · 24 August 2024
Thank you, Alexander, for this excellent review. We will pass this onto Ellie and the Team.
5/5
TrustpilotThank you very much for Emily's…
Thank you very much for Emily's assistance in the whole process. She is professional and patient. Without her, my lease could not have been so smooth.
Agent replied · 10 June 2024
Thank you, Ran, for this excellent review. We will pass this onto Emily and the Team.
5/5
TrustpilotI have just started my tenancy with Dj…
I have just started my tenancy with Dj Alexander. Initially there was a problem with the landlord registration number. But Laura handled everything very effectively. Hoping for more good experiences in the coming years.
Agent replied · 10 June 2024
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotWhat a wonderful team!
What a wonderful team! Everyone I’ve spoken to so far has been incredibly helpful and really went above and beyond to help me get a new place to stay. Shout outs to Kaitlyn, Guilia and Christin for all their hard work.
Agent replied · 10 June 2024
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
5/5
Trustpilotfantastic!
Hey, I must say, the service was absolutely fantastic! They were incredibly quick and exceptionally helpful. They went above and beyond to fulfill my request in record time. I'm genuinely impressed and deeply grateful for their outstanding assistance.
Agent replied · 10 June 2024
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotRecently had an inspection by…
Recently had an inspection by Gemma-Louise for our DJ Alexander flat. She was super lovely and very helpful in asking us about any faults in the flat.
Agent replied · 10 June 2024
Thank you, Kate, for this excellent review. We will pass this onto Gemma-Louise and the Team.
1/5
TrustpilotLetting
Letting: overpriced sub par accommodation D J Alexander is the place to go.
Agent replied · 23 November 2024
Dear John, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
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