Trusted Agent profile · Woodford Green
★★★★★
1,311 reviews across 2 platforms
461 High Road, Woodford Green, IG8 0XE
Portico's office in Woodford Green, at 461 High Road, is rated 4.2 out of 5 across 1,311 reviews on two platforms, including 182 Google reviews rated 4.4.
Every review we hold for the Woodford Green office, from every platform, shown as written. First names only.
5/5
GoogleHi. I was very pleased with the answers, intelligence and help from Annaliese Hutchinson. it helped me step by step to solve all my questions. I recommend .Thank you
Good afternoon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotAnnie was a total professional in the…
Annie was a total professional in the way she dealt with everything we asked her to do can’t fault her at all
5/5
TrustpilotHelene @ Portico
Helene has been efficient and friendly in resolving the issues raised. Amazingly competent and professional in her approach. 5 star service.
1/5
TrustpilotThe Worst property Agent In The Market
The worst property agent I have ever come across. I have rented a property from them, and after moving in the house, I found some faulty appliances. I reported these immediately, but they took ages to fix some of these, and after four months of reporting broken toilet (which is health and safety issues)' I'm still waiting for it to be fixed. I wouldn't recommend anyone to rent property from them.
1/5
GooglePortico do not have sufficient resources to carry out property repairs on time, or at all. The property manager cannot be contacted by phone (prefers to hide behind emails), never rings you back and rarely responds to emails. They might come across very professional and promise a great service, but once you sign the tenancy agreement, and they get their commission, they don't care anymore.NegativeResponsiveness, Quality, Professionalism
5/5
TrustpilotFirst time dealing with Portico
First time dealing with Portico, Andrea Tinchero has been very attentive and settled the niggles quickly and effectively.
5/5
Googlea super friendly team, professional and efficient. Martin was a pleasure to deal with and he made my rental simple and stress free
5/5
TrustpilotSanyah has been absoloutly amazing she…
Sanyah has been absoloutly amazing she helped me and my partner find the perfect house for us! such a great experience very helpful!
5/5
TrustpilotAbove and beyond
Ahmed Dar has been exceptional, he went above and beyond. Extremely professional, anyone wanting to purchase a property I will recommend him. Very happy.
5/5
TrustpilotWe can’t recommend Portico Highbury…
We can’t recommend Portico Highbury branch enough! Charlotte especially, was very patient and guided us through the whole renting process. Her knowledge and experience is second to none.
Dear Naomi We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotAnthony at Portico
Our experience with Anthony is always great. Really timely and organised and always gets back. Very reliable!
1/5
TrustpilotAdvertise property for £1150 but when…
Advertise property for £1150 but when you open it and read it it is for £1400...do you want to make you're mind up portico?
Dear Zareen,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotImpeccable customer support
Impeccable customer support. As a Frenchman in London looking for an apartment, I was pleasantly surprised to come across Salma Munir, a French estate agent who was quick, efficient and highly professional. From the outset, she quickly integrated my search criteria. I highly recommend her!
1/5
TrustpilotReally poor experience
Really poor experience. Complete lack of communication and was red buttoned a number of times when chasing up my offer on a property. They also turned up late to my initial viewing, wouldn’t answer the phone and told me details about the property that just weren’t true. After all this, they had the audacity to call me disrespectful when I asked to make a complaint. Steer clear.
5/5
TrustpilotPortico
I have been working with Portico and Helene in the Accounts department for the past few months, as a first time landlord. I have found the team to be incredibly professional, helpful and supportive. On the accounts side, Helene's communication is excellent and she always keeps me up to date with any financials on a regular basis, to keep the process as stress free as possible. Thank you!
5/5
TrustpilotI have been very well looked after by…
I have been very well looked after by Bianca at Portico form the first stage of viewing the flat to help with finding the electric meter after I moved in. She is warm and helpful but at the same time professional and responsive - she always answers my emails quickly. I'm sure I'm only a "small fry" customer but she always makes me feel that I am a valued one.Hazel may
5/5
TrustpilotCan highly recommend Marc & Matt at the…
Can highly recommend Marc & Matt at the Portico offices very efficient and always helpful when arranging new tenants for our rental portfolio.
5/5
TrustpilotHelpful and friendly
Samuel was really helpful in remembering my rental requirements and sending me relevant listings. The whole process was fun and stress free.
5/5
TrustpilotExcellent service
Kurmanjan is a great asset to your company, she is always very helpful and always has a professional manner in dealing with requests!
5/5
TrustpilotExcellent
Mia has been great helping us with the renewal of our contract, dealing with the tenants and ensuring it all went smoothly- thanks!
5/5
TrustpilotJust got my new flat
Just got my new flat, Annie was fantastic, process was completely stress free and easy. Highly recommend.
5/5
TrustpilotGreat viewing
Me and my husband were very happy with such a great viewing with Erick he was so helpful, very patient and very happy young talented man .
Dear Sam,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotFriendly and professional
We needed some work to be done in our rented house recently and our property manager Simona took the ownership of the issue and arranged everything very efficiently. She kept me informed throughout the work and arranged the handyman visits accordingly. The handyman was also very friendly and professional who completed the work to the required standards and left the area clean and tidy. Highly recommend
5/5
GoogleMy experience with portico especially imran was amazing. Will definitely be working with you in the future.
Dear Rema Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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