Every review we hold for the Yate office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMy sincere appreciation…
I want to express my sincere appreciation for Jennifer Jones' exceptional service in managing my rental property. Her professionalism and dedication surpassed my expectations. Jennifer's personalized approach stood out prominently. She consistently listens to my needs and tailors her recommendations, accordingly, showing genuine concern for my satisfaction. She keeps me well-informed at every stage of the rental process, promptly addressing any queries and maintaining proactive communication, which fosters trust and reliability. Jennifer's friendly demeanor and willingness to exceed expectations make the entire experience positive, stress-free and enjoyable. Her commitment to excellence truly sets her apart.Thank you, Jennifer, for your exceptional service and dedication. I hope Andrews recognize your fantastic effort. Your professionalism and personal touch make you outstanding in the industry.
Jojit · 19 February 2024
Agent replied · 28 October 2024
What a fantastic review! We know Jennifer will be so pleased to see your brilliant feedback, it's amazing to see that you are receiving an excellent service and that Jennifer is on hand to help you whenever required. Thanks again, Rhys
★★★★★ 5/5
TrustpilotBest estate agents by far!
Andrews have been a fantastic estate agents! We have moved four times, and used them every time because they have been so great. We have been so impressed with how helpful, friendly and professional all of the staff members have always been. Their expertise and skill is always obvious too. Hamza from the Bear Flat branch has been particularly outstanding for the move we have just completed. A solicitor and estate agent from higher up our chain have been very weak, and Hamza has worked incredibly hard to fill the gap left by them. He has always kept us informed and seemed to genuinely care about our family and our house moving experience. He really has gone above and beyond for us, and we are incredibly grateful - this move probably would never have happened if it hadn't been for him!
Amanda · 16 February 2024
Agent replied · 28 October 2024
Hi Amanda, what an amazing review! Not only to see that you continue to use Andrews each time you move but to also see that you've had brilliant experiences each time. We know Hamza will really appreciate you highlighting his hard work and efforts, we are so pleased to see that he was able push the whole chain through to completion for you. Thanks again, Rhys
★★★★★ 5/5
GoogleFrom the minute we entered Andrews and asked for our house to be valued and to the sale and completion the team at Yate were very helpful and efficient. Very quick with viewings and sold within a couple of weeks. During the process any calls we made were sorted and answered straight away. Huge thanks to Stewart, Finley, Ryan, Dominique and the rest of the team. Will def recommend
Denise · 25 October 2023
★★★★★ 5/5
TrustpilotHelpful and accommodating
We were looking for a flat to rent. The agent Jasmine was very friendly and accommodating when she showed us the property. Jasmine has done an excellent job in helping us in the application process. Thanks!
Terrence · 14 November 2023
Agent replied · 28 October 2024
Hi there, thank you for taking the time to write Jasmine a five star review. Really glad to see Jasmine has done an excellent job through the application process and she was very friendly. Thank you again and all the best, Laura.
★★★★★ 5/5
TrustpilotThe estate agent Matt Wood was really…
The estate agent Matt Wood was really helpful and stayed in contact throughout the buying process. He did well to keep the process moving and keep both sides on the same page.
Harry · 11 February 2024
Agent replied · 28 October 2024
Hi Harry, thank you for sharing the feedback. Brilliant to see Matt and team were on hand to help you throughout your move. We know Matt will appreciate seeing your amazing review. Thanks, Rhys
★★★★★ 5/5
TrustpilotAn excellent service throughout
I can wholeheartedly recommend the services of this estate agency, recommended to us by a friend. Initially it was the cheaper charges and speed of response that attracted us, but later it was the kindness & support offered, even after completion, that I valued more.We were in a chain & Antony Perez looked after us for the 6 months it took for our sale to complete. He was professional, helpful and reassuring, remaining unfailing courteous even when we were irritable & stressed.
Adanna · 7 February 2024
Agent replied · 28 October 2024
Hi Adanna, what a brilliant review! We love the fact you had such a positive experience with the team in Worcester Park, in particular Antony who was on hand to help you every step of the way. We totally agree with you, there is much more to an estate agent than their fees, thank you for the fantastic feedback, all the best, Rhys
★★★★★ 5/5
TrustpilotFriendly and professional service
Andrews worked hard to find us buyers when interest rates were fluctuating a lot. They always kept us informed by email or phone of any developments and were proffessonal at all times and were sensitive to the fact we were selling our late mother's bungalow. All the staff we spoke to were friendly and they always took pains to make sure we understood what was happening with our sale.
J · 30 August 2024
Agent replied · 28 October 2024
Thank you for your kind words. We're glad to hear our team could support you at this sensitive time and keep you well informed as the sale progressed. Your feedback means a lot to us.
★★★★★ 5/5
TrustpilotIsabelle is fantastic
Isabelle is brilliant, my experience for a viewing was amazing. She’s so talented with a good explanation of everything. Fantastic I definitely recommend her. Thank
Mouafo · 21 June 2024
Agent replied · 28 October 2024
Hi Mouafo, thank you for your lovely five star review. Amazing to see Isabelle has been brilliant and was able to provide excellent knowledge. Thank you for the recommendation too and all the best, Laura.
★★★★★ 5/5
TrustpilotIt was a great experience with Andrews
It was a great experience with Andrews. Thanks to Shamiya for answering questions and showing us around. I appreciate it a lot
Sufian · 10 August 2024
Agent replied · 28 October 2024
Thank you, Sufian. Shamiya will be delighted to know her assistance was appreciated.
★★★★★ 5/5
TrustpilotFriendly, professional estate agents.
Friendly, professional staff, always ready to help with sound advice. They were happy for us to pop in or phone with any questions and they kept us up to date with every step of the procedure.
PETE · 15 October 2025
Agent replied · 22 October 2025
Hi Pete, thank you for your wonderful feedback!
★★★★★ 5/5
TrustpilotConnor Edney delivers exceptional service
We were recently shown around a property by Connor Edney. He was excellent and was able to answer all our questions drawing on his extensive experience in the property market. Thanks Connor.
Customer · 29 January 2024
Agent replied · 28 October 2024
We appreciate you taking the time to leave us a five star review, in particular Connor. Great to see you had a fantastic experience whilst out on viewings. Thanks, Rhys
★★★★★ 5/5
TrustpilotQuick response from agents in their…
Quick response from agents in their management of property . Janine has been of good help since I rented from the agency in 2022
Akua · 3 July 2024
Agent replied · 28 October 2024
Hi Akua, thank you for the five star review. Brilliant to see that Janine was so helpful to you. Thanks, Rhys
★★★★★ 5/5
GoogleExcellent service, efficient communication, always available and helpful especially Tom and Stewart who were brilliant throughout the process.
Agnes · 10 October 2024
Agent replied · 10 October 2026
Hi Agnes, thank you for taking the time to write a five star review. Fantastic to see Tom and Stewart have provided you with excellent service and were brilliant throughout the process! Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotQuick, easy and professional!
Very quick and easy process from putting forward interesting to getting a viewing! Shannon was lovely, very professional and a pleasure to meet! The viewing was conducted perfectly and answered all questions with ease.
Keely · 12 December 2023
Agent replied · 28 October 2024
Hi Keely, thank you for your five star review to Shannon. Great to hear the viewings were conducted perfectly and she answered any questions you had! Thank you for your kind words, Shannon will really appreciate it! All the best, Laura.
★★★★★ 5/5
TrustpilotBailey is awesome in his work
Bailey is awesome in his work, he showed me the property around and explained everything in detail which i needed. Very nice and quite professional in his work.
Bashra · 12 April 2024
Agent replied · 28 October 2024
Hi Bashra, great to see that Bailey provided you with a brilliant service and you had a positive viewing with us. Thanks for sharing your experience, Rhys
★★★★★ 5/5
TrustpilotAmazing communication
I had an absolutely amazing experience!! Nicole has been so helpful and amazing with her communication. She’s made everything so easy for me and my partner with any questions we’ve had!! She has been perfect.
Lilly · 11 November 2023
Agent replied · 28 October 2024
Hi Lilly, thank you for your kind review to Nicole. Really glad to hear she has been so helpful and amazing and I am glad she has been there to assist you with any questions you had. Thank you for your five stars and I am sure Nicole will appreciate this review. All the best, Laura.
★★★★★ 5/5
TrustpilotReliable and Friendly Letting Agency
Andrew's have managed our property for the last 4 years and they have done a great job of keeping the property occupied with reliable tenants and finding solutions when concerns are raised.Our Property Manager, Kelly Hamilton, is very effective at keeping both our tenants and ourselves informed and relaxed about all matters relating to the property. We know that with Andrews and Kelly our property is in safe hands.
Customer · 14 August 2024
Agent replied · 28 October 2024
Thank you for your kind words! We're thrilled to hear that Kelly and our team have provided you with excellent service and peace of mind. Your satisfaction is our priority.
★★★★★ 5/5
TrustpilotIssy took on board my comments…
Issy took on board my comments regarding the condition of the property, and was at pains to stress their rental properties were usually in a better condition than the one viewed. Following the viewing Issy got back to me and confirmed that there were a number of works scheduled to bring the property up to the standard expected. Very professional thoughout even when trying to show an apartment that was not in a rentable condition.
Jeffrey · 23 April 2024
Agent replied · 28 October 2024
Hi Jeffrey, thanks for the review. Great to see that Issy was on hand to answer questions, agreed with your initial observations and was able to follow up with some assurances in order to allow you to make an informed decision. Thanks, Rhys
★★★★★ 5/5
TrustpilotThumbs up
All the team at Andrews were very good with my house saleLisa and Holly were always helpful and on the case
Nigel · 8 August 2024
Agent replied · 28 October 2024
Thank you, Nigel. We're thrilled to hear that Lisa and Holly provided excellent support during your house sale. Your feedback means a lot to us.
★★★★★ 5/5
TrustpilotThanks Sophia.
Another great experience working with Andrews on another purchase. Special thanks to Sophia Robinson who progressed the sale and updating me regularly throughout. Thanks again. Adam.
Adam · 10 May 2024
Agent replied · 28 October 2024
Hi Adam, thank you for taking the time to write a five star review. Fantastic to see you had a great experience with us and Sophia was able to assist you through the sale. Thanks for sharing and all the best, Laura.
★★★★★ 5/5
TrustpilotShamiya
Shamiya was very kind and understood my situation and took time to get me my viewing at the right time.
PJ · 23 August 2024
Agent replied · 28 October 2024
Thank you, PJ. We're happy to hear Shamiya made sure the property viewing time was right for you.
★★★★★ 5/5
TrustpilotWe had a complicated house sale and…
We had a complicated house sale and purchase with a number of issues in the chain, but Steven Pearce at Andrews managed the process very well for us. The process had stalled but thanks to Steven he got things moving again and kept on top of it until completion. His communication was excellent, he was proactive and he played a big part ensuring we reached completion. I would highly recommend Steven.
JAMES · 12 July 2023
★★★★★ 5/5
TrustpilotI’ve had a very positive experience…
I’ve had a very positive experience with Andrews Lettings, and Monika in particular has been wonderful to deal with.
Jessy · 3 March 2026
Agent replied · 20 March 2026
Hi Jessy,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Monika and Andrews Lettings. Your satisfaction is our priority, and we're glad to have made your tenancy easier. We appreciate your support! Best wishes , Lisa
★★★★★ 5/5
TrustpilotViewing Feedback
Issy was very helpful in showing me around the property, answering all questions I had. Made the viewing that more informative and pleasant!
Aaron · 25 June 2024
Agent replied · 28 October 2024
Hi Aaron, thank you for the review. We are so pleased your viewing experience was a good one and we wish you all the best with your property search. Thanks again, Rhys
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