5/5
TrustpilotGood help
Charlotte has been great and patient, showing me all available houses I am interested in purchasing.
Trusted Agent profile · Worcester
Chancellors Worcester reviews
★★★★★
196 reviews across 2 platforms
63 Foregate Street, Worcester, WR1 1DX, WR1 1DX
Chancellors's office in Worcester, at 63 Foregate Street, is rated 4.5 out of 5 across 196 reviews on two platforms, including 54 Google reviews rated 4.8.
Reviews
Every review we hold for the Worcester office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotMolly is highly efficient
Molly is highly efficient, always responsive and manages our portfolio with a high duty of care.
1/5
TrustpilotDeposit repayment issues
We were renting a property from chancellors that we then purchased. Over a month post purchase they still haven’t paid us back our deposit - they don’t answer us when we chase and still can’t give us a timeline even though the payment was agreed over a month ago.
5/5
GoogleExcellent & efficient Agents. Ms. Carmen Whitlock is a warm, helpful agent and willing to answer our many query. She knows we are urgently looking for some property to rent, and help us to smoother the process which make our renting easier. We highly recommend Carmen and her teams to assist you for rental / sale.
Agent replied · 25 October 2024
Thank you F Evan for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant team.
1/5
TrustpilotTerrible property managers
This review is directed towards the property management arm of Chancellors. As tenants, we have had horrendous experiences for the past five years with having any maintenance issues addressed. It takes, on average, two emails and a phone call before they even respond to a request regarding a maintenance issue, and the issues themselves (basic ones - such as an oven not working, overhead lights completely burned out (not just the bulbs), a broken step on a staircase that represents a safety issue) can take weeks, if not months, to resolve - again, with us chasing all the time.
5/5
TrustpilotGreat experience!
I consistently have great experience from the Chancellors. Property management professional, friendly are effective in their communication. Evelina is proactive, collaborative and makes renting stress-free.
5/5
TrustpilotGwen has been extremely helpful and I…
Gwen has been extremely helpful and I am delighted that she is my point of contact at chancellors. She has helped me through my rental process and been very attentive in every area.
5/5
TrustpilotLovely experience
Julia was great to deal with, helping us with viewings. She was friendly, professional and very accommodating with short notice requests. A well organised experience. A delight to deal with and the branch as a whole.
5/5
TrustpilotFantastic PM team
The property management team were fantastic. Shana was responsive and dealt with all queries promptly and in professional manner, keeping me regularly updated with progress.
5/5
GoogleChelsea has been fantastic in dealing with our enquiries, very personable and thorough, great service!
Agent replied · 9 August 2025
Thank you, Vicki! We're thrilled to hear that Chelsea provided you with fantastic service. Her personable and thorough approach is exactly what we strive for at Chancellors. We appreciate your kind words and look forward to assisting you again in the future!
1/5
TrustpilotI withdrew from my application due to a…
I withdrew from my application due to a lack of transparency around the rental figure. After an initial amount was discussed, the tone of communication changed and the price after agreement decided increased all of a sudden later in the process, before any tenancy had started or been formally agreed. Not what I agreed it wasn't the price change that was frustrating it was the experience and lack of transparency.
5/5
TrustpilotExcellent service
Well, What can I say about Rakesh Jethwa. He has been an absolute star and amazing in his service, since giving an evaluation on my property right through to getting offers. He is so personable, makes you feel like family. He has helped in troubled tenants and advised and assisted in every eventuality. I would give him 6 Stars if I could. No doubt he will always assist any new vendors who want to put their property for sale. I would not have been were I am without his help. He will be appreciated always and I thank him for his service and this includes Courtney Kennedy in the after sales office, who has been a tremendous help too. I thank the entire Chancellors office for their help and support. With kindest and respected regards.
5/5
TrustpilotAbsolutely outstanding from start to…
Absolutely outstanding from start to finish. Always had an enough time for us. Wonderfully professional at all times and a very friendly bunch.
Agent replied · 23 May 2026
We appreciate your kind words! We are so pleased to hear that our service was outstanding and professional.
5/5
TrustpilotProperty management experience
As a tenant, I’ve really noticed the difference since Libby became the property manager in October. She keeps me updated, responds quickly, and makes sure any issues are resolved without unnecessary delays. Her professionalism and consistency make the whole renting experience far less stressful.
Agent replied · 22 November 2025
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotWill Jones is a diligent property…
Will Jones is a diligent property manager at Chancellors who is always courteous and attends to any issues in a very professional manner.
1/5
Trustpilotlazy
Took multiple tries on the phone to get hold of them. Website not updated with sold property. Wasted my time.
Agent replied · 23 May 2026
Hello, we are sorry to read of your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk. Many thanks.
1/5
TrustpilotGenuinely Useless
As a first-time landlord, I expected clear communication, professionalism, and competent management. Chancellors/Oxon Property Management failed on all three.
Agent replied · 23 May 2026
We are truly sorry to hear about your frustrating experience as a first-time landlord. We acknowledge the issues you faced with communication and payment, and the impact this had.
5/5
Trustpilotcraig showed us around a beautiful…
craig showed us around a beautiful property he was knowledgeable friendly and gave sound advice
Agent replied · 23 May 2026
We're so pleased you had a positive viewing experience! It's wonderful to hear our team was knowledgeable and friendly.
5/5
TrustpilotGreat and reliable company
Great and reliable company. Isabelle is helpful and provides great communication for landlords
5/5
GoogleLauren has been fantastic. Her customer service skills are great; she listened and was very helpful and supportive. Kindest person ever :) She deserves a pay rise 😊 Thank you Lauren …
Agent replied · 25 October 2024
Thank you for leaving us this great review Asia, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
4/5
TrustpilotIt’s been three years with…
It’s been three years with Chancellor’s, and Franki from the property management team has always been on hand to help whenever we’ve had any issues. She consistently follows up and works back and fort.
Agent replied · 22 November 2025
Thank you Tayser for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
4/5
TrustpilotExceptional property manager
Chancellors have been average in the dealings we've had, but the one person that has been exceptional, is Shana Tolsma, who is the senior property manager, who has looked after any issues with our property whilst we have been letting. She has always been very attentive and prompt in responding to issues and always with a positive attitude.
5/5
GoogleConnor, Matt and James were absolutely brilliant from start to finish. They were professional, friendly, responsive and efficient - I couldn't have wished for a better service. Highly recommended.
Agent replied · 25 October 2024
Hello, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleFound a property we liked, Matt Dennis at Chancellors proved extremely helpful, going out of his way trying to accomodate our extra land needs. Thanks so much Matt. …
Agent replied · 25 October 2024
Hi Samantha, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Chancellors Worcester
How many reviews does Chancellors Worcester have?
Chancellors's Worcester office has 196 reviews across two platforms: 54 on Google, 142 on Trustpilot (across the whole business).
What is Chancellors Worcester's rating?
Chancellors Worcester is rated 4.5 out of 5 across all 196 reviews, and 4.8 out of 5 on Google from 54 reviews.
Where is Chancellors's Worcester office?
Chancellors Worcester, 63 Foregate Street, Worcester, WR1 1DX, WR1 1DX.
