Every review we hold for the Worksop office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI'm honestly unsure if they are…
I'm honestly unsure if they are dishonest or unknowingly poor.We had multiple instances where we were given incorrect information about our tenancy (allocated parking, viewings etc). We had both William h brown and tradesmen coming up the house without the required 24 hours notice.We had reported that the decking was rotten when we first moved in, however this was not dealt with and in fact forgotten.We had a leaky kitchen sink which was fixed around a month after it was initially reportedAnd our personal information was handed out to third parties without our consent
Alex · 27 February 2021
★★★★★ 1/5
TrustpilotStupidly used these as they were a big company
Stupidly used these as they were a big name company, struggled constantly to get in touch with them, advice was shocking even offering help to buy which wasn’t even available to me, decided to tell me that after taking my money though. Still not completed a mortgage with them and I paid for the service in November 2020. Shocking, I’ve been passed back and forth from broker to trainee to broker each one saying sorry I’ve been moved to a different department I’ll be able to help you again in a few weeks, what helps that, I will probably lose the deposit on the new house and chance to purchase a new family home thanks to these inept “sales people” utterly disappointed
Robert · 24 February 2021
★★★★★ 1/5
TrustpilotLANDLORDS NEVER USE THIS COMPANY
LANDLORDS NEVER USE THIS COMPANY. At the moment we have myriads of complaints lodged with them. At best all they have ever said after months was a pathetic sorry. We have been lied to and they got us into a situation where the council were on at us. In our minds they are incompetent. They attempted to charge us for things we didn't want. It has cost us time, stress and money. To us it seems it is a case of take your money and then do virtually nothing for a supposedly fully managed service.
Suzy · 3 February 2021
★★★★★ 1/5
TrustpilotDONT WASTE YOUR TIME Absolutely appalling service from these…
Absolutely appalling service from these people, they want to see if you got the money before they even entertain you for a viewing, I’m a successful business owner, I have three car showrooms around the country and they want to see my bank statement for a 100 grand house lol 😂 Crazy people. Don’t waste your time with these people. Go to purple bricks or white gates who let you view properties without seeing if you have the funds.
Rehaan · 21 April 2021
★★★★★ 1/5
TrustpilotTERRIBLE
TERRIBLE , DONT BELIVE THEYRE LIES. They will do anything and bee nice till they get your signature, and then you will see that nothing is like it was suppose to be. i got keys to the house and without no agent waiting for me at the property, change the place for taking the keys 10 times, inside the house a lot damage and rats underneath the floor. They take like months to do anything and do as little as possible. STAY AWAY FROM THEM
Toni · 31 January 2021
★★★★★ 1/5
TrustpilotAbsolutely awful - Do not use.
Absolutely awful. Do not use.They charge for everything and the invoices do not make sense (so you can't keep track).They use the 'float' without telling you and then charge you for it.Gettin uptodate accounts is a nightmare - apparently only available once a year...The house wasn't inspected every 6 months (due to Covid) but they still charged for it.I disagreed with their check out report - damage to the property was not listed in the report... I sent pictures. They said they'd look into it which translates as 'do nothing' and then say they disagree as it wasn't in their report...?
Chris · 26 January 2021
★★★★★ 5/5
GoogleJust wanted to say Thank You to Liam @ WHbrown for all his help in getting my new home sorted for me! Appreciate all your help & look forward to moving in :)
Rebecca · 26 October 2020
★★★★★ 1/5
TrustpilotTERRIBLE DO NOT USE WILLIAM H BROWN
They have harassed us at every turn. Every month without fail they claim we haven't paid rent when we have. They haven't fixed our broken FRONT door and its been MONTHS that its been completely unusable. They send people round to do random jobs around the house WITHOUT telling us (including in a pandemic!!!!!!! Are you insane!!!!!) They are SO SO UNHELPFUL. when we complain about things they dump the blame on someone else and no one, not one single person can sort a thing. They are useless. Worst experience with an estate agent I've ever had. Do not use WHB.
J · 23 January 2021
★★★★★ 1/5
TrustpilotAbysmal service to landlords!
Abysmal service to landlords. Staff don't communicate with each other, quotes they obtain for repairs are excessive, in one case twice what two local contractors quoted. They can never manage things without our involvement and take months to resolve matters. Left us without a gas safety certificate because of their failure to observe deadline. Make incorrect deductions from rent and try to sneak through hikes in their charges without prior arrangement. Repeated promises that the service will improve are baseless. Just totally inadequate in all respects - find someone else to manage you property!
Bereaved · 13 January 2021
★★★★★ 1/5
TrustpilotTerrible customer service
I was repeated called, texted and emailed by Adele at the pontefract office to sell my home with them in their Boxing Day sale. I did message to say I had sold my property and did they have any houses coming up in my area to buy up to £300k - zero response. A perfect house came up for sale with them in our area on the Boxing Day sale but was also up for sale with Strike and they could not be bothered to tell me so guess who sold it Strike!
Mrs · 10 January 2021
★★★★★ 1/5
YellDo they want new business???????
Bought a flat through Danni at this agency and did not have problems. Now we are ready to either let or sell so contacted them again. Sadly Danni no longer works there and the 'service' is non existent! Asking for Danni I was told 'I don't think she works here now, can I get someone to ring you back?'. Still waiting one month later. No one has bothered. Needless to say I will not be using this agency again. If they cannot even make the effort to make that first call for new business then the rest of it is going to be pretty limp I think. I will not waste my time and money on them.
SandraF-184 · 10 January 2021
★★★★★ 5/5
GoogleA sales negotiator called Laura is handling our purchase, she is very friendly, efficient, reliable and is an asset to her team. I would recommend William H Brown.
Jaynie-Leigh · 26 October 2021
★★★★★ 1/5
TrustpilotConcerning lack of accuracy
We attempted to purchase a property through the Swaffham branch which was described as having equestrian facilities. The property turns out to be subject to various undisclosed restrictions and clauses that prevent its use for keeping horses. After we pulled out of the purchase and disclosed these issues to WHB, the property was re-marketed without any amendment to the listing. We presume this is a deliberate attempt to mislead future buyers into thinking this is a viable equestrian property.
Dr · 23 March 2021
★★★★★ 1/5
TrustpilotAbsolutely awful
William H Brown don’t even deserve the one star I gave them. They had our property on the market for 20 weeks and couldn’t care less about selling it. They are totally useless - negative when showing people round, the photographer they use is awful, they sent round people that were obviously not the right type of person - I could go on and on. Moved to Richard James and they sold it in less than a week.
Sara · 1 June 2021
★★★★★ 1/5
TrustpilotLet down with no explanation.
I called to book a valuation, arranged for 3 days later. After waiting half hour I called to check arrival time. They said they had no record of it (yes, definitely right company). That's it. No apology, no offer to rearrange. Will take my business elsewhere, not a great start if they can't even schedule an appointment.
WH · 6 October 2023
★★★★★ 1/5
TrustpilotThis estate agents are by far worst I…
This estate agents are by far worst I have come across...they have absolutely NO back office...selling the house is one thing but how they manage the sale after that it quite simply dreadful..the lack of communication..total and utter negligence in handling forms ..they are truly all over the place and have cost me thousands in interest payments..they recommend cheap paralegals to the buyers to handle the legal side of things and its only at the last moment a solicitor actually looks at the case and then comes up with an abundance of new enquiries which causes huge delays...1 of my buyers took 13 weeks to get a survey..another had waited so long had to ring the mortgage company themselves to found out the bank had been trying to get hold of whb broker for 3 weeks!! To confirm a simply address...another buyers help to buy form took 6 weeks to get right..and on and on the failings happened!! every single one of my buyers did not have one good word to say about this outfit ..not one! They simply cannot manage the aftersales if you do anything this year DO NOT use this office it will cost you money in the long run there are plenty of good reliable estate agents out there that keep you updated ..track all paperwork ..acutely fill out forms..and more importantly spend the time to make sure forms have been recieved and are correct all the stuff you would expect from a professional company of which this is not!..trust me when I say this they have cost me 1000s in interest payments due to negligence and My company will NEVER use them again you have been warned!Steve StindersCeo Stinders Construction ltd
Steven · 10 December 2020
★★★★★ 1/5
TrustpilotI used William H brown to sell my flat
I used William H brown to sell my flat but Unfortunately they only managed to generate 1 viewing in 3 months. No logic explanation to lack of viewings and no feedback on how and what could be changed to generate viewings. Communication broke down and it felt like they had exhausted all interest in my property. I gave my 28 notice and within a week the area manager called me to discuss why I was unhappy and frustrated. This ended with if we remove your property from today will you be happy. I made it clear I wouldn’t be happy but thought it was best if my property was removed so I could moved forward and get a new agent onboard as the trust and faith off the branch had gone. When I mentioned the reviews overall where majority negative the answer given was they go by google reviews and all large organisations get negative reviews. My advice is use with caution if using Connells or William H Brown as they are both part of the Connells group and I have experienced a poor service from both of them.If they offer you the package for professional photos, floor plan and a premium listing on right move be advised the premium listing only lasts 7 days which was never explained once to me. The only positive which came out of this was in house mortgage advisor was the best and got me a great remortgage deal and always went out of her way to help and give good honest advice.
Gary · 28 November 2020
★★★★★ 5/5
Googlethank you Lewis Nadine for a wonderful assistance
Andrew · 26 October 2023
★★★★★ 1/5
TrustpilotProbably the worst experience i have…
Probably the worst experience i have had buying houses. If you are a seller that want toi was told offer was not accepted one day, next day i received a call saying to send my document as my offer was accepted before and encouraged to use solicitor through sequence (solicitors who are not responsive, ignore emails and never reply back to you) while, all these was going on. i receive a further call that the seller was ringing everyone who has viewed the property to give their final offer. Why would you let me engage your solicitor or told me my offer was accepted when you are still in the bidding stage? I will try avoid this agent every opportunity i get. surprise to see that the same offer i gave is what is being paraded as what the b=property is being sold for online £47k if it is, then this is borderline fraudulent and not getting the person who is being repossessed the best chance.also when i made my complain known, The lady who address my complain made no effort whatsoever to understand what aspect i was not happy about (i was unbothered if you get a higher offer as when it comes to corporate sales thats the goal). i was not pleased with the service provided.
Luqman · 9 November 2020
★★★★★ 5/5
TrustpilotI sold my house recently in West…
I sold my house recently in West Yorkshire - the process, in having my house valued to it being placed on the market, arranging viewings was seamless. WH Brown ensured they took care of it all. All viewings were vetted and I was kept up to date as much as I needed. The sale of my house was quick and I was supported by the branch manager in the purchase of my new home in a different part of England. Michelle and Louise are an asset and I would highly recommend W H Brown to both sellers and purchasers.
Sparkle · 29 October 2020
★★★★★ 5/5
GoogleYet again another excellent service from Claire and the team at William H Brown in Worksop. We've been using William H Brown for over 13 years and really wouldn't go anywhere else.
Anthony · 26 October 2020
★★★★★ 5/5
GoogleI had been looking for a property to buy in my area and houses are in short supply. I contacted all the local agents and NOBODY could have done more to help than William H Brown, Laura in particular.
She was in contact by email and telephone on a weekly basis, I would be first to know if they had a property I was potentially interested in, they delivered cards to houses in my area that I was interested in letting the owners know that I was looking to buy if they wanted to sell, she sent me cards out so I could deliver some myself and the list goes on.
Incredibly friendly, helpful and professional people, I can’t recommend them high enough. Thank you for all of your help, it is sincerely appreciated.
Dave · 26 October 2020
★★★★★ 5/5
GoogleHaving previously been on the market prior to Covid-19 things had been pretty slow. As a family we made the decision to sell with William h brown after a seamless transition they moved forward in promoting our property. The team played a vital part in this transition from instructing to the property going live within one week we had 6 viewings and 3 offers ! Amazing a credit to you all. We have yet to complete but communications have been impeccable, we look forward to signing on the dotted line soon.PositiveResponsiveness, Professionalism
Deborah · 26 October 2020
★★★★★ 5/5
GoogleI requested a valuation of my home from William H Brown. They were very efficient in responding to my request and worked with me to find a suitable time for the appraisal appointment.
Claire from the Worksop branch was delightful. Very cheery and helpful in discussing with me how WHB could best market my home.
We discussed the valuation on the same day as the appointment and the accurate paperwork followed on by email within 24 hours.
WHB have a very professional package available and the backing of a nationwide set of resources to enable me to get a really good price for my property. The fee was on par with other local valuations, so not too pricy for the service offered.PositiveResponsiveness, Quality, Professionalism
Carol · 26 October 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
