Every review we hold for the Worcestershire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI found my experience with Connells Malvern was great. I met Harry who took my details and was very professional.
He took a lot of care to establish what I was looking for and how best he could help.
We viewed multiple properties the day after clear communication with bookings and Harry was on time for all of the appointments.
Although we have not purchased our dream house in Malvern just yet I would not hesitate to contact Connells in Malvern.
Neon · 14 March 2024
Agent replied · 13 June 2024
Thank you for your excellent 5* review and kind words of our dedicated team Neon Light. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy wife and I are currently involved with the purchase of an apartment being sold through Connells, Malvern, and have been dealing with their sales negotiator Corey McNally. From the outset, Corey has been extremely pleasant and friendly and his availability and contact with us excellent.
Stuart · 16 August 2024
Agent replied · 24 October 2024
Many thanks for your fantastic 5* review Stuart. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleConnells made an appointment and didn't turn up.
Didn't phone to explain why, no apology - nothing. Just didn't turn up.
Am I really going to trust this company with the sale of my property?
Trust me, there are more professional companies out there.
David · 16 January 2026
Agent replied · 16 April 2026
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@connellsgroup.co.uk
Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleWouldn’t even give this company 1 star but it was the lowest I could go. Twice we have had appointments cancelled last minute.
First appointment was cancelled via email with no information as to why- when I called I was advised that it was due to “a computer error, double booking” I was not happy but it happens so I just rebooked for a few days later.
The second appointment was also cancelled last minute via email- no information as to why. When I called to understand why this one had also been cancelled I was told I myself had called up to cancel! I had not spoken to them since I had called to rebook the original cancelled appointment. Then after being put on hold for a period of time so that they could look into this, they came back to advise me that the computer system had yet another malfunction and had cancelled lots of appointments and that they’d just book me back in.
I advised ‘Harry’ who I was talking to not to bother to rebook my appointment as I did not want to deal with them due to the less than satisfactory experience I’ve had so far so he just hung up on me.
Rude. Unhelpful. Unsolicited marketing. Honestly never dealt with a company like this. Very unprofessional.
Danielle · 13 February 2024
Agent replied · 13 June 2024
Hello Danielle, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@connells.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWould like to say how thoroughly impressed I was with Hannah and the team at the Malvern Branch. Having never sold a property before I was finding it all very daunting but they put my mind at ease and helped me every step of the way. I achieved a great price in super quick time thanks to their proactive approach. Would recommend to everyone. Thank you again.
Jennifer · 15 June 2016
Agent replied · 13 June 2024
Hi Jennifer,
Thank you so much for taking the time to leave us such a lovely review and recommendation.
We're delighted to hear that Hannah and the Malvern team provided a five-star service!
★★★★★ 5/5
GoogleI am so thankful to Isaac and Will who were extremely professional, kind and supportive throughout my first home purchase.
Amber · 16 December 2025
Agent replied · 16 April 2026
Thank you for sharing your experience! We truly appreciate your kind words and are delighted to have had Isaac and Will assist you with your first home purchase. Our team is dedicated to providing exceptional service to all our customers. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCommunication was effective. Showed up on time for all appointments. Well done Connells Malvern.
Dave · 16 January 2026
Agent replied · 16 April 2026
Thank you for your kind words! We pride ourselves on effective communication and punctuality. It was a pleasure working with you. Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe sharpest estate agent I have ever used!! Jenny, Kerry and Jess were absolutely amazing throughout the whole process. They soon had our property up on line on the market. The viewings were carried out professionally and the service on the phone was second to none. Any queries were dealt with in a flash! They soon found us a buyer for our barn conversion (near Malvern) to enable our move onwards. I would highly recommend anyone using Connells Estate Agent in Great Malvern. There is no messing about and things get done promptly and efficiently. Thank you to all three of you!
Leigh · 14 June 2020
★★★★★ 5/5
GoogleJessica Lane. She is more than an agent she has stood by us and really gone the extra mile. She is never rude and very professional in what she does. I have worked with many agents through out the UK and I must say Jessica is by far the best. She is really an asset to connells and I hope they look after her. I am very disappointed that she has not yet been promoted and I would hope that this was to happen soon. Kerry the manager and Jack have also been amazing the times we have dealt with them. Thank you Jess you are a great person and agent and I can really see you in the position of a regional manager.
Liza · 26 October 2019
★★★★★ 5/5
GoogleJessica Lane. She is more than an agent she has stood by us and really gone the extra mile. She is never rude and very professional in what she does. I have worked with many agents through out the UK and I must say Jessica is by far the best. She is really an asset to connells and I hope they look after her. I am very disappointed that she has not yet been promoted and I would hope that this was to happen soon. Kerry the manager and Jack have also been amazing the times we have dealt with them. Thank you Jess you are a great person and agent and I can really see you in the position of a regional manager.
Shahliza · 15 June 2019
★★★★★ 5/5
GoogleAfter 4 months we finally completed on a BTL which was handled by Connells in Malvern. There were legal issues with the lease which our solicitor managed to finally sort out. It could have been a problamatical negotiation but Ruby at the …
Mark · 16 April 2023
★★★★★ 5/5
GoogleKeri Stephens was very professional in her manner and advice. She was very attentive during our various conversations. Not once did she appear pushy or overbearing. It wasn't about grabbing a sale ir was about giving information and allowing us to make our own minds up. She answered all our queries. She is an asset to the company she represents.
Jane · 14 June 2020
★★★★★ 5/5
GoogleRuby and the rest of the Connells team in Malvern were amazingly helpful during my time purchasing as a first-time buyer!
Niall · 13 April 2024
★★★★★ 1/5
GoogleConstant billigerant telephone calls asking for updates? Why 🤔 I never instructed you. If I need an estate agent or viewings I will ring you. Phone calls are many & tantamount to harassment …
Dazy · 14 April 2024
Agent replied · 13 June 2024
Hello dazy Jones, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe recently viewed a couple of properties in Malvern with Jenny Newman from Connells, and it was a very positive experience. Jenny was punctual, polite and well informed about the properties, and we were impressed with her professionalism.
Richard · 14 June 2020
★★★★★ 5/5
GoogleAll went very smoothly and easily. Well done Connells and well done. Ruby, very helpful.
Andrew · 14 April 2023
★★★★★ 1/5
GoogleAppalling service. I tried to arrange a viewing of one property 4 times without success. Each time I was given a different reason why the viewing couldn't be arranged and told I would be phoned back. Needless to say no phone call was received.
On my last attempt to get a viewing I was told that the agents were closing offers on the property within 24hrs and that I would need to make a best and final offer that day to be considered.
Utterly hopeless and not the way to treat a cash buyer.
Sellers Avoid.
David · 15 June 2016
★★★★★ 5/5
GoogleVery good estate agents especially Lucy and the gang they go that extra mile
Wurz · 14 April 2022
★★★★★ 1/5
GoogleMy flat had water pour through the ceiling and then through my floor to the flat below. When I asked for help NO ONE even came to look, they said it wasn't their business and when I said they had a duty of care they told me I had an …
John · 16 April 2023
★★★★★ 5/5
GoogleWe bought a house through a Connells listed property and found the service from the Malvern team to be 10/10.
Knowledgeable, extremely helpful, friendly and totally on top of the detail.
Would definitely recommend.
Joe · 14 April 2023
★★★★★ 5/5
GoogleAmazing experience had with Jess working on our related sale.....it was rocky road up and down the chain but she kept fighting the fight through to the exchange today. Clear, accurate and personable which is what I like in an estate agent. Well done Jess & Jack
Matthew · 15 June 2019
★★★★★ 5/5
GoogleA professional service from the start, Sophie, Ella, Joe and the Team were able to progress my property transaction effectively and always kept me informed at each stage. I was very impressed and would thoroughly recommend the Malvern Connells Team.
Sherian · 16 April 2021
★★★★★ 1/5
GoogleBoth Malvern and Worcester are run by Poorly Informed people, the Property that they lease in Malvern has Safety Issues Outside with Drains Having Two Covers Removed, as per WCC this is highly Dangerous Practice for the Public to which I …
Roy · 16 April 2020
★★★★★ 5/5
GoogleRating only, no written review.
Darren · 16 March 2026
Agent replied · 16 April 2026
Awesome to hear you had such a great experience and thanks for the feedback! We’d love to know more about why you left such a great rating so feel free to jot down any thoughts you might have.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
