5/5
GoogleThank you to Sam for all you effort to get me the best deal
Trusted Agent profile · York
William H Brown York reviews
★★★★★
1,282 reviews across 2 platforms
48 Goodramgate, York, YO1 7LF, YO1 7LF
William H Brown's office in York, at 48 Goodramgate, is rated 2.3 out of 5 across 1,282 reviews on two platforms, including 84 Google reviews rated 4.9.
Reviews
Every review we hold for the York office, from every platform, shown as written. First names only.
Google1/5
TrustpilotAbsolutely awful
William H Brown don’t even deserve the one star I gave them. They had our property on the market for 20 weeks and couldn’t care less about selling it. They are totally useless - negative when showing people round, the photographer they use is awful, they sent round people that were obviously not the right type of person - I could go on and on. Moved to Richard James and they sold it in less than a week.
1/5
TrustpilotThis estate agents are by far worst I…
This estate agents are by far worst I have come across...they have absolutely NO back office...selling the house is one thing but how they manage the sale after that it quite simply dreadful..the lack of communication..total and utter negligence in handling forms ..they are truly all over the place and have cost me thousands in interest payments..they recommend cheap paralegals to the buyers to handle the legal side of things and its only at the last moment a solicitor actually looks at the case and then comes up with an abundance of new enquiries which causes huge delays...1 of my buyers took 13 weeks to get a survey..another had waited so long had to ring the mortgage company themselves to found out the bank had been trying to get hold of whb broker for 3 weeks!! To confirm a simply address...another buyers help to buy form took 6 weeks to get right..and on and on the failings happened!! every single one of my buyers did not have one good word to say about this outfit ..not one! They simply cannot manage the aftersales if you do anything this year DO NOT use this office it will cost you money in the long run there are plenty of good reliable estate agents out there that keep you updated ..track all paperwork ..acutely fill out forms..and more importantly spend the time to make sure forms have been recieved and are correct all the stuff you would expect from a professional company of which this is not!..trust me when I say this they have cost me 1000s in interest payments due to negligence and My company will NEVER use them again you have been warned!Steve StindersCeo Stinders Construction ltd
1/5
TrustpilotI used William H brown to sell my flat
I used William H brown to sell my flat but Unfortunately they only managed to generate 1 viewing in 3 months. No logic explanation to lack of viewings and no feedback on how and what could be changed to generate viewings. Communication broke down and it felt like they had exhausted all interest in my property. I gave my 28 notice and within a week the area manager called me to discuss why I was unhappy and frustrated. This ended with if we remove your property from today will you be happy. I made it clear I wouldn’t be happy but thought it was best if my property was removed so I could moved forward and get a new agent onboard as the trust and faith off the branch had gone. When I mentioned the reviews overall where majority negative the answer given was they go by google reviews and all large organisations get negative reviews. My advice is use with caution if using Connells or William H Brown as they are both part of the Connells group and I have experienced a poor service from both of them.If they offer you the package for professional photos, floor plan and a premium listing on right move be advised the premium listing only lasts 7 days which was never explained once to me. The only positive which came out of this was in house mortgage advisor was the best and got me a great remortgage deal and always went out of her way to help and give good honest advice.
5/5
TrustpilotThe Perfect Match
It was always going to be a long journey trying to purchase our first home amidst all this pandemic and economical uncertainty. However, with God and William H Brown Grays at our side we managed overcome what seemed to be a pretty tall order. Debby B especially was amazing. She didnt just try sell us any old house, rather she matched us the perfect property for us. These are the things we really appreciate. For her it wasnt just a sale but it was about the right Sale.
5/5
GoogleAs a first time buyer, I went into buying a property with very little if any knowledge of how the process, and mortgages, worked. From the first viewing I feel that everyone at William H Brown has always been putting my best interests first. Hannah has helped me massively with understanding and securing a mortgage, even after my first attempt at a purchase fell through, and has taught me a lot about what to expect in the future. She has always been on the end of the phone as soon as I need her and had kept me updated with everything that has been going on, as well as making sure I have done everything I need to do on time. I’ve felt very comfortable going to her with all my questions, and will be going back to her in the future!
1/5
TrustpilotProbably the worst experience i have…
Probably the worst experience i have had buying houses. If you are a seller that want toi was told offer was not accepted one day, next day i received a call saying to send my document as my offer was accepted before and encouraged to use solicitor through sequence (solicitors who are not responsive, ignore emails and never reply back to you) while, all these was going on. i receive a further call that the seller was ringing everyone who has viewed the property to give their final offer. Why would you let me engage your solicitor or told me my offer was accepted when you are still in the bidding stage? I will try avoid this agent every opportunity i get. surprise to see that the same offer i gave is what is being paraded as what the b=property is being sold for online £47k if it is, then this is borderline fraudulent and not getting the person who is being repossessed the best chance.also when i made my complain known, The lady who address my complain made no effort whatsoever to understand what aspect i was not happy about (i was unbothered if you get a higher offer as when it comes to corporate sales thats the goal). i was not pleased with the service provided.
5/5
TrustpilotI sold my house recently in West…
I sold my house recently in West Yorkshire - the process, in having my house valued to it being placed on the market, arranging viewings was seamless. WH Brown ensured they took care of it all. All viewings were vetted and I was kept up to date as much as I needed. The sale of my house was quick and I was supported by the branch manager in the purchase of my new home in a different part of England. Michelle and Louise are an asset and I would highly recommend W H Brown to both sellers and purchasers.
1/5
TrustpilotPossibly the worse letting agents in the world
I'd give them zero stars if that were an option. The letting agents are two-faced, unreliable, dishonest, unpleasant, and only out for money. They are thoroughly nasty human beings. They change your energy supplier to one they prefer (without your consent) and tell your current supplier that you're leaving them. Then you are charged at the highest rate and they won't sort the problem out. That's just ONE of the many, many, many problems with them. AVOID THEM LIKE THE PLAGUE!
1/5
TrustpilotWilliam Browns Hull …
Terrible service if there was an option for minus stars would use DO NOT USE worst service I have ever received would never choose this company again and strongly recommend others not too. Myself and my partner paid out £600 for their services to help purchasing our house they did nothing we chased them up. They blamed Covid over the whole thing utterly not an excuse for incompetent and unprofessional service heard from others they have had similar experience judging by this they won’t be in business much longer .
5/5
TrustpilotGood job, Jack Elston from william H Brown Stevenage Branch
Purchasing or selling a property can be a very stressful time . Finding a real good estate agent is crucial . I am so pleased to have Jack Elston from William H Brown Stevenage as my agent. He is so efficient ,professional , friendly... He has done everything possible to make things going smoothly. Good job, Jack.Thank you so much.
1/5
TrustpilotI must say I have never rented before…
I must say I have never rented before and thought william h brown would be a great company to rent through as you not only get the place you want but a great support network, how wrong was I the staff are rude and not helpful when i phoned up about things not working like the shower not working I get told it's nothing to do with us you have to call the maintenance department so I call them they then tell me we have to phone the landlord, so I said ok well I am disabled and can not actually have a bath so a shower is a must , 5 weeks later shower still not fixed I phoned them every day and was told have not got hold of the landlord to which i told them u paid you my rent so why dont you just fix it and bill the landlord no we can not do that I was told so after 5 weeks of having strip down washes I had had enough and complained to there main office in Birmingham which was sequence homes, they finally got someone out to me the next week, but I am still waiting for 10 other jobs to be done , do not rent through William h brown the staff are rude and unhelpful I have asked for a refund of the rent I paid upfront and I would move out as the place is that bad but they just ignore me so I would never rent from this company ever and would suggest others to go elsewhere . Very unprofessional.
1/5
TrustpilotI have used William H Brown for letting…
I have used William H Brown for letting for the last year and I’m appalled at their customer service! You never get to speak to the same person twice and when you do most of the staff are incompetent and at times rude. The only thing they are good at is charging for their service . I literally have got to the stage where I can’t phone them anymore and as for renting a house THEY have really put me off.
1/5
TrustpilotNO RESPONSE AT ALL FROM THE COMPANY
Wanting to enquire a rental property 2 days ago, no one pick up the call, email and all I want to know is whether the property is pet-friendly. I tried to call the company by 20times and 3+ emails, even the livechat on the website could not help me with anything.
1/5
TrustpilotDO NOT GIVE YOUR EMAIL ADDRESS
DO NOT GIVE YOUR EMAIL ADDRESSAs a purchaser, wanting to view properties in the area, I made this mistake with the scunthorpe branch and got no end of marketing emails and rubbish despite me making quite clear initially that i did not want them. It took 3 attempts to get them to stop and remove me from their system, as you can imagine the 3rd email wasn't so polite.Would not entertain now or in the future .
1/5
TrustpilotSHAMBLES from start to finish.
SHAMBLES from start to finish.We were renting tenants with William H Brown and in short here are some of the issues we faced:-Only sent us extra forms to fill in days before we were due to move in-Apparently needed to know every detail from every inch of our lives in the application period. We're both are in full time permanent employment and that's all you should need to require.... is my partners military ID number and references from high ranking officers really necessary ??- Had to get contents insurance and prove this paperwork to them, but only with providers they wanted to work with....-A branch 20+ miles from the house was handling the process and expected us to pick up keys from there even though there's a WHB branch less than 1 mile from our home? -We had a few queries regarding the house after moving in; light not working in the fridge etc and were told we contacted the wrong person as it should go through the maintenence team. Which makes perfect sense, but they might need to advise us of that in the beginning....-We had been in the house a few days when no payment plan for rent was set up. I contacted them and queried this and discovered that they should have actually sent us forms to set up these payments. How long could I have left it before they asked where their rent money was ?.....-We had our landlords contact details as they came a couple of times to collect post so we knew who they were/had met them. They contacted us privately one day to advise us the WHB had put their house ON THE MARKET by mistake, and to ignore anyone trying to view the house that weekend as they even had viewings booked!!!!......-Not knowing all the details but we know they messed the landlords around on numerous occasions and charged them extortionate fees for absolutely no service ?-We had an inspection booked around 8 months after being in the house. Pretty sure these should be every 6 months? I received a text from them 20 minutes before they were due to arrive cancelling the inspection. I'm a very tidy and clean person, but of course with an inspection due we cleaned and tidied to ensure everything was in order FOR WHAT? Plus the inspection was lunchtime on a Saturday so the whole day was pretty much wasted.-After the year was nearly up the landlord (and ourselves) were so extremely frustrated with every aspect of the process that they asked us if we wanted to carry on living in the house and go privately. WHB made it extremely difficult to end the contract even though it was just a 12 month contract. Even a third party company contacted us asking for arrangements of handing back keys and what state to leave the house in. It was also extremely difficult to get our deposit back even though the landlord said they had done inspections and were happy to released the deposit back to us. -Communication is diabolical. I have numerous emails as evidence of WHB hardly ever responding. The only time they would reply would be when the subject was regarding something that they wanted to know or benefitted from. When it came to extremely important information i.e returning my deposit they elongated the whole process to be as difficult as possible.
1/5
TrustpilotRacist
Okay I can't leave a one star but William H brown Pinxton are racist, unprofessional, and the lady called Jo fowler is the worst I have seen, I can't say avoid because it will be an understatement but hell no am I even advising any of my friends to buy or even call any estate agents called William H brown.We could not purchase a property because of their level of racism and its very disgusting. I just can't fathom to give the details cos their disgusting level of communication left my wife crying for days. Please please look else where...
1/5
TrustpilotAvoid at all costs, bunch of cowboys
Absolute waste of time, full of lies never get back to you and are total chancers. I would never recommend than to anyone they didn’t have a clue about nothing and it seemed as though I was doing there jobs for them. I feel sorry for the people that are using them to sell there houses as the staff have no interest what so ever, they turn up to to viewings and forget the keys they re arrange ad don’t bother showing up. It’s a shame that the builders had to give them anything as they done nothing to sell the house just listed it online. I ended up meeting the developer himself in the end who was a lovely person and very helpful unlike William h brown
1/5
TrustpilotThe worst estate agents in town
The worst estate agents in town. I have dealt with 3 to 4 local companies before but by far the worst experience has to be with William H Brown. Selling my house was a total nightmare with them from start to finish. The number of incidents was comical. To list a few of the issues. Losing my house key... Cancelling a number of viewings due to dodgy reasons.... Claiming never have to received my messages.... Claiming that my messages were going to spam.... A total joke of a company.Would never ever deal with them.
1/5
TrustpilotWorst experience of an estate agent…
Worst experience of an estate agent ever. I have bought and sold 8 houses And 1 building plot in the past 35 yrs. William H Brown are the worst I have ever come across. First, I was asked to pay £200 plus for someone to take photos of my property I have never had to pay for this in the past it has always been included in the contract. (But never mind I paid the £200 plus) Then when I was shown the photos I was shocked and opted to use some of my own photos I had of my house. This took about 3 weeks to resolve. Then the description of the floor plan was not correct I informed them of this on several occasions but they never put this matter right. At this time I ask them to cancel my contract but was told I was too late as the cooling-off time was finished. I then ask for an advertising board to be put in my front garden but this never happened either. I then phoned them 2 weeks before my contract was due to finish to let them know I did not wish to continue after my contract ended but was told I had to give them a 1-month notice from the date of my contract ends. (So this I did) Today I was just browsing the property market only to find that my property had been removed from there page along with the Rightmove advert. When I called them I was told that the lockdown must have caused an error with the computers (LOL) and that my property should have been on Rightmove and also on their page. Within 30 minutes my house was back on with both Rightmove and William H Brown. However, when checking this afternoon I noticed it had been removed once again from Rightmove. After my final email, they agreed to cancel my contract with immediate effect. So please be warned to stay clear if not you will waste between 12 to 20 weeks. Oh yes we did not have any viewings
2/5
TrustpilotNot telling about fees, keeping deposit for long time
Last year I was quite desperate to rent a 3 bed house within a month and all available in the are were with William H Brown.I liked the property so I paid the fees (equaling to nearly a month's rent) and was sure that all that was left to pay was the deposit and rent bit when I came back to sign the agreement I was told that I had to pay extra for the property check by 3rd party, which turned out to be part of William H Brown. When I refused I was told that I would lose the fees paid so far.When I moved in I got the details of the energy suppliers from the landlord but I started getting phonecards from completely different supplier. They said that the agency switched to them and I had to pay them. They were blocking my switching process stating that they had to finish their switch first and it took them 3 months. I paid £120 more than I was would paid with any different supplier for the electricity and gas. After they finally let me switch I was paying £47 a month less.Of course when I called William H Brown they said that they had right to do it and didn't have to let me know.I moved out of the property on 02/04/20. I agreed with landlord for some deductions to be made on 20/04/20 and the email was sent to the agency straight away. It is 19/05/20 and I still haven't received my deposit and they do not answer the phone :/Summarising:- they do not tell you about all the fees- they change the supplier without letting you know to the most expensive one- they do not release your deposit within reasonable time- they are nice when you come to them first time but when you phone them they want to get rid of you quickly being rather not nice and not interested in helping you.
1/5
TrustpilotSeldom bother to respond to phone calls, messages or emails
Have tried to deal with 3 different branches of this company when buying properties (their branches seem to cover very small areas in the same vicinity) and all of them just do not bother to reply to messages, phone calls and emails. We now don't bother going any further if we see attractive properties to purchase. So much easier to deal with responsive agents.
1/5
TrustpilotAvoid at all costs
CLACTON ON SEAWould avoid letting from WHBrown at all costs. Dishonest, unhelpful, with a clear lack of communication between agents and tenants. Many calls and complaints, and a year down the line, nothing had been addressed or fixed. Each time you contact the agent it seems a different person was responsible for dealing with tenants. Customer/tenant satisfaction is not a priority for the agents at all, it seems as long as the rent is paid, they’re quite happy to conveniently forget about you.All in all, I wouldn’t trust them to manage my sock drawer.
5/5
TrustpilotHighly recommended
We sold our property with William H Brown in Hertfordshire in April 2019, I cannot praise James and Dan highly enough for their professional approach from the beginning which was reassuring and greatly appreciated. They were always able to answer any questions etc that we had of which there were many. During the course of our sale we had contact with all the members of staff in this branch who worked very hard to complete a successful sale on our behalf, we are very grateful for their hardworking and professional approach, I would have no hesitation in recommending them to anyone.
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