5/5
GoogleDelighted by the whole process, great communication genuinely friendly and caring professionalism nothing too much trouble! A total quality experience in customer service with special thanks to Holly who was extremely helpful.
Trusted Agent profile Β· York
Hunters York reviews
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819 reviews across 3 platforms
Apollo House, Eboracum Way, York, YO31 7RE, YO31 7RE
Hunters's office in York, at Apollo House, is rated 3.1 out of 5 across 819 reviews on three platforms, including 265 Google reviews rated 4.5.
265
Reviews on Google
This office
18
Reviews on Facebook
Business-wide
536
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the York office, from every platform, shown as written. First names only.
Google1/5
GoogleThis is honestly the WORST estate agency I have ever heard of. My boyfriend currently rents a flat through them. I don't even know where to start. Last week he didn't have any water in the kitchen from Monday through to Friday. The washing machine also didn't work, this was apparently 'fixed' on Friday along with the water however when they used it a couple of days ago it leaked everywhere and they were told they would have to wait a further 5 working days til it would be sorted. They are now saying that he owes them Β£123, which he doesn't as he pays his rent, on time every month. He was told last week this would be dealt with as it was an internal error on their part but alas, this week they are again asking for it. A lady called 'Liz' told him that the person (Kate) who originally quoted this amount had left the business but then this week she is telling my boyfriend he will need to discuss the amount with Kate. When my boyfriend lost his keys it took approximately 5 weeks to get new ones sorted as it needed to be sent to external key cutters. Meant the flat was kept unlocked for those 5 weeks as apparently they don't have spares? Oh, and when his flat mate moved in they sent the contracts to someone one else (with his flatmates personal details on it). I also don't know why landlords are paying them, they never do inspections.
5/5
GoogleWe have purchased a new property in York with Hunters Estate and our contact has been Georgia. She has been professional and helpful throughout the entire process, always responding to emails really quickly and efficiently, and being happy to help with all of our queries. This has really reassured us throughout what can be a very stressful process. Thank you!PositiveResponsiveness, Professionalism
5/5
GoogleEfficient and friendly - lottie allowed the whole rental process to be seamless!
5/5
TrustpilotKIRSTIE KAY
This review is for Kirstie Kay for being very helpful and performing her role to a high degree of excellence.I most note John Adlam (partner) made a simple request extremely difficult to facilitate and an unpleasant experience.
5/5
FacebookI would just like to say a huge Thankyou to Ian and Claire for there excellent customer service . The sale of my property caused me a lot of stress but Ian and Claire supported me throughout, they were extremely friendly and helpful. Regards Lynda
Agent replied Β· 22 February 2025
Lynda thanks so much for the lovely review. We are delighted you were happy with our service and wish you well for the future. Kind regards Ian and Claire
5/5
TrustpilotGreat service
Once again guys 1st class service. Always use these guys. Great price. Always polite. Always on time. And the plus is your car engine is started for you so no cold car to get into. If itβs icy the windscreen is defrosted for you. Thanks again ππ
1/5
TrustpilotI made enquiries about a house for saleβ¦
I made enquiries about a house for sale in grimsby , and received a basic could not care less email , it did not answer my question, and hastened to add they have no properties in the price range ,I WONDER WHY????very poor customer service , never again with grimsby branch . They could not even find time to put my name on emails. Thats twice in 6 months they have failed .
5/5
FacebookThese guys are great!! Ian was so helpful from start to finish I couldn't of asked for more! Well done for all your hard work Ian and Claire οΏ½οΏ½
1/5
TrustpilotPeople be alert avoid at all cost likeβ¦
People be alert avoid at all cost like covid. Do not deal with the bradford shipley branch previously Bentleys. Dishonest timewasters that just do not care. They lie and cheat to impress for their own gain. Mis advice vendors to sell to buyers who are friends/associates. Dont waste your time and emotions I did. Wish I and vendors had checked the previous reviews would not have wasted time and money.
1/5
GoogleNot really impressed, never returned calls, emails etc, staff have an nonchalant attitude. On a plus side the Guy ( a retired employee of the company) who showed us around the properties was lovely and a Gent.
Agent replied Β· 11 November 2024
Dear Mark, Thank you for your comments however we are sorry to read your review. If you would please email us at york@hunters.com with more information we will gladly look in to this for you. Kind regards, Hunters
1/5
GoogleStill waiting for maintenance and removal of furniture (from a supposedly unfurnished property) more than a month after moving in. Very slow to do anything and constantly have an excuse, normally that they're waiting on someone else. When we initially signed the contract they gave our details away to a third party company despite us not signing the section allowing that. We had multiple spam calls afterwards attempting to sell us utilities and insurance.
1/5
TrustpilotData Breach !
I enquired about a house and have been added illegally to a mailing list. I complained and asked to be removed twice, was told they never added me (though the emails added me 1 day after my 1 ever enquiry to this company) and they have yet to remove me. Companies like this should not be trusted, they are taking your data and will spam you !
1/5
TrustpilotRip off.... merchants
Rip off..... overpriced maintenance costs that do not fix the problem then charge again when the first diagnosed issue is attempted again, the Carlisle branch is incompetent
1/5
GoogleAbuse the sanctity of your home by constantly shoving 'Are you looking to sell your home?' spam through your letterbox, despite multiple phone calls over multiple months asking for them to stop. For a first time buyer priced out of York it's a very depressing way to start your day. I will recommend to others to not use Hunters because of this practise.
5/5
TrustpilotLaura from hunters buntingford has beenβ¦
Laura from hunters buntingford has been brilliant in helping us find our new home. Great service, very quick to reply to any questions and very friendly and caring attitude. She took alot of stress out of finding a place to live. I could not recommend her enough!
5/5
TrustpilotWould highly recommend Hunters Heswall
Would highly recommend Hunters Heswall. Richard is excellent and have been thoroughly impressed throughout the purchasing process.
5/5
GooglePete and Charlotte made moving into our new flat so easy! Thanks
1/5
TrustpilotExtremely disappointing sales experience
It is a real shame when ideal opportunity to acquire a family home is missed due to errors made by an estate agent. It later transpires that vendor accepted a lower offer for the sale of his property. The real questions are; what was the cause of those errors? were they really errors? why was the lower offer accepted and higher offer rejected?
5/5
GoogleVery good service from the team at Hunters who sold my house very quickly. Well organised with viewings, and they processed the sale swiftly and efficiently. Good value for money. I would definitely recommend Hunters for selling your house.
5/5
GoogleGeorgina couldn't have been more helpful in helping me rent a property from first seeing the property online to getting keys within 9 days only! No question was left unanswered. Sophie & Alex are great members of the team too. All very professional & kind & I would highly recommend to everyone. Very responsive team !PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotTerrible
Terrible. Was booked to view a flat near Holloway Road, viewing cancelled because they suddenly rented to someone over the phone who they sent a video to. Terrible agents, don't waste your time.
5/5
GoogleCharlotte at Hunters was great at every stage of the process. Even moving dates to accommodate our 'long shot' requests. Do not hesitate to consider using Hunters, you will be very much looked after.
Agent replied Β· 11 November 2024
Dear Tim, Many thanks for your kind review. Kind regards, Hunters
5/5
GoogleFirst time renting a non-student property and Hunters were super helpful. Sophie did the viewing and then helped us get everything else set up to prepare for the move-in date, which was amazing and made the process much easier. The office is really responsive and will help you to get any queries sorted as soon as possible.PositiveResponsiveness, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
