Every review we hold for the 5-6 Napier Court office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI recently had the pleasure of working with Ella Woods, and I couldn't be more satisfied with the experience. Her attention to detail and friendly demeanor made the entire process of finding and securing a rental property incredibly smooth and stress-free.
Ella was always prompt in her responses and went above and beyond to ensure that all my questions were answered. Her professional and efficient approach made me feel confident and well-supported throughout the entire process.
I am truly grateful for her dedication and excellent service. If you are looking for a reliable and personable realtor, I highly recommend Ella.
Thank you, Ella and Savills, for your outstanding work!
Best regards,
Kateryna
Kateryna · 16 April 2025
Agent replied · 26 August 2024
Dear Kateryna,
Thank you for taking the time to provide your comments and a 5* star rating.
The team and I as so pleased we were able to help you find your rental home.
Thank you
Gordon Hood
Director, Regional Head
★★★★★ 5/5
GoogleWe had the delight of working with Ella to secure our first property. After having some awful experiences with other letting agency, working with Ella at Savills changed this around for us. She was helpful from day one, clear communicator, and worked efficiently. We were always kept in the loop, she was always available for any questions and our minds were at ease as we are first time renters. Thanks so much Ella!
Bismah · 16 April 2025
Agent replied · 8 November 2024
Dear Bismah,
Thank you for taking the time to leave your comments regarding your experience with our Reading Lettings team and specific praise for Ella too.
Thank you
Gordon Hood
Director, Regional Head
★★★★★ 5/5
GoogleAs renters, we had a great experience using Savills. Ella looked after us from the start. She knew everything about the house we viewed, was so good with phone calls and emails keeping us updated through the rental process. What a refreshing change compared to some of the other estate agents we had met. Thank you Ella, what a credit to Savills.
Christian · 16 April 2025
Agent replied · 22 November 2024
Dear Christian,
Thank you for taking the time to leave comments regarding your experience with our Lettings team and specific praise for Ella.
Thank you
Gordon Hood
Director, Regional Head
★★★★★ 5/5
GoogleJames Harrison had a lot of patience and truly helped me through the process of finding + renting a property. Hardworking, helpful and prompt in his responses. Professional from all aspects. All I can say is that he surely enjoys helping clients and truly enjoys his job. Thanks James for all the help and patience.
M · 26 May 2025
Agent replied · 23 September 2025
Dear Mr Tashkandi, Thank you for taking the time to provide your feedback on your recent experience. We hope that you settle in really well to your new home.
Kind regards
Gordon Hood
Director - Head of Home Counties Lettings
★★★★★ 5/5
GoogleWe rented with Savills for about a year, the five star review is for their front house. Me and my partner ended up having quite a lot of problems with the management side and were not able to get hold of them for quite a while but their front house manager Ella Woods has been an absolute godsend, she has escalated our issues multiple times, went out of her way to ensure we would get a response when nobody was getting back to us and has gone above and beyond, I couldn’t be more grateful for her.
She also arranged a cleaner for us when ours messed us about and has been our point of contact throughout. She even contacted me during her annual leave and even during out of office hours!!!
She’s an amazingly caring person who has changed our experience completely even when it wasn’t necessarily her job. Thank you Ella you’re an absolute star, they’re lucky to have you x
Giulia · 19 October 2023
Agent replied · 15 June 2024
Dear Giulia, thank you for taking the time to leave your comments and feedback on Ella in our Lettings team at Reading - lovely to read, thank you. I will be in touch directly too.
Kind regards
Gordon Hood
Director, Regional Head
★★★★★ 5/5
GoogleI’ve rented with some agencies in the past but nothing compares to Savills. Ella Woods took care of the renting situation, from beginning to the end. She has been outstanding. Starting from the level of care provided by her and her team, with their professionalism, empathy and efficiency when conducting a tenancy process. Renting can be a stressful journey, but she put me at ease at all times by communicating efficiently and getting the tenancy smoothly sorted. She is such a great asset to Savills and I am so grateful for her support throughout this whole process! Also big thanks to Luke Richardson who conducted the viewing and my past tenancy with Savills 2021-2022. Yours sincerely, Laila Bahhar
L · 19 September 2023
Agent replied · 15 June 2024
Dear Laila, thank you for taking the time to provide your feedback on both Luke and Ella aim our lettings team at Reading. So pleased that we have been able to help you again.
Thank you
Gordon Hood
Director, Regional Head
★★★★★ 5/5
GoogleI want to express my gratitude for the exceptional service provided by Ella and team throughout our home letting journey. As new comers to UK, moving from Dubai (where everything is a cakewalk), I and my family faced numerous challenges, but your invaluable assistance made the process smoother.
The team efficiently managed the entire process of reference and background checks, coordinating with all relevant parties, and get the deal signed on time. Without you, can’t imagine how difficult to let a house for new comers. Thanks again.
Fayaz · 16 June 2023
Agent replied · 15 June 2024
Dear Fayaz, Thank you for taking the time to provide your feedback following your experiences with Ella in our lettings team at Reading. We hope you are settling in to your new home and enjoying everything the town has to offer.
Kind regards
Gordon Hood
Regional Head
★★★★★ 5/5
GoogleHad a wonderful experience for letting a house recently. Ella is very professional and kind human being. She is having lots of patience and always happy to help. Her attention to detail is remarkable and got all my queries answered promptly.
Dev · 16 April 2025
Agent replied · 8 November 2024
Dear Dev, thank you for taking the time to leave your comments regarding your experience with our Reading Lettings team and specific praise for Ella too.
Thank you
Gordon Hood
Director, Regional Head
★★★★★ 5/5
GoogleElla Woods was exceptional throughout. Unlike other agents she didn't rush, gave us ample time to see the property and ask questions. Her knowledge in demographics was really helpful to make a decision. I would highly recommend Savills.
Prabhat · 16 April 2025
Agent replied · 26 August 2024
Dear Prabhat,
Thank you for taking the time to provide your comments and a 5* star rating.
The team and I are so pleased we were able to help. … More
★★★★★ 5/5
GoogleElla is a fab agent - consistently provides a great service to our residents and has amazing communication with our management team to ensure problems get solved ASAP. A real asset to the Savills team!
Huntley · 16 April 2025
Agent replied · 26 August 2024
Dear Huntley,
Thank you for taking the time to provide your comments and a 5* star rating.
The team and I are so pleased we were able to help. … More
★★★★★ 5/5
GoogleJames went above and beyond to help us secure our rental property. He was very available and supportive throughout the process. I highly recommend working with him.
Jennifer · 11 July 2025
Agent replied · 16 April 2026
Dear Jennifer, thank you for your feedback on your experience with James and for the 5 star review.
Kind regards
Gordon Hood
Director, Regional Head
★★★★★ 5/5
GoogleI am thankful for their help and support, they are a very professional team.
Special thanks to Nicholas🙏 …
1 · 16 September 2025
Agent replied · 23 September 2025
Thank you for taking the time to provide your 5* review and comments regarding our lettings team at Reading, especially for mentioning Nicholas too.
Kind regards
Gordon Hood
Director, Head of Home Counties Lettings
★★★★★ 5/5
GoogleReally enjoyed working with Savills to secure my new home. Ella was amazing to liaise with, super efficient and quick to respond to all my queries, lovely agent to work with!
Bela · 16 April 2025
Agent replied · 26 August 2024
Dear Bela,
Thank you for taking the time to provide your comments and a 5* star rating.
The team and I as so pleased we were able to help you find your rental home.
Thank you
Gordon Hood
Director, Regional Head
★★★★★ 5/5
GoogleSavills, and specially James Harrison, were exceptional throughout the process of renting an apartment. James was always helpful, and willing to go the extra mile to help me out.
Hassan · 2 May 2025
Agent replied · 16 April 2026
Dear Hassan, Thank you for taking the time to provide your feedback on your recent experience. We hope that you settle in really well to your new home.
Kind regards
Gordon Hood
Director - Head of Home Counties Lettings
★★★★★ 5/5
GoogleElla was amazing, probably the best experience I ever had she patiently showed us around and explained everything possible. Thank you so much keep it up 👍 …
Majdi · 16 April 2025
Agent replied · 16 April 2026
Dear Majdi, thank you for taking the time to leave your comments regarding your experience with our Reading Lettings team and specific praise for Ella too.
Thank you
Gordon Hood
Director, Regional Head
★★★★★ 5/5
GoogleI have been dealing with other agencies recently and by far Savills is the best. My agent was very interested in what I needed for my new home and took the time to ask all the right questions and gave me the assurances that I needed to hear. Ella was very friendly, helpful and caring. I am very pleased.
Leah · 21 July 2023
Agent replied · 15 June 2024
Dear Leah, thank you for leaving your comments on the positive experience with our lettings team in Reading, specifically relating to Ella Woods. Feedback is so important to us and it’s was great to read how well we were able to help you.
Thank you
Gordon Hood
Lettings Regional Head
★★★★★ 4/5
GoogleSavills played a key role in assisting me with my rental. Ella Woods was very supportive.
Thank you all .
Christabella · 16 April 2025
Agent replied · 23 October 2024
Dear Christabella, thank you for taking the time to leave your comments regarding your experience with our Reading Lettings team and specific praise for Ella too.
Thank you
Gordon Hood
Director, Regional Head
★★★★★ 5/5
GoogleElla Woods was of great help and answered all of our questions with great detail. Thank you, Ella!
Lorena · 16 April 2025
Agent replied · 26 August 2024
Dear Lorena,
Thank you for taking the time to provide your comments and a 5* star rating. The team and I as so pleased we were able to help. … More
★★★★★ 5/5
GoogleLuke has been an exceptional lettings negotiator since the first day we enquired for our property. Despite our busy schedules, Luke was very patient with us and supported our letting journey from start to finish with incredible energy and professionalism. The transition from enquiry to moving in was very smooth and we are extremely pleased with the service we have received by Luke overall. Thank you so much!PositiveProfessionalism
Hulla · 27 August 2021
Agent replied · 15 June 2024
Dear Polina, thank you for taking the time to provide a review and the full 5 stars following your experience with Luke. We hope you're enjoying your new home in Reading. Many thanks
★★★★★ 5/5
GoogleElla was amazing, probably the best experience I ever had she patiently showed us around and explained everything possible. Thank you so much keep it up 👍 …
Majdi · 16 October 2024
Agent replied · 8 November 2024
Dear Majdi, thank you for taking the time to leave your comments regarding your experience with our Reading Lettings team and specific praise for Ella too.
Thank you
Gordon Hood
Director, Regional Head
★★★★★ 5/5
GoogleMy experience with Savills was fantastic, all thanks to Ella! She was incredibly helpful throughout our search for a rental flat and the renting process. Ella always responded promptly to our questions, and her patience and friendly approach made the entire process a breeze.
Zoe · 19 September 2023
Agent replied · 15 June 2024
Dear Zoe, Thank you for taking the time to provide your comments on the process with Ella in our lettings team at Reading. The team and Ella are all so pleased the process went so well for you.
Thank you
Gordon Hood
Director, Head of Region
★★★★★ 5/5
GoogleHad an excellent experience with Savills, Especially with Ella Woods. Everything is professional and the process of letting is quick. This is my first experience of letting in UK, and thanks to savills everything is smooth so far.The whole process of letting is under a week.
Qamar · 16 June 2023
Agent replied · 15 June 2024
Dear Qamar, Great to read to your positive comments about your experience with Ella and your successful search for a new home. Thank you for taking the time to provide your comments and the 5* rating.
Thank you
Gordon Hood
Director, Regional Head
★★★★★ 5/5
GoogleReally enjoyed working with Savills to rent my flat - it felt very professional all the way through, and our Lettings Negotiator, Ella, was always available and answered all the questions we had. She really helped us secure the flat we wanted, would highly recommend for anyone looking to find their dream home! 🏠 …
Anca · 16 April 2025
Agent replied · 26 August 2024
Dear Anca,
Thank you for taking the time to provide your comments and a 5* star rating.
The team and I are so pleased we were able to help. … More
★★★★★ 5/5
GoogleSpeaking to Ella was a delight. She explained everything in detail and left us with no questions by the end. Her support has made us feel a lot more positive about flat-hunting and a lot less apprehensive about browsing the housing market.
Mute-Static · 21 July 2023
Agent replied · 15 June 2024
Thank you for taking the time to provide your comments on the experience with Ella in our Reading lettings team. So pleased to hear your dealings were so positive.
Thank you
Gordon Hood
Lettings Regional Head
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