Trusted Agent profile · York
★★★★★
576 reviews across 1 platform
Apollo House, Eboracum Way, Heworth Green, York, YO31 7RE, YO31 7RE
Hunters Personal ? Sherborne's office in York, at Apollo House, is rated 2.3 out of 5 across 576 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Hunters Personal ? Sherborne hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near York.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
TrustpilotJamie at Hunters -South West
Jamie is absolutely brilliant at his job. I could not recommend him more! I choose Jamie from a selection of other agents. He is enthusiastic, knowledgeable and very easy to communicate with. Always willing to pick up the phone and call me to update me on the sale. Jamie went above and beyond for me, I am very grateful. I would not hesitate to recommend him to anyone! Thank you Jamie
1/5
TrustpilotI would completely recommend avoiding…
I would completely recommend avoiding this agency, they are slow to respond, have no information ready at hand and this has possibly been the most annoying process of purchasing a property with them. There was a lot of missing information that I was not provided and they basically only know how to respond when they need something. You will call them and they say they'll get back to you and just disappear. Avoid if possible.
1/5
TrustpilotSales progression team lied and not very professional.
We are in the process of buying a bungalow at the moment and the sales progression team told us the vendor had been to sort the electrics and service the boiler..previous tennants had apparently got in debt so electric was cut off..Hunters lied saying this would be sorted. A second viewing 2 weeks later and a wasted 120 mile journey confirmed nothing had been sorted. When we told them we were disappointed with them we were told to leave the property.
1/5
TrustpilotAgent Harj was full of fake promises
Agent Harj was full of fake promises. Although he was all smiles and seemed friendly, the minute we left after our viewing he didn’t return texts or calls and shyed away from any contact. After several calls to the agents I finally managed to find out myself that the property had been given to someone else, rather than them calling me to inform me I had to dig this information out of them which was frustrating. Avoid!
1/5
TrustpilotRefused due to having children, unlawful discrimination
Contacted this agency regarding a view of 3-bedroom house. The advertisement contained no restrictions regarding families with children. During the phone call, the first question asked was whether we have children. Once this was confirmed, we were immediately refused solely on that basis. I asked several times why this restriction was not stated in the advertisement, but I received no explanation or answer. Refusing access to rented accommodation because a family has children constitutes unlawful discrimination under the Equality Act 2010. Letting agents are legally required to comply with this legislation, regardless of landlord preference. This experience raises serious concerns about the agency’s compliance with UK equality law. I am sharing this publicly so other families are aware.
1/5
TrustpilotHunters, Preston Road, Harrow
I write about Hunters, Preston Road, Harrow. I am a landlord. I asked Hunters, Preston Road, Harrow to serve notice to the tenant on 10 January 2024. Hunters refused to do so and unlawfully pulled out the deposit on the 19th of January 2024. I had paid Hunters for this deposit to be insured until the end of the contract on 17March 2024. They said because they pulled out the deposit from the scheme, they were unable to serve notice to the tenant. Hunters are not responding to any of my emails asking about access to my property or how I can contact the tenant after the contract expires. The tenant is also refusing to respond to my emails. I am shocked that this can happen when you engage the services of a reputable a countrywide agent like Hunters. There has been a lot of bullying by Hunters throughout the year and they have tried to get outside parties to help them to extort a couple of thousand pounds out of me too. Changes have been made to the gas system to accommodate an extra four hob burner which has resulted in the gas certification being failed. So as to not draw attention to the gas issue, Hunters did not arrange a gas certification at both of my properties too! When I questioned them they stopped communicating for the next three months!Should you have issues with Hunter’s there is no one at head office one can reach out to. You are forced to write and write and write to the same person who is responsible for the issues!!! Does that even make sense! Questions I ask Hunter’s about my property have a come back ..they will take me to court or I should sue them! The contract expires in three days time and it is as if I have no information on my property thanks to Hunters!
1/5
TrustpilotBad communication
I have been trying to contact them for 4 months in regards to my flat and contract but they are absolutely appalling at responses and making things clear and helpful for those they are letting to. They have sent me in so many different directions on who to contact and have stopped responding to me within one week of me first contacting them. On top of this it took them weeks to respond and report to maintenance issues, and when they did the response I got was rude and abrupt. As well as that they issues weren't resolved fully resulting in me feeling uneasy in what was meant to be my own space. Absolutely awful service and wouldn't even consider letting/renting from them again.
1/5
TrustpilotPathetic estate agency
Pathetic estate agency! The guy who is showing properties mixing up addresses and you end up viewing a different one. If you make an offer they show a very keen interest in person then no-one ever comes back to you. The property owners will never get to find out who made offers and they may just losing out on perfectly good tenants…!They do not even talk to each other within the office to relay interest.You get a bunch of promise, but that is all!Laura is useless!
5/5
TrustpilotValuation and extension options - excellent service
We contacted Hunters to explore our property options, particularly around extending our home, and to better understand both current and future values. From the outset, the service we received was exceptional. Adam visited our property with genuine interest and took the time to understand how we currently use the space and how we hope to use it in the future. His thoughtful suggestions opened our eyes to possibilities we hadn’t considered, creative yet cost‑effective ideas that could give us the extra space we’ve been craving. What impressed us most was Adam’s honesty and depth of knowledge. He provided clear insight into the current market value as well as the property’s potential, even highlighting grants we might be eligible for. His advice helped us think far beyond our initial plan and gave us confidence in the decisions ahead. Hunters have proven themselves to be true experts in their field, professional, approachable, and genuinely invested in their clients. Adam, in particular, deserves recognition for helping us picture the full potential of our home and for giving us so much to consider. We would not hesitate to recommend Hunters, and if we ever decide to sell, they will be our first choice of agent.
1/5
TrustpilotVery unprofessional and rude agents
Very unprofessional and rude agents. They repeatedly called me while I was at work, and when I finally got back to them, they booked a viewing for the next day and told me to meet outside the property at the scheduled time. When I arrived and called their office, they initially lied, saying they would sort it out and call me back. After waiting 20 minutes with no update, I called again, only for them to blame me for going without having received an email confirmation, instead of acknowledging that their agent cancelled the appointment without notifying me. Overall, very unprofessional.
1/5
TrustpilotIf you're in the market to buy...
If you're in the market to buy a property I would exercise caution with these agents.We were looking to purchase a property last year in Manchester. Hunters wouldn't let us view the property as we were out of the country at the time viewings were taking place and due to a large volume of interest they couldn't accommodate us on an individual basis. Having later spoken to the seller who reshared the property via a Rightmove link on social media Hunters later got in touch to arrange a viewing.When we went to view the property several days later we were told that this was the 30th viewing and they were only taking offers greater than £15k above the advertised asking price through to a best and final offer (BAFO) process ending in 3 days time. There were already 6 other offers submitted at that time. Having decide to throw our hat in the ring we submitted an offer and awaited the outcome. Hunters agents then called us on the day the offers closed saying our offer was the second highest offer would we consider looking to increase this. At this point it became clear it wasn't a BAFO as they wanted us to submit a new final, final offer in an effort to start a bidding war between the rightful higher bidder and create a gazumping match. Unfortunately this wasn't meant to be so decided to withdraw our offer.For a seller this is perfect when looking to maximise a return but for those looking to buy this type of behaviour not only undermines what is intended to be a fair process it creates a really volatile market in what is already difficult for buyers.Thankfully we have since prevailed after this experience and found the right place for us.
1/5
TrustpilotAppalling group of folks!
Appalling group of folks! This group has no idea what they are doing. we worked with Selina and she was absolutely clueless and brought wrong/unverified information to the table. If I were looking to rent, I would be running as far as possible from this agency or owners they work with! if there were minus points that is what I would give them for ripping a kid off!
1/5
TrustpilotCriminals
Misrepresentation, poor service, property management and unlawful practice Unlawful terms in the tenancy agreements, do not uphold their mutual terms as the agent, assume consent to access outside of tenants availability and threaten to break in unlawfully. Have done repairs in house that have caused injury and condition of rental has damaged tenant belongings, mould not disclosed, just covered up to blame tenant later when we leave, constantly asking for access and putting employment at risk but accuse tenant of breach when asked for compensation as in the tenancy agreement . Barely manage property unless theyve been reminded something important has expired. Estate agent happy to make threats to break and enter without legal knowledge, on behalf of a company that is owned by another agent that is well known for illegal practice, unsure if landlords know the legality of the contracts they've signed with Hunters without knowing and checking whether the terms are legal and lawful. Convinced they will be attempting to take money from the deposit as a form of ponzy scheme that pays for more unsafe repairs in propertys, check your doors, lights bulbs and curtain rails dont fall on your child's head, and if the property sets on fire Hunters will deny any accountability, so I doubt they will have integrity in the case of death and if you lose your job because of them they'll kick you out after breaking in (illegally) to make it possible to kick you out. Staff cant cope with reading lots of words in a row, so they don't acknowledge or respond to complaint and the staff will reframe anything you say or do in their favour anyway. Eve's review confirms our experience, its almost the same. They will evict if you ask them to ensure your home is safe and to uphold their mutual terms of the tenancy, they do not follow the eviction to repossession procedure lawfully and expect you to agree to hand the keys back by the notice period they decide at random without serving recorded notice and further violating access law. Using commercial laws for residential properties hoping noone will notice and they will not be accountable when the landlord is in court at their own expense.
1/5
TrustpilotAbsolute s#*t show
Absolute s#*t show, appalling service, went to view property on rossall promenade offered to put 6 months up front (not that i needed too) then never heard anything back, worse company i have ever dealt with in property, to not even get back to you, how unprofessional, to add more insult i seen property listed on Monday night contacted them 1st thing Tuesday to be told i have to wait for others to show interest before i can view appalling service STAY WELL CLEAR if one person avoids this company my review was worse while NEVER AGAIN!!!!
1/5
Trustpilotso bad discriminated by this company…
so bad discriminated by this company when I went for a view in the person told me to go and jump over bridge and kill myself because I don't deserve to be alive because I'm autistic did not even investigate they didn't do nothing to switch it on the look of like nothing happened and didn't want to do nothing tell someone to go and kill herself what do they gonna do nothing about it and he was sitting there laughing like it was a joke and then just sitting there thinking it's funny and they say gone going to it and make us all very happy that we don't have to deal with another autistic personthis is why I'm going for four legal action and I'm going to go for criminal charges against them
1/5
TrustpilotHunters - Tring - useless
Given that the purpose of an estate agent is to bring sellers and buyers together, as a potential buyer I found Hunters service abysmal I tried to make a viewing appointment for a property they had for sale. They said they would phone or email me. Nothing. Tried again two days later. Person I spoke to seemed surprised at what had happened and said would get back to me. Nothing. Were I to be selling a property, I would not be using this estate agency. Perhaps they only do it as a hobby.
5/5
TrustpilotHunters Worsley
When I bought my first property in 2018 I went to Hunters in Worsely, in their cute old office on the bridge- they've now moved to another nice location on the canal- at the time all the nice properties seemed out of my price range, BUT when I sold five years later I decided to sell with them because I remembered going in there and thinking "these are all nice properties"! And I now had a nice property to sell!Daniel came to see my flat and discuss a valuation, he was great and we were able to sit and talk through the process, he had literature to give me and print outs of comparable properties as well as the maths behind the estimates.The photographer Hunters got to take pictures of my place produced some really stunning photos, it looked right out of a magazine.Victoria and her team looked after my property for me. It did take a long time to sell BUT that was because we went into it very positively in October 2022 before the horrendous economy crash.I did have two offers in the first month of the listing but I turned one down and the other fell through because of the location being too far from the buyer's job. After that the country slumped and no one was buying, I'm sure that in normal (non-crashed-economy) times the team would have sold it much quicker. Everyone was very happy for me when we sold the property. The team were very positive and great to speak to throughout, I'm glad I was with them. Thanks Hunters!
1/5
TrustpilotMoney for nothing
Make no mistake they aren't worthy of even one star! This Hunters franchise (Sea Road Sunderland) and their so called MD Chris Kelly and his team failed to carry our property inspections and investigate complaints from neighbours in relation to the neglect and horrendous decline of my property over a three year period. We as landlords put our faith in the letting agent and trust they will do a good job in managing our properties. I'm now £7k down trying to repair the property to a good standard. The failure of this company to manage the property and the tenants has left me significantly disadvantaged. Mr Kelly has not responded to my many complaints and requests for compensation and has instead left the franchise, no doubt to make another fortune charging 15% off the back of other unsuspecting landlords! Hunters are a company well known and trusted in our area but be warned, these agents are hiding behind that brand and are able to operate without scrutiny or regulation!!
1/5
TrustpilotLichfield is the worst
Dealing with a customers worrying about their behaviour and complain after the contractors work like put soiled toilet to the carpet when they fixed the pipes, or left behind a sharp opened carpet tool knife where a toddler crawling ... with atleast three huge RUDE thing. 1. I can't deal with this STUPID woman !!!!! (me, after my complaints what can see above) 2. ONe of the contractors has covid, now se will probably get it (right after the big histerical pandemic it could be a huge wish especially with small kids in the household) 3. all or her racist CRAP ( after i told her my concerns why they are so rude and unpolite to me and why we had to wait 3 years to fix a broken window what was forgotten again again and again )... EACH of these ARE perfectly describe the policy and the workers of the LICHFIELD TEAM !!!!! All of these experiences are from 2 years ago , but unfortunately Trustpilot can not deal with longer issues .
1/5
TrustpilotAre the staff in the Highfield Road…
Are the staff in the Highfield Road office volunteers on some sort of day release programme ? I can only presume so because no company management in their right mind would pay them to do NOTHING, my 3 messages to request a viewing fell on deaf ears, yet it is still available for rent, appalling behaviour, does the owner of the rental know who they have looking after their property, in this case they soon will, Land Registry gave me the owners details and I am in the process of asking the owner directly for a viewing appointment as their "representatives" are awol.
1/5
TrustpilotVery bad customer service.
Very bad customer service. I requested for a viewing and the agent texted me over WhatsApp about the viewing times and said viewing can be done only on weekends and evenings. No other estate agents texted me over WhatsApp and others called me directly when I made a inquiry and even scheduled my viewing appointment according to my preference but this agency seemed not so interested in selling the property or whatever. Next thing when he finally had a suitable time for my viewing, I had to cancel the viewing because my car was in the garage and they said it was not ready for collection so I called the estate agent to inform him about it and this guy was so rude. He didnt even say bye and just hung up. Very disappointed.
1/5
TrustpilotHunters Yeadon Leeds.
Hunters Yeadon Leeds.I would not use this company ever again.They are very unprofessional, give your personal data to anyone who asks and tells you that they have a cash buyer when it turns out the buyer actually has a property to sell first.Took 8 months to complete.I complained to Hunters only to be sent a transcript of emails.No mention of the numerous phone calls I made to them. I spoke to Emma twice about giving out my details to a third party but apparently this never happened. We were told completion would be May, then June, then definitely July and it actually happened mid August.Very disappointed with the whole service.
5/5
TrustpilotBurgess Hill Team - Sale of my house
I have nothing but praise for the team in Burgess Hill, West Sussex! A special shout out to Finlay, and his super-human efforts - it often seemed to me - to help to bring about communication again across the chain when it had often suddenly stalled at crucial times. Thank you so much Finlay and the team. I'm so very grateful, and I hope our paths cross again. I'd strongly recommend this team to sell your home!
1/5
TrustpilotHunters in Ruislip are worse than useless!! AVOID AT ALL COSTS.
I am a landlord, and pay Hunters Ruislip for a fully managed service. When I first took out this contract with them back in September 2021, the lady I was dealing with, Simran was very professional and diligent. She made the whole process of renting out my property for the first time very smooth. If I had any queries or issues and had to contact her, she always replied and resolved them very promptly.My issues began back in June 2023, when I kept getting reminders from the Hunters Portal to renew my tenancy. I emailed Simran several times, but didn’t receive a reply, which I though was strange as previously she was very good. I then phoned the Hunters Ruislip several times but didn’t get an answer. I was leaving numerous voicemail on their machine to phone me back, but this didn’t happen! I then tried Simran’s Mobile number, but disconnected. I then kept ringing/emailing Hunters Ruislip’s main address/phone number, but wasn’t getting anywhere. I tried to visit their branch, but this was closed when it was supposed to be open. I then phoned another Hunter’s branch, who were helpful in giving me the details or the franchise group that I could contact to find out what was going on with Hunter’s Ruislip. The person I spoke to there, assured that the branch hasn’t closed down and she would contact them for them to contact me. After this I received a call from the MD at Hunter’s (Pranav) Ruislip stating Simran had left in April (despite her still being on their website and I didn’t get any bounce backs when I emailed her and didn’t understand why her clients weren’t informed of this.) and the other person (Daria) was office sick and he give me his direct mobile number/email address. I had advised him that I would like to renew the tenant’s contract for another year as I kept getting nagged by emails from the Hunter’s Portal. I also set him numerous emails to this effect as well as phoning his mobile number and leaving messages that weren’t replied to. Also the Gas Certificate was running out which I advised him about that he needed to get it renewed. I kept emailing/calling, no, reply but then eventually after 2 months I received a reply saying he would get the Gas Cert renewed and renew the tenant contract, which he sent me to sign. Despite the Gas certificate expiring on the 06/09/2023, I've not heard from him regarding if it's been renewed or not or even a copy of this certificate, despite repeatly askingThe last Friday (01/09/2023), out of the blue, I received an email from him stating there was an issue at the property and forwarded me an email from the tenant’s regarding an external leak that had which has caused damage to my property, the tenant’s included photos of the damage. I notice that the email the tenant’s had sent him regarding this was dated the 17/08/2023! So I phoned him, luckily I managed to get hold of him this time and asked him why he was just advising me now when the tenant’s had emailed him on the 17/08, he stated that the email from the tenant’s went in to the Hunter’s email junk folder! I advised him that this was unacceptable, and asked him to contact the tenant’s and find out what was the exact nature of the damage and what exactly had caused it. I also asked him for somebody to go around there and inspect the damage. So, this damage could be repaired ASAP. I followed this up with emails detailing my expectation of how this should be dealt with as I’m paying for a fully managed service. Despite numerous emails/leaving messages on answering machines, to date, I’ve had no contact from him about either arranging to get to damage repaired or any other points I had raised!Basically since Simran/Daria left this branch, the service has gone completely downhill. Totally unprofessional service. The Managing Director (Pranav) doesn’t care, emails/phone calls go unanswered (even to his mobile) and the branch isn’t even open when it’s supposed to be! It’s the tenant’s I feel sorry for and Hunter’s Ruislip manage (mis-manage) relationship with them.I’m at the end of my tether will it all but really don’t know what else to do.If I don’t hear anything soon, I will be making a formal complaint to the Hunter’s Franchise group.So, please do not engage Hunter’s Ruislip if you want to rent out your property and value your sanity.I would give them 0 stars if I could
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Tell us what you need and we'll put you in touch. Hunters Personal ? Sherborne hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near York.
