Every review we hold for the York office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotKaren has been extremely helpful when reserving our new property at kingslaw gait nothing was too much trouble for her even when we changed plots she was so helpful.
Great customer service
Fred · 25 March 2024
Agent replied · 27 October 2024
Thank you for sharing the start of your experience with Barratt Homes. We’ll make sure Karen gets to see your great feedback! Please do come back and let us know more about your experience once your are in your new home!Kind regards, Charlotte.
★★★★★ 5/5
TrustpilotGreat customer services and very…
Great customer services and very supportive
Alfred · 20 January 2024
Agent replied · 27 October 2024
Good afternoon,Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotReserving a home
Customer service is excellent.
Customer · 28 February 2024
Agent replied · 27 October 2024
Good morning,Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotExcellent throughout
Excellent throughout, very helpful.
Customer · 23 February 2024
Agent replied · 27 October 2024
Thank you for taking the time to leave this review, it is very much appreciated here at Barratt Homes. Wishing you many happy years in your new home. Kind regards, Charlotte.
★★★★★ 5/5
TrustpilotExtremely helpful at the sales office
Extremely helpful at the sales office. Knowledgeable and practical.I hope the rest of sale goes through as well and that the build will be of high quality.
J · 7 January 2022
Agent replied · 27 October 2024
Thank you for taking the time to leave your experience with us so far. We wish you all the best for the rest of your journey into your new home. Please do come back and let us know more about your experience once you're settled in!Kind regards, Sam
★★★★★ 5/5
Trustpilotmade life easy
made life easy, friendly , excellent service
Hassan · 23 October 2023
Agent replied · 27 October 2024
Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Please do come back and let us know more about your experience once you're settled in! Kind regards, Charlotte
★★★★★ 5/5
TrustpilotPossible house purchase
Staff were polite and knowledgeable
Eric · 28 November 2023
Agent replied · 27 October 2024
Good morning,Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotExcellent sales team with great…
Excellent sales team with great knowledge
Customer · 13 October 2023
Agent replied · 27 October 2024
Good morning,Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
Trustpilotbarratt new homes
jo and debbie sales advisers,very knowledgable
Anthony · 11 October 2023
Agent replied · 27 October 2024
Thank you for taking the time to leave this review, it is very much appreciated here at Barratt Homes. We will make sure Jo and Debbie she sees this, they will be delighted. Kind regards, Charlotte.
★★★★★ 5/5
GoogleVery helpfull staff especially Dawn on the phone. nothing to much for her. Many thanks
Sean · 25 March 2019
★★★★★ 5/5
Trustpilotgreat support along the journey
great support along the journey, determined and dedicated team
LP · 22 November 2024
★★★★★ 1/5
GoogleSent me a bill for over £300 in unpaid service charges that I didn't owe! As usual for an agent, they take the money (for doing very little) but none of the responsibility.
Edit: Once again, they have invoiced me for service charges that I simply do not owe! Their incompetence knows no bounds.
Ben · 11 October 2018
★★★★★ 5/5
TrustpilotGreat service and support
Great service and support. So far very happy with the flat
Magda · 6 November 2021
Agent replied · 27 October 2024
Hi Magda. Thank you for taking the time to leave us a review, we are pleased to hear you are happy with your new home. We will pass on your feedback to the relevant team. Kind regards, Sam
★★★★★ 1/5
GoogleSo unhelpful and zero communication skills
Ciara-May · 25 August 2024
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, quick and easy process
Julie · 27 November 2021
Agent replied · 27 October 2024
Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories.Kind regards, Sam
★★★★★ 5/5
TrustpilotSales advisor
Customer · 8 October 2026
Agent replied · 26 May 2026
Good afternoon.
Thank you for taking the time to leave your review.
We would like to pass this feedback onto the relevant team and Sales Advisor who looked after you so well.
Unfortunately, we are unable to identify you and the Sales person from the information included in your review. Where we cannot identify a customer by their review, we will request that Trustpilot contact you on our behalf to obtain further details.
To allow us to look into this further, please include your plot number, development name and contact details when responding to Trustpilot’s information request.
Kind wishes, Charlotte.
★★★★★ 5/5
TrustpilotGreat after service
Simon · 6 October 2026
Agent replied · 10 October 2026
Good morning, Simon.
Thank you for taking the time to leave us a review. We are pleased to hear you have been happy with our after care service.
Kind wishes,
Isla.
★★★★★ 5/5
TrustpilotEverything is good
Dissanayake · 5 October 2026
Agent replied · 10 October 2026
Good morning,
Thanks for sharing your review!
Best wishes,
Ros
★★★★★ 5/5
GoogleGreat company, pleased to work with them.
Balazs · 23 March 2024
★★★★★ 1/5
GoogleThe man I spoke too was rude and unhelpful didn't point me in the right direction of who I needed too phone next! Spoke to me in a sarcastic tone terrible customer service will not be phoning these people again!
Nicole1 · 24 March 2020
★★★★★ 5/5
TrustpilotMy experience with Syra a sales representative was excellent
Hi
Wisdom · 26 May 2026
Agent replied · 26 May 2026
Good afternoon Wisdom. Thank you for taking the time to leave a review and we are so happy to hear that you have been so well looked after by Syra. We will ensure your feedback is sent onto the local team and wish you many happy years in your new home. Kind regards, Beth.
★★★★★ 5/5
TrustpilotGood service
Murad · 8 May 2026
Agent replied · 26 May 2026
Good evening,
Thank you for your lovely review!
Kind regards,
Ros
★★★★★ 5/5
TrustpilotSean is the best.
Customer · 15 March 2026
Agent replied · 27 October 2024
Good evening.
We appreciate the kind words and are so glad you had a great experience with Sean.
Kind wishes,
Isla.
★★★★★ 5/5
TrustpilotGreat service
Mr · 21 December 2025
Agent replied · 22 December 2025
Good morning Gary. Thank you for taking the time to leave this review, and for your brilliant feedback!
Best wishes, Sam
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.