Crest Nicholson Yorkshire reviews

★★★★★ 5/5

Trustpilot

Seamstress great customer experience at Windsor Gate

This is the first time I ever moved into a new build home and the team at Crest Nicholson made it to a seamless experience They have a great team in place from sales to customer relations to on site support The overall experience has been great because the team have been supportive and transparent as well as very professional The sales team at WindsorGate from Lee to Esther and Melissa were very supportive with no hard sell and it felt like team work In particular I would like to recognise Lee Hanson - on site manager who exemplifies what good looks like for customer service and Jane Hunt as customer relationship manager has also been very professional and diligent in resolving any issues

Sonny · 22 December 2024

★★★★★ 1/5

Trustpilot

This company is terrible.

This company is terrible. I bought a house on October 2022. There were leaking in 2 out of 3 bathrooms. The water was pouring down to my Kitchen on the first day I move in. No insulation was installed on the top floor. The house is freezing cold this winter. Reported the issue but still nobody comes and fix it until now (5 months). Filed a complaint for 20 days but not even one email reply. Do not buy house from Crest Nicholson. 5 stars is a joke.

True · 14 February 2023

★★★★★ 5/5

Trustpilot

Lewin Park - Langford

Overall we have been happy with the process of buying a house from Crest Nicholson. The sales team Bev, James and Leanne were extremely efficient and helpful during the buying process from start to finish.Since completion, there have been a few bumps along the way. However in general the site team have been responsive, friendly and very willing to rectify anything we have not been happy with. A special mention to Natasha Waterman - current site manager who is a credit to Crest, she’s friendly, very responsive and gets things done in a speedy manner! Also, Shawn Moore who has been very reasonable and helpful. Overall we are happy with our lovely house and the development:)

Danielle · 19 December 2024

★★★★★ 5/5

Trustpilot

5 stars isn't enough!

Lucy at Wycke Place development in Maldon was exceptional in everything she has done for us to facilitate our move to the site. A fantastic rep for Crest & really informative / knowledgeable. She was able to answer all of our questions, or source answers from head office quickly & always got back to us to check in with our thoughts about the house we chose to purchase. Couldn't ask for more, fantastic! Also I want to compliment Joe on his service as well, he only joined recently & seems to have the right qualities to be successful as well.

Phil · 2 February 2023

★★★★★ 1/5

Trustpilot

After Purchase Service Dreadful

Sales team at Fernhurst Camberley were and still are great…..But the two words, customer and service shouldn’t really be in the same sentence when it comes to aftercare. Constantly being ignored or fobbed off for the last year. Don’t know wether it’s company policy or just plain incompetent staff but would recommend any prospective buyer to employ a professional surveyor.

EJ · 30 May 2024

★★★★★ 5/5

Trustpilot

Fantastic customer service!

Fantastic customer service!From the moment I first contacted Crest Nicholson about their properties at Campbell Wharf in Milton Keynes, I have been very impressed. The sales executive Martin has been very informative and incredibly helpful, answering all our questions honestly. We have now reserved a property and are looking forward to the completion later in the year. I wouldn't hesitate to recommend them.

Sam · 23 March 2024

★★★★★ 1/5

Trustpilot

Avoid this builder. "Premium" price for budget quality and zero after-sales care. Crest Nicholson - Windsor Gate

Do not be fooled by the big brand name or their marketing. Buying a house from this builder’s Windsor Gate development has been a massive and stressful mistake.

Can · 4 September 2026

★★★★★ 5/5

Trustpilot

It was a pleasure dealing with Steph…

It was a pleasure dealing with Steph Johnson. She led us through the challenging task of buying a house with thoughtfulness, humour and understanding. She was with us every step of the way, often going the extra mile to help out. Thank you.

Malcolm · 19 May 2026

★★★★★ 5/5

Trustpilot

A pleasant experience - no pressure at all!

We reserved a plot at Grange Meadows, Cannington, Somerset, and the staff could not have been more helpful. We ended up with a very long visit, as we completed all the paperwork, made our options choices, viewed the showhome, looked at completed property, basically did everything needed and more. At no time did we feel under pressure, and Julie was pleasant, helpful and sociable the whole time despite us taking up almost the whole of her day. Downside? Not able to have copies of plans and drawings :-)

Charles · 4 December 2022

★★★★★ 5/5

Trustpilot

Jo and Lucy are amazing!

Jo and Lucy at Aspen Grange have been absolutely amazing. We cannot find the words to express how grateful we are for all their help in helping us get our first home. They are quick at replying and on the ball with everything - it’s made the process 10x easier! Thank you both, you’re super stars!

Lucy · 24 September 2026

★★★★★ 1/5

Trustpilot

Disgusting treatment

Please think carefully before purchasing from Crest Nicholson. Customer service is atrocious, I don’t know how you can get paid for not doing your job. I’ve had to call up every other day as I’ve needed my cabinets changed and plumbing fixed due to my kitchen flooding because the job hadn’t been completed properly in the first place. I’ve been given no solution to my problem, I’ve just been passed on to the next person, now my phone calls are not getting picked up. Ridiculous. It’s been a month and I’ve been back and forth with them with no outcomes. This has been ongoing from the moment I decided to buy my apartment. There is no sense of responsibility on their end. You’d think being respectful towards people in this day and age would work to solve a problem but clearly I can’t be nice to people that just don’t care.

Miss · 27 November 2022

★★★★★ 5/5

Trustpilot

Booking in system was easier to use

Booking in system was easier to use, smart display at reception is a good idea and the CS representative was excellent, polite and professional.

Vijaya · 20 September 2026

★★★★★ 4/5

Trustpilot

Visited both sites

Visited both sites, greeted with “Hello and a smile” and both were very professional and showed me options that I was interested in. Both great sites,

DAVIS · 1 September 2026

★★★★★ 5/5

Trustpilot

Faultless customer service...

Myself and my partner decided to go and have a look at the properties on Union Place at Monksmoor Park over the weekend and were over the moon with the customer service we have received so far. Becky and Anita were immediately warm and friendly when we arrived and were really knowledgeable.I liked there were no hard selling tactics and everything was done at your own pace (though it only took us 24 hours to decide to reserve a property as they are so nice!)I would already highly recommend Crest Nicholson based on Becky alone, and, though there are only a few properties left on the whole Union Place development, the customer service has so far been faultless.

Lisa · 23 August 2022

★★★★★ 5/5

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Ryan at Brightwell's Yard was excellent…

Ryan at Brightwell's Yard was excellent - informative and patient with all of our questions. The whole experience was brilliant.

ASHLEY · 22 September 2025

★★★★★ 5/5

Trustpilot

The team is compassionate!

The team is compassionate, patient and helpful. Kelly was really great starting from leading us to view the development and show home, and explained to us the features of the development. Discussion with Jackie was also smooth, and they were really patient in discussing with us all our options. The whole process was fabulous and Kelly also explained our plot in detail and was patient to answer any of our questions.

Customer · 23 June 2023

★★★★★ 1/5

Trustpilot

Central Park, Monksmoor

Agree with the fact that most of the 5* reviews are pre-sales and based around the sales pitch. Of course your happy after you have just reserved your home! Be warned, the aftercare is not of the same service. We found cracks in our foundations prior to exchanging on our first visit, they tried to get away without fixing it and covered them with the patio, luckily we had taken photos. We pointed out the issue and refused to exchange until it had been rectified. A visit from a director at head office and they had them lift the patio to rectify the issue. That was the start of the problems, builders walked across our brand new carpets with muddy boots, appliances scrapped across the amtico leaving it full of scratches, kitchen worktop has been damaged and a chunk taken out of it, the sink is scratched, the shower screen which we paid extra for is bent and damaged, the front door is faulty and the paint is coming off, the garden is meant to be level according the site plans but is massively uneven and sloping, i could go on. We are still waiting for all of this to be replaced and have been in the house going into our 12th week. For five weeks we had no toilet downstairs and couldnt use the bathroom because the bath hadnt been fitted correctly and the mastic kept failing. Built in wardrobes were not put in until 3 weeks after we moved in, we have just had the carpets put in the grippers 9 weeks later! The customer service is awful, site managers says to chase them for the snagging but when you do you get no response. Its not down to the customer to chase them to do their job, they need to manage their time and work for the customer. We have had multiple trades booked in, that dont turn up then when we advise them of this get no response. The list of jobs left to do is endless. All in all its been a stressful, frustrating and disappointing journey with Crest. I would never buy a house from them again and the sad thing is they have the potential to make beautiful homes if they just had some more care and respect for their work, better after care and if the site managers took more responsibility and got the jobs done that they said they were going to do.

AG · 9 August 2022

★★★★★ 5/5

Trustpilot

Highly recommend

My boyfriend and I bought and moved into a house at Harborne Manor last October. From start to finish the team have been so lovely and helpful, especially Luke and Philippa during the sale to completion process and James the site manager efficiently sorting snags once we moved in. They all went above and beyond to ensure it went smoothly for us. Thanks so much to them and all the builders for making our experience of buying our first house great!

Charlotte · 7 July 2022

★★★★★ 5/5

Trustpilot

Sketchley Gardens

We have recently reserved a plot at sketchley Gardens and the whole process has been very easy, mainly due to the excellent support received from Katie Eaton, every question we have she has an answer for (or very promptly provides one if she doesn't have the info to hand) she has gone above and beyond to make each step hassle free and reassuring, with an emphasis on excellent communication! We have been in contact with many other housebuilders whilst searching for a new home and most seem disinterested or don't communicate effectively, Katie made us feel wanted and listened too, we are very pleased with crest Nicholson so far and eagerly await the house being completed.

MATTHEW · 8 May 2022

★★★★★ 5/5

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I wanted to say a massive thank you to…

I wanted to say a massive thank you to Jo and Lucy in regard to our recent first home purchase.

Chelsea · 17 September 2026

★★★★★ 5/5

Trustpilot

New home for Christmas?

Nikki at Aspen Grange has been an amazing help over recent weeks as we’ve looked at new houses and whittled down our needs and options.Her manner is helpful, professional and supportive - a breath of fresh air and we can’t recommend her highly enough.

Mrs · 2 November 2024

★★★★★ 5/5

Trustpilot

Plot 111 15 Burbidge Fields

Plot 111 15 Burbidge Fields I just wanted to say that the staff working for Crest Nicholson at the Kingsmead development were excellent. In particular Lauren Hills who we dealt with for the purchase of the new house was so helpful and efficient. She is a credit to your company. Also Alex who stood in for Lauren when she was in your Ashford office was also very good and always eggar to helpAnd Ryan ( who I think is the site foreman/ manager) was so very helpful and brilliant in explaining how the central heating works etc etc. Your company should feel very proud to have these people working for youMr&Mrs Seaman.

Mr · 10 April 2022

★★★★★ 5/5

Trustpilot

Henley Gate - very helpful, friendly and went the extra mile

Samantha & Josh at Henley Gate were so friendly and helpful and went the extra mile to help us find our dream home! We were going to buy another house with a different developer but lost faith in them. I called josh with our issue and his product knowledge was second to none. He booked us in to see a show home the following day and answered our 100+ questions and restored our faith with buying a new house. We saw Sam today and reserved our house. She also answered more of our questions and also restored our faith! We are so excited for our house to be built and look forward to our further updates from Sam & Josh.

Sophie · 27 March 2022

★★★★★ 5/5

Trustpilot

I viewed The Leighton apartment at…

I viewed The Leighton apartment at Dalton Gardens, Huddersfield, today with Kate and Mark, and it was a really positive experience.

Novaedge · 5 September 2026