Every review we hold for the 123 - 125 Green Lane office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a genuinely positive experience with TMS. I recently relocated to Derby and found myself in a sudden change of circumstances after paying a deposit.
The team, especially Tom and Chloe, were incredibly understanding and acted promptly to resolve the situation.
Their professionalism, empathy, and quick response meant a lot during a stressful time. I truly appreciate their support and highly recommend them for their integrity and customer care. Thank you again for your kindness!
Kedar · 19 May 2025
Agent replied · 27 December 2025
Thank you and best wishes for the future.
★★★★★ 5/5
GoogleHad to find a property quickly for a new job I was starting in Derby.
Chloe was extremely helpful and went above and beyond to help get a viewing sorted. Thanks to Beth for showing me around and actually having answers to my questions (which is not common with estate agents these days!).
When it came to actually going through the process of renting the flat. Chloe was extremely professional and again went above what I expected to keep the ball rolling with the deposit, referencing and finance confirmation process.
Would highly recommend!
Thomas · 26 January 2025
★★★★★ 1/5
GooglePotential tenants avoid renting with TMS at all. They are dodgy when it comes to deposit payments. My experience with them was very disgusting considering I communicated that the bedroom window did not open and Chloe the letting agent was aware of this. I was told that my deposit was to be paid if there were no repairs needed and to my surprise I was told that they were moulds and the landlord had repainted the house and I was supposed to contribute towards the repainting. I tried to explain that I had sent an email about the non opening window, was told to resend, which I did. The story changed after resending the email and Tom’s response to the email that he had claimed not to have received it. He told me that it wasn’t about moulds but repainting. How do you justify a deposit deduction of £250 to repaint a bedroom room that had no ventilation because of the landlord who failed to fix the window. I was scammed, i know they will come here and justify but they know the truth.
Margrate · 22 May 2025
Agent replied · 18 June 2025
If your going to leave a 1 star review at least be honest. Firstly do you understand the meaning of scammed. What deception did we use to obtain your deposit? You were provided a copy of the checkout report which showed the level of mould in the property, costing the landlord over £1000 to rectify. We requested £250.00 from your deposit as a contribution towards this, not the whole deposit. Secondly, your deposit is held within a Deposit Scheme, in this instance the DPS, so as per the information we provided you could have disputed the claim, this was your prerogative to accept. You were not forced or coerced to do so. Reference the window not opening, this was one window, you could open all the other windows in the flat. We do not need to justify any of our actions, we are simply telling the truth. In future if you want to write a review, be honest, and don't manipulate the information to make it look like you are a victim. Its is also interesting how you fail to mention how many times we had to chase you to obtain keys and you actually went over your end date of tenancy but were not charged for the additional day. Of course, your not going to mention that, because it would make the sad victim story not sound convincing. Time is such a precious commodity, why not spend it educating yourself on the law and the meaning of words you use, rather than wasting mine and your time in this pointless review.
★★★★★ 1/5
GoogleI urgently caution potential renters against dealing with TMS Management Solutions in Derby. My experience has been incredibly disappointing and frustrating. Due to personal reasons, I was unable to visit the property in person and relied on a virtual video tour provided by TMS. This video grossly misrepresented the actual condition of the property, which I discovered only upon my physical inspection.
The issues were severe: widespread mould hidden beneath the flooring, cupboards lacking handles, a window shutter covered in dirt and old chewing gum, and kitchen appliances like the stove and oven both rusty and filthy. The entire flat was dusty and generally neglected. It was so bad, stepping into the flat felt like going back to the Victorian era, only I was half expecting to catch some dreadful disease carried by miasma, not just the musty smell of mould!
Furthermore, despite explaining my inability to visit in person, TMS required advance payment of the first month's rent to secure the property. After seeing the numerous discrepancies and the property's actual dismal state, they still refused to refund any portion of the rent. Fortunately, I finally managed to receive my deposit back.
It would have been fair and reasonable for TMS to provide additional pictures or honest details about the property’s condition. Their failure to do so, coupled with their general lack of responsiveness and accountability, underscores my belief that TMS is one of the worst letting agents in Derby. Please consider other options to avoid similar disappointments.
Wudy · 16 April 2025
Agent replied · 23 October 2024
Thank you for the in depth analysis of our service. I have noted you failed to mention that you signed a legally binding tenancy agreement, which you failed to adhere too. But I am assuming by stating this it would make the story you unfolded less convincing. Further more, we provided a video tour done on the day it was sent to you, so how on earth could we mask all these issues you have raised. This is a classic case of toys thrown out the pram unfortunately, because you seemingly didn’t get what you wanted. You ignore the fact that we provided the deposit back and relieved you from the contract. A note for future reference. Sending us threatening emails about leaving bad reviews etc if we don’t do what you tell us too, isn’t often the best approach in life. Best of luck for the future.
★★★★★ 5/5
GoogleSpeaking from a tenants point of view.
Me, my partner and a friend rented with TMS during 2017/18. The property was lovely and well maintained. Any big issues were swiftly resolved by the agency (shower and washing machine both broke down but were fixed within days), with replies and contact even coming over the weekend. The agency staff were very friendly and helpful (especially Tom!) and very understanding when we had to move on.
I'd highly recommend this agency to any budding tenant looking for a property : )
Thanks Guys!
Tony · 16 April 2018
Agent replied · 11 June 2024
Thanks Tony for the kind words. Pleasure dealing with you throughout your tenancy. Such a shame we couldn’t find you a suitable property as we lost a good tenant. Best of luck for the future.
★★★★★ 5/5
GoogleI have been using TMS to manage my property portfolio, and I am thoroughly impressed with the level of professionalism and service they provide. From the very beginning, they have upheld the highest standards of customer service, ensuring that everything runs smoothly and efficiently.
A special mention goes to Tom, who has been absolutely fantastic to work with. His patience and extensive knowledge have been invaluable, making the entire process stress free. Whether it’s addressing queries or providing advice, Tom’s dedication and expertise are evident in every interaction.
I highly recommend TMS Management Solutions for anyone looking for a reliable and professional property management company. They truly go above and beyond!
Paz · 31 January 2025
★★★★★ 5/5
GoogleAs a property landlord seeking help to manage our portfolio, I came across TMS Management. After an initial conversation with them, I felt confident that my properties would be in good hands. Before engaging with them , I had conducted my own research, incl reading all their reviews. While I noticed some negative feedback, much of it seemed to stem from tenant-related issues, which can sometimes reflect the challenges of managing rental properties rather than the quality of the management itself. This did not deter me.
Since working with TMS, I can now confidently say they have exceeded my expectations. They maintain exceptionally high standards for both us the landlords and tenants, ensuring compliance with all safety regulations and providing valuable advice on health, safety, and property improvements to create a better environment for my tenants. This has definitely been the upper hand with TMS .
I would also add, their responsiveness has been outstanding, even offering support outside standard hours. More often ,I message out of working hours & this part has been incredibly helpful given my demanding schedule. I highly recommend TMS Management to any landlord serious about professional and reliable property management.u
Ashley · 31 January 2025
★★★★★ 1/5
GoogleSpent 5 days trying to view a property with these guys, no replies to emails or telephone calls, only to find out the property I wanted to view is now no longer for rent. Absolutely useless.
Mick · 15 April 2026
★★★★★ 5/5
GoogleThanks for sorting my issues promptly over Christmas ! TMS repair team is amazing ! Thanks to Beth !
Arvinder · 16 April 2025
★★★★★ 5/5
YellSpeaking from a satisfied tenants point of view.
Me, my partner and a friend rented with TMS during 2017/18. The property was lovely and well maintained. Any big issues were swiftly resolved by the agency (shower and washing machine both broke down but were fixed within days), with replies and contact even coming over the weekend. The agency staff were very friendly and helpful (especially Tom!) and very understanding when we had to move on. I'd highly recommend this agency to any budding tenant looking for a property : )Thanks Guys!
AnthonyS-11 · 6 March 2018
★★★★★ 1/5
GoogleI would give 0 stars If I could. They were very rude to my fiance when she rang up to complain about issues with the property to the point she was in tears. They don't take complaints seriously or the maintenance of their properties very seriously. They are money grabbing and will do anything to withhold the deposits or part of them. I highly recommend avoiding this company at all costs as they are unprofessional and rude. Again AVOID at all cost
Stephen · 16 April 2022
Agent replied · 11 June 2024
Stephen thank you for your review. It is a shame we can’t rate you as a tenant as we generally felt exactly the same. You moved in during Covid times and expected hotel room service. Some of the points you have raised are absolute nonsense. For example your deposit deduction is going through the dispute resolution service so money grabbing is a completely false statement, especially as we use a custodial scheme to hold deposits, which I am sure you probably have no clue to what that is. Surprisingly if the service was so bad why didn’t you vacate after 6 months? The fact remains you have used this format to ‘throw your toys out of the pram’ because of a deposit dispute…very adult.
★★★★★ 1/5
GoogleThe worst letting agency in Derby. Very vague and unprofessional. No repairs fixed when reported and will try to scam you with deposit. Really dodgy agency. STAY AWAY from TMS Derby.
Daniel · 6 March 2025
Agent replied · 14 April 2025
Daniel have you got nothing better to do then give an absolute pointless review. Let’s be honest you never complained throughout your tenancy and repairs were done, so this is completely fabricated. The 1 star review is because you lost your deposit due to failing to give appropriate notice to vacate and owing rent. Landlords will read this and understand we have done our job correctly. It’s really simple rules are in place and just need to be adhered too.
★★★★★ 5/5
GoogleWe currently rent out three properties through TMS. Ever since we first engaged their services they have been extremely responsive, and excellent at dealing with any issue, whether it is coming from us or the tenants. For each property they managed to find brilliant tenants who always seem motivated to look after the property. The 6% rate is less than most agents, so on all fronts I don't think their services and value could be bettered. We will definitely be using them again.
Colin · 16 April 2021
Agent replied · 11 June 2024
Thank you for the kind words Colin. We look forward to working with you long term.
★★★★★ 4/5
GoogleRepairs done very quickly, can be a bit hard to get hold of sometimes but pretty good overall, better than some of the letting agencies I've used in the past
Brian · 9 January 2026
★★★★★ 2/5
GoogleThere was no specific information about the building
GERALD · 16 April 2025
★★★★★ 5/5
GoogleIt was a pleasure being a tenant under TMS, they were incredibly helpful, quick to be of service and remarkably friendly! Thank you!
Neil · 16 April 2025
Agent replied · 23 October 2024
Thanks Neil. Been a pleasure having you as a tenant. Best wishes for the future.
★★★★★ 1/5
GoogleWorst agency i ve ever had..
It was my first agency i tried in uk and in the beggining everything seemed OK but then when i left because i didnt know a lot about what you do when you change house i ve asked the manager if i should do something when i leave the house the manager said no we Will sort everything out and after 8 months i got a Bill in my name for a Bill that i "didnt paid" on their property and after long convertation with the billing agency they ve told me that after i left the property my name was still on the property for the next 3 months with out me living there.. And now trying to contact them to sort it out and they ignoring my calls and emails.. Stay away thats my opinnion
Giannis · 16 April 2020
Agent replied · 11 June 2024
Firstly thank you for your kind word Giannis, however may I point out some discrepancies with the information you have described. Firstly, why are you not being chased for other utilities or council tax? I would imagine it’s due to us writing to them upon your move out. Also we always advise as the account holder to close down your account upon move out as this is your responsibility with it being in your name. I would like to thank you further for the state you presented the property in when you did vacate and not fulfilling your contractual term which left our landlord out of pocket even despite winning your deposit via the dispute resolution service which you so kindly dragged us through. A final thank you also for the abusive tone and manner when speaking to our staff. If we could rate you out of 5 stars as a tenant you most certainly would hit the dizzy heights of a 1 star. My recommendation would be if you are writing a review please actually base it on proper information about our service rather than using it as a platform to vent your frustrations about not taking responsibility for things in your life and blaming us. That being said and looking past the sour grapes, may I wish you the best of luck in your future endeavours.
★★★★★ 1/5
GoogleNeed a garurantor when i can afford it leaving an 8 month old homeless, disgusting behavior, something needs to change
TRUTH · 16 April 2025
Agent replied · 27 December 2024
Thank you for the review. And I apologise for us doing our due diligence on behalf of the landlord. Reading all your reviews on other businesses it seems we aren’t the only company to fall victim of your negative talk. So the 1 Star is much appreciated. I am assuming we won’t be on your Christmas Card list this year! Anyways, all feedback is welcome. Best of luck for the future.
★★★★★ 5/5
YellTMS - Excellent Service
TMS Management provided an excellent service and were very proactive. They helped me in a difficult time and were very helpful and efficient in finding professional tenants. I would definitely recommend them as there service is brilliant and are really responsive to ones need. Manpal and the team are very professional and understanding. Can’t go wrong with TMS.
MustafaS-31 · 10 August 2020
★★★★★ 5/5
GoogleEven though business didn't work out as i had hoped between myself and TMS due to matters that we both couldn't control , TMS is a professionally run outfit that goes the extra mile to help their landlords and tenants giving that extra personal touch that i have not received in the past from other letting agents , i must say if my circumstances change in the future i wouldn't hesitate in using them again .
Nick · 16 April 2019
Agent replied · 11 June 2024
Thank you for the kind words Nick. May I wish you all the best for the future. TMS are always here if you require any future help or advice.
★★★★★ 5/5
GoogleHad a phone call from TMS MANAGEMENT ABOUT A PEST problem at one of the property's they look after through there management service.They worked with the tenants and myself to get the problem resolved quickly and in a professional manner.i found them very helpful as the problem was resolved in the property.A P PESTCONTROL WOULD WORK FOR TMS MANAGEMENT AGAIN WITH THERE PROFESSIONAL ATTITUDE TO THERE TENANTS AND TO RESOLVE TENANTS PROBLEMS quickly for them excellent service.
Andy · 16 April 2018
Agent replied · 11 June 2024
Great working with A P pest control, very reliable service and extremely reasonable. Would highly recommend for anyone out there with pest issues. Look forward to working with you again.
★★★★★ 5/5
GoogleI have recently moved into a property through TMS and I can't recommend them enough. From meeting Robyn who showed us our beautiful home to Tom and Manpal having incredible patience with me even though I was harassing them every during the process! Nothing is too much trouble and they deal with any issues right away. Absolutely fantastic service. I hope to be here for many happy years!
Samantha · 16 April 2021
Agent replied · 11 June 2024
Thank you for the kind comments.
★★★★★ 1/5
GoogleDo not use absolutely useless never want to do any repairs and when they do it takes ages then you use local bodgers they will let you in cheaper for while then hike the rent up
Joe · 16 April 2024
Agent replied · 11 June 2024
Thank you for the review Joe. I am assuming this review is actually on the basis that you lost a deposit dispute and only received a small amount back. You lived in the property for over three years so not really supporting your description of how bad things were. That said..if you want a tenant that moves a dog in without consent, decides to not clean and leave a lot of dog mess for someone else to remove then I cannot recommend highly enough. Best of luck Joe for the future.
★★★★★ 5/5
GoogleThank you to TMS for always being super helpful, especially on a Sunday at 7pm! Great team, & thanks to Tom for answering any questions I had! Informative & communicative, I highly recommend them!
Chloe · 16 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
