Every review we hold for the Wyre Forest office, from every platform, shown as written. First names only.
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1/5
GoogleAbsolutely useless with keeping us in the loop of things waiting around for then to have no email or contact to say that the property has been let out ! Wasting our time completely when all we are trying to do is find a family home ! This company is absolutely useless. I will not be using this company again
Rich Β· 17 March 2026
Agent replied Β· 18 April 2026
Hi Richard, are you please able to give me a call in the office on 01562 744122. I've checked all Rightmove, Zoopla, OnTheMarket, and telephone enquiries and cannot find your name associated with a specific property. We have also not marked any properties "let agreed" in the last 10 days. We do have one property, a bungalow in Stanklyn, that we've had to remove from advertising due to the amount of work needed following the previous tenancy but again your name is not on this waiting list.
I would welcome a call to get some more details as only then can I see where the areas need to be improved.
Thank you
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5/5
GoogleWonderful firm. When I first met Sarah I warned her that I was a nightmare but she wasn't at all fazed. I then proved to be a nightmare but never received anything other than help, advice and confidence in the process. Nikki was superb and very professional and kind. Would definitely choose them again but after 27 moves I will not be back π€£
DONNA Β· 18 April 2024
Agent replied Β· 23 October 2024
Thanks for your kind words Donna. We promise- no nightmares in sight! Thank you so much for choosing usβ¦ weβre here for move 28 π€£. β¦
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5/5
GoogleBagleys offers fantastic service, especially Nikki. She guided us through selling our property, actively pursued everyone in the chain throughout the process, and kept us informed so that everything went smoothly and on time. Excellent. I highly recommend this company.
Ruth Β· 11 December 2024
Agent replied Β· 9 December 2024
Thank you so much for your kinds words Ruth, greatly appreciated.
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5/5
Googlefrom the beginning when we found our dream home working with Sarah, to then the process management with Nikki, these ladies have been amazing!
Their communication has been excellent, ensuring we had all facts and queries immediately, and didnt shy aware from our queries.
Nikki worked extremely hard, especially as at times it was a complicated chain, but still she was positive, proactive and didn't hide away.
Thank you so much for all your help ladies. 100% would recommend you both.
Lucy Β· 22 March 2025
Agent replied Β· 10 April 2025
Awh Lucy, thank you so so much for your kind words. They are greatly appreciated. We hope you're very happy in your new home.
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5/5
GoogleForget the rest - Bagley's Estate Agent is the Best.
Within the first few minutes of meeting Sarah, I knew that Bagley's was the estate agent I would be using.
Over the last few stressful months each time I've had any issues/questions/meltdowns, one phone call to Nikki or Sarah and I've felt reassured that everything was ok and my house sale was progressing, the ladies have kept me informed and updated throughout the whole transaction.
I have to give a big THANK YOU to Nikki as in the final 14 days she managed to get all parties back on track. I honestly believe I would not have completed in time without her.
So to summarise, don't go to any other estate agent as you will be missing out on the superior service I have received from Bagley's.PositiveResponsiveness, Quality, Professionalism, Value
G Β· 24 October 2021
Agent replied Β· 23 October 2024
Thank you so very much for your kind words G and for taking the time to leave such a lovely review. I always try to explain in the market appraisals just how brilliant Nikki is with her sales progression and how important this is to help you through the stress of moving, she truly puts her heart in and is a true asset. Glad you could see this too.
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5/5
GoogleA fantastic first time buying experience, all thanks to the professional team at Bagleys. Sarah contacted me at the start, with viewing times; even recommended a fantastic mortgage broker, who I can't thank enough. Once the offer was accepted; I was then in regular contact with Nikki. Nikki is very good at her job, I'd go as far as to say one of the best, if not the best. She is professional, helpful, and kept me sane through a very stressful time, reassuring me throughout the process. To be as positive as she is, in a very demanding job, it takes a lot of experience. Every email was answered promptly, every call was answered and every bit of information I needed was sent to me. Thank you both, it was an absolute pleasure.
Jason Β· 24 October 2021
Agent replied Β· 23 October 2024
Thank you so much for you lovely kind words Jason. You were an absolute pleasure to work with and I know Nikki will miss your daily motivational texts. We hope you're very happy in your new home.
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5/5
GoogleMy wife and I worked with Nikki to purchase our home and really canβt say enough good things about her. She is knowledgeable, approachable, personable, endlessly patient, and incredibly generous with her time (including mornings, evenings, and weekends over the course of several weeks). She answered every question and explained every form and every part of the process clearly and thoroughly. Buying a home in this market is challenging, but working with Nikki made it as painless and straightforward as possible. We highly recommend her. Also recommends Sarah, she was helps to find out the property initially and she handover to Nikki after sale agreed..
J Β· 24 October 2020
Agent replied Β· 23 October 2024
Thank you so so much Joshy. We hope you are your family are very happy in your new home :-)
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5/5
GoogleMany thanks to Bagley's for the seamless sale of my property during the lockdown. Sarah & Nicola were professional from start of the process to the end.
They were both at the other end of the phone to help with queries during the day and after hours which they need not have had to .
I wouldn't hesitate using them again for my future moves if needed.PositiveResponsiveness, Quality, Professionalism, Value
Mark Β· 24 October 2021
Agent replied Β· 23 October 2024
Thank you very much for your kind words Mark. We hope you are very happy and settling into your new home.
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5/5
GoogleMet Nikki at first and had a fab vib then spoke to Sarah and I was sold. We felt like they were the best team to handle the letting of our property !
Everything was done swiftly and very professionally ! All paperwork was ace π and the most cost effective agents in Kidderminster ! A joy to work with ! Thank you for all your help - 5 β¨βοΈβοΈ
Mehreen Β· 25 October 2019
Agent replied Β· 23 October 2024
Thank you so much Mehreen, you were a pleasure to work with too.
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5/5
GoogleFrom the first initial enquiry through to the final actions of my mom's house move, the team at Bagleys were excellent. They kept us updated at all times, they provided a truly brilliant service and I wouldn't hesitate to recommend them. Thank you ladies
Russ Β· 15 June 2025
Agent replied Β· 8 August 2025
Thank you Russ. It was our pleasure. We really hope Pam has settled into her new home.
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5/5
GoogleI have used Bagley Rentals for the last 7 years and have found their service to be outstanding. Any problems or issues are dealt with in a friendly but professional manner by Sarah and her team. A special mention to Nikki and Ed, whom i have also dealt with on numerous occasions. I cannot recommend them highly enough, a big thumbs up from me guys
Sneekydevil Β· 26 October 2014
Agent replied Β· 23 October 2024
Thank you Richard, I am so pleased you still use us for your property management, almost 11 years now!
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1/5
GoogleNot happy at all, firstly we are told by 1 member of staff they have the keys for viewings then another member of staff says they donβt have the keys, they take us to view a property that clearly hasnβt been cleaned and smells awful inside then send an open email not even addressed directly to us to tell us weβve been turned down for it even though we were told we were the only people to view it, I personally feel that they did not deal with us in a professional manner at all, will be looking to take our business elsewhere
Joe Β· 18 April 2023
Agent replied Β· 23 October 2024
Hi Joe, I am so sorry you feel this way. At the time of viewing we did advise you that before Christmas we were having an entire new bathroom installed and therefore wanted to wait to clean the carpets until after this messy job- we thought this made sense. The rest of the property had been professionally cleaned. Unfortunately the landlord declined your application. On this public forum I cannot go into the reason why, you are more than welcome to call me for this. When applying for a property the landlord takes into consideration income (minimum earnings are 30 times the rent), source of income, whether permanent or temporary contracts, credit ratings, references etc.
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5/5
GoogleNikki from Bagleys helped us through the whole process of buying our new property answering any questions we had from start to finish .
Lisa Β· 15 September 2025
Agent replied Β· 22 September 2025
Thank you, Lisa for your kind words. Theyβre greatly appreciated. We hope youβre very happy in your new home.
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5/5
GoogleSarah is always available and does the best by her landlords and her tenants. I can always speak to her when I need to. Any issues get dealt with quickly and with respect so I would recommend this company.PositiveResponsiveness, Quality, Professionalism
Lis Β· 24 October 2021
Agent replied Β· 23 October 2024
Thank you so much for your kind words Lisa.
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5/5
GoogleSarah and her team run a fabulous agency. Nothing is to much trouble for them. They offered our family great advice and service.
We would highly recommend them
Janine Β· 18 April 2023
Agent replied Β· 23 October 2024
Thank you so much for your kind words Janine, they mean a lot.
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5/5
Google10/10 experience. First time buying a house and they made the process as pain free as possible and Nikki and her team were exicted for us along the whole journey! Responsive, professional and very friendly. β¦
Jordan Β· 18 April 2022
Agent replied Β· 23 October 2024
Thank you so much Jordan, we hope you're so very happy in your first home :-)
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5/5
GoogleWe recently purchased our new home with Bagleys. Nikki and the team were all extremely helpful and nothing was too much trouble. I would highly recommend Bagleys in the future. The best Estate Agent around!!
Joanne Β· 18 April 2022
Agent replied Β· 23 October 2024
Thank you so so much Jo, we hope you're happy in your new home x
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2/5
GoogleProbably one of the worst agencies I had to deal with during the past 6 years. Theyβre friendly and nice donβt get me wrong but the waiting game and lack of time management and meeting deadlines does make me not to want to do business with them in the future.
Andreia Β· 12 September 2024
Agent replied Β· 23 October 2024
Thank you for feedback Andreia and the time for taking my phone call. As I explained on the phone you applied for a property where the landlord wanted to make their own decision on who their next tenant would be. We advised you of the landlord's decision as soon as they had made it, sorry it wasn't as quick as we would have liked but was out of our control.
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5/5
GoogleWe recently sold our property using Bagleys and we can not thank them enough. From the first time we met them when taking pictures of our house, right the way to completion day, they were friendly and professional at all times. Even when we were ringing them almost daily towards the end!! Both Sarah and Nikki are amazing and could not do enough to help us. A 5 star review for a 5 star company. Thank you for everything!PositiveResponsiveness, Quality, Professionalism, Value
Lou Β· 24 October 2021
Agent replied Β· 23 October 2024
Thank you so much to you both. We hope you're very happy in your new home :-)
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2/5
GoogleA mixed experience. They gave me a chance when my credit report wasn't the best and before all the extra initial charges i.e. admin fees and credit check fees were abolished bagleys were easily one of the cheapest agencies around and to their credit! On the down side repairs took far too long to get done and whenever I called to chase them up and merely to get some clarity sarah did not always have the most pleasant of tone over the phone. The reason that was always given for the repairs taking so long was that the repairs man was self employed and not employed by bagleys however regardless of wether he is self employed or not is irrelevant, bagleys still chose to use his services and on several occasions rubbish was left behind after repair work was done and at times he proved unreliable.
Another negative was that as soon as the extra charges i.e. admin fees and credit check fees etc were abolished by the government bagleys decided to raise my rent from 525 to 550 bearing in mind the house is very small, has single glazed windows and no central heating and is in brockmoor and there were larger properties with double glazed windows and central heating in the same area being rented for 525-550 so i felt bagleys pricing was disproportionate for this particular property. I have since found a property in the same area which is larger and has central heating and double glazed windows for 525 and it isn't at a discount. It's the going rate.
Bagleys have positives and negatives but overall I would not recommend them
Gavin Β· 25 October 2019
Agent replied Β· 23 October 2024
Thank you for your feedback. I would like to note that the repairs you have mentioned were not emergencies. The contractor is question was specified to us by your landlord. Also a landlord is allowed to increase rent periodically and this was the only rent review you received over a few years. I will take your comments on board and see how we can improve in the future.
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5/5
GoogleBagleys have managed my rental properties for me for nearly a decade and are now dealing with selling of the properties. The team are always helpful and professional. In a nutshell, they are brilliant.
Thank you Bagleys
John Β· 14 July 2024
Agent replied Β· 23 October 2024
Thank you so much John, you are a pleasure to work with.
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5/5
GoogleVery professional and polite unfortunately I didn't get a property off them due to them not having anything I liked but I was treated with respect.
Jordan Β· 11 December 2024
Agent replied Β· 23 November 2024
Thank you so much for your kind works Jordan, hoping you find a suitable property soon.
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5/5
GoogleI canβt complain. Great team very friendly. Always ready to help. Had a leak on Sunday and they had on repaired by 4pm Monday. Been with Bagleys 2 years now.
R Β· 12 October 2024
Agent replied Β· 23 October 2024
Thank you so much for your kind words RS. Greatly appreciated.
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5/5
GoogleA huge thank you to the team. My mom has recently sold her house and they treated her with so much respect and dignity. The whole process was dealt with well and quickly. Would highly recommend π β¦
Rebecca Β· 10 April 2024
Agent replied Β· 23 October 2024
Thank you so much Rebecca, weβre so happy that we were able to help get mom to her new happy home.
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