Belvoir York reviews

★★★★★ 1/5

Google

After 3 years living in one of their managed apartment in East Parade I can unfortunately share my negative experience I had as tenant with Belvoir and its owners. Claire attitude has been very difficult throughout my experience. As tenant I never felt respected despite I was adhering to all my duties as tenant (e.g. Paying my rent always on time, taking good care of the house and never created any issues throughout the tenancy period). There were a couple of issues I experienced such damps in living room which were never sorted during my tenancy despite reporting issues multiple times. Single thing which was done was to paint over the damps which came back after few days. Another issue was related to the fact that during covid period I was forced to accept the visit of their electrician to my property despite I had never agreed to the visit. I was threatened to be obliged to pay the electrician fee if I hadn't accepted the visit despite I had explicitly asked them to arrange any maintenance work via call phone instead of message due to my impossibilities to answer text message unless WhatsApp. The electrician private message to organise the visit was never answered and the electrician remembered just the day before (at 10 pm) to remind me about his compulsory visit which was never agreed to. Claire fully supported his supplier instead of trying to empathise and understand why I could not let him in after few hours notice (i.e. I had to work the day after). Apart from the total lack of support over the 3 years as tenant, the last issue was related to the deposit. At the end of the tenancy they came out with really petty excuses (dirty skirting board, light switches and bathroom panel dirty after they took the pic with flash and light off in the bathroom) aimed at holding a cleaning fee of £150. Fortunately, I had enough evidence about my good faith and for a principle matter I decided to go through an independent adjudicator through the DPS. and guess what? The adjudicator stated that the cleaning fee of 150 pounds????? is unreasonable and unjustified in her/his report where he/ she awarded me of the entire deposit fee they were trying to claim. A genuine tips for all tenants leaving the property, keep record of all communication during the check in and take good pictures and videos of the house when leaving the property. I wish I could have left a positive experience/ review to a local business but unfortunately due to how I felt during the tenancy I am forced to share this experience with the hope to help future tenants to be treated better! Update after answer of the owner: hopefully Belvoir answer can show the difficult attitude I was mentioning and how they live in a delusional world. PS. Please check the review I left to local businesses to see how untruthful their comment is 😉

Lucio · 6 March 2024

★★★★★ 4/5

Google

I have used Belvoir as letting agents for our house in York, for several years. I have found them to be efficient, approachable and very good at communicating issues with the house or with the tenants. They have always paid the rent on time and have at their disposal an array of tradesmen ready to tackle repairs or routine maintenance. I would highly recommend them as letting agents.

Phil · 3 August 2025

★★★★★ 5/5

Google

I recently moved to York and had a very positive experience with Belvoir. One thing that stood out was their flexibility in arranging online viewings, which made the whole process convenient for me. The team at Belvoir was friendly and showed genuine care throughout. Any questions or concerns were addressed promptly, and their approach made the renting process smoother. They even took care of setting up bills and council tax, which was a welcome surprise and saved me some hassle. It's not something every letting agency offers, so I appreciated the extra effort. So far a great experience. Would definitely recommend.

Ni · 6 March 2024

★★★★★ 5/5

Google

Claire and Charlotte have been great since we decided to put our property on the market with Belvoir. From keeping us up to date throughout the letting process through to sending us detailed inspections, the experience has been a great one for us and living 200 miles away, it's made us feel at ease knowing our properties is being carefully looked after! We would highly recommend and would most definitely use again if we were to buy in York again!

Thomas · 10 April 2019

★★★★★ 1/5

Google

⭐☆☆☆☆ Extremely distressing and dishonest experience with Belvoir (Tenancy ended 2025) My experience with Belvoir has been deeply disappointing and emotionally distressing. From the start, I was open with the letting agent about my intention to settle down and start a family when taking on the property. This was discussed and accepted at the beginning of the tenancy. However, when I later tried to add my partner to the tenancy after we found out she was pregnant, Belvoir completely dismissed what had been agreed and treated the situation unfairly. By giving reason that the property was not suitable for children. When I clearly had told the lady when I am taking on the property and that I will be starting a family. Then, just before my wife was due to give birth, Belvoir allowed the landlord to serve a Section 21 notice to evict me. This left me having to manage the move on my own in finding another suitable place, and also moving all the things out of the property while supporting my pregnant wife at the hospital. The timing and lack of empathy caused significant distress to both of us and showed no sense of compassion or professionalism from the agent. Following the end of the tenancy, Belvoir has continued to act unfairly by supporting false and unreasonable claims from the landlord in an attempt to take £850 from my deposit, broken down as follows: "towards the damaged worktop - Full cost of worktop to be supplied and fit is £1890 = £500 the carpet - Full cost of new flooring is £575 = £300 decoration required to the windowsills of £150 = £50 Total £850" The so-called “burn marks” on the kitchen worktop were there from the start of the tenancy, covered by two glass cutting boards, and clearly not caused by me. The carpets were simply worn from normal use and showed no damage that would justify replacement. As for the “decoration” to the window sills, no proper explanation or photographic proof has ever been provided. Overall, Belvoir’s handling of this tenancy, from start to finish, has been extremely unprofessional, lacking both fairness and basic decency. Their conduct has caused lasting stress to my family and me at one of the most vulnerable times in our lives. I welcome the government’s forthcoming changes to remove Section 21 notices, as this practice has caused unnecessary distress to many families, including my own. I strongly advise anyone considering renting through Belvoir to keep detailed records, take photographs of everything, and be very cautious. My experience has shown that honesty and compassion are not qualities you can rely on from this agency.

Suba · 1 November 2025

★★★★★ 5/5

Google

We have used Belvoir for the past 2 years to manage our rental property in York and are extremely satisfied with the service they provide. As a small family run business Claire and her daughter Charlotte provide a very personal touch, they are both extremely knowledgeable and experienced in the rental industry and can provide valuable information and advice. Nothing is ever too much trouble for them and we would have no hesitation in recommending them to both landlords and tenants.

Sheila · 10 April 2017

★★★★★ 1/5

Google

Rude. Just went to ask about the properties, been told to look online instead.

Ygor · 13 February 2025

★★★★★ 5/5

Google

Being a tenant, I found that both Claire and Charlotte have been able to help me throughout my tenancy. I've been notified of any visits required by work people or from Claire or Charlotte. They seem ready to be available at all times holidays included. I would recommend anyone to look for a property through Belvoir York and know that you are being looked after.

Cath · 6 March 2024

★★★★★ 5/5

Google

Charlotte was lovely and helpful from beginning to end! She was very responsive, if we ever needed clarification on anything she was just a quick email away. Highly recommend :) She checked on us after the move, to make sure we had all the details we needed. Throughout, a great experience. Thank you!

Chiara · 9 April 2022

★★★★★ 5/5

Google

I cannot recommend Claire and Charlotte at Belvoir York too highly. As a landlord I was looking for a service that would take the stress out of letting my property and they have provided this and so much more. They are responsive, proactive … More

Alice · 8 December 2022

★★★★★ 5/5

Google

Belvoir are a great letting agency with friendly and professional staff. They made my move very easy and made sure I knew everything I needed to and that I could contact them with any questions (to which they responded very quickly). They genuinely seemed to care that my move went well. Would definitely recommend to those moving to the York area.

Ellen · 1 August 2018

★★★★★ 1/5

Google

I had a very disappointing experience with Belvoir. I was looking for an apartment for myself and my young family during the winter. I contacted the agency, provided all necessary paperwork, and explained my situation (I didn’t have a share code due to a pending government application). After submitting everything, I received an email stating that the landlord was happy to proceed with my application, and I was asked to pay a holding fee. However, after I made the payment, I received another email saying the landlord was no longer able to move forward with me. I lost both the holding fee and the opportunity for the house. This was an incredibly frustrating experience, and I would not recommend Belvoir based on my encounter.

Awolusi · 1 March 2025

★★★★★ 5/5

Google

A very helpful and efficient service for looking after my rental property. I would highly recommend Claire and her team.

Patricia · 15 July 2025

★★★★★ 5/5

Google

Friendly team giving a personal approach to our rental search. Charlotte was very responsive and easy to deal with. All in all, we’re so pleased with our house.

Emily · 25 March 2025

★★★★★ 5/5

Google

Belvoir were the first estate agency company I used after my move to York. They were very professional, kind, informative, and move quickly which was fantastic. Charlotte was especially helpful during my viewing and move process, highly recommend

Sophie · 3 November 2024

★★★★★ 5/5

AllAgents

I have absolutely no words to

I have absolutely no words to explain how happy I have been with Claire and Charlotte in Belvoir York Office. These two agents are amazing, super knowledgable, friendly, professional and always there when I needed them. I really don't know how they do it. They found me perfect residents and did a really good job maintaining my house. I trusted them fully and if I ever need to rent my home again, it is most definitely them that I will choose. They helped even with the deposit claim and even mediated with neighbours with their thorough knowledge of law. I'm so thankful to u guys. Dr. Venera Bekteshi

Dr · 7 July 2020

★★★★★ 5/5

AllAgents

"I have absolutely no words to ..."

I have absolutely no words to explain how happy I have been with Claire and Charlotte in Belvoir York Office. These two agents are amazing, super knowledgable, friendly, professional and always there when I needed them. I really don't know how they do it. They found me perfect residents and did a really good job maintaining my house. I trusted them fully and if I ever need to rent my home again, it is most definitely them that I will choose. They helped even with the deposit claim and even mediated with neighbours with their thorough knowledge of law. I'm so thankful to u guys. Dr. Venera Bekteshi

Dr · 7 July 2020

★★★★★ 5/5

Google

Superb company to deal with for my recent property letting! On the ball straight away, communicated fantastically all the way throughout finding a new tenant, so much so, I’ve now agreed for them to fully manage the apartment in York. Having dealt with many agents over the years, I can honestly say I have been most impressed by Charlotte and her team the most. Some agents didn’t even get back to me but Belvoir York have been professional and found a new tenant with only a 5 day gap from my last one leaving. Well done guys! Highly (no, very highly) recommend! 5 stars from me!

Abigail · 9 April 2020

★★★★★ 5/5

Google

I've been more than happy with the service I've received as a landlord from Belvoir York. In my experience, Claire and Charlotte have been very committed, approachable and helpful when I've asked questions or when any issues have arisen in relation to my property. Approachable but still very professional. In my view, they've worked very hard to build a quality brand, which they are at the heart of. I am always kept informed, with minimal delay, and even at the point of limited contact with them when they first took over the franchise, I was struck by their interest and knowledge, in both the property and my views as a landlord, as well as their willingness to ensure everything was in order. In my experience, they are also clear about their commitment to provide good, well maintained properties for tenants. These are all elements that have given me confidence in them and their company. Having come across some other letting agencies, which I wouldn't recommend, I would happily and very confidently recommend them, to other landlords, and to potential tenants.

Helen · 1 August 2017

★★★★★ 5/5

Google

I have been searching for a property in the York area and contacted numerous agents both by phone and e mail with the majority of agents being either unhelpful or not even responding to my e mails so it was for once that an agent bothered to listen to me being helpful and polite and actually bothering to search for a property that fitted my needs and I actually received a e mail reply within minutes. This is how old fashioned courtesy and customer service should be and I cannot rate them high enough. At last found a good agent that actually bothers. Many thanks

Lobo · 2 January 2017

★★★★★ 1/5

Google

One of my worst experience ever. After not replying to my emails for 1 week, the week before the move, I called them twice on Monday and Thursday and they were disturbed I called. At the end of the last call a member of their staff even laughed at me saying they were waiting information from me and not the opposite. My interaction with them ended when they say they didn't have updates regarding my application and so they didn't feel they had to reply to my emails. The justify their behaviour saying they work only for landlords and do not feel to do anything for the tenants. Honestly I don't see what they do or good at. I precise this is my experience with 2 staff members, one of which was the director.

Gi · 10 April 2022

★★★★★ 5/5

Google

I lived in the property for less than a year as a tenant. The agency always responded quickly to my questions, which made the whole rental process much easier. I am grateful for their support and would be happy to recommend them to others.

Wataru · 26 August 2025

★★★★★ 5/5

Google

‘I’ve recently sold my home with Belvoir, I couldn’t recommend them to a higher degree, the whole process was made effortless by the Belvoir team, the house was sold within the first day of it being on the market and from then on, the team ensured that the process ran smoothly and kept me up to date with what was happening. I have no doubts about recommending them to anyone who may be looking to sell in the near future.’J.H

Jean · 2 January 2020

★★★★★ 5/5

AllAgents

Both Claire and Charlotte

Both Claire and Charlotte bring with them many years of experience in the lettings market in York. They provide very good customer care and deal promptly and efficiently with all aspects of property management, from finding suitable tenants to ongoing management of the tenancy. Where any issues arise they promptly respond and provide helpful advice. I would highly recommend Belvoir York.

Tim · 6 December 2015