Trusted Agent profile · Woodstock · Oxfordshire
Verified
★★★★★
764 reviews across 2 platforms
21 Oxford Street, Woodstock, Oxfordshire, OX20 1TH
Part of Chancellors, see every office.
Chancellors's office in Woodstock, Oxfordshire, at 21 Oxford Street, is rated 4.2 out of 5 across 764 reviews on two platforms, including 47 Google reviews rated 4.7.
Every review we hold for the Woodstock office, from every platform, shown as written. First names only.
1/5
FacebookBooked a viewing for 6pm on the 2nd May 2017. After waiting for 15 minutes, we decided to give up. No phone call to let us know we wouldn't be met. If we are disappointed, goodness knows how the seller would feel not having people able to view... ***Update*** Just had a phone call to let us know there was someone at the property, waiting. Trying to make out it was us in the wrong. Terrible, terrible customer service. No apology! Absolute waste of time dealing with these agents!
5/5
GoogleWe bought a house in Stonesfield through Chancellors in Woodstock in 2014. Daniel and the team were extremely efficient and helpful and guided us through the whole process well.
1/5
FacebookI rent a flat via Chancellors and I have not seen people more UNPROFESSIONAL in my whole life. They only care about taking your money at the beginning of the process and making up ridiculous excuses to keep the money of your deposit at the end. NEVER AGAIN!
Exactly our experience too. I would never ever deal with this estate agent again. Absolutely disgraceful the way they treat tenants.
1/5
FacebookProperty management side of the business is poor in my opinion . Inventory had to be updated and I listed health n safety issues we had . Took from September till now and still not sorted only when I've got very nearly abusive on the phone have things began to move in the form of an email to say the contractor has been given the go ahead . Didn't think much to the tone of the smart arsed lady's attitude, who will remain nameless, the on the other end of the phone either. I think they forget they represent the landlord as well as the tenant
1/5
FacebookOk so you were keen on receiving a facebook review so here it is.... I think a week without heating in this house is absolutely appalling given it's the coldest November on record for 30 years... 5 people live in a house where we pay a decent amount of rent to you guys too, including a 4 year old with a very weak chest. I commend you for your quick actions last Friday in giving us 3 heaters (btw heaters use a lot on the electric and also they don't heat the whole house before you say anything as the heating does!!) but to have no resolution when in last Friday's & Tuesday's report the engineer stated it was the gas valve, so it's now a week without hot water / heating. My wife has been in tears this evening, so I want it fixed ASAP, again she took today off work as I did on Tuesday for which we won't be reimbursed... We aren't allowed to hold back rent but we are allowed (according to citizens advice) to use the rent money to fix the issue! Also you have an obligation to apply appropriate accommodation which as I've stated already that this isn't acceptable during the coldest November in 30 years!! There's 5 of us here so how do you expect 5 people to have luke warm (borderline cold) showers in this weather on top of that how do you expect us to get washing done etc I was keen not to put this on facebook but you forced my hand in taking longer than a week to get it fixed. This needs to be fixed tomorrow!!!!
5/5
FacebookGeorgina Marshall has been excellent over the past few weeks on a number of deals. She's efficient, makes sure matters are progressing and is friendly and approachable. A real credit to Chancellors.
5/5
FacebookI couldn't be happier with the help I received from Emily Hobbs Marla at Chancellors. She really went above and beyond. I made a mistake on one of my forms and I was sure I had lost my chance and renting the property I wanted. But Emily really pulled out all the stops and not only worked really hard but kept me in the loop at every step of the way. It's official I found an estate agency that I like. Thanks again for all the help.
5/5
FacebookSold a flat in Sunbury with Chancellors in August/September. Despite a few sales not going through at first, the flat was eventually sold significantly above asking price. This is a testament to the patience and diligence of those involved at Chancellors, specifically Karl McHugh who worked tirelessly and was pivotal in achieving the sale. I found that communication was first class and I was always able to phone for reassurance or to ask a question without being made to feel like a nuisance. Despite the fact I probably was! My thanks to all involved and I would certainly recommend them again in the future. Charlie
1/5
FacebookSo at 19:40 the night before I get the keys for my rented flat, my girlfriend received an email to say we were missing a signature! Firstly the office has had a week to check the contract, secondly I paid £360 admin fees for this. Thirdly because of this balls up when receiving my inventory check this morning the lady had to take my keys back to the office, and not allow me to move in. No one was going to call me to tell me the situation. So now I am sat outside my new apartment, as I have had to move out of my old place with all of my stuff looking like a lemon! Thanks chancellors but you are shocking, I will let everyone I know to stay away from you!
1/5
FacebookAVOID LIKE THE PLAGUE, appalling service when trying to rent, have had over £5000 of our money signed a backdated tenancy agreement and now we've been told it's doubtful we'll get into the house tomorrow. Bit too late when we've booked a van and ended our current tenancy. Repeated attempts to contact anyone in the senior management team have been met with stony silence. Our lettings co-ordinator Zara has ignored emails and evaded answering our questions. Landlords and renters beware.
5/5
FacebookWe could not have ask for a better specialist sales person than Anne Bellicoso! She was always on hand to offer any advice around the sale and the purchase of our property! She would always follow through with anything she said she would do and would always call back as soon as she could! This was the first property that myself and my wife were selling and she not only put us at ease but gave us some valuable tips we shall remember for the future!
1/5
FacebookAvoid this company like the plague had 2 sales fall through on my house, withheld information from us to further delay us. Moved to another estate agent had to contact the CEO to get out of contract. Sold house via other estate agent at lower price for chancellors to come back and say original chain is back on only to find out 3 weeks later that it was all a cock and bull story. If I could mark a minus star I would. *****update 27/7/16 . please see further information as to how bad this company is in my replies below. They get worse as it goes on******
5/5
FacebookAs a contractor working with Chancellors has been great the refurbishment dept and property managers are friendly and helpful. Casey Gramson and Elysia Phillips have been fantastic to work with. They help greatly to get jobs completed, relaying information to Landlords and tenants.
Thank you Nicola!
5/5
FacebookChancellors Estate Agents have been managing a property we have been renting since September 2015. Our initial experience with their style of management made us feel they did not represent our needs let alone be our voice. From a substandard cleaning of the property which they thought was acceptable to waiting very long for repairs. It was so very frustrating to deal with them! Then came JESSICA CHALMERS of the South West Oxon Property Management who turned everything around! From prompt response to emails, follow ups and updating us of the progress all our concerns! She is polite, friendly but professional. We have pinched ourselves on a few occasions to make sure its not a dream. She is just FANTASTIC!!! Our most outstanding concerns have now got some attention and it honestly feels really good to know somebody is looking out for your comfort. Jessica, we cannot thank you enough for how much you've changed our first rental experience from a nightmare to pure heaven. The Five Stars are for you Jessica!! Thank you.
1/5
Facebookwith advice asking us to market our house at over 30k less than value, plus a lack of competence, we regret ever signing up with Chancellors. waiting for the contract to end so we can go with more competent estate agents.
Thank you for reaching out to us Wayne, we are sorry to hear of your current frustration. To enable us to look into the matter and try to resolve these frustrations for you please send an email to chris.gray@chancellors.co.uk. Thank you.
1/5
Facebookabsolutely appalling service. i cancelled the contract with them within the 14 days period due to a change in circumstances. they never even visited the property to take photos and it was never placed on rightmove. what followed was 4 months of debt letters, demanding paying costs. now been sent a county court letter. completely ignored when i challenged the costs, taken off in under 7 days. disgusting level of service. NEVER use this agent.
1/5
FacebookI would like to share my experience as a seller with the Aylesbury branch. First I was quite surprised with the valuation of the property but was assured the property was priced correctly at £250,000. As I have lived in the road for 15 years I have seen many houses sold. All of which were resasonably priced and sold within a period of 2-6 weeks. Since I have been advertising with Chancellors, for 2 months, 2 properties have come on the market and are showing sold signs. I have had 12 viewings but no feedback. I had one offer in the first 2 weeks of £235,000 but was advised not to accept this as they could achieve closer to the asking price, stupidly I agreed. I realised this was a sensible offer and contacted the Branch to accept this, had to chase them for feedback to be told that the potential buyer was also looking at another property, no other feedback was received. After the experience with the offer I started to look closer into the way the sale was being dealt with, I posed as a potential buyer, gave requirements to match my property, bedrooms, area, size etc but was told that no appropriate properties were available in that area nor was it suggested that I went onto their mailing list. I have found the services of this branch in all departments to be inadequate, for example, lack of communication, unsuitable advice, no feedback, new and inexperienced/untrained staff and when telephoning the line diverts to the Head Office. We did talk about putting the house price down and I felt £235,000 was realistic but the branch did not and advised £240,000 which I did not agree with, the price therefore remained the same. I have taken my concerns to Head Office as the branch have not acknowledged them. When I advised I wanted to withdraw my property from their services I was told by the manager that he did not have the authority to release me from the contract and he quickly reminded me that I was legally bound by the contract. After my experience I have lost all trust and confidence with this branch to sell my house within the 24 week 0% commission period. I would recommend anyone wanting to sell their home to avoid falling into this trap and go elsewhere. Will keep you updated and maybe Head Office will redeem themselves.
5/5
GoogleAt probably one of the most stressful times of your life, you need people on your side and fighting your corner. What I wanted from an Estate Agent when selling our house was honesty and good communication. I was promised this when I instructed Chancellors to sell our house, and they did not dissappoint. My experience with Chancellors in Woodstock, in particular with Daniel Willis, has been nothing but a pleasure. (something I never thought I'd say of an estate agent, I must admit). Daniel has gone way over and above what would be expected, working and communicating with me at all kinds of abnormal hours to get the job done. The sale wasn't a straightforward one, with quite a long chain, and inevitable complications along the way, but he was with us every step of the way, fighting our corner and keeping informed of everything that was going on. I honestly couldn't have asked for more. I would whole hearted recommend Chancellors of Woodstock, as a very modern, switched on, and helpful Estate Agent.
1/5
FacebookAppauling expericne with Chancellors, culminating in them continually lying to me, and then to the Tenancy Dispute Service. They denied a conversation I had with them to cover their own backs and cost me a chunk of my deposit. I will always avoid them in the future, and I hope that others are sensible enough to do the same. It's a real shame that they;re allowed to throw their weight around and bully those who can do little to fight back.
5/5
FacebookWorked with Oliver Marsden and couldn't really ask for more. Efficient, responsive and helpful. Have worked with plenty of other estate agents who could learn a thing or two from Oliver!
5/5
FacebookSuperb. Chancellors soars above the rest with its customer service and easy online processes. In particular Ricky-Lee Leggett from Chancellors Aylesbury has been exceptional. He's an absolute credit to the business.
5/5
FacebookKeylen Wilson has been dealing with my apartment and I must say, everytime there may have been an issue, she has dealt with it professionally and efficiently. 5 stars from me!
5/5
FacebookRob Webb has been the property manager for my property. His manner is very friendly and helpful, and he has dealt with any issues quickly and efficiently.
5/5
GoogleI found Chancellors to be very professional and efficient throughout our sale. The staff in Woodstock have been very kind, and were happy to offer advice on all aspects of the process, even when I was having a purchasing crisis! The marketing and quality of the details they produce are excellent, many other agents' plans are less than adequate and don't include garden dimensions, for example. I wouldn't hesitate to recommend the Woodstock branch.
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