Iles & Jenkin Worle reviews

Hi Jamie, we didn't notice that you'd slipped this one in! So sorry that you felt the need to post a negative review about our lettings department. We can understand that you would feel cross at not getting your Pet Fee back if you didn't understand what the term 'non-refundable' means. And we can also understand that you would feel cross at not getting all of your security deposit back if you didn't realise that refusing to pay your last month's rent would mean that your Landlord had the right to take it out of your deposit. And we can understand that you would feel cross with us if you felt that we were not returning your calls even though we had patiently told you many times that we didn't manage your tenancy, so you needed to speak to your landlord, not to us. What we don't understand is why, when we tried to help the situation by politely explaining all of the above, you felt the need to come into our office and be verbally abusive to a member of our staff? Good manners cost nothing, and at 'Iles & Jenkin' we believe in treating people the way we would want to be treated. We therefore wish you all the very best. Iles & Jenkin.

Thank you Jason, we’re glad we could help