Trusted Agent profile · Aberdeenshire
★★★★★
1,593 reviews across 2 platforms
20 High Street, Kemnay, Inverurie, Aberdeenshire, AB51 5NB
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeenshire, at 20 High Street, is rated 4.4 out of 5 across 1,593 reviews on two platforms, including 38 Google reviews rated 3.8.
Every review we hold for the Aberdeenshire office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing experience with DJ Alexander!
Amazing experience with DJ Alexander!My partner and I were looking for a new flat and couldn’t be happier with the service we received from DJ Alexander. In particular, Laura Mctaggart was a huge help in the process, I can’t credit her enough!
5/5
TrustpilotCaroline and Sandy are great
Caroline was so lovely and prompt with her responses. Just so kind! Following this, Sandie mainly dealt with me and was amazing and very quick in helping me secure the property.
5/5
TrustpilotBrilliant experience working with the…
Brilliant experience working with the team at DJ Alexander getting while looking for a rental property, really responsive, friendly and helpful - thankyou!
Thank you, Christine, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotLaura Mctaggart super helpful!
We had a very smooth and communicative experience with Laura Mctaggart from DJ Alexander helping us find our new flat! Thank you so much!
Thank you, Bryony, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotLaura was a g
The experience with goodlord was a little tedious but Laura helped us through at every point and was incredibly responsive. She made the process a lot easier and made communication relievingly easy. She made the experience good so give her a raise or something.
Hi, thanks for the great review, I will make sure to pass this onto the team.
5/5
TrustpilotHii my name is Rahul and I very happy…
Hii my name is Rahul and I very happy with Natalia Piekarska’s service.Good job, when I go for viewing she talk very nice. Quick response. Very Happy with service Thanks…😊
Thank you, Rahul, for this excellent review. We will pass this onto Natalia and the Team.
5/5
GoogleMostly had dealings with Beth Robbie shes a very nice lady, Very helpful and friendly. Same goes for all the staff I have spoke with. Excellent service. 5 star
Thank you, Blair, for this excellent review. We will pass this onto the Team.
1/5
TrustpilotAwful Letting Agency
Renting from DJ alexander is awful! The communication is terrible, no contact numbers for any issues, only an online form that takes ages to get any response. We have been without heating or hot water for 3 weeks and still no further forward on when this will be repaired with zero communication and no way of contacting them. We have reported things in the past that just go unanswered. For paying high rent it is just unacceptable!
4/5
TrustpilotOverall it was good
Overall it was good, but I would have appreciated more if some one from letting agent would have contacted me directly re 1 day of extra rent rather than dispute.I cancelled my standing order, but my 1 month notice included 1 extra day.
Hi, thanks for the feedback. I will make sure to pass this onto the team.
5/5
TrustpilotVery helpful
India dealt with us and was very helpful when viewing the property and was responsive during the application process.
Thank you, Harry, for this excellent review. We will pass this onto India and the Team.
5/5
TrustpilotJohanna Burvall
My experience with the viewing agent was pleasant. I was happy with the way she conducted the viewing. She was patient and willing to answer all the questions. She was professional, cheerful and patient.Thank you
Thank you, Precious, for this great review. We will pass this onto Johanna and the Team.
4/5
TrustpilotCommunication skill from Gill
What made my Experience great is working with Gill Robertson Cree.She’s one of a kind,without her patient and communication skills I would have given up on the application.She’s just a blissful person to deal with.
Thank you, Jessie, for this great review. We will pass this onto Gill and the Team.
1/5
TrustpilotAwful do not use
Awful do not use. They massively over promised that my property would be rented out within days and it took them over 2 and a half months. They use a reduced deposit scheme which puts the rental price up and discourages people. They also do not pay you promptly. Will never use again.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Head of Customer Experience
4/5
TrustpilotCarol Clark attended to me within…
Carol Clark attended to me within 48hours. She answered my question on time.
Thank you, Rachel, for this excellent review. We will pass this onto Gemma-Louise and the Team.
5/5
TrustpilotCaroline Connelly
I had a wonderful experience with Caroline Connelly! She’s incredibly nice, patient, and is always quick to reply to my questions. She made me feel supported throughout the entire process of choosing and applying for a property.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotHad a nice experience with DJA when…
Had a nice experience with DJA when renting a property. Both Giulia Ceccarelli who gave us the viewing and Laura Mctaggart who helped us through the whole application process were very quick in response and very helpful. The whole procedure looks very professional and clear. Pretty happy with how the things move forward
Hi, thanks for the great review. We are glad we could find you a property and help you through the process. I will make sure to pass this over to the team.
4/5
TrustpilotDj Alexander by Phone
Georgia was very honest and helpful despite there being almost no viewings for any of the flats that we'd looked at. She recommended things to do and look at and overall was very friendly.
5/5
TrustpilotDJ Alexander / great service.
What a huge difference DJ Alexander have made since taking over from the dismal Braemore , easy & clear communication and emails replied to on the same day with respect.Special mention to the DJ. Aleander Thistle team 👍🏼
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotEase of use when looking for a flat and…
Ease of use when looking for a flat and will continue to look for flats via this service as it has also been reccomended to me by family
Thank you, Hamish, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotGreat service!
Chloe helped us secure our flat after having had many issues elsewhere, so grateful, and she was absolutely lovely the whole process too!
Thank you, Eric, for this excellent review. We will pass this onto Chloe and the Team.
5/5
TrustpilotGreat service
I'm a landlord and DJ Alexander has been helping me with the change of tenant. Kirsten from their checkout team has been great. She emailed me the report on the Monday after the tenant left on the Friday and responds to emails promptly.
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
5/5
TrustpilotGreat Experience as First Time Landlord
As a first time landlord I dealt with Stephen Lawson at DJ Alexander. He helped explain everything to me in a clear and friendly manner. Everyone else I dealt with was great and I would highly recommend.
1/5
TrustpilotDeposit issue
Deposit issueThe same problem has been raised by others too. This company does not like to return your deposit. Moreover, they do not like to respond to your emails about the deposit. So, request your deposit back via SafeDeposits Scotland as soon as you leave the property. Otherwise, you will need to wait for months.
Hi, thanks for the feedback and apologies you feel this way. We do have a procedure to follow and we want to make sure this happens as quickly as possible. If there is a particular issue you would like me to look into please contact me direct at richardtierney@djalexander.co.uk, Richard Tierney, Head of Customer Experience.
5/5
TrustpilotIt was a wonderful experience with
It was a wonderful experience with Dj Alexander letting company today i meet Diane Harte she gave me my new keys she is very nice
Thank you, Ahmad, for this excellent review. We will pass this onto Diane and the Team.
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