Gleeson Homes Yorkshire South Worksop reviews

★★★★★ 1/5

Trustpilot

Avoid buying from Gleeson

Like others here, if there was a 'no star' option it would be for Gleeson.I've had lots of genuine issues with the poor build on my property.Reporting defects on the app is useless. Reported defects are closed before anything is done, then you have to re-open them, starting again, from scratch.There have been 12 site managers on Beacon Park, they mistreat their employees too, sadly.I've heard that customer 'care' ignore you until you pass the 2 year mark, then they don't have to do anything more for you.I'm working from home, have a busy job, and my anxiety levels are way up having to chase Gleeson, it's never ending. Nobody listens. Nobody wants to know. They should rename their customer care to customer don't care. I'm more than angry that my 'new start' buying a new build has been a disaster, thanks to Gleeson.

Christine · 27 September 2022

★★★★★ 1/5

Trustpilot

*Rainsborough park*

*Rainsborough park* Gleeson homes are ridiculous. 10 months after completion I still have a driveway that is out of tolerance (far too step) my car scrapes every time I take it on and off the drive, I have a large patch of unfinished landscaping to the front of the property and a patch to the side of my property. They just pass me from pillar to post every time and promise to get things rolling and never come good with their word. Customer service arr helpful but I feel their hands are tied with most things as it looks like their sub contractor team are useless. I am currently having to instruct a solicitor to get things moving on my behalf which yet again is more cost to myself

Sam · 26 September 2022

★★★★★ 5/5

Trustpilot

Karen Woolley, Vickers Grange

Extremely helpful and friendly! Fast moving and extremely informative about everything involved. Welcoming and supportive. Flexible with our situations and couldn’t be happier with our experience!

Jack · 5 May 2024

★★★★★ 1/5

Trustpilot

STAY AWAY FROM GLEESONS

Me and my partner bought a Gleeson property on cradock court Sheffield december 2021. We thought this would a dream first home it’s become a nightmare for the past 10 months. We have had to encounter a number of problems. Gleesons employ cowboy contractors who rush things and aren’t completed properly! For a start the bannister on stairs weren’t even connected to the wall! They left tons of rubbish under our bath! We’ve had the flooring company they use lynx flooring out twice as the job they have done was not satisfactory. Everyone knows your going to get snags in new builds but when the flush automatically flushes there something wrong! The bath was never jacked up enough and this meant water was leaking over the bath! No leaks are present because the shower wasn’t on (clever people at customer service). On to customer service you put things on the my Gleeson app and Customer service reject itwill reject it. Meaning we have to get hold of the site manager (which is near enough impossible). When Gleeson don’t come and fix the problem it’s auto signed off so you try put it on again and It get rejected again! Obvs no communication which is unbelievable.Gleeson make loads of promises and feed you with what you want to hear and they never stick to it! We was meant to have a banking/slope hill on the garden no more than 1.8m high and it’s around 10m high. I will name and shame now! the construction director had told us that we was getting rockery and nice plants and all they have gave us few plants and weeds! Unable to maintain as the steepness of the bank! The construction manager also on number of emails promised to give us details and drawings of the garden… with dates. Guess what we never received them. The landscapers who Gleeson used decided to Chuck a shovel on our garden and it went through our shed! the site manger had promised to get the problem rectified and now Gleeson don’t want to take liability! Pathetic! Gleeson do not care about the customer! They’re full of cowboys and I’m surprised How they are still a company! Overall absolute shambles of company and don’t stick to time frames I should of knew from day one they don’t stick to promises as our build was delayed over 3 times! Everyone should stay away from this shambles of a company who just want your money! Customer service are a joke, customer relation manger acts like she cares about your situation but she is the same as them all not interested! To the construction manager, customer relation manger and site manger and the contractors you used thanks for absolute nothing! Gleesons should be ashamed. No wonder they get so many bad reviews. Doesn’t that speak volume! I will be taking this further as customer service and directors are non existent!If I could name and shame you all I would but I’ve had to edit your names out!! Absolute disgusted

Joe · 9 September 2022

★★★★★ 5/5

Trustpilot

Sales - ZARA

ZARA was absolutely amazing in the process of buying the property. Totally 💯 professional. She was there every step of the way. Gleesons should be very grateful to have her.

Sheree · 10 February 2024

★★★★★ 5/5

Trustpilot

Ruth and Angela have been such an…

Ruth and Angela have been such an amazing help at the springfield meadows, they were very very welcoming. We’re first time buyers so collecting a lot of information before we start and these women made it so easy and comfortable to ask questions! can’t recommend there enough! Thank you so much guys! Jess & brad

Mia · 13 September 2021

★★★★★ 1/5

Trustpilot

Disgusting for a New Build

I currently live in a gleeson estate and have lived her for 14 months, all works to be corrected have been added to there portal and I am still waiting for this to be completed 14 months later which in turn has meant I am unable to decorate which I need to do as there decorator was terrible. The communal areas although all residents have been lodging complaints for months has still not been completed and are overgrown and some areas not even had fencing or grass done. This estate was classed as completed in January 22 absolute joke do not buy a Gleeson home I beg you it will cause friction in your marriage and family and you have to hound them to do any work and escalating through there complaints has made no difference

Tracey · 26 August 2022

★★★★★ 1/5

Trustpilot

Longford 4 bed review North East England

We bought a Longford (4 bed, 2 bathroom) in March 2021 which was completed 3 months behind schedule in Nov 2021+ reasonable for 219k at time of purchase+ used NHS Key Worker scheme to get upgraded kitchen worktops - property riddled with issues which, when reported to the "Portal" online, becomes clear they're really common for Gleeson houses e.g. Damaged turf, chipped doors, leaking bath, missing fence - moved in 9 months ago and still have serious defects not resolved as Gleeson prioritise new developments and have left half our estate with broken patio doors and damaged turf - poor staff retention rate meant we went through 3 sales representatives, 3 site managers and now onto our fourth customer service representative who is "on a call" every time we try to contact her Conclusion: Gleeson delete all Facebook comments made about our development (Windermere Green) to prospective buyers so please, don't believe their argument that "it was just one site...it depends on the site manager". All neighbouring Gleeson developments to us have reported similar issues, please pay for a professional snagger if it's too late and you've reserved or bought.

Roz · 20 August 2022

★★★★★ 1/5

Trustpilot

Absolutely disgusting service nothing…

Absolutely disgusting service nothing but messing about site sales team could not be bothered to deal with new sales as wanted to sort out her bonuses for end of year sales area sales manager never gets back in touch will only let you buy house if you go through meridian as sales said they know what we want and are the best about got a mortgage all lined up and agreed but meridian said I could not afford so gleeson would not proceed offer on house made the first time then when arrived to pay money told gone up £1000 and was just laughed at. By time gleeson sorted house gone up again £6000 disgusting service AVOID at all costs

Nico · 20 August 2022

★★★★★ 5/5

Trustpilot

I moved into my new Gleeson home 8…

I moved into my new Gleeson home 8 weeks ago and I am very delighted with everything. We have had a few small snags which have been dealt with very professionally and very quickly. All the staff are very friendly, helpful and nothing is a problem for them. I can definitely recommend Gleeson Homes after my experience.

Rosamond · 17 March 2021

★★★★★ 5/5

Trustpilot

Reasonable priced house

Reasonable priced house, very little amount of snags (which shocked me as I worked in customer care for electrical contractors of new builds and saw many builders had loads). Any little issue we’ve had was sorted in a reasonable time too. My only regret is not getting a 4 bed instead!

Chantel · 23 March 2022

★★★★★ 1/5

Trustpilot

AVOID GLEESON HOMES

Buying your first home should be a highlight of your life. Gleeson sold us a dream but once they got their money they hardly respond, promises that were made when reservering our plot got twisted and backtracked. Costumer care is just pointless! It’s take 3 weeks to get a response and months to solve an issue. The reviews on Trustpilot are definitely accurate! We do NOT recommend Gleeson homes to anyone.

Melz · 14 June 2023

★★★★★ 5/5

Trustpilot

My buying experience has been…

My buying experience has been superb.Allison at Moorlands Green,has been wonderful. Very professional and kind.I have enjoyed the process.

Richard · 17 August 2024

★★★★★ 5/5

Trustpilot

I purchased a new build on the Middlestone Meadows

I purchased a new build on the Middlestone Meadows site in January this year.I have found the staff, from sales executive to site manager and site workers extremely helpful, professional and friendly.The few snags which have occurred have been repaired very quickly and professionally. I would definitely recommend buying from Gleeson on this development.

Rosamond · 11 September 2021

★★★★★ 5/5

Trustpilot

Spoke with Jackie and she was so…

Spoke with Jackie and she was so helpful with all the home information great for the first time buyer experience

Jack · 20 July 2024

★★★★★ 1/5

Trustpilot

Don’t buy one

Don’t buy one! Contacted customer services at least five times and no reply whatsoever. Also they ban you from commenting on Facebook if you make any comments that are negative. Every comment I have ever made has been honest and true. Absolutely disgusting service. I would give 0 stars if I could.

Customer · 14 November 2021

★★★★★ 1/5

Trustpilot

Don’t Buy From Gleeson

Gleesons are about as useful as a chocolate fireguard, they was ment to come out and fix our french doors as they would not lock, site manager had sent some and they have now made it even worse but gleesons think not being able to lock your doors is okay, they are an absolute joke

Owen · 6 April 2021

★★★★★ 5/5

Trustpilot

First time buyer experience

From the moment I stepped inside the sales office at The green in Blidworth, I received nothing but 5* friendly and professional service from Mary. I would highly recommend

Emily · 13 January 2024

★★★★★ 5/5

Trustpilot

I am going to buy new build house from gleeson northbeck-grange

I am going to buy new build house from gleeson northbeck-grange there's Genil she is dealing me. i really appreciate her she is so kind well trained and very professional

Tas · 10 December 2023

★★★★★ 1/5

Trustpilot

No Building regulation sign off, poor groundwork

Do not purchase a home from this developer. We lived on a Gleesons estate for almost five years. After our home being delayed for 6 months we moved in. We thought everything was fine until I decided to lay artificial grass due to their turf being sub standard and a mess. Garden sloped left to right by almost 60 cm. Front grass relaid twice as it sunk and died. The worse was still to come. When we came to sell our property we found out that Gleesons had not got building regulations sign off from the council for our home. When the council came out to check the home the refused us a certificate as there was no path Connecting the property to the pavement. It took Gleesons 4 weeks to put in the 4 flags required for sign off and even then it had to be redone. We found out from Rochdale council that there this is not an isolated case and that they were aware of numerous properties that didn’t have building regs sign off. I think it is disgusting that a malpractice like this can happen and unsuspecting buyers may not find out about this line us through until they sell their property. I contacted Gleesons after I moved and all they offered was an apology. I am now in the process of talking to trading standards and citizens advice to see where I go with this next. Please think carefully about purchasing from Gleesons and if you do please check all documentation. Although our property hadn’t been signed off we still had an NHBC warranty.and I simply want to educate prospective buyers about this practice so this doesn’t happen to them.

Mr · 3 May 2022

★★★★★ 2/5

Trustpilot

slow to rectify issues, roads left unfinished

been in our house around 3 months, still waiting for our drive to be finished with final layer of tarmac as currently cannot get car onto the drive due to the size of the kerbs! have been told that nothing can be done til the council adopt the roads and paths. roads are also in poor condition with pot holes, raised ironworks and most of the kerb stones broken. just glad we didn't pay a lot!

Luke · 3 October 2022

★★★★★ 5/5

Trustpilot

We love our Gleeson home

We love our Gleeson home! Been in 6 months and if it wasn't for Gleesons offering such a good value houses we wouldn't be living together! All our reported "snags" have been sorted quickly and the customer service from start to finish has been always amazing! Would always recommend Gleeson to friends and family!

Natasha · 29 March 2021

★★★★★ 5/5

Trustpilot

Good Experience

John at Bracks Farm took us through everything in detail with additional explanations as needed. No rush at all.

Alan · 5 July 2024

★★★★★ 1/5

Trustpilot

Outside tap

Had an issue with my outside tap, reported it after only living in the house 2 weeks, cancelled it cause it started working, reported it again in Dec, defect declined saying its weather related. Since found out many people on the estate had same issues, therefore not weather related and an actual issue with the tap. Been living in my house 6 months, biggest mistake of my life buying a gleeson home

Mr · 14 February 2023