Trusted Agent profile · 151 Andersonstown Road
★★★★★
193 reviews across 1 platform
Unit 8, 151 Andersonstown Road, BT11 9BW
McGranaghan Estate Agents.com's office in 151 Andersonstown Road, at Unit 8, is rated 4.4 out of 5 across 193 reviews on 1 platform, including 193 Google reviews rated 4.4.
Every review we hold for the 151 Andersonstown Road office, from every platform, shown as written. First names only.
5/5
GoogleI would highly recommend McGranaghans if you’re selling your house. They made the whole process so stress free. All staff were amazing from start to finish. Leah kept me updated at every step of the way. She went above and beyond to help me understand the different processes and it was never any bother when I needed to ask questions. Thank you for all your help
5/5
GoogleVery happy with how the sale of my property went, dealt with Mark who at every step of the process kept me well informed, overall they provided a very efficient, professional service and a smooth sale completion of my property would definitely use in the future if buying or selling again.
5/5
GoogleWe purchased our first home with the help of Leah at McGranaghan’s in August 2024. Leah was so helpful and was always at hand to answer any of our questions and would get back to us quickly via email or over the phone. We were never left waiting for responses or updates which is really important for first time buyers and she helped move the sale along and get it closed after months of delays on the sellers end. Leah is extremely professional and efficient and you can rest assured she will do everything she can to help if you’re buying a property- don’t hesitate to give her a call! Thanks again Leah.
5/5
GoogleWell..What can i say,A total professional team who,helped with the sale of my home and taking one of there property!”..I Found Mark and Des very professional and helpful…And the Ladys well!”.Totally pleasant and helpful through out the procedure..I want to thank the team I cant remember every ladys name”..But Wee Leah was on the ball throught my sell and buy..Goodcrack..and so easy to get along with..So thanks again team👍
2/5
GoogleI have been on the website recently after seeing a McGranaghan's For Sale at a few different properties. However none of the properties were listed on the site and after a few days I was finally able to access information on the houses via Property Pal. There is no information on their site, when a search fails, advising to try searching on Property Pal. I found it very odd that they would have a For Sale signing indicating they are the agent for the sale but then have nothing at about it on the website. Strange!
Karen, we thank you for your feedback however, we are perturbed by your review, especially when we have no record of you viewing any of our properties. Whilst we appreciate you have little knowledge how estate agents list properties, we will try and explain the due process to your good self. When an instruction is received from a client to proceed to market with the sale of their property, estate agents must comply with compulsory regulations. The for-sale board can be erected for parties to register their interest however; properties cannot fully come to the open market until the client agrees to the marketing terms under the Estate Agency Act 1979, The Misdescriptions Act 1991 or The money laundering Regulations 2007. Once the aforementioned has been completed AND ONLY THEN can we advertise properties on the property portals. We found it strange when your good self was searching for properties you could only find them on Property Pal. Property Pal & Property News take their feeds from our website. If a property is not on our website…It will not appear on any external portal. We hope you found the above helpful and it brings clarity to your query. In the interim, if you see a McGranaghan Estate Agents.com…. For Sale Board outside a property, rather than taking to the internet with speculative knowledge, send us an email or give us a call on 028 90 30 90 30…..one of our staff will be delighted to assist your good self.
5/5
GoogleJust bought my new home from mcgranaghans with the help of Leah. Leah was so professional throughout and had a lovely way about her, you felt like you were talking to a friend. Nothing was too much for her and every question was always …
5/5
GoogleThe entire team at McGranaghans were friendly and professional. Des McGranaghan visited and gave a positive appraisal of the family home which was being sold. Then Mark and Pat advised on the best conveyancer to use and Meghan kept me informed of progress. Meghan was always positive, friendly and upbeat which took a lot of the stress out of the sale. What a great team whom I would recommend wholeheartedly. Best wishes and thanks, Patricia
5/5
GoogleExcellent service from all the staff especially Mark who kept us updated and provided us with much needed advice to make the house sale process run efficiently. Eileen O'Neill
5/5
GoogleFirst time using Mcgranaghans estate agents and I couldn’t be more pleasantly surprised. The level of professionalism I have received has been nothing short of amazing. I have spoken to a few members off staff and each member were wonderful, keeping me up to date on the sale of my house. I haven’t had to lift my phone to find anything out as they are all on the ball. Leah has been my main point of contact and I couldn’t fault her in anyway, amazing:). Selling your house is stressful enough but with the right estate agents it has been the opposite. I only wish I used these guys with my previous houses.
5/5
GoogleCouldn’t be happier with the service from McGranghan’s, they did what they said they would and more. Mark was fantastic from start to finish, gave great advice and kept me updated at every point. Every staff member I dealt with was friendly and helpful. I wouldn’t consider going anywhere else.
1/5
GoogleI have enquired about 4 properties recently and each experience was negative. 2 were already gone when I tried to book a viewing,1 most certainly was not as described and had extremely outdated photos to advertise it and the Iast one was gone within hours of it being on their website. Thankfully I sold my own property with a much more professional and reliable agent.
Sinéad We'd like to thank you for your comments and note your frustrations that three out of the four properties you asked about were sale agreed. However, That’s what we do:…we sell houses. As you can see from the 5-star client reviews (3 most recently), we appear to be good at our job. I wanted to bring to your attention that I have some issues regarding your comments on ‘outdated photos’ … I'm not sure which property this relates to; however, we believe this is a very unfair comment about our client’s property. Some clients do not have the financial means to spend extravagant amounts on updating their home. In fact, in some cases, they could be in financial difficulties and have to sell their property. Rather than discussing this online, we would love for you to call into the office to resolve any queries you may have. Dialogue is always the best means to solve each other’s concerns.
5/5
GoogleI had an excellent experience with McGranaghans, The team was professional, approachable, and always quick to respond to any questions. Especially Leah, her knowledge of the market and attention to detail made the whole process seamless …
5/5
GoogleHad an amazing experience selling my house with Mark at McGranahan Estate Agents! He was professional, friendly, and kept me informed every step of the way. He went above and beyond helping ensure the sale went through. Can’t recommend Mark and McGranahan enough, thank you for making the process so smooth and stress-free!
5/5
GoogleI recently sold my property with the help of Mark and Leah at the Andersonstown office. I mainly worked with Leah who proved herself to be an exceptional agent. Leah managed the process end to end with complete professionalism and a drive to get the best result for all parties. Thanks so much for your help Leah!
1/5
GoogleI had a very unprofessional experience. We had a viewing scheduled for 12:00, but we arrived at 12:05, only 5 minutes late, because it was hard to find the location. We called the agency to check in, and they told us that the agent had just left. Apparently, they didn't wait for even 5 minutes or contact us to inform us. They didn’t offer to reschedule the viewing at all. As serious buyers, we were disappointed that the agent's lack of professionalism caused the owner to miss the chance for us to make an offer. Additionally, the property would require at least 5 minutes to be properly closed if an agent had been there to show it. I would advise against selling your property through this agency.
Ref: Commercial viewing Viewers are given an exact time when they book a viewing appointment. The appointment is confirmed via email at the time of booking and further re-confirmed with an additional email on any viewing day. Due to the high demand for clients to view properties, the viewing car cannot spare valuable time waiting on a viewer who is late for their designated appointment. If clients are running late, they usually contact our office and advise us. We note your admittance that you were late and, according to our dash cam records, considerably later than you stated above. Notwithstanding those above, we found your follow-up telephone call, which is recorded (copy emailed), to be classified as a form of bullying containing explicit foul language. The language was so disgraceful the employee who experienced this vile call had to be sent home with stress, which has resulted in return-to-work anxiety. People do not go to work to be abused in this appalling manner. Your statement to advise against selling with our agency is construed solely to cause financial loss to our company by encouraging potential clients not to trade with our firm, for which we will now seek damages. Please note that all correspondence will be used to fix legal costs.
5/5
GoogleLeah was fantastic from start to finish. Always attentive and available. I would absolutely recommend using her expertise and service. Thanks Leah
5/5
GoogleLeah and the team were extremely attentive throughout the whole process and I felt well looked after which was all very reassuring in a difficult process. Leah checked in with me regularly and kept me updated on progress at all times which was very much appreciated. Overall I would highly recommend the services and customer care that was provided.
5/5
GoogleMeghan and Mark and the team were very helpful during the entire sale of my house. They were extremely reassuring when the process was taking longer than I had hoped. I would definitely recommend them to others. I felt we built up a good rapport during the sale, this was important as it can be a stressful time. They are both friendly and professional.
5/5
GoogleLeah was very helpful and friendly, she made the process of buying our first home very easy. Couldn't have asked for better service.
5/5
GoogleMark and the team at McGranaghan’s are the best estate agents I have ever worked with. I have bought and sold many properties over the past 20 years and their services exceed that of any other agents. They always go over and beyond my expectations and their knowledge and insight into the market is always 100%. They are always professional and their customer service and attention to detail is on point. I would have no hesitation recommending them to friends and family.
1/5
GoogleWe were almost set on using McGranaghans to sell until they came out to my house. When we were buying our house from them 6 years ago we thought they did a good job of advocating for the seller (this was Maria specifically). However McGranaghans grossly undervalued my house, did not respond to my 5 in-person requests to take down the original listing from their website when I bought my house 6 years previously. They only had a quick look over the house and made a lazy estimate. After checking recently sold similar houses in my area I quickly realised I should get another agents estimate. They were no help in answering any of my questions, not reassuring and said they were listing my house at a lower price to “generate interest”. No thanks. We went with another agent who had our house sold within a day at a much fairer price and was able to help with all of our queries. Edit: I’ve had to edit my review to respond. I’d like to add my house listing has only just today been removed after a negative review, from 6 years ago, both myself and my husband rang and asked in person for the listing to be removed from the website, not PropertyPal, and not all conversations were recorded as they would have been in person too as I originally noted. I did however also phone directly, you should probably go back and review your communications system.. I expressed concern that I had asked multiple times for it to be removed and it’s disappointing that only after a negative review it finally is removed. In terms of the valuation, I don’t know how any of the information you’ve added is relevant, you undervalued my house by over 20%, and many other very similar houses in the area sold for the exact price we sold for at the same time. Your response is disappointing and unprofessional, the fact that it was seven months ago does not matter at all, as the other agent valued my home the same week and showed me many examples of homes sold the same month for the same price. Our circumstances changed at the time and we decided to sell our house for the exact same valuation amount a few months after your original valuation. I will also note the firm we went with were also extremely helpful and knowledgeable about particular subjects I had also asked McGranaghans a few days previously, and unfortunately McGranaghans fell short. Your review system is not a great one, if it only allows 24 hours for someone to provide an accurate review, given for most it may take a few days to organise a few valuations? You may have sold other properties in my area, but you have certainly lost my business and I will not be recommending.
Aisling, We thank you for your feedback. We are puzzled by the timing of your review, which came several months after our valuation. However, we apologise if you felt our service was not up to your expectations or if the thirty-five-minute market appraisal was insufficient. In our defence, we did ask for your feedback immediately after the valuation and followed up with a detailed telephone call twenty-four hours later. To address your comment on the property valuation, Aisling, it's essential to understand that an agent’s property appraisal is calculated on several factors, including the property's condition, location, age, size, etc. However, the current economic conditions play a significant role in determining the main structure of a property's value. When we valued your property, the UK market was in a state of substantial decline due to Liz Truss's handling of the economy, which caused fourteen interest rate rises and led to a collapse in the housing market. Comparing a seven-month-old valuation in this climate to a valuation in today's stable market with low interest rates is like comparing apples with oranges. Regarding your comment, you contacted the office five times. As you know, we have a state-of-the-art communication system which records every telephone conversation. We have checked our records and have not received any calls or emails from your good self. Notwithstanding those mentioned above, if a property is agreed upon for more than seven months, Property Pal & Property News automatically removes the property from the portals. We did note that your property is listed with another agent. We concur with your good self that they are an excellent firm and seemed to have agreed to your property within a few weeks of coming to market. However, as you will note, we have also brought similar properties to market within your location and agreed to them within a short time. Aisling, we are truly grateful for your review and the time you took to share your thoughts. We hope we have answered your concerns and wish you all the best with your property sale.
5/5
GoogleI recently sold my home with the help of Leah at McGranaghan Estate Agents, and I couldn’t be more pleased with the service I received. Leah was professional, knowledgeable and always available to answer any questions I had throughout the process. I highly recommend this estate agents for anyone looking to buy or sell a property!
5/5
GoogleLeah was absolutely brilliant in helping me buy my first home! As a first-time buyer, I had a lot of questions, but she was always easy to reach, quick to respond, and totally on the ball throughout the whole process. Nothing ever felt like … More
5/5
GoogleAs a buyer who interacted with McGranaghan's (who were engaged by the seller), I found communicating with Mark to be straightforward and helpful. I had some extra steps involved in purchasing, such as a slightly delayed timeline on my end due to contracting a building surveyor (outside of lender survey), and Mark was understanding and relayed the information and reasoning to the vendor, helping to make clear it was not something that would cause issues for completion. Overall, buying a house being sold through McGranaghan Estate Agents was a smooth, painless process, and I would recommend them.
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McGranaghan Estate Agents.com's 151 Andersonstown Road office has 193 reviews across 1 platform: 193 on Google.
McGranaghan Estate Agents.com 151 Andersonstown Road is rated 4.4 out of 5 across all 193 reviews, and 4.4 out of 5 on Google from 193 reviews.
McGranaghan Estate Agents.com 151 Andersonstown Road, Unit 8, 151 Andersonstown Road, BT11 9BW.
