Every review we hold for the Worthing office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNot to be trusted
Never responds to any complaints. Properties are always a mess and they will rip you off. Keep a close eye on your deposit. They aim to claim that too. Remember the Property Ombudsman will always help
Pierro · 21 September 2024
Agent replied · 5 June 2026
Thank you for taking the time to share your feedback Pierro - we’re really sorry to hear that you’ve had a disappointing experience.
We take concerns like yours seriously. Our aim is always to maintain properties to a good standard and ensure our clients and tenants are treated fairly and respectfully throughout. If you feel this hasn’t been the case, we would genuinely like the opportunity to look into the matter further and resolve any outstanding issues.
Please feel free to get in touch directly with our management team so we can understand what happened and see how we can put things right.
Kind regards,
The Robert Luff & Co Lettings Team
★★★★★ 5/5
GoogleJamie and his team sold our house in under a week! Even tho the sale took longer to complete than normal, he kept us up to date and got far more involved than he needed to to push the sale through for us. I would highly recommend if you are looking for a estate agent thats hassle free.
Simon · 12 June 2021
★★★★★ 5/5
GoogleIf you are looking to buy or sell a property then Dave King is your man, Listened to our requirements, found us the perfect house and has been on the end of the phone when ever need, Quick to respond to emails, Nothing seems to much trouble. All members of staff are keen to help. Would highly recommend Robert Luff & Co
Robert · 12 June 2020
★★★★★ 5/5
GoogleI would 100% recommend David King and the service that he provides and now we've had such an easy ride of buying we will certainly be back to use his services again some day.
He made us feel totally at ease and gave us regular updates throughout the whole process which really took the pressure off what could of been such a stressful process.
Luke · 13 June 2019
★★★★★ 5/5
GoogleI dealt mostly with James whilst purchasing my property. From the first viewing through to exchange of contracts he's been amazing! He's kept me updated with all aspects of the purchase, and he's chased whenever anything has slowed down. I would definitely recommend dealing with this agency, and will contact them if I ever decide to sell.
Matthew · 12 June 2023
Agent replied · 11 June 2024
Thank you for taking the time to write such a positive review of your experience with James at our Goring office. We're so glad that he was able to help you through the entire process and that you would recommend both him and our agency. It's wonderful to know that we were able to meet your needs and exceed your expectations. Thank you again for choosing Robert Luff & Co!
★★★★★ 5/5
GoogleThanks so much to Dave at Robert Luff for helping to guide us through the purchase of our first house. He was very patient and happy to answer an endless stream of questions! It's been a long road but we got there in the end, and thank you Dave for everything!
Andi · 12 June 2022
★★★★★ 5/5
GoogleJamie and the team were professional and friendly and kept on top of things for us, frequently chasing updates and we weren't technically their clients- we were buying through them. It helped a lot, during a stressful time to know we were dealing with a really good agent.PositiveQuality, Professionalism
Kate · 26 August 2022
★★★★★ 5/5
GoogleWe bought our first home with Robert Luff this year and they were always on hand to help explain the process and help with any questions or queries about being first time buyers. Dave was especially helpful and always kept us up to date and informed on the process.PositiveResponsiveness, Professionalism
LiizziieeeA · 12 June 2022
★★★★★ 5/5
TrustpilotThankyou Callum
Thankyou Callum for sorting out the issue today. Superstar 👍
Matthew · 28 July 2025
Agent replied · 26 September 2025
Thank you for you fantastic 5 Star Review of Callum's service Matthew. We do hope you'll reach out if you require any further assistance and continue to recommend our services.
★★★★★ 5/5
GoogleHighly recommend Robert & Luff Goring . Everyone are so friendly and efficient. A special Thank You to David King, from the initial quotation through to the completion he has been fantastic. He helped me through some tricky situations with the sale of my property. He will update you every week and always available to answer your questions. Many thanks.
Sally · 12 June 2020
★★★★★ 1/5
TrustpilotNot very helpful at all
Not very helpful at all. Spoke to one of their mortgage advisors who said will email the forms I need to submit for them to review as we are interested in one of their properties, no email received. It’s been 5 days now. No callback whatsoever.
Tayang · 27 January 2024
Agent replied · 5 June 2026
Thank you for taking the time to leave us a review, and we’re really sorry to hear about your recent experience.
This is certainly not the level of service we aim to provide, and we completely understand how frustrating it must be to feel ignored, especially when you're trying to move forward with a property you're interested in.
Thank you again for your feedback, it helps us improve, your comments have been taken on board and will be passed onto our Management Team.
★★★★★ 5/5
GoogleExcellent service, very friendly and professional people. David King was our main contact and he was really helpful with his positive manner, always responds very quick to emails, giving enough support and explanations when we stuck. A big thank you to Dave for his all effort and it was a lot less stressful than we thought. Would highly recommend..
Jilna · 12 June 2020
★★★★★ 5/5
GoogleDavid and the team at the Goring branch have been truly amazing. David was our main point of contact throughout the whole purchase process and was really helpful and supportive - always giving us excellent advice and keeping us posted with any updates. A fantastic Estate Agent to deal with overall and highly recommend them. Thanks again! Barry.
Bazza · 12 June 2020
★★★★★ 5/5
GoogleDave and the team were very professional and helpful the whole way through the process of selling our property. i really liked Dave's energy and enthusiasm from the first time i met him and he always kept me informed about what was happening. i would fully recommend robert luff to anyone wishing for a good service to start to finish...
Richard · 13 June 2019
★★★★★ 5/5
GoogleI recently viewed several properties whose details were provided by Robert Luff. Their agent Jack Cottingham was most helpful and offered good advice and always went the extra mile. Although I have actually decided to pursue a property marketed by another agency I just wanted to thank Jack and Robert Luff for their help during my search.
Nicholas · 12 June 2020
★★★★★ 5/5
GoogleJamie and his team were very passionate and punctual with the sale of our family home. They went the extra mile with the selling and buying of our next property and I thank them for their expertise and guidance . Can only recommend. Thank you Jamie
Jay · 12 June 2022
★★★★★ 5/5
GoogleJamie and his team are a pleasure to deal with. They are patient, flexible and always go above and beyond to make a very stressful process seem so simple. I had complete faith in the team all throughout knowing they were working tirelessly behind the scenes making sure everything was running smoothly. I would recommend them without hesitation.
Daniel · 13 June 2019
★★★★★ 5/5
GoogleVery grateful for the time that went into the sale of our home. It had been on the market with a few estate agents but Robert Luff managed to make the sale. Jack was very helpful, and advised us what to do and we got the price we were asking for. Thank you for all your hard work.
Jordan · 13 June 2019
★★★★★ 5/5
GooglePurchased my first property with Robert Luff before Christmas and they (James particularly!) went to a lot of effort to ensure I was kept updated, offer advice and answer all of my novice questions throughout the process. It was a seamless process all in all and I couldn't be more grateful!
Holly · 12 June 2023
Agent replied · 11 June 2024
Thank you so much for taking the time to leave such a wonderful 5-star review Holly! We're thrilled to hear about your positive experience with Robert Luff & Co, and we're especially glad to know that James was able to provide you with exceptional service.
We understand that buying your first property can be a significant and sometimes overwhelming milestone, so it's fantastic to hear that we were able to make the process seamless for you. Your satisfaction is our top priority, and we're always here to offer guidance and answer any questions you may have, no matter how "novice" they may seem.
Congratulations on your new property, and if you ever need assistance in the future or have more questions, don't hesitate to reach out. We truly appreciate your trust in us, and we're grateful for your support. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleJust exchanged on our first property and what a journey it's been. Thank you Robert Luff Goring especially Jamie, you've been a top man throughout! Nothing has ever been too big or too small and will recommend you to all our family and friends. We look forward to working with you again in the future!
Santino · 12 June 2020
★★★★★ 5/5
FacebookSuperb Service! Mike at Robert Luff and co dealt with everything from start to finish for us, nothing was to much trouble. His professionalism and industry knowledge far exceeds previous experiences I have had with other agents. I would highly recommend Mike and his team to others. Thanks again Mike for making the process run so smoothly for us.
James · 8 April 2018
★★★★★ 5/5
GoogleI want to thank David so much for all your guidance, advice and support. You was always positive and when I needed to check things out you was spot on. One happy customer x
Justin · 12 June 2023
★★★★★ 5/5
GoogleDave is an excellent communicator and kept me updated throughout the process, start to finish. I was really happy with level of service, trust and level of communication. Highly recommend him and the team at the Goring office. Thanks mate! Conor & Amanda Moss
Conor · 12 June 2022
★★★★★ 5/5
GoogleDave was a great help with our first property purchase. The whole process was made easy and stress free during a very unsettling period in our history. Huge thanks to all the help received. I highly recommend Robert Luff and the team for all property searches. Thank you all.PositiveResponsiveness, Professionalism
Mental · 12 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
