Trusted Agent profile · York
★★★★★
584 reviews across 3 platforms
Apollo House, Eboracum Way, Heworth Green, York, YO31 7RE
Hunters Commercial Auction's office in York, at Apollo House, is rated 2.3 out of 5 across 584 reviews on three platforms, including 8 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. Hunters Commercial Auction hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near York.
Every review we hold for the York office, from every platform, shown as written. First names only.
1/5
TrustpilotI would never ever used this Company…
I would never ever used this Company again. They failed to tell my tennent I was selling up, because of mortgage increases, I even even emailed them. Heard nothing so I assumed they had told the tennent. Two months later when I thought I'd have my property back, they told me they hadn't told the tennent. Also the tennent flooded my bathroom and cost me £2000 to fix!
1/5
TrustpilotHunters Beverley
We were looking to have our house valued with Hunters, the first thing it says on their website when you complete the online request is “it’s simple”, well it clearly isn’t. Requested a valuation, selected date/time, heard nothing back for a week. Called Hunters at Beverley to be told they don’t get the online requests - so not a good start. Was then told they don’t cover my postcode, which is odd given the automated email I had from Hunters gave the address/contact details for my local branch, Beverley. Not great business, maybe I dropped lucky.
1/5
TrustpilotWorst estate agent I have ever dealt…
Worst estate agent I have ever dealt with. I was told lies from the very start of the sale of my house. Staff do not get back to you having to chase them all the time, they didn't seem to have a clue what was going on. Had I been given correct information from them at the very start I would have been able to make an informed decision regarding who I sold my house to. When I complain they did not even have the decency to contact me personally. Absolute disgusting customer service.
5/5
TrustpilotExceptional ongoing service
Our house selling journey has been a difficult one but despite this, Hunters and particularly Emily Ryan have gone above and beyond to support, advocate and ultimately sell our home! Thank you Emily, you have been exceptional during this stressful time.
1/5
TrustpilotWaste of time - No show
Me and my partner travelled from out of town to have a viewing with Jesse Oteri today. Everything seemed fine until we arrived at the address and were completely ghosted by him. He wouldn't answer his phone so we rang their office who also couldn't get a hold of him. Avoid any dealings with Jesse as he's is unreliable, has poor time management and communication skills and is a complete waste of time
5/5
TrustpilotSelling our house has been tough
For the last year we have been selling our house, which has been extremely hard as there have been a lot of twists and turns not all good, But the staff at Hunters have been wonderful, they have helped us with everything from helping me write emails and chasing solicitors. Paula and mostly Michelle have gone above and beyond they have been wonderful and have made something I was dreading that little bit easier, Thank you for everything 😊
1/5
TrustpilotJust shocked at how I have been treated...
Quite possibly the worst estate agents I have had the displeasure of dealing with. Took them 3 weeks to acknowledge that I was looking to rent, then after 2 viewings they didn't even tell me the landlord had decided to not rent the flats anymore. To add insult to injury they didn't even cross sell to show me other properties they have. I would like to say I am shocked but I am not. I will never use them ever... EVER!
1/5
TrustpilotAVOID AVOID AVOID
AVOID AVOID AVOID I rented with Hunters for 6 years and had a terrible experience, on the face of it they leave you to your own devices which granted is welcomed when there are no issues however if one should arise they're nowhere to be seen, I've had leaks and holes in my ceiling including a bust pipe and a seeping waste pipe (only 5 months after we found out it was unsafe to live there), they took months to come back and contact, each time it was sarcastic with statements such as 'well were not sat on our Larry's' - that was from a 'Director'- all while myself and small children suffered. The landlord had to continually be contacted directly for him to resolve issues (not like we were the type which complained but a hole in the roof will do that to you). the Inspections lasted 45 seconds and continually either didn't show or rescheduled as they were overrun and 'cannot run into their lunch' - just dont overrun would be the answer. Very surprised Jack Berson or Jonny Malkinson do not have more of a feel to how their business is ran on a daily basis, should likely remember the landlord is not their only client!!!!
5/5
TrustpilotThe Amazing Sandra
I had a viewing in windmill road gillingham on saturday I was early for my appointment and greeted by sandra. I have had lots of viewings with other estate agents recently but sandra was def the best. Her professionalism was amazing she was very honest which is rare for most estate agents :) and she knew everything about each room before we stepped in it. Sandra's knowledge of the area was great regarding parking near by facilities. Clearly she did her research before the viewing. I feel she is a real credit to the company and everybody should learn from her how to conduct a viewing in a professional way. She should be the face of customer experience for the whole industry not just hunters. I understand this is a sales environment and results won't always reflect how good or valuable a person is but hunters def should invest in this one for long term as the old saying goes people buy from people. Thank you so much Sandra :)
5/5
TrustpilotMy brother and I contacted Hunters…
My brother and I contacted Hunters recently in relation to a 6 bedroom detached house with extensive parking & gardens in Buntingford Hertfordshire. We arranged an appointment with their employee Laura. My brother and I were so impressed by Laura from our first meeting in relation to her knowledge of lettings. She proved herself to be highly efficient and courteous during the following week and arranged all the certification, photos & floor plans for the letting with the individual contractors and in addition to providing us with beautiful Client brochures posted it on Rightmove within a very short time scale. I would highly recommend Laura and Hunters.
1/5
TrustpilotExtremely disappointed with this firm
Extremely disappointed with this firm, wanted to purchase a property and have waited a year for a viewing to be told it's now got a offer. A year ago offered a cash purchase and was given two appointments for viewings on the property both cancelled and the property taken off then relisted 6 months later asked for another viewing numerous times to be ignored and fobbed off. Finally after months for another viewing appointment to be cancelled again and told it's sold. It's been a year completely unprofessional, long time a year to be on the market especially when it could of sold a year ago. Would not recommend very slow at getting back in touch. Poor communication Extremely poor
4/5
TrustpilotAlways happy to deal with Tracy and…
Always happy to deal with Tracy and Alison from hunters. I have rented a property for nearly 4 years and really pleased with the efficient service they provide. I would definitely recommend Many thanks
1/5
TrustpilotPoor staff
One of the girls working at the Lichfield branch, Nikita Barker, shared information about me that she obtained through work with my ex-boyfriend that I wouldn’t have wanted him knowing. Luckily I found out about this and complained to the branch manager, Chloe Warner, and explained why this could have put me in danger. I wanted this flagging and Nikita to be educated as I didn’t want anything similar happening in the future. However after apparently looking into it, Chloe advised that because Nikita hadn’t breached GDPR they were closing the matter. She wasn’t even going to investigate it in the first place, stating that Nikita shouldn’t have had access to the information I advised she had, she only looked into it because I had screenshots proving that she must have done. I didn’t even get an apology or a promise that they would ensure nothing similar happened again. Very disappointing, be very careful with the information you trust this branch with. I really hope someone else within the company sees this and provides training that is very clearly needed
5/5
TrustpilotReally happy with the service, thank you
I've lived in a Hunters rental property for almost 4 years now, and I'm very happy with the service, thank you. Russell and the team are really helpful and make everything easy to understand. Highly recommended!
5/5
TrustpilotI recently sold 3 houses with Hunters…
I recently sold 3 houses with Hunters in Gateshead and I have to say Hunters did a job a great job for me. A couple of the sales were not straight forward but they managed to get the sales over the line and and showed great worth ethic and professionalism. Rob is always on the other side of the phone going the extra mile to help out. They also managed my rentals and did an amazing job finding me great tenants. I have no doubt in recommending their services to anyone looking to buy sell or rent property in Gateshead and around. Anthony Jowers
1/5
TrustpilotHorrible Company, Do not use them.
They are very lazy with their work and don't try as much compared to other firms we've interacted with. They made multiple basic spelling mistakes in the detailing of certain properties, such as 'life support' instead of 'lift support' and somehow misspelling 'appliances'. They also have poor communications between potential tenants and letting people, telling us 15 minutes AFTER the designated time that the tenants would not be coming, even though the arrival was booked a week in advance.
1/5
TrustpilotUnprofessional and unhelpful.
Unprofessional and unhelpful.We would give 0 stars if there was an option for it for the service we received from Hunters Harrow on the Hill Estate agents.They lacked in communications and didn't keep us updated on the progress of the flat which we reserved off plan in April 2020. They kept on giving different completion dates when asked. Initially were told that it would be completed by Q3 in 2021. We are now in 2022 and the flats are nowhere near completion. The layout plans for the flat kept on changing as well.They told us that they work for the developers and were quick enough to give us an ultimatum to provide solicitor details or the flat goes back on the market the next day, but they didn't find it important to answer our queries which were raised since June 2021 i.e room sizes, final floor plan etc. As the developer threatened to put the flat back on market we asked for our deposit back which was refused.We wanted happy memories buying our flat and this was just giving us nightmares. Hence we decided to send our last email to Hunters stating that we are not interested in the flat and they can keep our deposit as charity The so called sales negotiator called and told he will get back to us as he didn't want to lose us as customer, but till today he has not got in touch with us. We do hope that they use our Charity on improving their communication skills and improving their services.
2/5
TrustpilotReally slow in replying to anything pretty much
If you ever need them pretty much they are very slack in responding to emails or phone calls. We moved out of our house on 2nd July and have only got our deposit back today (16 days later) this is with no disputes. Basically if they want something they will be quick to act, if you require something they'll fob you off, and they're taking over yorkshire by the sounds of it.
1/5
TrustpilotWorst Estate Agency
First-time Renter Experience and Feedback on Renting Process As a first-time renter, I sought a property in Barnet through your website and was assisted by Gemma. Unfortunately, frequent annual leave made it challenging for her to manage her responsibilities, causing delays in resolving issues promptly. I want to stress the importance of providing adequate coverage during a tenant’s absence to ensure smooth operations. In my situation, the resolution process was prolonged due to the lack of responsiveness from your agency. Upon visiting the property, I met with the landlord or their partner, who mentioned that renovations were carried out, maintaining the quality as per the original listing. The property was well-kept and in excellent condition. My offer was accepted, and I paid the deposit. Hunters Review utilised a third-party inventory company to inspect the property. The inventory report, while seemingly accurate, included photographs labeled as “Professional” or “Hotel Clean.” I scheduled a date to collect the keys and sign the necessary paperwork. As a first-timer, I was not familiar with all the procedures. I later learned that I could have viewed the property before signing the lease, a step I regret not taking. Despite this experience, I would not expect such a lack of attention to detail from a well-established estate agency. I hope this feedback will be considered to improve future interactions. January 13, 2025 I visited the estate agent to sign the lease agreement and collect the keys. Upon arrival at the property, it became apparent that professional cleaning had not been conducted. I provided photographs to support this claim, shared with the estate agent, including the inventory report. The report omitted crucial issues, which is concerning, as it could affect my deposit if I decide to vacate the property. However, the estate agent informed me of a seven-day window after move-in to address any issues. I requested information about parking availability included with the rent, and will supplement this with photographs of the parking area. In the bedroom, I discovered mould on the windows and poorly applied anti-mould paint. I will furnish photographs to highlight these issues, though an in-person inspection would be more revealing. I raised these concerns with the estate agent, as they manage the property. Despite providing photographic evidence, the agent did not conduct a pre-move-in inspection, relying instead on the third-party inventory report’s description as "Professional or Hotel Clean.” I requested to terminate the tenancy to avoid payment of fees, but it was too late. Mould and damp are serious issues, especially in a bedroom where my child frequently visits. Upon reviewing UK rental laws: 2. Did You Sign the Contract? Yes. Signing the contract typically binds you to the agreement, including paying rent. However, if: The landlord misrepresented the property's condition (e.g., concealing dampness), you may argue the contract is invalid. The property is uninhabitable due to dampness, releasing you from liability. The landlord released the 12-month contract but insisted I pay rent until a new tenant was found. I disputed this on legal grounds, citing misrepresentation. The assertion was rejected, and I reluctantly accepted their stance, forcing me to find alternative accommodation while they retained my deposit and intended to collect one month's rent. The estate agency claimed I had not provided enough opportunity to resolve the issue, prompting me to send the following email: New inventory was completed during my stay. The bedroom dampness was assessed and addressed. End-of-tenancy cleaning was performed, supported by photographs. The landlord declined all rectifications, opting to proceed with a new tenant. I presented photographic evidence to illustrate the property’s condition upon departure. This experience has been educational, albeit financially costly. It serves as a cautionary tale for prospective renters with this agency. Conducting thorough checks before signing a lease is crucial, as the agency appears lax in its duties. Improvements in proactivity could enhance their service significantly. Photographs substantiating my claims were submitted to the estate agency on the same day. This was the Hunters in High Barnet
1/5
TrustpilotI would give zero it i could
I would give zero it i could. In disrepair for two years. Dont know were to start. Electics, mould, guttering, blocked toilets, firealarms. Dog poo on the floor when moving in. Overgrown ivy on the walls etc etc. im begging you dont rent from them. Fail to attend apointments etc
5/5
TrustpilotI would highly recommend this Estate…
I would highly recommend this Estate Agent who helped us sell our flat. We all knew how difficult and hard to sell a flat now adays, let alone is a high rise building. I would personally recommend Jabjeet one of the estate agent who assist us sell our flat. who is a very professional, responsive and attentive to details. His skills and hard working & enthusiastic attitude helped us find a buyer and deliver what we are expecting and more. I highly recommend him as a Estate Agent who is focus to meet the clients expectations and within the time frame deadline. He is driven and passionate to his profession. And what we like about him is he communicate and respond to us asap, He guide us along the way of the process of selling our property. Thank you Hunter Agent for your support through out the process. And thanks for sending us Jabjeet as our Agent, he is truly a great asset to your company. We are super happy with his service.Mr & Mrs. Reyes & Family
1/5
TrustpilotNot professional
What to say, utterly unprofessional estate agent. Some properties are for sale in ivyhouse road that we like to view, seen it in Zoopla. And was told that property is sold couple of weeks ago, off hand. I am sure as an agent they have access to the account and very easy to put it STC, rather than making people running around.
5/5
TrustpilotFantastic efficient friendly service
I have just recently moved out of a property that Hunters in Baldock were managing I can’t believe in the difficult times with the pandemic how absolutely professional and efficient they have been. Both Claire and Chloe were brilliant. Supported me through the exit all the way, made sure the deposit was quickly paid back quickly and fairly, at no point did I feel money was being held unnecessarily.I would definitely recommend them to anyone thinking of letting their home
5/5
TrustpilotAmazing - Wembley Park branch (Agent Sam)
My experience with this letting agent is absolutely amazing. Dealt with the Wembley branch. The agent who helped me was Sam! He was a life-saver in my long search for a place to live. He was understanding, professional, helpful and friendly. He found me a place within a few hours!!! He truly knows what he is doing!!! Also a big thank you to Francis who took my initial call and all my details and was so lovely on the phone. RH
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Tell us what you need and we'll put you in touch. Hunters Commercial Auction hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near York.
